Avis clients sur PrintVis

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Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur PrintVis

PrintVis : PrintVis est une solution complète certifiée Microsoft pour le secteur de l'impression, sur site ou sur le cloud qui améliorera votre activité.

En savoir plus sur PrintVis

3 avis affichés

Stan P.
Director of Estimating and Sales Support
Impression, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 14/09/2020

"PrintVis 2018 - Hemlock Feedback"

Commentaires: We have not completely solved the integration with imposition software. We consider that a key feature that has been problematic to get working reliably.
We are working on integration to web stores and have found the support for this lacking.

Avantages: The software is one complete and consistent package from the start of a quote to the final invoice and financials.
The transparency of calculations and costing within cases makes the software trustworthy and reliable and well as easy to adjust to get the results you wish.

Inconvénients: The resulting job ticket is clunky and outdated compared to the rest of the software.
The user interface is too plain and could use more creativity to make it more user friendly.

Réponse de l'éditeur

envoyé par PrintVis le 18/09/2020

Dear Stan,

Thank you for taking the time to share your thoughts on PrintVis, and in particular your comment about ownership and longevity. As you know, PrintVis has been undergoing constant development within the Microsoft Dynamics environment for over 20 years and we are always striving to improve the system. Feedback from established and respected companies such as yours has been and will remain a key component of that effort. When we say that PrintVis is a complete solution you'll never outgrow, we mean it. Thanks again - and we look forward to many decades of mutual prosperity with Hemlock.

  • Source de l'avis 
  • Publié le 14/09/2020
Jessica S.
Production Manager / ERP Manager
Design graphique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 03/09/2020

"Printvis review"

Avantages: We like the flexability in the system that allow us to make the setup for our needs. We have a wide organisation with different needs and Printvis covers them all

Inconvénients: For simple jobs the system is still quite complex and the users need a high level of knowledge

Réponse de l'éditeur

envoyé par PrintVis le 18/09/2020

Dear Jessica,

Thank you for taking the time to share your thoughts on the PrintVis system. We appreciate your feedback and hope that the user experience for you and your team will continue to improve and better serve your daily operations!

  • Source de l'avis 
  • Publié le 03/09/2020
Robert J.
CFO
Impression, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 02/09/2020

"Challenges"

Commentaires: Right now, awful. Planning to change reseller to have an improved experience.

Avantages: There is extensive features within the program to meet with our internal needs except that we have a terrible reseller who's knowledge base was very limited and lack the resources - couldn't deliver on promises.

Inconvénients: Very difficult to train and implement - the methodology was cumbersome, awkward, too many moving parts. The issues could be the reseller abilities and resources.

Réponse de l'éditeur

envoyé par PrintVis le 18/09/2020

Dear Robert,

Thank you for your considered response and for taking the time to share your thoughts on PrintVis. We are always working to improve the strength of our Partner/Reseller network, and the subsequent quality of experience and ultimate success for our end customers. We take your concerns about support and training very seriously. ERP implementations vary greatly in scale and scope and, unfortunately, they don't all go smoothly as planned the first go-round. We'll be reaching out to you to determine a solution that will get things on a good track. Again, we truly appreciate your feedback.

  • Source de l'avis 
  • Publié le 02/09/2020