Avis clients sur Brushfire

Awesome customer service that backs up a great product

Avantages :

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Inconvénients :

Any problems I have had with it, customer service have always found a good soloution.

Absolutely Incredible.

Commentaires : My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Avantages :

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Inconvénients :

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

Commentaires : We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Avantages :

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Inconvénients :

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Fantastic product, even better customer service

Commentaires : I have loved using Brushfire for the last 4 years. I have used many event systems and this is by far superior to many on the market.

Avantages :

Brushfire is great to use, the team have been so supportive the whole way, with training and support. Despite the time difference we have never waited for more than a few hours for assistance. They have trained several of our staff and volunteers and continued to support us throughout the pandemic when events where minimal.

Inconvénients :

In all honestly, nothing really springs to mind.

Excellent Event Management Tool

Commentaires : Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Avantages :

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Inconvénients :

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

So robust, yet so easy to use!

Commentaires : Amazing! We'll be using them again and again - and recommending them to others!

Avantages :

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Inconvénients :

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Why we switched to Brushfire

Commentaires : The customer service has been excellent. Thank you, Johan!

Avantages :

The integration of registration form and payment platform was seamless.

Inconvénients :

We had to rely on someone else to set up the initial registration form, so the timing was a bit out of our hands. However, the response time has been extremely good.

Does the (basic) trick

Commentaires : We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.

Avantages :

Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.

Inconvénients :

I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.

What A Great Team To Work With!!

Commentaires : We had been looking for something that would link to our Square account, and Brushfire exactly fit the bill for that! In addition to solving that problem, anytime I had a question or wanted our online forms to do just a little something different, the Brushfire team was willing and able to do what we needed in order to make our event a success! Great team!

Avantages :

I loved the fact that our attendees could go online, choose the events they were going to attend, and pay for everything right then and there! It was awesome!

Inconvénients :

I really didn't have any drawbacks to using this software!

Impressed

Commentaires : We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.

Avantages :

The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.

Inconvénients :

We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.

Saved us where other software lacked

Avantages :

My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software.

Inconvénients :

The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.).

Bridging the Gap Review

Commentaires : We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.

Avantages :

Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed.

Inconvénients :

We like much about the Brushfire software.

Great!

Avantages :

Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options.

Inconvénients :

Security rights are not specific enough. We would like select which users have specific financial rights.

Friendly. Allowed customization and always willing to work with us on new ideas or features.

Avantages :

Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

Inconvénients :

The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

Avantages :

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Inconvénients :

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

Exemplary service since 2005/2006

Commentaires : Our experience with this online ticketing service has been fantastic in every aspect. We have used this service every year for our major Christmas productions (2-3 shows). Response time to any requests for additional support or customization for our event needs is always immediate. They are exceptional in every way and we will continue to use this service for all our online ticketing needs, and will continue to encourage others in our organization to do so. Impossible to imagine another ticketing company providing the quality of product and service that Brushfire does.

Avantages :

Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Inconvénients :

Nothing comes to mind.

Very helpful in navigating our specific needs for an event.

Commentaires : Ease and convenience! It's nice to have all the information in one spot and where we can email those who have registered.

Avantages :

I like that is has capabilities beyond just tickets like email, a database, customizable fields. I like that we can set up a customized form for people to fill out for our specific events. It is really nice to have the scanning technology for checking people in!

Inconvénients :

It would be helpful to have a record of which emails were sent (like a distribution report) to verify the email addresses.

A great integration with Square

Avantages :

We have been using Square payments for a while before we started using Brushfire. It’s been such an easy addition to our business that I would highly recommend.

Inconvénients :

That payment isn’t taken automatically from tickets to Brushfire

I've used Brushfire several times to manage large events with different moving dynamics.

Commentaires : This software has been invaluable in managing attendance and all aspects of our events. The major benefits have been reporting, tracking attendance and financials, sending communication to attendees, etc.

Avantages :

The versatility and functionality of the software are unparalleled in the event field! You can make it do almost anything that you want. I've managed volunteers, multiple breakout groups, lunches, everything pertaining to my event through Brushfire - AND it allows me to pull data and reports on all of those functions. I've never seen anything like it. The support team and customer service have always been so prompt and helpful that I literally can't complain.

Brushfire Ticketing

Commentaires : Excellent service

Avantages :

Excellent customer support. Every time we call or email with a questions. Brushfire is on it! We sell or distribute over 40,000 tickets for our Singing Christmas Tree and we're very pleased with Brushfire.

Inconvénients :

it's all good

Brushfire has the best customer service team I've ever encountered. Ever.

Commentaires : It makes registering people for events so easy. Plus, I can capture all the data I want (in order to take over the world mwhahahahaha! Just kidding, but really).

Avantages :

I like that it's user friendly--I can easily make changes that are updated immediately, and I don't have to wait for someone to do some HTML magic behind the scenes.

Inconvénients :

I think the only con I can think of is all my software doesn't work as well as Brushfire.

Awesome

Avantages :

Love it the best product we use I love everything about it. Do not change anything. Don't waste your time it's awesome!

We have enjoyed working with Brushfire for the past few years

Commentaires : Ease in ticket sales for our annual show

Avantages :

The site has a clear interface; we like the options of choose your own seats or best available; the site is easy to use; prompt and friendly customer service.

Inconvénients :

Tickets are held in the cart for up to 30 minutes. This may be convenient for some, but holds seats "hostage" that may not end up being purchased.

Worth it!

Commentaires : The customer service is what sets BF a part from other software programs. Our organization had lots of questions during the set-up/registration process. Each one of our questions was answered in a timely fashion. The customer service is the number one reason we chose BF!

Avantages :

We have the ability to edit tickets, issue refunds and change information. The best advantage of the software is that attendants have the capability to resend misplaced tickets, change names and forward tickets as gifts.

Inconvénients :

When we used the service we did not have the ability to utilize the app for registration. Recently, BF change things! We can now utilize the app for registration.

I am using Brushfire for the ministry that I work and It is easy to use

Avantages :

That is easy to customize each event. Also that the price is very good in comparation with Eventbrite.

Inconvénients :

The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.