Avis clients sur Syxsense Manage

Note moyenne

  • Note globale
    4,5 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,5 /5

En savoir plus sur Syxsense Manage

Gardez une longueur d'avance sur toutes les menaces grâce à une sécurité avancée et proactive des points de terminaison qui prédit, détecte et neutralise les vulnérabilités.

En savoir plus sur Syxsense Manage

19 avis affichés

Paul R.
Head of IT
Vente en gros, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"An essential tool for any IT Department"

Commentaires: Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department.

Avantages: This software allows you, at a glance to see exactly where you are with your patching on each device.

Inconvénients: Sometimes and rarely you may get sync issues but support have always been on hand to resolve the issue and quickly.

  • Source de l'avis 
  • Publié le 07/10/2020
Paul B.
IT Manager
Vente en gros, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/10/2020

"Additional features and reduced costs."

Commentaires: My over experience with Syxsense Manage has been excellent. When I came into this role there had been a lack of follow up from my MSP on why patches where failing and as a result the estate wasn't patched to a level I was happy with. It only took 3 months with Sxysense Manage to get every machines completely 100% patched, including some key 3rd party applications not just Microsoft and Apple Mac OS patches.

Avantages: It has allowed me to have a granularity over my estate patching that I never had when I had a Managed Service Provider patching my estate for me. The remote control function is good in that all a device needs is to have an internet connection for us to be able to fix issues. This has helped us fix VPN issues, remotely. Reporting, the detailed reporting is invaluable to prove the system is doing what I expect and when.

Inconvénients: Remote control tools is a little "flakely" over lower bandwidth connections.

  • Source de l'avis 
  • Publié le 08/10/2020
Bertie P.
IT Manager
11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/05/2018

"Could never get things right"

Avantages: When it worked properly, it was amazing. The UI made it very easy to deploy patching campaigns and I loved the dashboards showing patch compliance.

Inconvénients: Scheduled tasks failed often. Tried a combination of using the vRep and going agentless. Long story short, could only ever complete about 10% of all patch jobs. The site was always unbearably slow as well. We're based in Alaska so perhaps the sluggish site was just our connection back to the Verismic servers.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/05/2018
Ajet I.
IT Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Good system for patching servers"

Commentaires: we are using them for almost 2 years and are very satisfied. Are able to patch 1000+ remote servers.

Avantages: Its easy to setup, cloud based so you don't have to setup and configure any on-prem infrastructure, can patch servers without being connected locally to them i.e over vpn or on same subnet

Inconvénients: Not much, it works really well, sometime when they have new features they might break some tasks and support is not fast in fixing them but that does not happen very ofthen

  • Source de l'avis 
  • Publié le 07/10/2020
Adam N.
Systems Administrator
Logiciels, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Syxsense has made management of remote users a breeze"

Commentaires: Our company had a problem with management of users working from home. If they did not connect to VPN there was not a lot we could do to keep the machine patched and secure. Ever since we installed the Syxsense agent on all our machines we can keep them up to date and connect to them with one click from the dashboard.

Avantages: Being able to connect to remote machines easily was a big need for us and syxsense makes it very simple for the administrator and the end user. Patching computers automatically and being able to see the inventory of computers is very useful for me.

Inconvénients: The amount of steps you have to go through to create a task I feel could be improved.

  • Source de l'avis 
  • Publié le 07/10/2020
Rick H.
IT Desktop Administrator
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Constantly listening and improving"

Commentaires: Being able to monitor inventory, processes, patching and queries in real-time have really helped keep our environment secure and up to date. This has been very important as remote working has increased across the board. This is my personal opinion and does not necessarily reflect the opinion of my company.

Avantages: Each major update seems to improve the UI and simplifies existing processes within the system. I've been using this for over two years and can't be more pleased with how the company listens to it's clients and level of support whenever questions or issues may arise. Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic. This is my personal opinion and does not necessarily reflect the opinion of my company.

Inconvénients: Overall, the good far outweigh the bad here. The only issue that pops up now and again is running into duplicate device IDs for end user machines. Support has helped us track down why this happens, and does an amazing job of detailing what causes the issues. However, it seems to come back every so often due to our changing environment. I'd also like to see a right-click option to install applications on a per-machine basis. This is my personal opinion and does not necessarily reflect the opinion of my company.

  • Source de l'avis 
  • Publié le 07/10/2020
Dan O.
Systems Manager
Recrutement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Time saver!"

Commentaires: It has been a real lifesaver especially since everyone has been working remotely since covid, being able to keep all of client machines up to date has been easy and caused us one less headaches to worry about.

Avantages: Ease of use, We found the interface so easy to navigate and was very intuitive. We were creating patching policies in minutes. Being able to push out software has been great also especially while everyone was working from home.

Inconvénients: Think the interface for managing multiple tasks could be improved would love to be able to quickly edit schedules from 1 screen rather than having to go into each task. Also would the start time and end time that are displayed after task is run never appears to be correct. At the moment it appears that you push the patches/scans from the console with the tasks.. I would much rather that the client pulled and pushed these back.. too often a machine might miss the task we run , would be great if when that machine came back online it would auto report back to the console with its patch status. Wouldn't mind some more comms when new patches are released like Microsoft send out.
Reporting could be better.

  • Source de l'avis 
  • Publié le 07/10/2020
Paul M.
IT Manager
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 07/10/2020

"One of our key tools"

Commentaires: We use Syxsense to quickly associate and end user with a device, for remote control of devices and of course to maintain patching on all devices

Avantages: We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.

Inconvénients: This may be operator error but there seems to be a gap in assessing and deploying patches to machines that need them. For example, if we see that a particular machine needs a patch it would be useful to know which other machines need the same patch. The only way I know to do this is to note the patch # and then look up that patch under Patches and create a job from there. IT would be very helpful to see and do this right from the patch view under the an individual machine. Another wish list item would be regarding asset mgmt. While this gives us some asset mgmt ability it falls short of a complete solution

  • Source de l'avis 
  • Publié le 07/10/2020
Ètienne R.
Systems Administrator
Services juridiques, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/03/2020

"Syxsense patch management is instrumental in making telework happen"

Commentaires: A couple of years ago, our organization saw a need to move its patch management technology, which was on-prem, to a cloud solution. As we started to transition to a mobile workforce, we quickly realized that we needed to have the same visibility into the laptops as we had into our desktops and servers. We vetted several companies. None offered the capability and simplicity of the Syxsense.

Avantages: Syxsense is much more than a patch management solution. Syxsense gives us the ability to deploy software and provide remote assistance to our employees no matter where they are in the world.

Amid the COVID-19 pandemic, with more and more of our employees being required to work from home, Syxsense has been instrumental in making telework happen for our organization.

Inconvénients: Having a cloud solution is a huge benefit over what we were using, which was on-prem. There's nothing I like least.

  • Source de l'avis 
  • Publié le 31/03/2020
Kim H.
Systems Administrator
Équipements publics, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/10/2020

"The way of the future"

Commentaires: We have been able to bring in all of our member offices and view their device health through the same console that we use to manage our corporate devices. The ability to setup patch scans and patch deploys based on different offices and different operating systems has helped relieve a lot of stress and worrying for us.

Avantages: We were starting to see issues keeping our devices up to date prior to Covid but when Covid hit and we were no longer seeing devices in the office Syxsense was a life saver! It has allowed us to keep eyes on our devices and ensure that they are fully patched against vulnerabilities. The remote control feature has allowed us to get to devices that we can't access via VPN.

Inconvénients: The interface can be a little slow and quirky occasionally and we do run across strange issues with devices from time to time but I have to say the support team has been very helpful in following up quickly to our tickets and working with us to understand and resolve the issues.

  • Source de l'avis 
  • Publié le 07/10/2020
Liam R.
IT Systems Administrator
Vente en gros, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Patch Management Made Easy"

Commentaires: Overall, the product is helping us save time, and be more efficient when it comes to patch management. It also makes sure that our devices are up-to-date and secure against the many new threats that come about.

Avantages: One of the main pros of this software is the ability to easily see the status of your devices in one place, to easily pick out devices that need updating. Being able to click on the device and view a fully detailed view of the device and the patches available for it saves so much time for us as in IT department. Another pro is the ability to schedule patch installations to avoid downtime during the day. The report feature is also very useful for auditing and tracing purposes.

Inconvénients: I am happy with the product and can't think of an improvement at this time.

  • Source de l'avis 
  • Publié le 07/10/2020
Jim K.
Information Technology Desktop Analyst
Assurance, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Excellent customer service"

Commentaires: cuts down on the time it takes to resolve problems

Avantages: The support you get from Syxsense is unmatched.

Inconvénients: due to it being in the cloud, it tends to sometimes be a bit slow going from task to task and updating properly on screen.

  • Source de l'avis 
  • Publié le 07/10/2020
Nick W.
Sr. Infrastructure Engineer
Banque, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/10/2020

"That solution that works perfectly"

Avantages: I love that the software just works and you can set schedules for all patching needs. I have Sxysense setup to be fully automated. A huge pro for this is that Syxsense can patch devices that are connected to Home Wifi when users take devices home.

Inconvénients: I have no big cons for dealing with the software.

  • Source de l'avis 
  • Publié le 07/10/2020
Wajji R.
Systems Engineer
Exploitation minière et métaux, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Best and Easy to Manage"

Avantages: Syxsense is a lot easy to use and has all the features that I was looking for for a while. I have been using it for more than a year now and it has been the best product I have ever used when it comes to manage organization devices.

Inconvénients: I never disliked anything about this software. Whenever I had questions, I would open up a case with their technical support team and they would reach out right away to help me out with anything.

  • Source de l'avis 
  • Publié le 07/10/2020
Sean M.
Director of IT
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Patching rescue to Covid-19"

Commentaires: I've been able to address Windows patching for staff who no longer come into our network due to Covid-19, as well as software patching capabilities. Remote management has also been helpful as well as basic system review/maintenance in the background without the user's input(CMD/Powershell).

Avantages: The software allows us to easily manage the Windows/software patches to our fleet of users forces to work remotely due to Covid-19. the software was easy to deploy and fairly intuitive to use.

Inconvénients: So far I haven't found any drawbacks to the system.

  • Source de l'avis 
  • Publié le 07/10/2020
Nick H.
Head of Technology
Vente au détail, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 07/10/2020

"WSUS to cross platform and third party app patch management"

Avantages: Cross platform (Windows, Mac, Linux server and client) patch management. Third party application patch management with ability to extend. Managed service and agent doesn’t require corporate network.

Inconvénients: Tutorials default to patch entire estate which could be dangerous. Interface could be more intuitive.

  • Source de l'avis 
  • Publié le 07/10/2020
Andrew M.
Head of Infrastructure
Services financiers, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2020

"Excellent product"

Commentaires: Awesome love the tool

Avantages: Very Easy to manage pretty much set it and forget it

Inconvénients: Would like to be able to automatically join groups upon agent install creates alot of management

  • Source de l'avis 
  • Publié le 07/10/2020
Matheus N.
IT Analyst
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2020

"Syxsense is a great tool in its main proposed functions."

Avantages: Being able to manage computer security quickly and easily is great. The patch management is done in a way that I have not found in another tool.

Inconvénients: Minor flaws in the remote access function, but nothing that impedes the main functions of the solution.

  • Source de l'avis 
  • Publié le 09/10/2020
Bertie P.
Systems Administrator
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 05/05/2016

"Super slick patch management product"

Commentaires: So far my experience with the Cloud Management Suite's Patch Manager tool has been awesome. The controls are very intuitive which makes the patching process extremely simple from start to finish.

  • Source de l'avis 
  • Publié le 05/05/2016