Good features and capabilities, but lack of customer service is hard to swallow

Publié le 22/03/2019
Global SEO Manager
Matériel informatique, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Botify has provided us with a good set of tools and has been a 'nice-to-have' suite. However, the lack of support has hindered our ability to make full use of all the features and capabilities and it is not our go-to solution when we need to get quick answers or results.

Avantages: Botify provides a wide range of reports and analyses, ranging from content-focused (ie. keyword density, template page %, etc) to the much more technical (ie. server log analyzer, auditing, etc). It allows for a very in-depth look at your site, with the ability to compare changes over time. I especially like the way that crawls are performed and archived, so that you can look back at a snapshot in time for any analysis done (I believe you can go back as far as 2 years).

Inconvénients: Botify is chock full of features and ways to slice your site, so it obviously is also a bit front-end heavy on navigation and ways to access tools. You would expect documentation and FAQs/learning modules for the software to be extensive and thorough, but it is extremely lacking. In addition, every customer is assigned a customer rep. This sounds great in theory, but in practice (at least in our case), the rep has not been overly helpful. We have also gone through 4 reps in 1 year because they all seem to keep leaving the company...

Amazing SEO tool, a bit expensive

Publié le 07/03/2018
Juan ignacio G.
SEO Senior Analyst
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I work in an important agency that can pay it monthly and the truth is that it is very comfortable and simple to analyze sites and optimize them with this tool.

Avantages: The crawl bot is really very good; I used other tools of this style but the level of detail of the analysis of this tool (besides being constant) is very professional and complete.
It is ideal for the positioning of longtail keywords.
For the short time it's in the market I think they have a very promising future if they continue down this road.

Inconvénients: It is an expensive tool, especially for startups and small agencies that want a tool that adds value to their daily work.
The monthly fee is high, even in the lowest plan.

Pricey SEO tool!

Publié le 12/07/2019
VP
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Botify has great data reliability and log file analysis. You are able to customize the crawls and the crawl frequency.

Inconvénients: Very expensive product when using features like log analyzer and keyword research. Customer Support team needs better training, not as helpful as competitor support.

Social Media

Publié le 26/06/2019
Grace H.
Sales
Vente au détail, 51-200 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I like most about this software is the availability to create bots for telegram

Inconvénients: I don't like least about Botify is the paying for the trial