Avis clients sur Uplisting

The Best I've Found

Commentaires : Phenomenal, I won't be going anywhere, they have really proved themselves to vacation property managers that they put us first. They are slowly trying to master each new feature without comprising the overall use of what makes them great.

Avantages :

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Inconvénients :

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

Alternatives envisagées précédemment : Avantio

Pourquoi passer à Uplisting : integrated inbox, pricing, support, and the temptation of future new features like the app, and website widget.

Buy this instead of paying 20% to an Airbnb/VRBO manager

Commentaires : We are able to automate almost every aspect of the Airbnb/VRBO process from check-in to automated review asks and review leaving, cleaning, dynamic pricing etc.

Avantages :

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Inconvénients :

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

Alternatives envisagées précédemment : Hostaway, Hostfully Property Management Platform, Guesty et Lodgify

Pourquoi choisir Uplisting : Guesty was getting too expensive and Uplisting offered better options

Logiciel antérieur : Guesty

Pourquoi passer à Uplisting : Uplisting offered to best options, stability and value

Great Channel Manager

Commentaires : Very good - easy to onboard and has helped to offer our guests a seamless experience. The support team responds promptly.
Would recommend.

Avantages :

Integrates with almost all of the big platforms and pricing engines. Great automated customer email system. Easy to update pricing and add different pricing to different platforms. Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Inconvénients :

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point. Haven't had as many direct bookings through their web platform/portal as would have hoped. Phone app could be more user-friendly.

Could be so good - but has too many issues...

Commentaires : I wish wish wish these guys improved their software. It has the potential to be amazing but there are some major flaws. We decided to go with uplisting as their price is so competative compared to Guesty - but it seems that you get what you pay for - a buggy, wannabe SAAS. Building a software that can't be used on a phone, for an industry that is often on its feet, is hard to understand. Uplisting's suggestion forum for is full of ideas from customers, but I believe this is precisely because their software doesn't do the trick for most. What makes the experience of this software so infuriating, is that you want it to be good, so invest loads of time in the set up, give the benefit of the doubt to customer service, hang on until everything is set up to evaluate it - only to find that it still doesn't work. I wish I could get back the time I've spent in trying to set up our Uplisting account (over 2 weeks). I don't recommend others waste their time like I have.

Avantages :

This system has so much potential - lots of neat features like direct booking websites, deposit systems, automated messages (if it is working). Great integrations with platforms (except VRBO). Great pricing control. Really nice 'how to' videos by the founders for most setup needs...

Inconvénients :

The design is not responsive - so we can't use any of the features of this software on our mobiles, that's right: none at all, not even when you're in a bind and can't get to a desktop. The mobile app that does exist is less than minimal only allowing you to message guests: BUT: - the saved responses don't work - it doesn't load previous conversations - you can't see when a guest has sent a messages (could be a minute ago, could be 1 day ago). The automated outbound messaging system doesn't work for last min bookings so guests are left without checkin details and info about their booking (!) The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be). The customer service has real people (which I suppose is a plus) and they do try to help, but 9/10 they don't know how to help and even take around 1-2 days to respond to you. They don't run customer service for a hospitality software on the weekends, which to me makes no sense as their customers are all using their platforms on the weekend... All of this compounds to make it really hard to use. Leaves an awful lot to be desired.

Large BANG for the money

Commentaires : Overall it has been very good. Thankfully it is easy to use because Customer Service is a bit lacking.

Avantages :

Managing all my channels in place is beyond helpful.

Inconvénients :

Customer service is lacking. Can take up to an hour to get an answer via chat. Most times the answer they give is either a link to a page I have already read or so vague is of little value.

Moving on UPlisting!

Commentaires : I have found that everyone on the UP team is there to help. I was trialing another PMS several years ago and everyone would go home at 3:00pm on a Friday and not return until Monday. With Uplisting, I have always had someone reach out to me within the hour no matter the day or time.

Avantages :

1. Great customer service.2. Features that are beyond what many of the other PMSs provide.3. Constantly adding features that we the hosts ask for. Very hands-on leadership.

Inconvénients :

There are a couple of features I am looking forward to:1. They are working on making the calendar more user-friendly.2. I would like to see integrations with some of they accounting software out there like Stessa.

Alternatives envisagées précédemment : Guesty

Pourquoi choisir Uplisting : I was unhappy with the lack of customer service, which cost me a booking. I did not like 'read the article' answers to my detailed questions (I had already read the article). I think the company is too big and I has lost sight of the host - which happens. Uplisting hasn't left me waiting.

Pourquoi passer à Uplisting : Guest is extremely expensive and I didn't think it was going to make my life easier by paying more. It seemed they were going to be similar to HostAway due to their size. It was an easy choice with Uplisting.

Best All-In-One Property Managing Software, Channel Manager & Messaging Service

Commentaires : Tip top. It's the best out there and will keep getting better.

Avantages :

Incredible staff. Well trained, informed help, who can actually answer and fix your problems.Quick, simple, yet lots of great features. Very flexible software. Helps us get more bookings, and very quickly change availability and prices far in the future - but with lots of little, well-thought-out bonuses like telling it that all Saturdays in the year 2024 should have a minimum stay of 2 nights and the prices are higher than other nights... Other PMS / Managers struggle with these kind of bonuses.

Inconvénients :

Only got full integration with Airbnb, Booking.com, Google Vacations and VrBo... Yes, they're the big 4 - but TripAdvisor, Agoda etc only have Availability & Bookings synched (ie no unified messaging or price alterations possible).. they could definitely do with linking these kind of sites fully...

Covers So Many Bases

Commentaires : Switching from Guesty for Hosts I found this PMS much more exhaustive and malleable in terms of its capabilities. I certainly feel this is a tool that is effective "right out of the box" and that it will grow with time to meet my needs. I've had lots of questions and the support personnel have been very responsive.

Avantages :

I love the pre-booking tool! I switched from another PMS for this very reason - I needed these tools that Uplisting has in place: 1. Guest Screening/ ID Verification, 2. Signed Rental Agreement, and 3. Damage Deposit Collection. Also, Uplisting has numerous API and iCal integrations and the list is growing. Additionally, I have been VERY impressed with the customer support. They are knowledgeable and very helpful, and they respond quickly to inquiries - and that is essential. Lastly, they have a roadmap available to all users that explains what they are currently working on in terms of improvements, enhancements, etc as well as what is on deck and also what is being considered. It is good to know that the development team is hard at work improving and enhancing the product.

Inconvénients :

I will admit that for some the GUI (Graphic User Interface) of the PMS might appear a bit staid and stiff but it is very useable and efficient. It's not designed for visual fluff but for effective use as a PMS.

Alternatives envisagées précédemment : Hostfully Property Management Platform

Pourquoi choisir Uplisting : I needed more integrations and I desperately wanted pre-booking tools that Uplisting has.

Logiciel antérieur : Guesty For Hosts

Pourquoi passer à Uplisting : I already use and find essential, the Hostfully Guidebook. To stay with Hostfully and use their PMS was tempting but I felt Uplisting had the tools and integrations I wanted. (Besides the integrations below I also use Safely, StayFi, Minut and plan to use Wheelhouse as soon as they get their ABNB connection reimplemented in the early 1st quarter of 2023.)

Fantastic, easy to use channel manager

Commentaires : My overall experience with Uplisting has been great and has relieved a lot of stress I had with our previous provider.

Avantages :

Uplisting is easy to use, does what it is supposed to, was easy to set up and the chat function always provides the answers to any questions you have.

Inconvénients :

I had a couple of issues with Uplisting not being linked with booking.com properly to begin with and I didn't realise for a few weeks but this has now been rectified once I raised the issue with them.

Uplisting Review

Commentaires : Positive initial set up was good, always provided support

Avantages :

Ease of use, phone call to set up and explain

Inconvénients :

Some basic features missing, such as markup on Direct booking website.

Uplisting makes life easier

Commentaires : Positive and smooth

Avantages :

Ease of use and customer support. Super simple and straightforward

Inconvénients :

Nothing to report yet / not aware of any issues so far

Awesome software, even better team behind it

Commentaires : One of the sleeper features of Uplisting is its integration with Zapier. I can easily export every single booking into an AirTable or Google Sheet (and it gets modified or deleted as the booking gets modified or canceled). From there, I can create all sorts of analytics equations and see how far in advance people book which properties during which seasons. I can set up automatic Twilio text messages if I want. I can tie IFTTT into my spreadsheet and then do other things like drop my property's thermostats to an "away" mode to keep from wasting heat in the winter when I don't have guests. The possibilities are endless. As I learn more about the system and its strengths I keep coming up with cool ideas and was to leverage this integration.

Avantages :

Uplisting is a beautifully conceived and powerful software solution that seems to have grown from the ground up with an eye toward scalability and the frequent implementation of new features. There's no extra BS that isn't useful or doesn't work, so it does what it does extremely well. When I started into short term rentals in 2016, Uplisting was newer and I ultimately chose a different product that had been around much longer and was more feature rich. However, it became a headache to use, was slow, buggy, and poorly conceived. I switched to a second product, then a third and experienced the same issues -- software bloat, an unintuitive interface, and a glacially slow development process where even critical bugs could take weeks or longer to sort out, and promised features routinely wound up months to even years behind. Finally I rediscovered Uplisting. Since I first looked at their product, it's grown faster than nearly any other competitor in the market. The team answers questions comprehensively and immediately, bug fixes or small feature additions seemingly happen overnight, and large features roll out on a bi-weekly to monthly basis. This is absolutely fantastic. I needed automated reviews, automated messaging, API integration to VRBO/ABB/Booking, a useable app or mobile friendly web site, integration with dynamic pricing, and a direct booking platform. Uplisting has it all, with the exception of the booking platform which is right around the corner.

Inconvénients :

I can't really ask for much more aside from perhaps a really good booking metrics section. However, with a little elbow grease and smarts, you can leverage its Zapier integration and create your own metrics and booking analysis for free, plus a host of other things. See below.

Good-Bye Double Bookings (Thank God)

Commentaires : From Vincent to the (ever increasing) support team .... I have been very pleased. The pricing is fair. The product lives up to what was promised and to top it off ... Uplisting is not sitting on their behinds and resting on what they have done. Rather updates with new features, new bells and whistles are coming in like a constant stream. A true commitment to moving forward as suggestions and recommendations from users are listened to, analysed and often (very often) implemented. Now that's a forward facing company.

Avantages :

The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other .... Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually. These two items alone, make Uplisting indispensable to us.

Inconvénients :

I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.

With a good team there is nothing impossible

Commentaires : We are a short-term rental agency, who are managing 70 apartments. Uplisting helps us to manage the business easier and save a lot of time.

Avantages :

The software is user-friendly, it's comfortable to use. It has all the functions, that are needed to manage the short-term rentals. Also, we like integrations with Zapier and Stripe. The most thing, we are happy about is the team, who are working there. They help in every situation and pay a lot of attention to the client. Also, they are working on new features, that are needed for this business. Big thanks to the team, you are working great!

Inconvénients :

The cleaning schedule can be improved, if you have a lot of apartments, it's not comfortable to use. Waiting for the app, because most of the work is done on a mobile phone. The integration of the website would be nice to have.

Best software and best team!

Avantages :

Absolutely everything! Price, no hidden fees, easy, handy, perfect!

Inconvénients :

The fact that there is no actual mobile app.

Alternatives envisagées précédemment : Smoobu et Guesty

Great Software

Commentaires : Uplisting has been wonderful and quickly responds to any of our problems and or questions.

Avantages :

My husband and I decided to use this software to manage our multiple short term rental homes. Uplisting has made it easy to integrate all of our platforms into one place. Uplisting also integrates with our housekeeping software. It's wonderful to manage everything in one place.

Inconvénients :

There have been some syncing issues with pricing from time to time. The Uplisting team has been quick to help here however. I do wish there were some alternate calendar views so you could quickly look at months per a certain home, like you can on Airbnb.

Happy user of Uplisting

Avantages :

Easy to get an overview of reservations, easy to change rates

Inconvénients :

Would like more customization in the look of the dashboard. Difficult to see if any reservations have special need. How about letting me color the reservations based on my wishes?

Would miss it so much!

Avantages :

Love the automated messaging, especially the power and customization available. Love the channel management, double booked isn’t in our vocabulary. Also a big fan of the direct booking engine.

Inconvénients :

Using on mobile phone isn’t great. The ui works great on desktop or iPad.

After evaluating over 8 vendors we chose Uplisting

Commentaires : Working with a channel manager

Avantages :

We have over 200 apartments with 8 locations. We needed something that would be easy for the whole team to be using... The UX, the functionality and the support is second to none.

Inconvénients :

Not found anything that is a deal breaker. If there are any features that we have asked about adding they are in the works or have already now been released.

Seamless software with very attentive customer service

Commentaires : Uplisting saves us time, money and resources. It has enabled us to concentrate on growing our business and not spend more time then required on tasks that we can manage with Uplisting.

Avantages :

We've been using Uplisting since we started managing short term rentals and we couldn't have grown so quick without their software. We now manage over 100 properties and Uplisting works just as well as it did with 3 properties.

Inconvénients :

I would like to have a more visual reporting dashboard but I can get all the information I need from the reports they provide.

I couldn't be happier

Commentaires : I use it daily and it's really helped me turn a corner for my business from managing a few homes (that I could do manually) to many, many more.

Avantages :

Uplisting is a complete end-to-end solution for me. I manage multiple rental properties in the Poconos and Uplisting keeps everything organized in one central Channel for me. When integrating technology together, there are the inevitable speed bumps along the way, but I can say confidently that [SENSITIVE CONTENT HIDDEN] and his team and on-the-ball to help solve any problems that may arise. I'm overwhelmingly thrilled with the solution and couldn't be happier with the price point.

Inconvénients :

The integration was a bit tricky, but this is inevitable any time you're integrating a channel partner. You have to make sure all the 'pipes' are connected!

Uplisting

Commentaires : Uplisting has helped me automate the running of my business. I really like that when customers book they immediately get a friendly message from me, and at other important dates while staying in our property. I am also happy that I do not have to worry about double booking.

Avantages :

I am very new to hospitality and Uplisting was the first Channel manager I used. I had to learn by doing, it wasn't easy, but staff are always on hand to assist. I was communicating with uplisting staff almost all the time during the first month to be able to work things out. They are always very patient, I feel they value me as a customer. I will definitely be adding more and growing with the company

Inconvénients :

I am still struggling with the direct booking website, its probably nothing to do with Uplisting but my own skills. I am still learning

Great value

Commentaires : Fabulous!

Avantages :

I love the pricing. The customer service is second to none.

Inconvénients :

I wish I could program the messaging for texting. I wish I could program the messaging for a custom time before or after check-in. I wish I could have my logo like I can on Duve or Wishbox.

Alternatives envisagées précédemment : Lodgify

Pourquoi passer à Uplisting : Price. Good support

A much better option than Tokeet

Avantages :

I like that it's very well documented which means that it was easy to set up on my own. I only had to ask customer support a couple questions and when I did they responded quickly and with great answers.

Inconvénients :

I wish there was an electronic signature solution built in.

Uplisting is a game changer for guest communications

Commentaires : Very smooth, personable and professional. Would recommend to colleagues in the industry.

Avantages :

We recently changed over to Uplisting from Lodgify. We have particularly loved the guest interface and the ease to switch over from our existing systems. We also really appreciate the help desk feature and get responses to our queries quickly.

Inconvénients :

The cleaning management was not as useful as we thought as shifts can't be changed around. We would also like to be able to add promotions and guest add ons.