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En savoir plus sur Sift

Permet aux entreprises d'éviter et de prévenir la fraude en ligne en utilisant une puissante technologie de machine learning en temps réel.

En savoir plus sur Sift

Avantages :

We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.

Inconvénients :

It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming.

Sift - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
4,2
Fonctionnalités
3,9
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,2/10

Sift a reçu une note globale de 4,5 étoiles sur 5 d'après 15 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (15)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best flexible option in the market nowadays...

5,0 il y a 5 ans

Commentaires : It can be improved, the support team take too much time attending customer requirements, and regarding the reporting, one instead focusing on the actionable data invest too much time wrangling with the data to get the information we need (asking via email for Sift asciende support, yes is frustrating). But despite these drawbacks, their Machine Learning approach is the best on the market as of today.

Avantages :

Workflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool.

Inconvénients :

The reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!.

Ryan
Manager, Fraud Prevention (É.-U.)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A must-have solution for merchants addressing scalability.

5,0 il y a 4 ans

Commentaires : We began using Chargeback this year and have seen a positive ROI from Real-time Resolution alone. Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes. As a fraud manager with years in the space, this is one of the most elegant and efficient solutions I've used.

Avantages :

Speed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must.

Inconvénients :

Support for American Express, and alternative payment methods (like PayPal) is limited.

John
Finance (É.-U.)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good, but can be better

2,0 il y a 4 ans

Commentaires : The management team is responsive, but needs more technical support to upgrade product

Avantages :

Simplicity is the single greatest aspect

Inconvénients :

Lacking automation features and requires too much manual entry

Zeeshan
Fraud Analyst (Pakistan)
Informatique et sécurité réseau, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Charegback RTR Overview

5,0 il y a 4 ans

Avantages :

We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.

Inconvénients :

Notification system provided in Accounts sections is not working.

Ansar
Ansar
Senior Fraud Analyst (Inde)
Utilisateur LinkedIn vérifié
Services financiers, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Platform for Real time monitoring

4,0 il y a 10 mois

Commentaires : SIFT is comprehensive solution for risk assessment and mitigation. SIFT excels in offering real time risk intelligence, ensuring timely response and mitigation strategies. It's user friendly interface and customizable features empower businesses to tailor risk management to their specific needs.

Avantages :

1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus

Inconvénients :

- complex implementation- Steep learning curve - some users pointed that their is False positive result

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Sift Science has enabled us to control unviable users.

5,0 il y a 6 ans

Commentaires : We get to know the activity of users on a website. Helps us know if there is some kind of iffy business going on. And I like that it is self learning. Meaning it learns from the decisions you make and helps you tag any bad users.

Avantages :

I like that it helps me find suspicious interactions between users. It does get me if a user has a network of accounts and if they are the same person by verifying if they are using the same device.

Inconvénients :

It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming. But once you know what you're doing (kinda) you should be all set.

Chaim
Disputes Manager (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chargeback is handy software and helpful

5,0 il y a 4 ans

Commentaires : It has been positive.

Avantages :

The software is helpful in guiding us for how to best respond

Inconvénients :

For what we do it requires too much converting to word, and then back to PDF etc. However we do ten to be more detailed.

Zach
Sales/Service Manager (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This has been a great tool to prevent fraud

5,0 il y a 6 ans

Avantages :

The scores we receive on transactions are usually quite accurate and fast, and they have helped us avoid many potentially fraudulent orders.

Inconvénients :

We have had some issues where we are unable to locate a transaction in the system to further investigate, even though we received a score for the order.

Kerri
Office Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Continued Customer of Chargeback.com

4,0 il y a 4 ans

Commentaires : Everyone is easy to work with and very willing to answer any questions we have.

Avantages :

User friendly - anyone in the office can use.

Inconvénients :

Costly. Its a little more than some of the products out there- but you get what you pay for.

Chris
Founder & CEO (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Essential As You Scale

5,0 il y a 4 ans

Commentaires : It has been exceptional and a lifesaver. If you are struggling with chargebacks and don't know where to go, get Chargeback!

Avantages :

The challenge of preventing and managing chargebacks especially on subscription businesses can be extremely difficult and confusing. With Chargeback so much of the guesswork is taken out of the process and the control is put back into your hands. Its like having an automated payment specialist on your team.

Inconvénients :

We knew we wanted it asap but it does take about 4-6 weeks to get everything up and running perfectly. Nonetheless, that seems to be industry standard for a good service.

Michael
Director of payment ops (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Use of chargeback.com

3,0 il y a 4 ans

Avantages :

Helpful service at times, new price structure could save money

Inconvénients :

Lots of dupes, poor dashboards, no definition of key terms

Andre
Director of Client Services (É.-U.)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Impression

4,0 il y a 4 ans

Commentaires : Overall, the product is good. It continues to evolve and I look forward to more features being added.

Avantages :

I like the ability to track Chargeback Agent interactions and have reporting.

Inconvénients :

The API connections are limited and updates require IT interaction. Not a lot of user customizability.

Maxim
Lead developer (É.-U.)
Loisirs, voyage et tourisme, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to integrate using rich API

5,0 il y a 4 ans

Avantages :

My team was tasked with integrating Chargeback into our existing reservation system for the quick roll out. Well documented API helped us achieve this in the short amount of time. Chargeback's implementation team was always easily accessible and answered all question quickly and efficiently.

Inconvénients :

We didn't experience any issues during the integration phase. Support was a quick email or phone call away.

Gino
Customer Support Rep (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Honest Review

5,0 il y a 4 ans

Avantages :

How easy it was to take care of alerts. The dispute dashboard is cleaner than Stripe's.

Inconvénients :

Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error.

Ashleje
Owner (É.-U.)
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great software to help with chargebacks

5,0 il y a 2 ans

Commentaires : I've tried one other software where support was horrible, but I have had great success using this software and getting the support when needed.

Avantages :

Chargeback does most of the leg work to help with automated responses and help you win! Simple to use with is a plus when you don't have a lot of time to dedicate to fraudulent charges.

Inconvénients :

Wish there was better support for PayPal payments.