Avis clients sur ShipMonk

Logiciel de tierce 3PL

Avantages :

Le logiciel est très facile à utilisé et l'interface aussi

Inconvénients :

J'ai rencontré quelques soucis au cours de l'intégration des données. Si non il est génial

Logiciel de gestion

Avantages :

Logiciel qui permet de gérer les commandes en prenant soin de garantir une gestion des stocks dans de sécurité fiable .

Inconvénients :

Il n'y a pas d'inconvénients à soulever je rassure l'utilisateur pour ce choix.

Logiciel de 3PL

Avantages :

De qualité très intéressante, ce logiciel nous aide à gérer de stocks, à traîter des commandes. Il facilite également la livraison.

Inconvénients :

Aucun inconvénient à signaler pour les proches.

Logiciel de traitement de commande

Avantages :

C'est un logiciel très pratique et très fiable pour l'utilisation.

Inconvénients :

Je le recommande vivement à toutes les utilisateurs. Il est sans faille.

Very good platform and reliable service

Commentaires : Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate.

Avantages :

I like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU.

Inconvénients :

It would be nice if you had a mobile app because the browser site on mobile is difficult to navigate.

[sensitive content hidden] Truly Care

Avantages :

Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, [sensitive content hidden] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. [sensitive content hidden] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; [sensitive content hidden] - you were all amazing as well!)

Inconvénients :

ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on.

Decent warehouse staff, disastrous customer support. Say away.

Commentaires : While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.

Avantages :

They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient.

Inconvénients :

The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue.

Shipmonk's review

Avantages :

The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received.

Inconvénients :

Nothing I can say, all the experience have been exceptionally smooth and pleasant.

Make sure you have a good happiness engineer!

Commentaires : Positive experience, it does what it's supposed to do.

Avantages :

Working with [SENSITIVE CONTENT] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues.

Inconvénients :

If you're stuck with a bad happiness engineer everything takes forever to accomplish.

2 Thumbs Up for Shipmonk

Commentaires : I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up!

Avantages :

Really helped our efficiency and allows us to focus on selling/marketing more!

Inconvénients :

Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far

BAD COMPANY

Commentaires : Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently.

Avantages :

- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way.

Inconvénients :

- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products.

Awesome Third Party Logistics

Avantages :

Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank [sensitive content hidden], who are amazing and give us the best customer experience.

Inconvénients :

Shipping pricing is very high.Some pricing for basic products is higher than other companies.

Thanks [SENSITIVE CONTENT]

Avantages :

[SENSITIVE CONTENT] has really helped in order to navigate Shipmonk since he took care of our Customer Service.

Inconvénients :

Shipmonk might be getting too big too fast, thanks to [SENSITIVE CONTENT] we are being able to cope with change.

Ship Monk put Amazon to Shame when it comes to fulfillment.

Avantages :

ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service.

Inconvénients :

They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money.

BEWARE: Thousands of dollars of lost or stolen Inventory

Commentaires : I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.

Avantages :

Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work.

Inconvénients :

They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

Stay away

Avantages :

Easy integration, but nothing else Good storage

Inconvénients :

Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.One thing they know it s to charge your credit card!

Stay away from Shipmonk! The company is a FRAUD

Commentaires : Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word.

Avantages :

Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company

Inconvénients :

Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face

Fantastic Onboarding Support

Avantages :

Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. [SENSITIVE CONTENT] from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. [SENSITIVE CONTENT] personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to [SENSITIVE CONTENT] and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team!

Inconvénients :

Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100).

Shipmonk Provides a Great Customer Experience

Commentaires : Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us.

Avantages :

Shipmonk is user friendly, well organized, and easy to navigate. The filters are great for locating specific orders or order types, and the search features are very helpful. I also like being able to review the month's activities at a glance on the dashboard page.

Inconvénients :

Being in the nutrition supplement and vitamin industry, I would like to see a feature added allowing for "batch" or "lot code" traceability. I would also like to see some updates to the CSV/XLSX reports for visibility on the quantity of each SKU shipped on an order, if it is a multi-SKU order with multiples of each SKU being shipped. I would also like to see "batches" or "lot codes" added to CSV/XLSX reports.

Incompetent and Negligent

Commentaires : Incompetent customer service. Cannot handle a basic integration request with the most popular ecommerce platform. You have to call the sales team to get support because nobody answers their support phone number. This shows they care less about their current customers and only care about getting new customers. Their incompetence caused me to spend hours dealing their customer service, only to be told I would need to wait yet another day or so for integration, when I requested integration over 1 week ago. To make matters worse, their team refused to answer general questions, input the misplaced orders, or really do anything to help. Steer clear of Shipmonk. Save your sanity.

Avantages :

It does work and your orders will be shipped at some point.

Inconvénients :

Poor customer service. Zero accountability. More expensive than comparable options. Low-skilled tech team. Cannot handle basic integrations.

They will leave you high and dry when you need them the most

Commentaires : At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new stock was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer.

Avantages :

The software allows you to see an overview of your fulfillment

Inconvénients :

Returns labels can be buggy to generate

Has gone badly in the past 8 months

Commentaires : After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them.

Avantages :

it worked well but now is not working anymore

Inconvénients :

Right now we are just disapointed as all is going down the drain

Highly recommended for growing DTC brands.

Commentaires : We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly.

Avantages :

We came to them for their pricing and stayed because of their customer service.

Inconvénients :

They have a minimum pick fee that can be expensive.

ShipMonk is the wors

Commentaires : ShipMonk is NEVER reliable. Their 2day shipping takes 15days to get delivered. We get thousands of loses because of their incompetence. We lost baluable wholesale customers like Dick’s sporting goods because of their slow shipping. It was never a good experience. Their shipping costs ade rocket high, it’s unbelievable. We shipped most of our inventories to our engraving facility, and they treated it as a pullout and they don’t want to ship our order, and we still have 30k of inventory they are holding hostage. Bad experience and we will never recommend.

Avantages :

It can be easy to use but shipping is never reliable you have to choose the most expensive one to assure delivery.

Inconvénients :

Very slow.

My experience with ShipMonk.

Commentaires : I have been able to expand my marketing online efforts because of the load ShipMonk has taken off my team. Sharp processing and efficient options with low cost shipping makes for a great asset to our business.

Avantages :

I have used ShipMonk for over a year. They have been great for my business. They are efficient in filling my orders and they do it safely and carefully. I recommend them to any business who needs fulfillment services . They have integrated with my Shopify site seamlessley.

Inconvénients :

Really nothing has been a negative. The software works on desk top and also on my mobile. All our orders are monitored by the minute.