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Tirez parti du logiciel et des applications pour instituts de beauté de Vagaro pour recevoir des demandes de rendez-vous, traiter des paiements, envoyer des rappels et faire prospérer votre entreprise. À partir de 25 $ par mois.

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2 559 avis affichés

Makris N.
ASSISTANT
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 16/04/2021

"MON ECOLE"

Commentaires: il me permet des gèrée tout une communauté

Avantages: ses qualités en matière de gestion des communauté

Inconvénients: jusque la je ne pas encore constaté ses points faibles

Réponse de l'éditeur

envoyé par Vagaro le 20/04/2021

Thank you for your review, we greatly appreciate it!

  • Source de l'avis 
  • Publié le 16/04/2021
Greta S.
Nurse Practitioner
Cabinets médicaux, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/05/2021

"VAGARO FOR MEDICAL AESTHETICS PRACTICE"

Commentaires: I love that Technical Support Staff are knowledgeable, patient and available when I need them.

Avantages: I LOVE the ease of scheduling clients from my hand held devices. Love the Colors, design; very user friendly.

Inconvénients: Honestly need to play around more with the Features, which I hear a many (from a friend whom I referred for her Yoga Business. She switched from Mind Body and LOVES Vagaro). Wish Vagaro would invest in NICE Modern looking POS devices like Square and Clover.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/05/2021
Jennifer E.
OWNER/OPERATOR
Services et installations de loisirs, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/06/2021

"Fantastic for this one-woman show"

Commentaires: Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Avantages: Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Inconvénients: Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/06/2021
Kyle W.
Owner of Kyle Willis Beauty
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 12/01/2018

"TERRIBLE customer service and point of sale!"

Avantages: Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

Inconvénients: I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Réponse de l'éditeur

envoyé par Vagaro le 22/01/2018

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed.
Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.

  • Source de l'avis 
  • Publié le 12/01/2018
Michele M.
owner
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 03/05/2021

"Vagaro at Take Two Salon"

Commentaires: What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

Avantages: Vagaro iseasy to use, easy to train, and offers fair pricing.

Inconvénients: If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Réponse de l'éditeur

envoyé par Vagaro le 04/05/2021

Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 03/05/2021
Courtney C.
Salon Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/04/2021

"Vagaro for the W"

Commentaires: It has been extremely user friendly and if there were ever an issue I was able to chat with someone right away and the issue was resolved. And if it were a bigger issue they made it so we would be kept in the loop as to when the issue would be fixed.

Avantages: Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients. Mobile version is pretty user friendly.

Inconvénients: Only thing I wish they had was the option for specific services to be rang up under the salon itself only, not stylists, same for products. You cannot see any notes that clients have for their appointments on the mobile app, when you click on notes nothing shows up unless you're on the main system. Should be able to show more than 7 stylists calendars at a time. We're a growing salon and would like to have that option. Also it would be beneficial to be able to change the opening drawer balance if a mistake was made.

Réponse de l'éditeur

envoyé par Vagaro le 03/05/2021

Hi Courtney, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/04/2021
Frank T.
Licensed Massage Therapist
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/06/2021

"Scheduling Software for Massage"

Commentaires: So far my experience has been excellent and the representatives have been very helpful. The program is fairly easy to understand and self explanatory, for the most part

Avantages: I really like the confirmation and reminder texts and emails, I feel that is crucial to keeping a schedule full and making sure client's are on point and paying attention to their appointments. I also the Cancelation list, I'm a busy therapist and don't have time to worry about getting client's in on a last minute makeup appointment and writing down client's names that need to get appointments. Vagaro takes care of that, by suppling that cancelation list and letting the client's know when an appointment is available and they can schedule.

Inconvénients: Just the set up an import from my old scheduling software to Vagaro. I'm on the trial period, so I can't really say what's not good, yet.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/06/2021
Eliza H.
owner operator
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/06/2021

"I love this software"

Commentaires: Seriously pleased. Please don't change. :D

Avantages: I was on MindBody for years. Those guys are crooks. When I pivoted due to the pandemic I took the time to find the right software. This is it. It is well built, well priced and the customer support is solid. I actually like the functionality better than the much more expensive MindBody. It is more lightweight yet I haven't run into anything I want to do that I can't do. I never thought I'd "love" a booking software, but I do.

Inconvénients: Well, I have a couple few things I can't do...but I'm thinking user error and that I will figure them out.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/06/2021
Melissa N.
Owner
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/07/2021

"Great and easy to use!"

Avantages: Vagaro has everything you need to run your business efficiently! So much time saved with automatic confirmations and scheduling.

Inconvénients: I have had a few issues with the card reader over the past 2 years. Customer support has helped me figure it out and they were glad to help!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/07/2021
Jessica E.
Owner
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/05/2021

"amazing"

Commentaires: great

Avantages: The best software to use and get a lot of value while keeping the cost low! I run a spa and it keeps notes on file for my clients, allows text and email reminders, emails, etc.

Inconvénients: you cant add progress pictures in the customer file

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/05/2021
Tiffany C.
Cosmetologist
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/04/2021

"Review on Vagaro "2021""

Commentaires: This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.

Avantages: Keeping up with Transactions, and checking in on how much profit is being made for the business.

Inconvénients: Having to pay a subscription for "Color Contracts." At least make one universal contract for all but charge User's if they want more details to the contract.

Réponse de l'éditeur

envoyé par Vagaro le 03/05/2021

Hi Tiffany, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/04/2021
Michael S.
stylist-owner
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/07/2021

"GOD send"

Commentaires: For a small chair rental salon with no receptionist because there's no need for one, the online booking for customers and especially the reminders 3 days and day before are priceless...and being able to book 24/7 no matter if at home , eating out, rehab, or hospitalized with covid..I can work anywhere. except prison ,no shoelaces, no belt and sure as sh#* no cell phone..lol... just kidding about eating out, ill never book a customer when eating.

Avantages: integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful"

Inconvénients: No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/07/2021
Tatiyana B.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/03/2021

"Everything you need to know about Vagaro"

Commentaires: Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.

Avantages: What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.

Inconvénients: The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.

Réponse de l'éditeur

envoyé par Vagaro le 17/03/2021

Hello, we just wanted to say thank you so much for your feedback. We hope that you are enjoying our software and are happy to help any time you have questions. You can also reference our help site at support.vagaro.com which has many articles with step by step instructions. Thank you!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/03/2021
Melinda W.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/03/2021

"Vagaro is an INCREDIBLE deal & service!"

Commentaires: Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

Avantages: It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!

Inconvénients: I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.

Réponse de l'éditeur

envoyé par Vagaro le 09/03/2021

Hi Melinda, we just wanted to thank you for your kind feedback. We are so glad that you and your clients love the software, and thankful to have you as one of our Vagaro Businesses!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/03/2021
Liana C.
owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/02/2021

"Great Software with many features"

Avantages: I really liked the email and text confirmations, email marketing feature.

Inconvénients: I feel like there could be an text to software window where clients could send messages thru to their service provider instead of your personal phone number.
Also when an appt is booked with a specific service provider and the client receives confimation email . Sometimes the client responds to the email but it goes directly to the owner rather then the actual service provider. Is there a way to direct those emails to the service provider?

Réponse de l'éditeur

envoyé par Vagaro le 03/03/2021

Hi Liana, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/02/2021
Yeefah T.
Owner
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/01/2021

"Best CMS for Single Chair salons"

Avantages: It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.

Inconvénients: Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.

Réponse de l'éditeur

envoyé par Vagaro le 28/01/2021

Hi Yeefah, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/01/2021
Elizabeth M.
LMT, Owner
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/01/2021

"Easy to setup and use"

Avantages: Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.

Inconvénients: As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.

Réponse de l'éditeur

envoyé par Vagaro le 27/01/2021

Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/01/2021
Joanne L.
Massage Therapist
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/01/2021

"Evaluated by a massage therapist with 25 years experience."

Commentaires: Very positive. The company upgrades their product when needed adding user friendly comprehensive features that enhance the users experience.

Avantages: It's very easy to use Vagaro for online and mobile booking for both the owner and client. COLOR CODING: I like the use of color bands to show confirmed, show, no show etc. it helps me keep track at a glance. CHECK OUT: The check out is also very easy with all options for payment available. If you like keeping track of customers paying with MasterCard, Visa etc this option is available. This was not my experience with other programs, although it's not something I used it would be helpful for tracking clients paying with Medical Flex Plans. NOTES: I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions. I especially like the POP UP notes. Very helpful when you have special needs clients. Also helpful for an aging (post menopausal) memory (LOL, some may not understand this importance). PERSONAL TASK: This is a great option that allows you to block off chunks of time. It also allows you to choose reasons for the block, sick, personal time etc. Especially nice when tracking you personal down time. All in all it's a well thought out program. Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help. That's especially helpful as every self-employed persons time is valuable.

Inconvénients: If you need to shut off the online feature (which I've needed to do during Covid) you can't last I checked. Plus, I'm in the process of downsizing toward retirement. I'm no longer looking to take new clients but I want to continue using the program to book my existing clients. I just wanted to prevent clients from being able to book on line so I can control my schedule. The only way to do this was to block out all my time slots with the Personal Task feature. Clients eventually end up calling me, which is what I want. I sent notifications, but you know how that goes. The other option I think would be helpful that isn't available is the option to choose different colors for the PERSONAL TASK blocks. I'm a visual, color oriented person, right now the only option for Personal Task is brown. I like to be able to assign or have assigned colors associated with the different block options, like green for "sick time", blue for "meeting" etc. Lastly I believe this program leads the on line booker to believe it's more of a salon oriented environment. I know for a fact some more medically oriented massage therapists have shied away from using it for that reason, because I've recommended it and received this feedback. I think the developers maybe doing themselves a disservice in this regard. The program is very comprehensive for medically oriented massage therapists, chiropractors, craniosacral therapists, reiki masters and like professions.

Réponse de l'éditeur

envoyé par Vagaro le 27/01/2021

Hi Joanne! Thank you so much for your feedback! We do offer an ability to turn off the online booking feature. This setting is available on the Employee Profiles page. We appreciate your review and are thankful to have you as a business on Vagaro!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/01/2021
Amy S.
Owner
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 27/12/2020

"Best value for features, support level & price"

Commentaires: I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Avantages: Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Inconvénients: The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Réponse de l'éditeur

envoyé par Vagaro le 31/12/2020

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 27/12/2020
Kendall J.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2020

"Vagaro is FANTASTIC for Retail and Spa"

Commentaires: Fantastic. We are very pleased with Vagaro. Though there are a few things that we would like to see improved, overall, the software is spectacular for our business. We appreciate the partnership we have with Vagaro.

Avantages: Vagaro is extremely user friendly. Our staff adapted immediately. The software is similar to other software on the market, therefore, it is an easy transition. Transitioning from our former software (Booker) was fluid. Vagaro was very helpful. The chat feature is priceless. Being able to resolve issues and/or get advice on best practices within a few minutes is worth its weight in gold.

Inconvénients: There are a few functionality issues for the type of business that we conduct. We are a cryospa. We offer memberships to clients and there is little versatility in the membership option. In addition, there is a "glitch" in the check-out process that we see regularly. If a patron purchases a package and uses that package in the same transaction, the session does not deduct from the packages. Ex. Patron purchases 10 visits and uses one during the same visit, after checking the patron out, the package still shows 10 visits remaining when there should be 9. There are "fixes" or ways to finagle or adjust the account but that is time consuming and redundant.

Réponse de l'éditeur

envoyé par Vagaro le 16/12/2020

Hi Kendall, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2020
Sara S.
owner/studio suite stylist
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/12/2020

"Great Booking System"

Commentaires: It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.

Avantages: The Customer service has quick response and my customers find it user friendly

Inconvénients: Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services.
Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

Réponse de l'éditeur

envoyé par Vagaro le 12/12/2020

Hi Sara, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/12/2020
Amanda B.
Owner/ Instructor
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/12/2020

"We love Vagaro"

Commentaires: It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.

Avantages: It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.

Inconvénients: Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.

Réponse de l'éditeur

envoyé par Vagaro le 12/12/2020

Hi Amanda, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/12/2020
Autumn M.
CEO
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/11/2020

"Great App for your business."

Commentaires: My experience has been positive so far but it does have some problems that need to be worked on so the system can be the best on the market Ever!

Avantages: I love the fact that I can easily book a client and rebook a client. The calendar is set up very nicely and organized. I have used a lot of systems in the past and this one is the best I have used. I love that I can also easily move a client's appointment to a different day and time without cancelling and rescheduling it.

Inconvénients: I do not like that the software has some problem when a client is searching (anytime) for a service in vagaro and my page does not show up because (anytime) doesn't mean (anytime) it means at that moment. Which is very frustrating because anytime should mean search anytime. With covid and hours changing that is causing us to lose business because our company is only by appointment. This needs to be fixed. I also do not like that you can't add time in for cleaning. With covid happening I should be able to have a time slot that is for cleaning 30 minutes so a client cannot book during that time. Another flaw.

Réponse de l'éditeur

envoyé par Vagaro le 11/11/2020

Hi Autumn, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/11/2020
Mary C.
Owner, Esthetician
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/10/2020

"Features & functionality"

Avantages: Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Inconvénients: I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Réponse de l'éditeur

envoyé par Vagaro le 02/11/2020

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/10/2020
Leasa C.
Hairdresser
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 06/10/2020

"Easy and most of all fun!"

Commentaires: Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Avantages: This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

Inconvénients: A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

Réponse de l'éditeur

envoyé par Vagaro le 02/11/2020

Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 06/10/2020