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En savoir plus sur Preno

Un système de gestion de propriété facile à utiliser, pour tous les types d'hébergements. Diriger un centre d'hébergement devient simple et facile avec l'assistance 24 h/24, 7 j/7 fournie par l'éditeur.

En savoir plus sur Preno

Avantages :

Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Inconvénients :

The program lacks a few simple features and functions. We don't like the check out process for a guest departure.

Preno - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,0/10

Preno a reçu une note globale de 4,7 étoiles sur 5 d'après 46 avis d'utilisateurs publiés sur Capterra.

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Michael
Michael
Director (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Preno again!

5,0 il y a 4 ans

Commentaires : Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Avantages :

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Inconvénients :

There is nothing I do not like. They constantly improving.

Mike
owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Lakestone

5,0 il y a 2 ans

Avantages :

We got this because entering all our services in Resbook was very painful.

Inconvénients :

*We can't credit agents money back in preno, which always requires tech support *It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. *I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

Réponse de l'équipe de Preno

il y a 2 ans

Thank you so much for the feedback Mike, we're glad that you find Preno easier to use than your previous system, and we're glad to hear that you have a booking engine back on your website to secure those direct bookings. Thanks again, Scotty from Preno.

Amy
Manager (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use but lacks simple functions

3,0 il y a 6 ans

Commentaires : It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Avantages :

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Inconvénients :

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Réponse de l'équipe de Preno

il y a 6 ans

Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback!

Nicholas
GM (Îles Cook)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

a small resort

4,0 il y a 3 mois

Commentaires : Great Value for money - easy to train new users

Avantages :

easy to use, future focused, excellent for forecasting

Inconvénients :

some daily reports not yet available...like an airport transfer list

Vicki
Owner/Director (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Early Days

4,0 il y a 2 ans

Commentaires : Very good once we got started. The support team were very patient and polite, despite the confusion

Avantages :

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

Inconvénients :

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

Réponse de l'équipe de Preno

il y a 2 ans

Hi Vicki, thanks so much for your review. Really glad to hear that you're enjoying the system now that you're all set up, and so happy to joined the bootcamp! We're actively working on the onboarding experience to make it a lot less manual, so in the future our customers can upload a lot of the information themselves, without the backwards and forwards with the team. Thanks again, Scotty.

Justin
General Manager (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

PRENO make the switch

5,0 il y a 2 ans

Avantages :

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

Inconvénients :

That we hadn't discovered Preno before 2 prior software programs

Lia
guest house manager (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent booking software

5,0 il y a 2 ans

Commentaires : Excellent booking system - easy, friendly

Avantages :

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

Inconvénients :

I didn't have enough challenges yet not to dislike something about this software.

Alex
Director (Australie)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Preno review - Alex - The Norfolk

5,0 il y a 2 ans

Avantages :

The simple layout and mobile device optimisation.

Inconvénients :

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Jacqui
Owner / Manager (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.

5,0 il y a 6 ans

Commentaires : Easy to use so frees up my time

Avantages :

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Inconvénients :

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Réponse de l'équipe de Preno

il y a 6 ans

Hi Jacqui, Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping. We are always around to assist. The team appreciates all your support. - Amelia Gain

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Wouldn't Change!

5,0 il y a 6 ans

Avantages :

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

Inconvénients :

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Réponse de l'équipe de Preno

il y a 6 ans

Thank you for your review. As we grow we are bringing more features around automation and expanding our accounting workflows. I believe that should make Preno an even better tool for a wider variety of properties.

Natalie
Motelier (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Waste of Money

1,0 il y a 5 ans

Commentaires : Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service.

Avantages :

There is absolutely nothing about Preno that I can say was good.

Inconvénients :

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system.

Réponse de l'équipe de Preno

il y a 4 ans

Hi Natalie, We always appreciate feedback, but this statement is false. Our team worked incredibly hard to help you. - Our pricing is clearly displayed on our website. - We fully discounted the setup fee for you. - You utilized our 24/7 free in-app chat support, and phone support. All your enquiries were answered by our team. - We love getting user feedback on our product and it does get monitored for the product team as we release new features regularly. We don't release features for one customer, we release new and useful features for all Preno users. Consideration is given to our roadmap and user feedback is an important part of this. - Our account manager visited your property on multiple occasions for in-person training at no charge. - When you moved to a new system last month we assisted you in moving all bookings across. We're a product company and our team work very hard to ensure the best support and service is given Regards, Amelia Gain

Jill
Owner (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

needs more features

5,0 il y a 2 ans

Commentaires : Preno always solve our problems, except for viewing card details without a charge

Avantages :

Was easy to integrate with our existing business

Inconvénients :

Missing the Google channel that was introduced last year. We know other PMS dont charge for viewing guest card details, we feel that should be part of the package

Réponse de l'équipe de Preno

il y a 2 ans

Thanks so much for the kind words Jill. Glad to hear you're enjoying the software and the support from the Preno team with any questions you have in the daily running of your business using the Preno system. Thanks again, Scotty from Preno.

Janet
Owner/Manager (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Preno

5,0 il y a 2 ans

Commentaires : I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners.

Avantages :

Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support.

Inconvénients :

Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones).

Joyce
Owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great on-line Hotel management software program

5,0 il y a 3 ans

Commentaires : Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business.

Avantages :

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Inconvénients :

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Réponse de l'équipe de Preno

il y a 2 ans

Hi Joyce, thanks so much for sharing your feedback on Preno. Overbookings can be a real pain for hoteliers, so we're glad to hear that using Preno has removed this issue for you. We're stoked to have you a part of the Preno family. Thanks again, Scotty from Preno.

Shaun
Director (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outstanding service but product lite on essential features

3,0 il y a 6 ans

Commentaires : Ease of use and great user support

Avantages :

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Inconvénients :

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

Réponse de l'équipe de Preno

il y a 6 ans

Hi Shaun, Thank you for taking the time to write your review. We hope we can help you out again some day. As you know we have a strong core offering to may properties and we have a lot of new and exciting features coming soon to Preno! We do value all your feedback. Thanks for your kind words on our support, it's important to our team that our customers feel supported 24/7. Thanks!

Stephanie
Owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My best business tool - Preno

5,0 il y a 2 ans

Avantages :

I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time.

Inconvénients :

how do guests purchase a voucher? I hope this function can be solved.

Amanda
Media Ninja & Owner's Wingman (Australie)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent product and customer service

5,0 il y a 2 ans

Avantages :

I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb.

Inconvénients :

would be great to scroll across when looking at the bookings, instead of having to select the date.

Réponse de l'équipe de Preno

il y a 2 ans

Hey Amanda, thanks so much for sharing your feedback! So glad to hear you're enjoying the integrations and ease of use across your staff. We've loved helping you with your account. Thanks again, Scotty from Preno

Wendy
Co-Owner (Nouvelle-Zélande)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Don't hesitate - it's brilliant!

5,0 il y a 8 ans

Commentaires : We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Avantages :

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Inconvénients :

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Réponse de l'équipe de Preno

il y a 8 ans

Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready. - Nick

Kate
Owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use

5,0 il y a 2 ans

Commentaires : We are using Preno for our accommodation bookings. It's great.

Avantages :

It's easy to use and the team are really helpful. The support library is available for when you forget how something is done.

Inconvénients :

It would be good to see at a glance if guests were fully paid or not without having to click into the booking. And also a feature for notes to see at first glance along with their name. Also a note area for the calendar so when you open the bookings page you can see eg Easter weekend.

Réponse de l'équipe de Preno

il y a 2 ans

Hi Kate, thank you so much for your kind feedback. You're stoked to hear that you find the software very easy to use, along with the support library we've created for our Preno customers. Thanks again! Scotty from Preno.

Nisha
Owner (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

I love this software and the company!

5,0 il y a 7 ans

Commentaires : I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

Avantages :

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Inconvénients :

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Chris
General Manager (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The best property management system available

5,0 il y a 4 ans

Avantages :

Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available.

Inconvénients :

None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available.

Eileen
Company Director (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Program By Far

5,0 il y a 3 ans

Avantages :

All staff find the program easy to use. The support team are just wonderful and supportive.

Inconvénients :

Maybe highlight colours for different clients would be helpful

Réponse de l'équipe de Preno

il y a 2 ans

Thanks for your feedback Elileen. Glad to hear you've found our team to be helpful and supportive! We love having you a part of the Preno family. Cheers, Scotty from Preno.

Darryn
Director (Nouvelle-Zélande)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Preno - SIMPLY WORKS

5,0 il y a 2 ans

Commentaires : Has been better thyan expected

Avantages :

Primarily the SUPPORT - and the ongoing assistance

Inconvénients :

Cant find anything yet - everything has worked perfectly

Garry
Owner manager (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A great combination of product and systems

5,0 il y a 2 ans

Commentaires : It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it.

Avantages :

The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!!

Inconvénients :

My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions,

Junli
manager (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

twin rivers

5,0 il y a 2 ans

Avantages :

easy to operate, perfect connection with Xero, functionality is very good.

Inconvénients :

when I add extra persons and email to guests to cfm, the email does not include the number of extra persons so I have to change manually.when I add extra persons in preno, the extra fees increased by preno does not conform with actual amount.