Publié le 11/10/2017
It is easy to adopt Unily as an enabling technology to facilitate enterprise knowledge management
Commentaires: Improved internal communications via ability to publish news stories, personal insights and social discussions. Sophisticated expertise location via people directory, profiles, skills metadata, search. Functionality to build portals to support communities of practice. Centralised area to connect the global enterprise and reduce silos. Notifications help reduce email. Gamification to increase engagement and recognition. Essentially the software has provided us with a platform that enables knowledge sharing and collaboration. We are on the way to reducing email traffic, and reliance on shared drives for document management.
Avantages: Flexibility of functionality to build sites and integrate with SharePoint to support communities of practice. Supports expertise location through the people directory, profiles and Insights feature. It looks great and can be branded. So easy to use through drag and drop widgets and an intuitive CMS. Straightforward to administrate via permission control. The user experience is seamless; navigate through metadata, dedicated areas for different features such as links, news, documents, social channels, and search is powerful. User support is fantastic, Brightstarr support their customers every step of the way. Overall, my aim was to implement a technology that would be a mechanism to support knowledge sharing, collaboration, communication and ultimately be the foundation of our digital workplace through integration with Office 365. Unily does all of that!
Inconvénients: I rely heavily on metadata to drive the search, navigation and tagging in Unily. Unily metadata is driven from the SharePoint term store, which is excellent because I only need to manage one term store and it synchronises overnight to Unily. It would be good if the synchronisation was more frequent; instead we just plan for the overnight synchronisation. The Unily metadata feature is superb however at times, it has been tricky to get the balance right when building the term store to suit both the Unily and SharePoint environments. Don't get me wrong, it is not a problem - thanks to support from Brightstarr, I have now set it up correctly for both systems. The metadata aspect just needed extra attention during set up and I had to adjust my thinking a little in terms of how I set up my SharePoint term store. If metadata is not your thing, rely on the experts at Brightstarr!
Publié le 24/10/2017
Be informed. Get connected. Get the job done. Unily helps our organization to enter the digital era.
Avantages: State-of-the-art Intranet Solution that helps to broadcast communication content, allows collaboration within teams & communities and is the launchpad to other processes & applications of our company. It integrates seamlessly into our strategic IT landscape and allows us to feel the fresh breeze of digitalization everyday.
Inconvénients: It changes the "old-days" approach to software projects. With the Unily Evergreen Roadmap we now face the fact that you want to be automatically in the move to strieve for the next big thing to enter your organization. Not really a "con", but an organizational challenge.
Publié le 28/12/2017
Engaging, intuitive, flexible
Ability to reflect our brand perfectly I didn't think we could create such an impactful intranet that easily!
It's so easy to use, both from a content management point of view and the front end user; a really intuitive platform.
There's a multitude of easy to use (and move) widgets to create really engaging pages.
The apps & tools area ensures that employees go to the intranet first to find their other applications.
Powerful search functionality.
You can buy the off the shelf product, but the BrightStarr team are able to develop custom items for you as well.
Metadata - the platform relies on this for drop down lists and tagging content, so I spent days creating lists. The BrightStarr team were very helpful in trying to make this less painful and ran a custom piece of work to bulk upload my initial lists. But after that any changes need to be done manually. These don't automatically sort alphabetically so this has to be done manually, which is time consuming. You must commit time to this during development, it's crucial.
You can't search for images in the CMS even though it looks like you can I'm sure this is being worked on as it's such an important functionality.
Publié le 13/08/2019
Commentaires: I have launched websites before and never worked with a CMS this glitchy. We frequently experience issues with basic functionality. Although we have a designated support team of a project manager and tech specialist, the help we receive for these problems is inconsistent. Sometimes they are able to get back to us right away, and other times there's radio silence and we have to follow up. Over the past 8 weeks we have submitted over a dozen "support tickets" because of the simple technical issues that keep popping up. We are extremely disappointed. The online reviews of Unily are stellar but our experience has been a nightmare. I would definitely not recommend this product and I wish we could go back and select another option, but now we've done so much work on this that there's no way we can start over.
Avantages: We liked that the software was (supposedly) customizable to our needs and synced with Sharepoint. We also liked that the company provided personalized tech support.
-The CMS is extremely glitchy, unreliable, and prone to "bugs"
-The Sharepoint/Unily software syncing was extremely difficult
-We had to figure out many of these glitches ourselves, with very light support from Unily
-The dozens of technical issues resulted in our delaying launch of our website by two extra months
Publié le 10/10/2017
Good product that is being continuously improved.
- Improved collaboration and connection of our employees across the world
- Improved knowledge sharing
- Engaging platform
Avantages: Ease of use, straightforward navigation, customisation, personalisation and incorporation of Yammer groups.
Inconvénients: CMS needs to become more user friendly, in particular uploading/adjusting images and search for individual images, as well as options to structure a news item with bullet points, images, etc. to make them look more engaging.
Publié le 11/10/2017
Overall - a good experience
Avantages: Easy to use as a tool. Support team really knowledgeable and helpful. If I raise anything as high priority it gets fixed ASAP (within reason). Our account manager is great! Super responsive and helpful. I do like that it updates all the time, although this does mean it's more prone to bugs (obviously).
Inconvénients: Because it's software as a service it's very prone to bugs - this can get frustrating. I would like to be able to customise more things myself - such as formatting and page layout.
Publié le 17/10/2017
Overall, very good intranet in a box solution that sits on top of O365
Commentaires: Very quick/easy CMS and platform to implement. Managed to get a new intranet up and running in 4 months from joining the company.
Easy CMS for content managers to use
Quick to build pages/sites/whole intranet
Good customer service/responsive team.
Integrates with Yammer for commenting
Documents are hosted on SharePoint/O365
Inconvénients: Doesn't surface documents hosted on SharePoint as easily as it could. As an out of the box solution, the OOTB features are largely very good, and configuration (inc in price) covers a fair amount of what you're after. With customisation ($/£) covering the rest. It's less of a 'Con' and more of a 'be aware' of what you want to achieve falls into configuration and customisation.
Publié le 10/10/2017
Great platform - really is an intranet in a box
Avantages: I like the fact that it focuses more on the user experience than the organisation so it becomes something staff want to use rather than it being something they HAVE to use
Inconvénients: THe price is still the biggest drawback as the cost of Office365 licences make it a pricey venture for small to medium-sized companies and start-ups.
Publié le 05/03/2018
Easy to use and manage. Quick to deploy.
Avantages: Having been a SharePoint developer for many year having the flexibility to build your own components and pages from code can't be used here, although I believe with an upcoming update you can create your own widgets.