Avis clients sur Birdeye

Best choice for review management platforms

Commentaires : I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Avantages :

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Inconvénients :

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

We've been using Birdeye effectively for upwards of 3 years

Commentaires : Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Avantages :

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Inconvénients :

The actual interface can sometimes be a bit difficult to navigate.

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Commentaires : It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Avantages :

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Inconvénients :

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Support is key and Birdeye gets that.

Commentaires : I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.

Avantages :

The only software company that didnt hand me off to another account executive once they onboarded me.

Inconvénients :

As much as I love the UI. They could open it up a bit more for customizations

Birdeye keeps us present on social media.

Commentaires : Birdeye helps drive potential clients to our website and social media.

Avantages :

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Inconvénients :

Nothing at the present time that is least helpful when utilizing Birdeye.

Birdeye helped us expand our reviews and services!!

Commentaires : I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!!

Avantages :

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Inconvénients :

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

Great review app.

Commentaires : I have the app., now my challenge is to get my salespeople using it.

Avantages :

I like the auto-post feature to social networks for reviews

Inconvénients :

I wish the templates were more customizable. Wish it could track reviews sent via email.

We are loving Birdeye!

Avantages :

It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales.

Inconvénients :

Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.

Such an Easy Service

Commentaires : Overall, Birdeye makes customer experience tracking very efficient and easy! I would definitely recommend to a friend or colleague!

Avantages :

I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze.

Inconvénients :

I do wish some of the features like viewing the closed cases were a little easier to access.

Great Customer Service!

Avantages :

The customer service and reviews have been a big part!

Inconvénients :

It’s very expensive. Everything else is great!

Great for Dentists

Commentaires : Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.

Avantages :

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Inconvénients :

Support is all about closing tickets and not really about fixing problems.

Good experience. Good customer support.

Commentaires : Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.

Avantages :

HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

Inconvénients :

The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.

Great Software

Commentaires : Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.

Avantages :

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

Inconvénients :

The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.

Experience Management through BirdEye is an awesome experience

Commentaires : Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Avantages :

BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Inconvénients :

Switching from setup to campaigns could be easier.

Birdseye is great for patient engagement!

Commentaires : Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Avantages :

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Inconvénients :

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.

Where have you been???

Commentaires : Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!

Avantages :

Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

Inconvénients :

We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

"Best in the Land" for Reviews

Commentaires : The reps are very informative and most importantly the tech support is top notch and easy to reach

Avantages :

ease of use and they continue to offer more products

Inconvénients :

Nothing---they fix any issues along the way and that is all you can expect.

Greatest Investment for our Company

Commentaires : We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Avantages :

You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!

Inconvénients :

Make it easier to log in from different browser engines.

Great experience

Commentaires : 100% happy with Birdeye

Avantages :

The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have

Inconvénients :

We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box

Excellent choice for reputation management with a few other bells & whistles too

Commentaires : I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too.

Avantages :

Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.

Inconvénients :

Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.

Birdeye

Avantages :

GREAT customer service - every time! Esasy to use

Inconvénients :

The reviews don't belong to me. If I leave Brideye all my reviews disappear

DON'T MISS OUT!!

Commentaires : In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!

Avantages :

Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Inconvénients :

Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Great Tool for Aggregating Reviews Across Various Platforms

Commentaires : Overall, very happy. Good value for the money.

Avantages :

This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

Inconvénients :

It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.

BIRDEYE - Stay away!

Avantages :

Birdeye might be useful for those doing only monitoring. For those who want to generate reviews they are inconsistent and have no value add. ROI is 0%.

Inconvénients :

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to externally review it on google, facebook, or almost any other third party sites I can find. The whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back.

Great for Review Generation in the Healthcare Industry

Commentaires : My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.

Avantages :

I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices.

Inconvénients :

Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution.