Avis clients sur RoboVet

par Covetrus Software Services

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Note moyenne

  • Note globale
    3,9 /5
  • Facilité d'utilisation
    3,7 /5
  • Service client
    3,6 /5

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38 avis affichés

Alasdair R.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 10/12/2019

"Robovet"

Avantages: Intuitive features . Automatic saving of notes. Ability to move between clients without shutting them down .
Clear graphics

Inconvénients: The account statements cause a lot of confusion to clients

Réponse de l'éditeur

envoyé par Covetrus Software Services le 11/12/2019

Thank you for your feedback Alasdair, your review is hugely valuable to us and it's great to gain insight into how our clients find the system day to day. Also great to hear your positive comments around automation, time saving and function. We'd be really interested to hear more around your thoughts/feedback around the accounting system and where we might focus improvements first. We'd encourage you to visit our RoboVet Product Suggestions section in our new RoboVet user portal on our website where you can make suggestions and review suggestions for new features and development from others. Many thanks again.

  • Source de l'avis 
  • Publié le 10/12/2019
Rachel I.
Practice Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Ease of use"

Commentaires: Overall we find it very easy to use and it was easy to set up with assistance and adding to it, new services or drugs from the built in libraries is really easy. There are still features on it that we don't yet use as the system continually develops. Rapport as an additional add on it great for all reminders and to run campaigns.

Avantages: The easy to use diary system and with Rapport the online booking facility. Its also great and easy to set up our practice pet health plans within schemes. Its easy to navigate through making it easy to use for the day to day use for booking and charging clients and the ability to release the client so that can pay allowing more time to write up clinical notes. That clients remain in the work with area until cleared which makes it easy to refer back to clients that you have already accessed and may need to go back to.

Inconvénients: The accounts page is probably the hardest page to deal with, allocating and de- allocating payments, removing credit notes which has caused some issues if they are not removed correctly. Understanding part payments, removing payments.
It lost some of the good features that Premvet had. There isn't a report that gives you the ATV and the reports in the business barometer you can't print out or even copy and paste.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 05/12/2019

Sincere thanks for taking the time to leave your review Rachel, we really appreciate your honest and detailed feedback. We are delighted to hear where your team have benefited and the features that contribute to a smoother day to day for your practice. I have passed your feedback regarding the accounting system on to our product team, who are working on improvement plans for 2020. If our team could assist in any way to help you utilise newer features, please don't hesitate to get in touch.

Kind regards,
The Covetrus Team

  • Source de l'avis 
  • Publié le 03/12/2019
Tom H.
Vet
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 17/02/2017

"It's alright, but could do with a bit more functionality/support"

Commentaires: We've used the system for 5 years and found it practical and much better with dealing with our stocking levels than previous systems, however there doesn't seem to be a mad rush to make it easily compatible with other systems (for instance Petlog's Microchip database - surely we could click on a button to 'upload to petlog' all the details already recorded, rather than requiring vets/receptionists to duplicate all the information already on our systems).
Just things like that - the people involved are generally great, but we'd sometimes query why we have a printer server doing nothing when a first time setup would have resolved minor issues.

Avantages: It works, generally

Inconvénients: A bit clunky, fails once in a while, security settings controlled by another party make it difficut to get problems resolved in-house.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Tom.

I'll pass your comments to the relevant areas for action. They may be in touch with you for more detail if required.

Re your comment on Petlog integration, this is offered as part of our integration with Vet Envoy which was released in Feature Pack 24. If you would like to be upgraded please contact our support team.

  • Source de l'avis 
  • Publié le 17/02/2017
Martin S.
Director - Veterinary Surgeon
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 23/02/2017

"Robovet - An Essential Move"

Commentaires: We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity.
A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility.
We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on.

Avantages: Flexibility.
User Interface

Inconvénients: Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about.
Some clients not keen on format of invoices

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit.

I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that.

  • Source de l'avis 
  • Publié le 23/02/2017
Ron J.
Practice Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Must do better"

Commentaires: Awkward, difficult, everything takes too much effort to do. When printing bills, our last system (VetSys) produced an INVOICE, STATEMENT and BATCH REPORT for every farmer. Robocop has the Batch Number mixed in with the INVOICE, a stupid idea. Farmers want the Batch report separate to keep in their medicine books for inspection. They don't want to trawl through invoices for it and despite saying his to Vetsolutions for the last 6 years, nothing has changed. Forget the fancy corporate stuff and get it working properly.

Avantages: It works most of the time. It's probably as good as anything else on the market, which isn't saying much.

Inconvénients: Having spent over £13,000 on a new file server, it is SLOWER. Reports are cumbersome and have to be formatted EVERY TIME. Stock reports include zero quantity items which have to be removed manually (painful). Additional information on an invoice has to be created as a JPEG then uploaded repeatedly until you guess the right size (MADNESS). The old file server printed consent forms DUPLEX, the new one takes twice as long and print two single sheets. Vetsolutions spend too much time on fancy crap like logging in with a Microsoft account instead of fixing the basic faults.

  • Source de l'avis 
  • Publié le 03/12/2019
Tina B.
Practice Manager
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Robovet Software"

Commentaires: Benefits have been to ensure that clients are being charged accurately and clients are being contacted regularly in an automated fashion that requires no input from staff. This has increased bonding with clients.

Avantages: Product list and set up allows for automatic discounting, POS ensure everything is charged, on line appointments reduces phone calls and allows reception more time with clients, lab results connect automatically to client records as do xrays. Rapport automates reminders and is capable of professional marketing.

Inconvénients: Durabooks issued to large animal vets have had nothing but issues which has taken hours and hours of time - glad they are being replaced by an app.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 05/12/2019

Our sincere thanks to you Tina for taking the time to provide us your honest feedback, which is hugely valuable to us, our team and plans for next year. We are delighted to hear your practice has recognised benefits from our automated solutions and features - which have led to freeing up time for your team, more time with clients and client bonding. We also appreciate your feedback regarding issues experienced, if you would like an update on development in this area please don't hesitate to reach out to us. I have passed on your feedback to our development team in the meantime. Many thanks again.

Kind regards,
The Covetrus Team

  • Source de l'avis 
  • Publié le 03/12/2019
Annalisa B.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 10/02/2021

"I would not recommend"

Commentaires: I am moving away from them. Too expensive for the quality. I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price. It is fairly easy to use but it is overall an old system. It is very obvious Covetrus is trying to get as much money out of it before letting it go.

Avantages: The PMS itself is easy to use, or at least, after 15 years we find it easy. There are very few new features. The updates that really count are very rare. They only really do updates to fix bugs and minor problems. There is never anything excitingly new. They did say the system is build on an old platform and can't be updated any further and it shows. It is intuitive but I find other companies PMS are more flexible. There isn't a kennel system. The account part is very rigid and difficult. Finding missing payments or wrong entry take ages and experience. It does integrate with Idexx and NVS well, not so much with Dragonfly. It does not integrate with any accountancy systems, card machines or telephone systems.

Inconvénients: I have used Robovet for 15 years. I have seen it growing from the original [SENSITIVE CONTENT HIDDEN] to the two following corporates. The major difference has been the customer service decline. They do answer to the phone immediately or near enough but the quality of the answer is sometimes questionable. An example is taking 3 days to install a new computer in reception because nobody could it and paperwork to sign. They charge for absolutely anything and everything. Nothing is included in the monthly maintenance contract. Account for that in the future. No other company does that. I have shopped around now 5 other companies and they have come up the most expensive and the one offering the least amount of features. The system lags behind in many ways, unless you wish to dish out thousand of pounds extra per month. The system has improved over the years but not as much as it should have. Some features are so difficult none of my staff can use them, such as the repeat prescriptions. Absolutely impossible to use it and even customer service often can't explain it to you. Reporting system is vast that once again becomes confusing and again customer service can't help you. You can't use Rapport yourself, you have to ask them every time. Over the pandemic only 1 person in the whole of UK was assigned to it and every posting was taking 7 to 10 days to go live. Appalling. The [SENSITIVE CONTENT HIDDEN] wasn't interested in the complaint either.

  • Source de l'avis 
  • Publié le 10/02/2021
Debra S.
Head nurse
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 09/12/2019

"Robovet user"

Commentaires: Easy to use everyday. A lot of functions not utilised with us as not explained

Avantages: Easy to use and adjust to practice needs. Support staff very helpful

Inconvénients: Accounts,invoicing and billing difficult

Réponse de l'éditeur

envoyé par Covetrus Software Services le 11/12/2019

Sincere thanks for your feedback Debra we are delighted to hear your positive comments around ease of use and our support team. We have specialist training consultants, material and helpful content within our RoboVet user portal on our website which could help your team make full use of the features available. If you'd like to discuss training options for your team please don't hesitate to get in touch with us and we encourage you to sign up to our RoboVet user portal and to our newsletter to make sure you always receive the latest updates on features and releases from us. Many thanks again.

  • Source de l'avis 
  • Publié le 09/12/2019
Utilisateur vérifié
Technician
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 23/07/2019

"Good Basic Software"

Commentaires: I have had an amazing experience with RoboVet at this point. It does everything that my small clinic needs. I couldn't ask for any better.

Avantages: The whole idea around this RoboVet is amazing. This software is quite easy to train, learn and use. It doesn't take very long to teach new users how to navigate it. I love that it has appointment options, this makes scheduling much easier. Customer support is fantastic, anytime I have run into an issue they have been quick to solve it.

Inconvénients: I have not really had any issues with the software as of yet. So far everything has been great.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 31/07/2019

A sincere thank you for your wonderful review from our whole team. We really appreciate the time taken to provide us with your feedback, it is invaluable to us. We are delighted to hear that you are pleased with RoboVet and that our training and support team have been on hand to guide and support you through the process. We will share your feedback with our team and as always, please don't hesitate to get in touch with us if we can assist your practice in any way.

  • Source de l'avis 
  • Publié le 23/07/2019
Ben G.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 09/12/2019

"A really neat system"

Avantages: Looks lovely and intuitive. Appearance is much better than alternatives.

Inconvénients: Not as flexible or as tweakable for individual practices as others.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 11/12/2019

Thank you for taking the time to leave your feedback Ben we really appreciate your review. We are very pleased to hear you have found RoboVet intuitive and I have passed your feedback around flexibility to our product development team. We'd also encourage you to visit our product suggestions section within our RoboVet user portal if you'd like to suggest specific areas you'd like to see greater flexibility. Many thanks again, don't hesitate to get in touch with us should you have any questions.

  • Source de l'avis 
  • Publié le 09/12/2019
Rebekka F.
Director
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 25/07/2017

"functionality seems slow to be developed. Internally built items seem good but bolt ons often don't"

Avantages: The support team are very good, really appreciate that problems are often fixed while your on the phone. It would be nice if practices were asked what they wanted developed.

Inconvénients: The inability/ reluctance to work with 3rd party companies. Incompatibility with iPads and other mobile devises that would make reception flow better.
No tappi interface
Difficult merging clients
On line booking is not as good as it should be

Réponse de l'éditeur

envoyé par Covetrus Software Services le 11/12/2019

Many thanks for taking the time to leave your feedback Rebekka, your review is hugely valuable to us. We are delighted to hear that you find our RoboVet Support team helpful. We do currently, actively seek feedback from our customers on what they would like to see developed and would really like to hear from you on what your practice would like our team to introduce. We encourage you to visit our RoboVet Product Suggestions section within our new RoboVet user portal where you can make suggestions for our team and review/support suggestions for others. We have also recently introduced a new mobile app which syncs seamlessly to your RoboVet system and can be used on any device. I'll ask our team to reach out to you with more information should this be of interest to your practice. Many thanks again. If you have any questions at all please don't hesitate to reach out to us.

  • Source de l'avis 
  • Publié le 25/07/2017
Stephen P.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Robovet"

Commentaires: Overall quite good, as I realise no system is perfect. There are still a few issues that need resolving.

Avantages: Widely used throughout the industry and recommended by other practices

Inconvénients: Can be difficult to navigate, training was very minimal.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 05/12/2019

Thank you for taking the time to leave your feedback Stephen, we really appreciate your honest review. We'd like to reach out to you to discuss our new RoboVet Portal and training material you might find useful. Our team also offer one to one training so if you were interested in our online training packages or how-to materials we can set you up with an intro to our training team.

Kind regards,
The Covetrus Team

  • Source de l'avis 
  • Publié le 03/12/2019
Luisa G.
Director
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 24/02/2017

"Great help clinical wise but not so much administratively"

Commentaires: Compared to working the old manual way it is amazing and very helpful. However, for being such a robust program I find it lacking of important administrative modules. It is a program that leads you to think you would be able to fully manage a practice when in reality you need to run a complete and separate administration program to achieve that.
The system helps you get an idea of a growth, only based in incomes and client/animal registration but you cant see a full panorama of the expenses, fix assets etc.

Avantages: I like the clinical aspect of it, history management, reminders, stock management, appointments management, etc.

Inconvénients: Very weak, almost zero administrative tools to relate the "practice growth" with real life expenditure, taxes, fix assets, etc.
Technically it is impossible to speak of Business Growth without having the full scope.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Luisa, it's really useful. I have asked our Product Development team to make contact with you to discuss areas for improvement.

  • Source de l'avis 
  • Publié le 24/02/2017
Alistair M.
Principal
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/01/2017

"Good all round package for small animal practice"

Commentaires: We' had six years of excellent support from the Robovet Technicians and have never been without a system, save for planned upgrades. Would like more flexibility in the Crystal Reports and printing options, for example, the ability to print A5 receipts. Otherwise, Robovet has met or surpassed our requirements in this one center small animal practice.

Avantages: Reliability and software support. Local office just two miles down the road from the practice.

Inconvénients: Limited flexibility in Crystal reports and printing options limited also e.g. no facility to print A5.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks Alistair :-)

I have passed your feedback on to the Dev team.

If you need anything else please don't hesitate to get in touch.

  • Source de l'avis 
  • Publié le 10/01/2017
Kathryn G.
director
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/12/2019

"robovet review"

Commentaires: good day to day software

Avantages: The software is easy to use on a day to day basis.

Inconvénients: It can be difficult to access specific analytics.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 09/01/2020

Many thanks for taking the time to leave us your review, your feedback is so important to help us identify areas for development. We'd be interested to talk to you about accessing the specific analytics you need and offer help or training which may assist with reporting and analysis for your practice. Do get in touch with our team if you'd like us to help you with any questions or check out our training options here - https://softwareservices.covetrus.com/emea/training-option/

Many thanks again

  • Source de l'avis 
  • Publié le 12/12/2019
Debbie C.
Practice Manager
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 23/02/2017

"good easy system to use"

Commentaires: Robovet is a good easy system to you, has a few faults and gremlins.
Accounts is worth having extra training on, as if its done wrong can be a night mare to sort out.

Avantages: simple to use, good lay out of diary.

Inconvénients: Not being able to enter a vet for a time period.
So when we have locum vets in they have to go on diary indefinitely.
Would be better if you could enter them for a week or two!

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks Debbie - this feedback is incredibly useful.

I have passed the functionality requests on to the development team - they'll be in touch if they need more information from you.

  • Source de l'avis 
  • Publié le 23/02/2017
Tracey K.
Practice Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 16/02/2017

"Robovet review"

Commentaires: I have always been happy with Robovet and have recommended it to many other veterinary practices. Over the past 2 years there have been occasions when it has been difficult to access technical support but this seems to be improving. The functionality has improved and is continually being upgraded so i am happy that it will grow as our business changes.

Avantages: It is constantly being improved and is easy to use

Inconvénients: The client accounts can sometimes be difficult for the average user to work out

Réponse de l'éditeur

envoyé par Vetsolutions le 16/02/2017

Thanks for your review Tracey. I'm pleased you've noticed the improvements we've been making in our Technical Support team.

Don't hesitate to get in touch if you need anything.

Sara Morris

  • Source de l'avis 
  • Publié le 16/02/2017
Alison F.
Practice Manager
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/02/2017

"Robovet and Vet Solutions are Great!"

Commentaires: We have been using Robovet for over 10 years, and still love it! We have always found the layout very easy to use, even for non-techies like us! The ease of use is particularly noticeable when we have a locum vet, for example, as they always find it easy to pick up. Vet Solutions strive to constantly update and improve the system, adding more and more user-friendly functions as time goes by. I plan to stick with Robovet for my practice for many years to come - it does everything we need and more!

Avantages: Easy to use, with lots of functions which can be used or not used as necessary.

Inconvénients: nothing really

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks Alison - I am delighted to hear you are so pleased with RoboVet,

  • Source de l'avis 
  • Publié le 27/02/2017
Andrew A.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 16/02/2017

"Robovet review"

Commentaires: The software is good but does have its limitations. The support is not good, some of the telephone support staff do not know what they are doing. If something goes wrong resolution of the problem can be frustrating and time consuming. We pay a lot of money every month for hardware cover but when something breaks there is always a reason why it is not covered. We are looking to change to a cloud based system.

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Andrew.

I'm disappointed to hear that you've been let down by our technical support team.

I have passed your feedback on to our Head of Operations. He will be in touch with you shortly to discuss your concerns.

  • Source de l'avis 
  • Publié le 16/02/2017
Liam F.
Veterinarian
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Software for a Luddite"

Commentaires: Excellent the technical back up is next to none

Avantages: Simple and easy to use even for me, quick to learn and very practical for all using the system

Inconvénients: Not being able to use the system to its full capacity

Réponse de l'éditeur

envoyé par Covetrus Software Services le 05/12/2019

Sincere thanks for your review Liam, your feedback is vital to us. We'll be sure to pass on your positive comments to our team who will be delighted! I have asked our team to reach out to you to further discuss how we can help you use the system to its full capacity.

Kind regards,
The Covetrus Team

  • Source de l'avis 
  • Publié le 03/12/2019
Paul W.
Vet
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 16/02/2017

"Robovet review"

Commentaires: I have been a robovet customer / user for 18 years, I have generally been pleased with the product but in recent months new developments have been added at extra cost which previously would have been included in our monthly fee. These new developments promise a lot but are also not bullet proof and have various issues and so are relatively poor value

Avantages: Stable

Inconvénients: Poor value for money

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Paul.

I'd be interested in finding out more about your comment on the new product developments and the issues you have experienced with them to see what I can help with. I'll be in touch to discuss.

  • Source de l'avis 
  • Publié le 16/02/2017
Adela T.
Practice manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Easy to use"

Avantages: Easy to navigate and use lots of features and good function

Inconvénients: Does freeze and crash a lot but not sure if that our issues

Réponse de l'éditeur

envoyé par Covetrus Software Services le 05/12/2019

Many thanks for your review Adela, your feedback is so important to our team. It's great to hear that you have found RoboVet easy to use and navigate and our team are working to develop even more new features and functions in 2020. If we can be of any help. please don't hesitate to get in touch with us.

Kind regards,
The Covetrus Team

  • Source de l'avis 
  • Publié le 03/12/2019
Wayne G.
Practice Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/03/2017

"Pretty Good and getting better"

Commentaires: A great program for ease of use, some features are missing but they are catching up fast. The support team is great and the program basics can probably be taught to a computer literate staff member in about half an hour (we know because we've done it!).
Business Barometer and the ability to bolt on Rapport or Sparkline are great additions to a sound performer in the PMS market.

Avantages: Ease of use

Inconvénients: Features, particularly in regard to data mining and e-communications

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Wayne - it's really useful.

  • Source de l'avis 
  • Publié le 07/03/2017
Tom H.
Veterinary Surgeon
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 14/02/2018

"Not an intuitive system but has many usable features once you get your head wrapped around them"

Avantages: Report Generation - simple and multi optional. It hasnt the potential to highlight specific products, services and staff selling them.

Inconvénients: Auto correct on clinical history - set up to be helpful but can really hinder. There are a few glitches that can sometimes leave the system unable to move forward without shutting down our entire network

  • Source de l'avis 
  • Publié le 14/02/2018
Stuart M.
Company director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 16/02/2017

"Average system"

Commentaires: Very expensive. Any time your want help or anything from vetsolutions you have to pay a massive amount. Then they will smell in some other charges. Then add more.
Really now heir work the overall service.

Avantages: Fairly simple to pick up the basics

Inconvénients: Terribly expensive.
Clunky system

Réponse de l'éditeur

envoyé par Covetrus Software Services le 10/01/2020

Thanks for your feedback Stuart.

I have asked our Head of Operations to get in touch with you to discuss your concerns.

  • Source de l'avis 
  • Publié le 16/02/2017