Avis clients sur Greetly

Easy to use, but very customizable

Commentaires : Greetly was easy to install and configure. I was please to see how many APIs it connects to, and that's one of the ways we have extended it: Zapier, IFTTT can add on all kinds of functions. The esignature for NDAs was one thing I hadn't thought of, but liked.

Avantages :

Greetly has been really easy to use, but also allows us to customize every aspect how we want. Using Greetly as a visitor management system has given us a secure, private and cloud based check-in app and esignature solution. I like the licensing terms and pricing much better than the alternatives that I looked at, too.

Inconvénients :

I didn't like the old interface as much, but they improved it nicely: They must have brought in some UI experts or something.

Quick and easy way to increase efficiency at a busy reception station

Commentaires : We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues.
As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies.
After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.

Avantages :

- Quick to set up and install - Easy End User interface - Flexible and easy to make changes - Staff access to maintain contact information and status - Low cost entry for large payoff

Inconvénients :

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful: - Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch - Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log - Role for staff that allows them to view and manage user log without access to other set-up options - Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

Great product for a small business

Commentaires : Not disappointed at all by the product and it has helped us to move away from two part time receptionists which was no longer viable for our small business. It was psychologically difficult for the rest of the team to lose receptionists but the greetly product helped provide the system based safety net we needed to make this move.

Avantages :

Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs.

Inconvénients :

Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example.

Overall it is a great app

Commentaires : Great product, keep working like this.

Avantages :

This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.

Greetly is really useful to make the communication easier and has great customer support.

Avantages :

I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.

Inconvénients :

I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.

HUGE Timesaver; We should have used this years ago!

Commentaires : We're saving money by streamlining visitors to our brick-and-mortar without needing to pay a person to do what this app so easily does on its own. Greetly is worth EVERY penny.

Avantages :

Our favorite things about Greetly is that, quite simply, it saves us money. Furthermore, it produces less-friction for our clients/visitors and gives them a professional, easy reception. We absolutely love Greetly!

Inconvénients :

We always have some people who don't know how to use it (or, perhaps more likely, don't want to use it). There are some people who come in that seem to absolutely NEED human-contact. In that regard, Greetly doesn't completely replace the role that a traditional receptionist fills.

Greetly made our lives easier

Avantages :

very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it

Inconvénients :

I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future.

The best visitor management system

Commentaires : We tried several digital visitor management systems before finally coming across Greetly here on Capterra. As soon as we launched the trial we realized this was the right product for us. Greetly allowed us to customize the app so it looked like we had designed it for ourselves.

Avantages :

Lots of customization options. Fast. Maintains our visitor list online.

Inconvénients :

Ummmm, can't think of any.

I could improve my relations with my clients

Avantages :

As a doctor my time is critical, thanks to greetly I have control over my time. My patiens never been happier. I don't miss any appointments and my clients can schedule their sessions whenever they want.

Greetly has Made my Days Easier!!

Commentaires : I take comfort in knowing that if I step away from my desk, visitors have a resource to use until I return.

Avantages :

I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I also manage 3 locations and I have the ability to remotely update each location with the click of a save button.

Inconvénients :

No complaints here - Greetly have been great about tailoring the software to meet my needs.

Simple Check In Solution plus more

Commentaires : Over all it works great for both purposes, visitor management and tracking our snack bar charges.

Avantages :

Greetly is easy to program and use. We use it for both checking people into our shared workspace but also for tracking snack charges in our community kitchen.

Inconvénients :

It would be great if it could automatically recognize someone and automatically populate their information versus them having to put it in every time they come. We have visitors who come weekly and each time they have to manually put in their info. even though it has a 'return visitor" button, it doesn't save them any time, they still need to manually add their name, phone #, email and other fields that we stipulate.

Very valuable product that takes the place of a full time receptionist at our office

Commentaires : Great experience. Very easy to set up and start using immediately. Very intuitive. We use it at the front of our office for visitors to check in and alert the employee they are looking for. It calls the employees desk and sends them a text to alert them of the visitor so they can come greet them and open the door.

Avantages :

It does exactly what we need it to do. Alerts the proper person when a visitor or delivery arrives. Costs considerably less than a full time receptionist.

Inconvénients :

I wish that the number that it calls / texts from to alert employees of a visitor would show up as Greetly or Virtual Receptionist on caller ID. It calls from a Colorado number that can easily be mistaken for spam and not answered. That has been the only complaint from employees at my office.

Great tool for startups

Avantages :

I like the price and the easy-to-use interface.

Inconvénients :

I'm ready for some features that integrate Slack more fluidly.

Improve the delivery speed

Commentaires : Greetly is making it easier for us to keep the records for our clients and the employees on a daily basis aiding in the proper registration. We are running a start up Ad Agency and the clientele is overwhelmingly increasing which requires the good system management tools like Greetly

Greetly made our lives easier

Commentaires : We have subscribed to Greetly for our four offices suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience.
Thanks.

Avantages :

Overall, it is pretty dummy-proof...and that is saying a lot about our other offices where I am not based ;)

Inconvénients :

It is a little annoying that they are solely on iPad...Android soon?

Bye bye dumb doorbell

Commentaires : We have a small office of 10 people. We also sublease to a 3 person firm. In the past visitors would ring a doorbell. Cheap, but it distracted everyone, and everyone ignored the visitor. Greetly is a much smarter solution. After installing this simple and elegant app we retired the doorbell for good.

Good System!

Commentaires : Easy to use. Sends an email instantly to the owner of the parcel which means that if receptionist is busy or distracted, you can send an email to the person quickly without having to sit at the desk and email them. The owner of the parcel can also see the barcode and other info on the package from the photo which is sent within the notification email that they receive through the Greetly system.

Avantages :

The fact that you can track what packages have been collected and by who. This way no packages go astray from the point of reception to the post room where they are collected.

Inconvénients :

Took a little time to get to grips on how to set it up, but the people at Greetly kindly scheduled an online meeting to answer any questions we had.

Managing the massive signings of our clients

Commentaires : Our company manages the co-working space here in London and Greetly is helping to notify us with the proper clients' signing in and the ones who are currently using the premises. This is helping in managing the high volumes of clients using the space at a time.

Awesome APP :)

Commentaires : Greetly is really user friendly application. Easy to operate and troubleshoot. Support is also awesome. Overall complete satisfied with this app. Awesome!! \( .)/

Very Useful Product

Commentaires : I'm a Clinical Psychologist who stumbled onto Greetly about a year ago and think it's fantastic. It enables me to focus on my clients while those in my waiting room are comforted to know that I will be with them shortly. The best part is that the cost for these services are next to nil compared to what hiring a receptionist would cost me.

Avantages :

The software is easy to use and the benefits far outweigh the cost.

Inconvénients :

I have nothing bad to say about Greetly.

Making Record keeping easier

Commentaires : This App is helping us to keep the big number of Employees under control with the signing in and managing their information. We deal in food industry specifically Running the Restaurants' business

Greetly Review-Transwestern Denver

Commentaires : Greetly has been a great for Transwestern. We have seen a major increase in productivity with Greetly handling visitor reception and visitors find it to be a professional experience.

Relatively cheaper but extremely helpful

Commentaires : Greetly is Incorporated into the daily management system of our suites and this has improved the professionalism in services delivery while getting all this a very low cost compared to the past obligations we had to the staff members.

Avantages :

The services are professional and prompt

This is most valuable piece of software I have found

Commentaires : I have implemented this with my receptionist and we have solved a huge issue we were having with data access and time

Avantages :

Starting a new business is not always as easy as you may think, I have been struggling with my receptionist for years, I have changed employees several times because everyone works differently, Once of the recommended Greetly as she worked with the in the previous company she was working, I think is the best decision I have made in the past year zero problems with the reception now.

Inconvénients :

When I started using it I seems a little bit complicated for a woman who is not used to work with technology and apps, but once you overcome this time everything starts to work fine.

Important for the daily operations

Commentaires : This user friendly App has brought a whole new feeling and customer realted service in our real estate firm, managing high volumes of visitors on a daily basis.