15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur DontGo

La technologie brevetée de DontGo réinvente le chat en utilisant l'IA pour résoudre la façon dont les entreprises convertissent leurs visiteurs web en clients.

En savoir plus sur DontGo

Avantages :

Non disponible

Inconvénients :

Non disponible

DontGo - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

9,3/10

DontGo a reçu une note globale de 4,4 étoiles sur 5 d'après 10 avis d'utilisateurs publiés sur Capterra.

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Robert
Robert
Project Coordinator (Canada)
Utilisateur LinkedIn vérifié
Construction, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DontGo Chat is the way to go!

5,0 il y a 5 ans

Commentaires : Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo!

Avantages :

Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7.

Inconvénients :

It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer.

Brian
CEO (É.-U.)
Construction, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

$2M in additional revenue each year

5,0 il y a 8 ans

Commentaires : We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Avantages :

Speed - Customer Experience - Accuracy - 24x7x365

Inconvénients :

None

Réponse de l'équipe de DontGo

il y a 8 ans

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC

Portia
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Please Don't Go

3,0 il y a 8 ans

Commentaires : We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

David
CEO (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Game Changer!

5,0 il y a 8 ans

Commentaires : Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Avantages :

The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Inconvénients :

None

Réponse de l'équipe de DontGo

il y a 8 ans

David, thank you for your review and your advice to buyers. We couldn't agree more!

Johnny
Marketing Manager (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DontGo K&H review

4,0 il y a 8 ans

Commentaires : I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Avantages :

That it does give potential clients the opportunity to stay on the site and communicate with the company.

Inconvénients :

I believe that the reporting should be more frequent

Réponse de l'équipe de DontGo

il y a 8 ans

Johnny, thank you for your review. We appreciate your feedback!

Andrew
Director of Marketing (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Capture leads that would've otherwise left your website

5,0 il y a 8 ans

Commentaires : Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it.

Avantages :

This software provides real ROI for the visitors that are already leaving your site.

Inconvénients :

To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up.

Réponse de l'équipe de DontGo

il y a 8 ans

Andrew, thank you for your wonderful feedback! - KC

Alayna
Social Media Coordinator/Marketing Director (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Please Dont Go with anyone else!

5,0 il y a 8 ans

Commentaires : Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue.

Avantages :

Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front.

Réponse de l'équipe de DontGo

il y a 8 ans

Alayna, thank you for sharing your experience with DontGo! :)

Jordan
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great customer support

5,0 il y a 8 ans

Commentaires : The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed.

Avantages :

ease of use

Inconvénients :

pops up too often

Réponse de l'équipe de DontGo

il y a 8 ans

Jordan, thank you for sharing your experience!

Dave
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Very easy transition

4,0 il y a 8 ans

Commentaires : Very easy install on my website. Awesome customer service. My rep Amanda is very attentive and makes sure all of my needs are being met.

Réponse de l'équipe de DontGo

il y a 8 ans

Dave, thank you for sharing your experience!

Samantha
Senior Digital Marketing Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Less Intrusive - Not Many Leads

3,0 il y a 8 ans

Commentaires : A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead.

Avantages :

That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears.

Inconvénients :

Doesn't integrate with CRM platform and is a bot that is clearly a bot.

Réponse de l'équipe de DontGo

il y a 8 ans

Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best!