Avis clients sur Talkable
Publié le 14/12/2017
Great product, great team.
Commentaires: For a brand that cannot/does not want to be very promotional, I think the tool worked well. However, it would shine for a retailer that has a deep product assortment and a wide range of price points.
Avantages: From start to finish, the process was very simple to implement. It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use. The emails and onsite widgets are pretty customizable, and a non-developer should be able to do most of the updates. The implementation and ongoing support team at Talkable are HIGHLY responsive and proactive. They work with you to tailor a program that is right for your business. I would totally recommend this software to anyone.
Publié le 19/07/2016
Best Referral Marketing Software On The Market - HANDS DOWN!!
Commentaires: Working with Talkable has been the overall best experience for us. Their team is extremely knowledgable in their product as well as super fast to response to any email I send their way.
Avantages: Great ROI, which is the most important factor, their product is optimized for mobile, which is about 80% of our traffic, and their staff is so personable and easy to work with.
Inconvénients: I wish we can find even MORE ways to bring in referral customers on our site, but sometimes you don't want to have it blasted everywhere on the home page! haha
Publié le 12/05/2019
Referral marketing platform for resharing discounts to my customers friends and family.
Commentaires: The power of referral is definitely strong.
Avantages: Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.
Inconvénients: The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.
Publié le 25/10/2017
Really enjoy working with Talkable--they're super helpful and eager to help the program grow.
Avantages: Support from their team, whether it be setting up new campaigns, helping with development or coming to the table with new ideas. Easy integration with Shopify and our other processes.
Inconvénients: Back end reporting and management is a little bit difficult to understand, but their team is always there to help!
Publié le 28/06/2019
Good Service and Excellent Client Support
Commentaires: Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.
Avantages: I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals
Inconvénients: I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.
Publié le 28/06/2019
good product, even better customer service
Commentaires: Our account manager and Ira are amazing people to work with. Accommodating to all our needs, quick to respond and just a quick to act and react, coming up with great testing ideas as well as bringing our internal ideas to life. Reporting is done regularly, no question left unanswered.
Avantages: a non intrusive and interactive software that helped lift up the overall revenue of the business.
Inconvénients: no complaints. if there are any concerns from our side, they make sure to take care of it.
Publié le 25/06/2019
Referral program that generates income
Commentaires: Perfect service and advanced platform that brings results
While developing a marketing strategy, we’ve decided that could do everything at all times. As it turns out, creating an in-house referral program without a proper tool reminds a fairy tale about
Jack of all trades. Therefore we found Talkable. It saves time, and time is money, so it saves our money too. What is awesome about them is complete program support through calls. Whatever a question we asked, they responded. After tests and researches, we built a referral program which drives sales.
Inconvénients: Some reports are confusing, but training and Customer Success manager helped with metrics.
Publié le 26/10/2017
Wonderful & Dedicated
Avantages: Great customer support. They are very responsive and eager to offer new ideas. The dashboard is easy to use and understand.
Publié le 19/06/2019
Smart and Effective
Commentaires: Customer acquisition through referrals that costs less than other channels and a good addition to our marketing mix
Accuracy and reliability, plus fraud detection. Hardly ever a tricky customer could bypass the rules of the system. Firstly, the referral program is under control — it shows when and who made a referral;.
Secondly, campaign managers optimize everything very accurate and up to the company needs.
Inconvénients: The only thing I dislike is the price is high, but it worth it.
Publié le 28/06/2019
Easy to Use
Commentaires: So far we like talkable. Account manager is excited and responds quickly to needs. Implementation was a little bit harder to get set up but now it is running smoothly.
Avantages: Reporting dashboard is super easy to understand and has every bit of data you could want. Also customer service center is really easy and the team loves it.
Inconvénients: A little confusing for me on the client side to go into campaigns and make changes. Maybe I am just not familiar enough but seems like a lot of places to mess up an edit.
Publié le 19/07/2016
Commentaires: Talkable has been a great part of our growth. Nothing speaks better than a friend's recommendation. Great product, great team, highly recommended.
Publié le 28/06/2019
Great business. Great customer service. Great tool for groth.
Avantages: The simplicity from the first conversation to the implementation phase was fantastic. There was never a moment where I was concerned. After it was all set up the software itself is pretty straight forward and we look forward to seeing the results.
Inconvénients: Overall the software ticked all the boxes. At this current time, there is nothing more that could be added.
Publié le 29/01/2019
Great software for referral marketing, good customer service
Commentaires: User acquisition source, new sales
Avantages: Reliable platform for launching referral program the way you need, with fraud detection. Emails, pop-ups are customizable, reports are easy to read. Referral became a new scalable customer acquisition source for us.
Inconvénients: Not all campaign types work for us, wish we hadn't spent so much time testing them out.
Publié le 31/10/2017
Talkable is a solid choice for your referral program, whether you need a simple or complex solution.
Avantages: Super easy A/B testing functionality for everything! Tons of data and every report type you could ever want. An easy to use interface, all the data you need is right at your fingertips.
Inconvénients: Campaigns can take some time to set up and QA. Not always the most flexible when you want to adjust things after they have gone live.
Publié le 21/07/2016
Great Software and Support
Commentaires: Talkable is a fantastic product that has helped us drive substantial revenue. The best part about Talkable is the people, they are willing to go above and beyond to help you drive sales. I really enjoy working with members of their team as they are all enthusiastic about the product and helping your business along.
Avantages: Great fraud detection, simple reporting tools that make it very easy for us to extract data from talkable. Keeps great track of all associated metrics and is very user friendly.
Inconvénients: The code base is kind of dense, making a bit hard for a non-technical user to implement. Requires a bit of help for most people to get.
Publié le 24/10/2017
Great product and solution!
Commentaires: NTF purchases and retention from advocates.
Avantages: The ease of use; so simple to implement changes or tests. Very functional and easy to personalize.
Inconvénients: Not a Talkable issue, but hard to find an optimal spot for the widget on mobile, without blocking site content.
Publié le 24/01/2019
Worth the money. Best referral software and service
Commentaires: Reliable referral software provider that helps to get new paying customers
Avantages: Talkable are the best in support, fraud detection and reporting. They are not the cheapest, but definitely a great investment. I had problems with fraud detection with other providers, with Talkable I have a peace of mind - no self-referring clients. Testing and reporting are easy and comprehesible. Great client service, they make fast changes and optimize campaigns as we go.
Inconvénients: Nothing - they are the best. Would be great to have an option to choose between ready-made programs, if this is possible.
Publié le 02/04/2019
Nice tool and nice customer services
Avantages: I like the fact that we can run multiple campaigns at the same times. Their customer services are amazing.
Inconvénients: As a suggestion, a drag and drop interface may make the job a little easier. But really nice tool overall.
Publié le 23/05/2019
Commentaires: We hope to see many sign-ups in the coming months! We'll see...
Avantages: Ease of use. Fairly straightforward to setup, especially since we have a team to help us facilitate!
Inconvénients: We had designers dedicated to help create our assets and they're AWFUL. We will most likely have to redo them.
Réponse de l'éditeur
envoyé par Talkable le 29/05/2019
Hi Jennifer, We're sorry to hear about your experience with our campaign screens and want to ensure you're happy with the program moving forward. If you reach out to your Customer Success Manager we'd love to talk through your feedback and ensure you're set up for success with the program moving forward.
Publié le 01/07/2019
Great product for referral marketing
Avantages: Great security and fraud prevention options.
Inconvénients: Setting up campaign creatives can be a bit tricky.
Publié le 28/02/2019
It's like having an expert referral marketing team in-house
Commentaires: New subscription users, higher LTV
Avantages: Working with Talkable has been great, both in terms of subscription increase and the ease of mind this platform provides. Campaign managers optimize campaigns and provide tests to find the most effective placements/layouts. We are very pleased to see how our existing subscribers bring in new qualified users. Trustworthy partner for growth!
Inconvénients: Haven't experienced anything bad up to the moment
Publié le 28/06/2019
Amazing Service !
Avantages: GREAT CUSTOMER SERVICE ! GOT GREAT RESULTS !
Inconvénients: HIGH TURNOVER IN ACCOUNT REPS , BUT ALL WERE GREAT !
Publié le 09/01/2019
Talkable helps increase subscriptions
Avantages: Talkable can help you with referrals and can run through any mobile device or application -- you can drive up your subscriptions by giving out offers and rewards for completed application installations.
Inconvénients: We really didn't need this for our business -- we did a trial run and found that just using MailChimp was a better option for upping our subscribers.
Publié le 28/06/2019
Haven't been a user long, but here's my experience so far.
Commentaires: Mostly a positive experience thus far. I am hoping that once we are able to correct the issues in the backend we will start experiencing a great return. Customer support has been great I have to add.
Avantages: The ease of offering rewards to our customers.
Inconvénients: Set up. We are over a month into our use of talkable and are still experiencing issues in the backend. It is difficult to understand our ROI on this investment because of the backend issues.
Publié le 02/07/2019
Incredible Company To Partner With
Commentaires: The customer success team we work with is proactive with recommendations, optimizations, and testing. They've made using the software incredibly easy to use and the overall experience with Talkable amazing.
Avantages: It's easy to use and they make A/B testing a breeze!
Inconvénients: The reporting could be a little more robust, but we've had very few issues.