Avis clients sur Call Loop

SMART SMS

Commentaires : Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Avantages :

This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Inconvénients :

It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

Great integration with ActiveCampaign

Commentaires : We love using this product because it has created some huge efficiencies for the admissions teams we work with.

Avantages :

The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign.

Inconvénients :

I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to [SENSITIVE CONTENT HIDDEN] over chat and he is always EXTREMELY quick to respond and help me out.

I use it, but I can't highly endorse it. It is not user friendly

Commentaires : It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.

Avantages :

It does gather cell phone #'s for me so I can communicate with people via text messaging.

Inconvénients :

It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change.

Easy to use and good value!

Commentaires : I've never had any problem with service. Very responsive.

Avantages :

the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast.

Inconvénients :

It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor

Pretty Good Tool, Room for Growth

Commentaires : All in all the software is a solid SMS providor with tons of potential and room for growth.

Avantages :

I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier).

Inconvénients :

SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve).

It's great!

Commentaires : organization and client lists

Avantages :

It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

Inconvénients :

Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

Awesome way to contact customers

Avantages :

I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers.

Works as advertised

Commentaires : I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Avantages :

It was relatively easy to set up and get working, help section was good when I had questions.

Inconvénients :

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Super useful technology

Avantages :

I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias

Inconvénients :

A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out.

So far so good! I am just starting to use the Call Loop for all it can do!

Commentaires : I converted 70% of an audience I spoke in front of to my list. It was easy.

Avantages :

I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

Inconvénients :

When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive.

Pretty good. Really enjoy the communication

Avantages :

Really easy to write out your text messages. Customer service is amazing!! Also, you can add a truncated website link into he text message so customers can click on the link inside of the text message for additional info on your product/event/etc...

Inconvénients :

Really need to separate phone numbers into groups WITHIN the software once my customers have signed up for my callLoop service. Under the current functions, I can only: 1.) export a .CSV of my entire database 2.) separate the new numbers into individual .CSV files 3.) create a new group in the software 4.) Upload the new .CSV file. It's cumbersome.

Call Loop Fan

Commentaires : Great Marketing Tool

Avantages :

Easy to use and reasonibly priced marketing tool.

Inconvénients :

Nothing, I didn't have any negative experiences with Call Loop.

It's pretty good

Avantages :

It's easy to send out texts and I like that our investment doesn't expire so we don't have to worry about trying to use them by a specific time.

Inconvénients :

I wish there were more reporting/tracking options.

Great avenue for reaching our customers

Commentaires : Call Loop really gets the word out quickly for us when we run a big special.

Avantages :

It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great. Also, like that they link with our email company to add on customers to our list.

Inconvénients :

Everyone once in a while, the chat feature is slow to contact someone for help.

Callloop`s team is easily accessible and the tool is easy to work with.

Avantages :

I love how it provides us with exactly what we need and helps us towards our goals with building up our contact lists.

Inconvénients :

I wish we are able to use the tool in Canada. We had our tour go there and unfortunately was not able to use Callloop.

Best way to capture leads from the stage!

Commentaires : I love Call Loop. It has transformed my lead capture from the stage. Anyone that is speaking in front of audiences needs to use it!

Avantages :

the ease of setup and the consistency of the experience.

Inconvénients :

would love to see some more tutorials or best practices shared with me.

No monthly fee, pay as you go!

Commentaires : Great service for contacting our customers with urgent, short messages at a low cost.

Avantages :

Best feature is the ability to pay as you go, no monthly fee and great support if you have any questions.

Inconvénients :

Small learning curve to understand how to send messages and store contacts.

Faustinus Davis review

Avantages :

It was very easy to navigate around the dashboard

Inconvénients :

lacked marketing tools. It would have been helpful to have loyalty programs, contests, etc

Great and self explanatory

Commentaires : We get to communicate with our customers with a few clicks. It is more convenient than manually texting and even sometimes email.

Avantages :

It allows me to do a lot in just a few clicks of a button. It is very user friendly and when I need any help the response rate is typically quick,

Inconvénients :

Not too much. It handles what I need for now. When things get a bit more complex, maybe I may find things that may need to be refined. However, for now things are working great!

It is a great tool that I use to engage my audience and build my lists.

Commentaires : Ease of list building from audience interaction.

Avantages :

It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond.

Inconvénients :

Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly.

Not working for us

Commentaires : I'm not getting any stats and the number of people who have signed up isn't changing. For months no change

Avantages :

I find it easy to schedule text messages.

Inconvénients :

I'm not receiving any click through reports.

Great Service

Commentaires : This is a great easy service to use for lead generation. I am a speaker and I use this all the time during my seminars and podcasts! Great Job!

SMS software on point!

Commentaires : Overall the customer support is reliant and they provide solutions and answered my questions when I was getting started!

Avantages :

The thing I liked most about this software was that you can transfer the SMS to a live call by texting back a number. It is so easy to use and it has reminders that you can set up. In today's world it is important to have SMS messages and voice messages that you can easily disperse to clients. The cost is so little for how much you can do with this call loop software.

Inconvénients :

The least thing I liked about this software was that it does not have features to change the language.

Customer Service A+

Commentaires : They have always been very responsive to our needs and I am sure we will look to them in the future.

Avantages :

I really like the fast response to any questions that I had.

Inconvénients :

At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.

Call Loop has helped me accomplish everything I needed!

Commentaires : easy of use in signing up people to my list at events

Avantages :

This software is so easy to use and set up, and I love being able to customize all the messages that my customers experience.