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En savoir plus sur HubSpot CRM

HubSpot CRM est la solution CRM 100 % gratuite, flexible et intuitive que votre équipe de vente va adorer.

En savoir plus sur HubSpot CRM

2 874 avis affichés

Thomas G.
Dirigeant in France
Conseil en gestion, 2-10 employés
Used the Software for: plus d'un an
Source de l'avis

Attention : machine commerciale qui en veut à votre argent

2 il y a 2 ans

Comments: Déçu par le service client.
L'impression d'être juste un portefeuille.

Pros:

Fonctionnalités étendues Notoriété du produit

Cons:

Système commercial automatisé et déshumanisé. Lisez bien votre contrat, car il n'y a aucun recours possible.

Romain N.
responsable administratif in Cameroun
Philanthropie, 501-1 000 employés
Used the Software for: 6 à 12 mois
Source de l'avis

mon avis

4 il y a 3 mois

Comments: il me permet d'aider les clients à faible revenus ou débutants pour avoir la connaissances de ce type de logiciel

Pros:

il est automatisé en quelques cliques et son interface est motivant

Cons:

il limite ses utilisateur à la beauté, pas de forts bénéfices

Alternatives Considered: HubSpot Marketing Hub

Reasons for Choosing HubSpot CRM: gratuité et beauté

Switched From: HubSpot Marketing Hub

Reasons for Switching to HubSpot CRM: gratuité et beauté

Séverine H.
CEO in France
Internet, 2-10 employés
Used the Software for: 1 à 5 mois
Source de l'avis

Un CRM très complet et surtout gratuit

5 il y a 9 mois

Comments: Très bonne expérience. J'ai fait plusieurs CRM avant et je pense que c'est le plus complet

Pros:

Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.

Cons:

J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation

Utilisateur vérifié
Chef de projet in France
Utilisateur LinkedIn vérifié
Événementiel, 11-50 employés
Used the Software for: plus de deux ans
Source de l'avis
Source : GetApp

Excellent CRM gratuit

5 il y a 11 mois

Pros:

Excellent, très complet, très simple d'utilisation... Même en version gratuite !

Cons:

Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.

Juan M.
Juan M.
Growth marketer in Argentine
Utilisateur LinkedIn vérifié
Marketing et publicité, 51-200 employés
Used the Software for: plus de deux ans
Source de l'avis

The go-to-CRM for startups growing from small to medium fast

5 le mois dernier New

Comments: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Pros:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Cons:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Hubspot was more known. It integrated better with Google suite

Switched From: Zoho CRM

Reasons for Switching to HubSpot CRM: Hubspot was cheaper

David O.
David O.
General Manager in É.-U.
Utilisateur LinkedIn vérifié
Appareils médicaux, 11-50 employés
Used the Software for: plus d'un an
Source de l'avis
Source : GetApp

HubSpot CRM is a Great Entry Level Contact Manager

5 il y a 9 mois

Comments: I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts

Pros:

HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!

Cons:

While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.

Alternatives Considered: Zoho ContactManager et Act!

Reasons for Choosing HubSpot CRM: ACT is an extreme dated product and would have been costly to keep using.

Switched From: Act!

Reasons for Switching to HubSpot CRM: HubSpot CRM is easy to use and free

Harry S.
MD in Australie
Génie civil, 11-50 employés
Used the Software for: plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Surely it can do that?

1 il y a 2 semaines New

Pros:

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

Cons:

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right? This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream. The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. sales@... or info@...) - rather, Hubspot requires users to send from their individual email (e.g. john@business.com) Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or info@apple... It's no brainers like this that force you to question Hubspot's services.

Renato G.
Owner in É.-U.
Santé, bien-être et fitness, 2-10 employés
Used the Software for: plus de deux ans
Source de l'avis

Awesome CRM for Small Business

5 il y a 3 mois

Comments: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Pros:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Cons:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Alternatives Considered: ConvertKit

Reasons for Choosing HubSpot CRM: More features in hubspot to connect with landing pages and emailing.

Switched From: Mailchimp

Eric P.
Eric P.
CTO in Canada
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Used the Software for: plus d'un an
Source de l'avis

Free but just as powerful as paid

5 il y a 7 mois

Comments: Integration with various 3rd party services make using hubspot crm a delight.

Pros:

The price point of free makes hubspot crm a very attractive choice , but free isn't enough if it doesn't pull its weight. Fortunately hubspot crm hits all of the main functionality points with ease of use and fast response.

Cons:

There are a few features that are behind a premium paywall but that's to be expected with a free service.

Alternatives Considered: SugarCRM, Zoho CRM et Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: We needed a simpler solution for marketing automation and while hubspot crm does not provide marketing automation, the system we switched to does not have a crm bundled. So when we went hunting for a simple crm, hubspot was the clear choice.

Switched From: SharpSpring

Reasons for Switching to HubSpot CRM: The forever free option made the choice easy.

Andrés j G.
Andrés j G.
Director in Colombie
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Used the Software for: plus de deux ans
Source de l'avis

Nice free CRM, expensive when you have to upgrade

4 il y a 2 mois

Comments: I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet, will do in the future. So far it has helped me to organize my clientes, leads and make my life a little bit easier.

Pros:

The free tier is absolutely amazing, and it will work for most companies at an early stage. Once you start using it, the interface becomes familiar and there are many advanced options that can be used easily. It does requiere a little bit of effort in the design at the beginning, but the learning curve is not that long. Plus, the pipe funnel logistic is just great.

Cons:

When you start to grow and need more options, HubSpot CRM is quite expensive. Sure, you can look somewhere else, but it's not easy to migrate to another provider. So, if you want HubSpot, look in deeply, so when you need to upgrade, you believe you'll be able to pay their fees with no issues.

Akshay M.
Head Customer Acquisition in Inde
Services et technologies de l'information, 11-50 employés
Used the Software for: 6 à 12 mois
Source de l'avis

A really good CRM for small businesses.

5 il y a 4 mois

Comments: The experience has been quite refreshing. The previous CRM's I have used have been quite bad. The overall usability is great and it's quite easy to use. You should definitely go for it.

Pros:

The usability of the product and the interactive and friendly user interface. It is very pleasing to the eyes.

Cons:

The linkage of Contacts to Accounts. At times it does not do it seamlessly.

Alternatives Considered: Zoho CRM et Freshdesk

Reasons for Switching to HubSpot CRM: It was the best in terms of usability. Not too difficult to adapt to. Simple and straightforward.

Meredith B.
Meredith B.
Marketing Manager in É.-U.
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 51-200 employés
Used the Software for: 1 à 5 mois
Source de l'avis

It has changed how we operate

5 il y a 2 mois

Comments: It has been a great experience overall. At times challenging but there support has always been quick to responded and they are incredibly knowledgable and helpful

Pros:

They offer support through integration and their chat/email/phone support is the best! It has been easy to bring everyone up to speed and has been widely adopted across our team.

Cons:

There are certain features you think would already be within HubSpot like customizing quotes but they are not. However, they are good about responding to ideas and keeping you up to date with future releases

Rick H.
Rick H.
Director of Sales in Canada
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Used the Software for: 6 à 12 mois
Source de l'avis

The benchmark for CRM

5 il y a 7 mois

Comments: The product was flawless but the cost of subscription just got out of hand.

Pros:

Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM.

Cons:

The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill.

Rishabh R.
Data Analyst Intern in É.-U.
E-learning, 11-50 employés
Used the Software for: 1 à 5 mois
Source de l'avis

Hubspot review

5 il y a 2 mois New

Comments: Ability to automate business development processes and track them through analytical reports.

Pros:

Ability to manage and segment leads. Creating automated workflows, conduct A/B testing for marketing emails, create lists and reports and SEO issue suggestions and improvement tips.

Cons:

Filters to create lists can be better and expanded.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: Low price, good support and user friendly UI and adaption.

Utilisateur vérifié
CEO in É.-U.
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2-10 employés
Used the Software for: plus de deux ans
Source de l'avis

Easy and cost efficient way to get started - solid functionality

4 il y a 3 mois

Comments: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Pros:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Cons:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Switched From: GoldMine Premium Edition

Reasons for Switching to HubSpot CRM: Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Gerhard K.
Selfemployed Manager in Autriche
Marketing et publicité, Auto-entrepreneur
Used the Software for: 6 à 12 mois
Source de l'avis

Super easy to use

5 il y a 4 mois

Comments: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Pros:

Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Cons:

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Eric r. B.
Eric r. B.
Chief Product Officer in É.-U.
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Used the Software for: plus de deux ans
Source de l'avis

HubSpot CRM is excellent but they are modulizing features out, making it less powerful

4 il y a 6 mois

Comments: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.

Pros:

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Cons:

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

Alternatives Considered: Copper, NetSuite CRM, SuiteDash, SugarCRM, Zoho CRM et Agile CRM

Reasons for Choosing HubSpot CRM: HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: The feature set was stronger and we were approved for the startup discount.

Yann I.
Yann I.
Consultant in Finlande
Utilisateur LinkedIn vérifié
Médias en ligne, Auto-entrepreneur
Used the Software for: plus d'un an
Source de l'avis

A solid tool to get started with CRM

4 il y a 6 mois

Comments: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).

Pros:

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Cons:

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

Alternatives Considered: Pipedrive

Leandro N.
Leandro N.
Owner in Costa Rica
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Used the Software for: plus d'un an
Source de l'avis

A potentially excellent business suite that is hobbled by its numerous pay walls.

4 il y a 7 mois

Comments: Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go. However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline: 1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team. In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Pros:

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Cons:

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

Alternatives Considered: ActiveCampaign

Reasons for Switching to HubSpot CRM: Recommendation from a Inbound marketing expert.

Utilisateur vérifié
Marketing Technologist in É.-U.
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Used the Software for: plus de deux ans
Source de l'avis

Easy, adaptable and scalable

4 il y a 9 mois

Comments: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.

Pros:

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Cons:

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM: - Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have). - Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution. - Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity

Alternatives Considered: NetSuite CRM, ActiveCampaign, Salesforce Sales Cloud et Keap

Reasons for Choosing HubSpot CRM: Clunky and didn't integrate well with our marketing and sales processes connected to our website.

Switched From: NetSuite

Reasons for Switching to HubSpot CRM: We choose HubSpot for the full ecosystem and scalability. We purchased it as a small company and moved our website, marketing and sales software and CRM to HubSpot to have all the tools integrated effectively. The thing to remember is this might cost more in visible dollars spent but once you start spending significant man hours integrating and connecting more systems the time and resources add up for that.

Joseph P.
Sales Manager in É.-U.
Marketing et publicité, 51-200 employés
Used the Software for: plus de deux ans
Source de l'avis

Nothing compares to HubSpot

5 il y a 9 mois

Comments: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.

Pros:

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Cons:

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..

Alternatives Considered: Zoho CRM et Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT!

Switched From: Act!

Reasons for Switching to HubSpot CRM: HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked!

Kristi A.
Kristi A.
Marketing & PR Coordinator in É.-U.
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51-200 employés
Used the Software for: 6 à 12 mois
Source de l'avis

Top-quality CRM with excellent features, just make sure everyone is on board

5 l’année dernière

Comments: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Pros:

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Cons:

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Alternatives Considered: Marketo Engage et Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.

Switched From: eTrigue DemandCenter

Reasons for Switching to HubSpot CRM: HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.

Utilisateur vérifié
Account Executive in Canada
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Used the Software for: plus de deux ans
Source de l'avis

Easy to use & Constantly evolving

5 l’année dernière

Comments: Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.

Pros:

Hubspot has a ton of amazing features. From sales to marketing to customer success, it can really support all the key aspects of a growing business. My favourite part other than the great UI/UX is that Hubspot seems to be constantly evolving and they tend to stay about 6-12 months ahead of us on many of the features they release.

Cons:

Pricing per contact starts to get pricey if you grow a lot. We have had to "cut down" the size of our database because of all the outbounding we do.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Hubspot had a more holistic approach to CRM.

Reasons for Switching to HubSpot CRM: It had a great program for startups at the time & we knew it had all the functionality we would eventually grow into.

Utilisateur vérifié
Founder in É.-U.
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Used the Software for: plus de deux ans
Source de l'avis

Probably the best free cRM on the market

4 l’année dernière

Comments: absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.

Pros:

Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.

Cons:

Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.

Alternatives Considered: Pipedrive, Zoho CRM et Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: we needed to conserve dollars

Switched From: Pipedrive

Reasons for Switching to HubSpot CRM: tracks contact info and email traffic; if Hubspot made it possible to easily drag & drop tasks, would be home run at almost any price point

Patrick M.
Digital Marketing Manager in É.-U.
Hôpitaux et soins de santé, 11-50 employés
Used the Software for: plus d'un an
Source de l'avis

What's Not to Like!

5 l’année dernière

Comments: I was able to incorporate using the application for hr/hiring practices, clinical long term tracking of patient success, business development, and revenue development.

Pros:

Hubspot is an incredible product which incorporates every aspect of sales and marketing and has so many integrations, that your success is unlimited. The CRM is fully customizable, the email marketing application has endless templates, you can import your entire website, do paid media and track all your campaigns and track all of your social media efforts as well. Don't even get me started on the reporting capabilities because they are endless. I want to see all contacts who have opened five web pages, completed a lead form, within the last three months, boom done. Segmentation, lists, snippets, automation, sequences for any process. Can you tell I'm a big fan!

Cons:

The biggest problem you will have is getting your team to understand the full depth and functionality of the application. I wish I had more by in from the entire team, which is not the applications fault.

Alternatives Considered: Pardot

Reasons for Choosing HubSpot CRM: To many different applications doing multiple marketing and sales tasks.

Switched From: Mailchimp

Reasons for Switching to HubSpot CRM: Cost, functionality, and familiarity with the product.