Avis clients sur CallTrackingMetrics

par CallTrackingMetrics

Note moyenne

  • Note globale
    4,6 /5
  • Facilité d'utilisation
    4,3 /5
  • Service client
    4,6 /5

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25 avis affichés sur 46

Jennifer B.
Internet Manager
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/09/2020

"Exceptional Value and the Support is Top Notch!"

Commentaires: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Avantages: We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Inconvénients: Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

  • Source de l'avis 
  • Publié le 22/09/2020
Dominic V.
Business Intelligence Developer
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 24/08/2020

"Great marketing tool, subpar contact center application"

Commentaires: I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Avantages: The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Inconvénients: The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

  • Source de l'avis 
  • Publié le 24/08/2020
Rick H.
Director of Sales
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/11/2020

"Way more than just call tracking"

Avantages: We first started using their platform because just needed to track the number of incoming calls for our marketing campaigns. It was good value for that function and works great....and then does about a million other things. I'm not about to pretend I have a handle on all the thing you can do with this platform. I wish I had found them before adopting our current SMS texting platform. It's contact management and voice integration works so much better and for less money than half a dozen enterprise platforms I tried. The contact management side of the platform is more robust than any standalone texting or phone platform I tried. The tagging and triggers built in to the platform, along with email integration make this a potential replacement for CRM in some applications. Talk to their sales team and take the free trial. You get to try all the features. There are so many reasons to use this product.

Inconvénients: I can only give it 3 stars for ease of use and ease of deployment because it does soooo much. No fault to the platform, its robust and powerful with lots of features and lots of options. With all the features to toggle on or off and adjust there are lots of options. Don't worry though... you get personalized support from an assigned support rep. A real person you can reach out to for help.

  • Source de l'avis 
  • Publié le 28/11/2020
Rachel C.
Marketing Consultant/ Founder
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 06/02/2018

"It is not ideal but does integrate with other programs and software"

Commentaires: It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Avantages: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Inconvénients: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 23/05/2018

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

  • Source de l'avis 
  • Publié le 06/02/2018
Utilisateur vérifié
Director of Marketing
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 10/10/2020

"Simple tracking, lacking features"

Commentaires: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Avantages: It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Inconvénients: It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

  • Source de l'avis 
  • Publié le 10/10/2020
Diego L.
Sales Engineer
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/08/2020

"Great Software for the Price, Compared to other Options"

Commentaires: We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Avantages: CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Inconvénients: Reports are not as customizable as I would like.

  • Source de l'avis 
  • Publié le 20/08/2020
Thomas W.
Online Marketing Manager
Automatisation industrielle, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/08/2020

"The no. 1 calltracking tool for international businesses"

Commentaires: With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Avantages: We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Inconvénients: I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

  • Source de l'avis 
  • Publié le 17/08/2020
Jesica S.
Director of Operations
Médias en ligne, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Quality Assurance"

Commentaires: We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Avantages: CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Inconvénients: We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

  • Source de l'avis 
  • Publié le 11/08/2020
Jean G.
Chief Digital Officer
Médias en ligne, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2020

"Powerful and flexible tool, easy to scale"

Avantages: Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

Inconvénients: The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 26/08/2020

Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!

  • Source de l'avis 
  • Publié le 18/08/2020
John S.
Owner
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2020

"Everything I was Looking For!"

Avantages: For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Inconvénients: Not too many, I am a slow learner and often I need to call Customer Service,

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 26/08/2020

Thanks for the awesome review, John!

  • Source de l'avis 
  • Publié le 24/08/2020
Dean S.
CVO
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/03/2020

"The Best Call Management Platform - CallTrackingMetrics.com"

Commentaires: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Avantages: CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Inconvénients: Nothing!!! Seriously. Just an awesome platform!!

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 23/03/2020

Thank you for the 5-star review, Dean. We appreciate your business and look forward to many more successful years of partnership! As always, please let our team know if there's anything we can do to improve our product or services to better meet your needs.

  • Source de l'avis 
  • Publié le 19/03/2020
Chris N.
Director of Technology
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/04/2020

"Attribution is key"

Commentaires: My overall experience is great. The software and integrations work well and the staff is always very helpful.

Avantages: I like all of the robust features and tracking that CTM provides.

Inconvénients: The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

  • Source de l'avis 
  • Publié le 14/04/2020
Traver F.
Marketing Specialist
Construction, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 24/03/2020

"Great Call Tracking Software with First Class Support"

Commentaires: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Avantages: The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Inconvénients: The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

  • Source de l'avis 
  • Publié le 24/03/2020
Daniel O.
Director Of Paid Advertising
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/03/2020

"Our Agency Loves CTM"

Avantages: The Call Logs are easy to navigate and have all the info I need to make marketing decisions. Setting up a new number is very fast and easy.

Inconvénients: I would like the reports to integrate with Google Data Studio or other large reporting tools. We use one that can see call volume by tracking source but the reports aren't as detailed as what we can see in CTM. This type of integration would allow us to customize reports and improve the design.

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 23/03/2020

Daniel, thank you for the awesome review. We are thrilled to hear that Culture Cube is finding success with our suite of marketing attribution tools. And, the good news is that our platform does connect with GDS to make your reporting even more customized. Here is some additional information for your review: https://www.calltrackingmetrics.com/products/integrations/google-data-studio/

However, if you still have additional questions or feedback about this integration, feel free to connect with us via info@calltrackingmetrics.com.

  • Source de l'avis 
  • Publié le 19/03/2020
Dawn K.
CMO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/08/2020

"Most comprehensive call tracking software available."

Commentaires: really great. Support is always there to walk you through fixing issues right on the phone.

Avantages: full featured, but you only pay for what you use!

Inconvénients: all those features makes it a bit more complex to set up and diagnose issues.

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 26/08/2020

Thanks for the great review, Dawn! And, we agree that our support team is the best in the business, so if you ever need anything, don't hesitate to reach out!

  • Source de l'avis 
  • Publié le 17/08/2020
Utilisateur vérifié
Chief Marketing Ninja
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/04/2020

"stand out support and functionality"

Avantages: I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Inconvénients: We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

  • Source de l'avis 
  • Publié le 01/04/2020
Christabelle B.
Front Desk Team Lead
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/07/2019

"CTM - A Good Monitor System"

Avantages: Call Tracking metric system is a tool that we use in the clinic to measure or track the referral sources that we have. We also use it as a campaign tool for marketing. This software app has so much potential, I know there is lots of function but in our clinic, this is where were at.

Inconvénients: It took me a while to figure the functions. A tutorial is available outside the program.

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 16/07/2019

Hi Christabelle,

Thanks for the review! As you noted in your comments, there are a lot of features and added functionality in CallTrackingMetrics apart from call tracking for attribution. We've got great resources available on our Support Hub including live webinars, and our support team is always a phone call away if you ever have questions!

  • Source de l'avis 
  • Publié le 12/07/2019
Eddy B.
Senior Account Executive
Presse écrite, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/08/2020

"CallTrackingMetrics Benefits"

Commentaires: I am able to show business owners call activity and likely conversios that helps me prove Return on Investment to current advertisers so that they will renew their campaign. Plus I can show this to prospective advertisers to show potential return on investment and to be able to close the sales as a result.

Avantages: I can track the call activity from print, digital, social media ads. I can listen to the calls and identify the appointments or likely sales.

Inconvénients: Not sure, but would like to have an app on my iPhone available so I can reference it on in the field when I don't have my laptop..

  • Source de l'avis 
  • Publié le 20/08/2020
Jonathan P.
CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/03/2020

"CTM is The best in the industry"

Commentaires: We use CTM for measuring results for our company's marketing efforts as well as our clients. We've been using CTM for 8+ years. When installed on websites, it loads much more quickly than other competing tracking tools. This is important for us because website load times are vital in maximizing our search engine optimization efforts and ensuring our websites are meeting Google's ranking factors.

Avantages: Ease of use, quick load times when installed on websites, good customer support

Inconvénients: None. CTM does everything we need it to do and more. Thats why we've continued to use it for 8+ years.

  • Source de l'avis 
  • Publié le 31/03/2020
Jeff G.
CEO
Médias en ligne, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2020

"Best and easiest call tracking tool ever"

Commentaires: CTM was an easy decision and the support we have received for onboarding and minor issues have been superb.

Avantages: The support I have received, when needed, has been first rate and super friendly. CTM itself gives my clients the information they need to respond to calls quickly when they are out in the field and the data easily integrates into other 3rd party software for our PPC reports and conversion tracking.

Inconvénients: I know there should always be some cons for a product, but we really do not have any.

  • Source de l'avis 
  • Publié le 24/08/2020
Kennneth S.
Manager
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2020

"Best Cal Followup"

Commentaires: It has be a cost effective necessity for our advertising budget

Avantages: This software gives us the ability to track our marketing and follow up with calls that we might have missed after hours. We like that we can regionally track where the calls are coming from so that we can optimize our budget.

Inconvénients: It was a little tricky to set up cut once customer support walked us trough the problems we havent needed to tough things since

  • Source de l'avis 
  • Publié le 24/08/2020
Molly G.
Director, Client Results
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Intuitive Product. Great Customer Service."

Avantages: CTM is intuitive and even if you hit a snag on set-up or use, customer service is one call away. They are always responsive to your issue and will go the extra mile if needed to resolve the issue or help. They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it. Thank you.

Inconvénients: At this point, I don't have a con, it's more understanding the software. Sometimes we do not know how to set it up to meet our meets but once Customer Support assists, it makes sense!

  • Source de l'avis 
  • Publié le 11/08/2020
Robert K.
Manager
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/09/2020

"Goodbye physical phone! Hello soft phone!"

Avantages: I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Inconvénients: It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

  • Source de l'avis 
  • Publié le 25/09/2020
Kody K.
Patient Coordination Manager
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 03/10/2018

"Call Tracking Metrics is great"

Commentaires: My overall experience has been awesome.

Avantages: Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Inconvénients: I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

  • Source de l'avis 
  • Publié le 03/10/2018
Micah C.
Owner
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/03/2020

"Call tracking you can setup in minutes"

Avantages: Call Tracking Metrics makes it really easy to get started with call tracking. The setup process is very straightforward and I can usually get my clients all setup in less than an hour (depends on how many lines they want to track). I think the call log is easy to scan and you can filter results by date, source, etc. which makes it easy to see which sources are providing the most value. You can tie the account into Google Analytics and push conversion data which makes reporting a lot easier than manually counting the calls.

Inconvénients: Setting up lead tracking with Google Analytics could be a little simpler.

Réponse de l'éditeur

envoyé par CallTrackingMetrics le 26/08/2020

Thanks for the 5-star review, Micah! We are continuously enhancing the interface to include more automation for connecting third-party data platforms like Google Ads and Analytics. As always, our team is here to help answer any questions you may have and thanks for being such a loyal customer!

  • Source de l'avis 
  • Publié le 31/03/2020