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Avantages :

It was easy to install and integrate with my other services. The call tracking is easy to use and adding new numbers is a breeze.

Inconvénients :

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App.

CallTrackingMetrics - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,6
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,7/10

CallTrackingMetrics a reçu une note globale de 4,6 étoiles sur 5 d'après 102 avis d'utilisateurs publiés sur Capterra.

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Jennifer
Jennifer
Internet Manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceptional Value and the Support is Top Notch!

5,0 il y a 2 ans

Commentaires : We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Avantages :

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Inconvénients :

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Jorge
Digital Marketing Manager (Nicaragua)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smart & Simple Marketing Call Tracking Software

5,0 il y a 4 mois

Commentaires : We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.

Avantages :

I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.

Inconvénients :

Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.

Alternatives envisagées : DialogTech et CallRail

Pourquoi passer à CallTrackingMetrics : They offered a better enterprise custom package, better UI, and easy and faster deployment, better integrations.

Alexander
PPC Analyst (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not intuitive. Difficult to find information. Too expensive

3,0 il y a 9 mois

Commentaires : It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Avantages :

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Inconvénients :

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Réponse de l'équipe de CallTrackingMetrics

il y a 9 mois

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you. We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at info@calltrackingmetrics.com, we can take action to ensure that your concerns are addressed.

Stephanie
Stephanie
Sales Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The More info the better

4,0 l’année dernière

Commentaires : We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Avantages :

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Inconvénients :

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Jesica
Director of Operations (É.-U.)
Médias en ligne, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality Assurance

5,0 il y a 2 ans

Commentaires : We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Avantages :

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Inconvénients :

We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

Alternatives envisagées : CallRail

Pourquoi passer à CallTrackingMetrics : CallRail was too clunky and required the purchase of several numbers to track Google Ads leads. CallTrackingMetrics was the obvious choice whent it came to quality and support.

Jean
Chief Digital Officer (France)
Médias en ligne, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful and flexible tool, easy to scale

5,0 il y a 2 ans

Avantages :

Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

Inconvénients :

The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

Alternatives envisagées : Talkdesk, Aircall et Kixie PowerCall

Pourquoi passer à CallTrackingMetrics : No long term contract and a lot more features.

Réponse de l'équipe de CallTrackingMetrics

il y a 2 ans

Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!

Alex
I.T. Admin/Lead Manager (Honduras)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

CallTrackingMetrics, it's resourcefull, easy to implement, and use!

5,0 il y a 9 mois

Commentaires : A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

Avantages :

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

Inconvénients :

None that I can think of, it's a great product.

Jacob
Marketing Coordinator (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good call tracking system

5,0 il y a 3 semaines Nouveau

Commentaires : Easy to use and track. The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system. Integrated well with reporting dashboards. Overall a good system.

Avantages :

The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system.

Inconvénients :

Price can be a problem. It wasn't expensive but it adds up over time.

Shaikat
CEO (Bangladesh)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Advanced Call Tracking Tool for Large Businesses

4,0 le mois dernier Nouveau

Commentaires : Great option for advanced users.

Avantages :

The first thing I want to mention is that it's a mature, fine-tuned call-tracking tool that has been in the market for 11 years now! CTM is a great option for advanced users and large businesses. If you're actively using multiple marketing channels and PPC ads, CTM could be one of the best solutions for tracking and measuring your campaigns' success. Dynamic number insertion is a great feature.

Inconvénients :

Numbers are pricey. Some settings are overwhelming.

Jacob
Senior Paid Media Strategist (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy Call Tracking Setup

4,0 il y a 2 mois Nouveau

Commentaires : Overall it was a good experience and very helpful in attributing leads from our ads.

Avantages :

It was very easy to integrate with Google and Bing Ads.

Inconvénients :

It is a little pricy. Also, there were no notifications when things broke or integrations broke.

Thomas
Online Marketing Manager (Autriche)
Automatisation industrielle, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The no. 1 calltracking tool for international businesses

4,0 il y a 2 ans

Commentaires : With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Avantages :

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Inconvénients :

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

Alternatives envisagées : CallRail, ActiveDEMAND et Nextiva Call Center

Pourquoi passer à CallTrackingMetrics : We chose CallTrackingMetrics over the other call tracking services due to their amazingly easy-to-use interface. We have 20+ users working with CTM, so the interface needs to be self-explanatory. Additionally we were looking for a service, which can cover 50+ countries worldwide. Only CTM was able to handle our demand.

kolin
Paid Search Specialist (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

CTM Review

5,0 il y a 5 mois

Commentaires : It's been great

Avantages :

I love the ability to filter and get precise specific data. Other programs are very broad, CTM is so specific

Inconvénients :

None. I have been using CTM for 6 months now and am a huge fan

Gary
Service Director (R.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Software

5,0 il y a 2 ans

Commentaires : We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.

Avantages :

The software is easy to use and the stats and reporting is great.

Inconvénients :

Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.

Alternatives envisagées : ResponseTap

Pourquoi passer à CallTrackingMetrics : Better interface and support

Réponse de l'équipe de CallTrackingMetrics

il y a 2 ans

Thank you so much for the 5 star review, Gary!

Utilisateur vérifié
Director of Marketing (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple tracking, lacking features

4,0 il y a 2 ans

Commentaires : It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Avantages :

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Inconvénients :

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Alternatives envisagées : CallRail

Jonathan
CEO (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CTM is The best in the industry

5,0 il y a 3 ans

Commentaires : We use CTM for measuring results for our company's marketing efforts as well as our clients. We've been using CTM for 8+ years. When installed on websites, it loads much more quickly than other competing tracking tools. This is important for us because website load times are vital in maximizing our search engine optimization efforts and ensuring our websites are meeting Google's ranking factors.

Avantages :

Ease of use, quick load times when installed on websites, good customer support

Inconvénients :

None. CTM does everything we need it to do and more. Thats why we've continued to use it for 8+ years.

KENNNETH
Manager (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Cal Followup

5,0 il y a 2 ans

Commentaires : It has be a cost effective necessity for our advertising budget

Avantages :

This software gives us the ability to track our marketing and follow up with calls that we might have missed after hours. We like that we can regionally track where the calls are coming from so that we can optimize our budget.

Inconvénients :

It was a little tricky to set up cut once customer support walked us trough the problems we havent needed to tough things since

Andrew
Operations Manager (É.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software

5,0 il y a 2 ans

Commentaires : Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better!

Avantages :

It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.

Inconvénients :

We like everything about call tracking metrics. It was easy to implement and use.

Réponse de l'équipe de CallTrackingMetrics

il y a 2 ans

Thank you for the great review, Andrew. Glad to hear we are helping to make your company better! Your success is our success.

Lauren
Marketing Manager (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review of CTM

4,0 il y a 4 mois

Commentaires : I am able to capture and record in real-time all inbound leads from my Google Ads. The data I receive helps me optimize and change the content within my Google Ads.

Avantages :

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

Inconvénients :

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Rick
Director of Sales (Canada)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Way more than just call tracking

5,0 il y a 2 ans

Avantages :

We first started using their platform because just needed to track the number of incoming calls for our marketing campaigns. It was good value for that function and works great....and then does about a million other things. I'm not about to pretend I have a handle on all the thing you can do with this platform. I wish I had found them before adopting our current SMS texting platform. It's contact management and voice integration works so much better and for less money than half a dozen enterprise platforms I tried. The contact management side of the platform is more robust than any standalone texting or phone platform I tried. The tagging and triggers built in to the platform, along with email integration make this a potential replacement for CRM in some applications. Talk to their sales team and take the free trial. You get to try all the features. There are so many reasons to use this product.

Inconvénients :

I can only give it 3 stars for ease of use and ease of deployment because it does soooo much. No fault to the platform, its robust and powerful with lots of features and lots of options. With all the features to toggle on or off and adjust there are lots of options. Don't worry though... you get personalized support from an assigned support rep. A real person you can reach out to for help.

William
Admissions Manager (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 il y a 2 ans

Commentaires : it has been above average

Avantages :

It has a simple UI and very easy to use

Inconvénients :

The backend and amount of tutorial/walkthrough is limited

Réponse de l'équipe de CallTrackingMetrics

il y a 2 ans

Thank you so much for taking the time to leave us a review, William!

Leigh
Practice Administrator (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

All your call tracking information in one place.

5,0 il y a 5 ans

Avantages :

What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Inconvénients :

Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.

Maria
Marketing (É.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product

5,0 il y a 5 mois

Commentaires : Great, haven't had any issues with

Avantages :

Great for tracking online leads and knowing were on what landing page they landed

Inconvénients :

I dont have anything bad or have experience anything negative so far

Moises
Legal assistant (Mexique)
Services juridiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

5,0 il y a 5 mois

Commentaires : I like it

Avantages :

It is simple to use and the communication is clear and crisp

Inconvénients :

Too many feature I do not need/use, they may perhaps be useful to other users.

Lisa
Administrator (É.-U.)
Télécommunications, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid product. Many options.

5,0 il y a 5 mois

Avantages :

Ability to customize workflows is one of the best attributes.

Inconvénients :

Having support available on weekends would be a plus.

Sam
SEM Strategist (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I use CTM for one of my larger clients. The ability to have HIPPA compliant CTM is amazing.

5,0 il y a 5 ans

Commentaires : Call recording and tracking, conversion optimization.

Avantages :

The HIPPA Compliant call tracking, along with the security that comes along with it really helps with one of my larger clients so that we can show them the value of their advertising.

Inconvénients :

This is just a little picky, but this software isn't super easy to figure out how to use. The support is really good though about helping you out.

Réponse de l'équipe de CallTrackingMetrics

il y a 5 ans

Thanks for the great review, Sam. Also, be sure to check out our new Training Hub which features both live and on-demand video training on new features, etc. It's a great tool for training new team members and brushing up on all of our new features!