Avis clients sur Lightspeed Golf

Chronogolf is a tee-sheet management system that actually cares about their clients!

Commentaires : When we partnered with Chronogolf they were still a young company and not all of the features we needed were there, but they have been great at growing with us and constantly upgrading to provide a better product.

Avantages :

I love how easy it is to use, it's pretty much fool proof! It's very intuitive and all of my employees pick up on it quickly, especially all the millennials joining the work force. The super clean and tidy interface is also very easy to explain to customers and we have found our web-based bookings have increased due to this. I also love that they are continually in touch with updates and take the time to ask what feature their clients need or want to see next. The personal touch goes a long way! That's what we as golf course operators provide for our customers so it is nice to see a tee-sheet management company who does the same for their clients.

Lightspeed is the perfect solution for all our golf course needs.

Commentaires : I'm so grateful that we chose Lightspeed as our new partner for tee sheet and POS management. Our new website is incredible and our PitchCRM campaigns are very successful. We look forward to continuing our partnership with Lightspeed.

Avantages :

Lightspeed software is incredibly easy to use and offers tremendous features to help you manage your business. The dynamic pricing tee sheet feature is key for our business and the Business Intelligence and POS reporting gives us the data we need to analyze our revenue. The added value you find with website management, CRM, and other tools are great to maximize the value of partnering with Lightspeed. Every piece of the Lighspeed puzzle offers dedicated support teams that assist with any question quickly and with almost immediate responses for tee sheet and POS management. I'd highly recommend Lightspeed to any golf operation of any size.

Inconvénients :

As with any change, there are growing pains and challenges. While Lightspeed training is excellent, there are a couple features on occasion that we have requested specifically to improve upon or add for an even better experience. The biggest hurdle is the same as you would face in making this kind of transition with any new software program and that is simply the learning curve involved and time it takes to setup all of the tools and items needed to start operating normally again. The good news is that Lightspeed makes it about as painless as possible for such a significant transition.

Worst Reporting System I've Ever Seen

Commentaires : Switching after 11 months, if that tells you!

Avantages :

Not much to say, not much was good. Restaurant software was OK, but barely.

Inconvénients :

The reports Lightspeed provides are a joke. There is no rhyme or reason to how reports are carried through to accounting systems, and total amount NEVER match, leaving the client to sort through an accounting nightmare all on their own. They offer literally no help in terms of navigating the system, simply stating that "they can't tell you how to handle your money". When you have to ask for help over and over again, you eventually receive short, smart-alek responses, as if you're not worth their response in the first place.

We are extremely pleased with the Chronogolf system. Best System out there!

Commentaires : The experience working with Chronogolf has be very positive. The are a great team player with golf facilities. We are looking forward to seeing the growth of best of business relationships to further our business and no trade times! We feel we have found a long term partner to help grow our business by providing an open platform to provide better services to our customers.

Avantages :

It is a modern cloud based system that is simple or as complex as you would like. If you are coming from an older style point of sale system it will take a little while to get up to speed, but don't worry the support services are prompt, competent and patient. The ability to work from home to manage the system has been great for our management team. Reports are detailed and easy to run. Collecting customer information is straight forward. Different modules are available as your comfort level with the product increases that will help differential your golf facility from the crowd. The system works seamlessly with Lightspeed and has resulted in improved bottom line performance in every department category. It is easy to make informed decisions on performance as you go along.

Inconvénients :

There is so much capability with this system you can get overwhelmed in the first peak season. We are really looking forward to the off season to strategically go through the system for improved performance. It is a intuitive system but there is a lot of potential to challenge your team.

Chronogolf has been the best by Far

Commentaires : All that said, Chronogolf is an excellent program that my golf course plans to use for years to come.

Avantages :

I've used a few different tee sheet management software programs throughout my time working at golf courses, and Chronogolf has been the best by far. This program has great, very intuitive features that I felt the other services I used were lacking. Some of my personal favorites are included below: - A very nice way to price out golf per individuals, or groups of golfers (we have many different price points and golfer "types" here, and the ability to set the daily pricing by the hour, and easily change a golfer's specific pricing by changing his or her "type" makes it very easy and quick checking in golfers) - The ability to click and drag a tee time to change the time is awesome. So much easier than going into the reservation and changing the time, or deleted and recreating - Having a way to set colors to different types is great and gives a quick way to see the demographic of golfers on any given day - The tournament module is awesome (still needs a few minor tweaks) But as a course that hosts many tournaments, I use this module very frequently and it provides a very easy way to manage the tee sheet on a tournament day - Probably the biggest feature is that it is cloud-based. I can access any information I need to at any time I need which is very useful and important to me.

Inconvénients :

This program, like all others, does have a few minor flaws, and some bugs (sometimes runs very slowly, or just glitches tee times out) but all that is very minor and usually does not cause any lastly problems.

LIGHTSPEED IS A GAME CHANGER

Avantages :

I like how you can easily monitor your store at anytime, so easily.. on your phone, computer, I pad. It has a number of super helpful reports, easy inventory tracking. Overall lightspeed is just the best POS software out there, hands down.

Inconvénients :

Anything I've come across to be difficult or that I've struggled to figure out, I've called support and been helped immediately. We've had a couple errors with the payment machine, which refreshing the webpage fixed.

Nehoiden Golf Club Chronogolf Testimonial

Commentaires : In December 2018, we started to collect Member payments through Chronogolf, and completed the implementation/transfer phase from our previous management system. It was immediately apparent that Chronogolf was far more intuitive, and the customer service is a complete 180 from what we experienced with our previous system. The team at Chronogolf is readily available, and you can direct message them at almost any point during the day. Our main contact Mylene was great with training and answering all of our questions as well. We soon felt we made an excellent choice in Chronogolf. From the member side, they provide a Member Portal which allows our private members to set up automatic payments, see their current balance, see play history and keep an unofficial GHIN at the Club. Invoices are also automatically emailed to members at the first of each month, and cards kept on file are charged on the 15th. We provided our own instructions to members for how to activate their Chronogolf Member Dashboards, and as a result have had to so less admin work collecting and accounting for member checks and individual monthly payments.

Avantages :

The 2019 season was our first with Chronogolf, and our experience with the system from to this point has been stellar. From implementation and working with the onboarding and customer service teams, from opening day and throughout the season, Chronogolf has been the product we were looking for in a golf management system, even though we are a 9-hole private course that does not utilize tee times. We are using the management system to renew our memberships, pay GHIN fees as well as outstanding 2018 fees, check in members and guests at the first tee, charge guest fees before rounds, and send out monthly billing statements to members with outstanding balances. The 2018 golf season was our first with a golf management system, after years of using several third party tools to collect annual member dues, monthly fees, as well as guest fees at our golf course. We went with a management system [Chelsea Reservations] after some research that we thought would fit our needs. While the system proved adequate, it helped us realize what we really needed in our system, and we started to once again explore the various options most used in the golf industry. After much work to compare and trial a few our of top choices, we decided that Chronogolf would best suit our needs for the 2019 season...

Inconvénients :

I believe this question is not applicable at this time.

I am very very pleased with the Chronogolf system

Commentaires : I love the fact that I can work from home, I can watch the tee sheet  and bookings, look at sales is very convenient .  The online help at the bottom right of the screen has been  a life saver.  Early in the season after we went live we would run in to different scenarios that we need help with.  It was as easy as typing in the question , responses and solutions were within minutes.  No waiting on hold on a 1-800 number listening to music. This help was 7 days a week as well.  As an accountant by trade , I am all about numbers , so I love the reporting and the different ways you can segment and isolate data.

We also wanted the feature where we had the ability to process payments over the winter.  Almost 25% of our membership use our winter payment plan, were they can divide their memberships and services into 6 equal payments.  This can all be done now through Chronogolf and the Stripe feature.  I was began working with representative and she walked be through a couple of different ways to do this and she sent me a helpful follow up email recapping our training system.

There are training modules you can access and go back to take a refresher on if you think you need to learn more.

Avantages :

Last year our golf course made the decision to switch from paper tee sheet and an antiquated POS system.  We didn't make this decision lightly either.  Cost, practicality , ease of use were just some of the many factors we considered when we went shopping for a replacement.  We even did a site visit to one of our local courses who was using the Chronogolf product.  The manager very generously spent a couple of hours with us showing us how he used it and what he considered the pro's and con's .   Our board of directors made the decision in February to go with the Chronogolf product and I was appointed the person in charge of implementation and training.  I have to say before I started, I was apprehensive , actually dreading the switch.  Well, I have to admit I was pleasantly surprised.  After an initial conference call, I was appointed a trainer/facilitator to help our golf course and myself navigate this process.  My trainer represenative, was polite, patient and very accessible.  I say patient because I certainly have basic computer knowledge , but I was worried I did not know enough technical stuff.  Anything I did not know represenative walked me through it.  We built our tee sheet and POS system basically using the template they provide yet still customizing it for our own specific needs.  We worked away on the off season an we were ready to go live on time for our opening.   I love the cloud based aspect , for us this made accessing information so much quicker.

Inconvénients :

The one time this summer that Chronogolf experienced a system wide issue as a result of AWS being down, they were very quick to reach out to all of us through a message on the tee sheet and email that the problems we were experiencing were theirs not ours.  That saved us time , instead of running around test our wifi and routers thinking the problem was us.

The Point of Sale system, Lightspeed, is brilliant.

Commentaires : Overall the software is brilliant from a club management point of view and makes my life so much easier.

Avantages :

- The system works seamlessly with Lightspeed POS and makes our day to day tasks so much more efficient. As a result we are so much more accurate with all our work. - The subscription selling process is so simple and customizable for each customer it gives my staff confidence they will get it right first time every time. - The dynamic pricing model is brilliant and moves with our demands to reflect a price which is reasonable for the amount of traffic we have on a given day. Once set up you don’t need to worry about it again. - We use the events page to sell our junior camps online. This is a great portal to have as we can send our customers a link so they can read all about the camps and sign up online. This can be used for social events and banquets to sell ticket also. - With both pieces of software integrated (POS and Tee Sheet), it saves us double work setting up memberships and green fee types in both. Lightspeed is also integrated with Xero accounting software so our accountants can see their accounts the following day! - The software has a chat system and the Chronogolf staff are always there to help. Most issues are solved immediately but any that aren’t are resolved with a couple of days.

Inconvénients :

- The organisation of the system takes time but once a member of staff has responsibility for this it works well. - The system can be slow at times but this is rare. - Golf shops products need to be made up from scratch but this also gives us the ability to create them the way we want too. - When sending out sms or email messages from the tee sheet it doesn’t keep a record of what was sent to look back at.

Features upon features!

Commentaires : All in all Mountain Woods Golf Club is very happy with all three aspects of Chronogolf, the management and staff find the software utilities to be very organized and easy to use, The customer service is second to none and finally our customers enjoy using the software to book their tee times and view the house account transactions.

Avantages :

There are many aspects of Chronogolf that make it a complete software package. It has features upon features such as creating numerous price sheets to customize booking privileges and pricing, a tournament module to keep all social events and golf tournaments organized in one calendar. The promotions section is one of my favourite as it gives me the ability to create promo codes for events such as fathers day or mothers day. I am very excited for the Dynamic Pricing module and I am very interested in integrating it into our facility in 2019. It would not be fair to review the software and not touch on the service and continuous enhancements or software upgrades. The customer service staff is second to none. The online chat makes it easy to get an agent and the agents seem very knowledgable and polite when assisting with all questions or concerns we may have. As for the software updates… they are always creating enhancements to the software. Many of these enhancements I believe are driven by the requests sent in by current users of Chronogolf and some are simply generated by the company itself. The final aspect of Chronogolf that I would like to review is the member and guests experience. We have had a great number of members and guests tell us that online booking with Chrono has been an enjoyable experience. The dashboard is clean and giving members the ability to see and book directing into the tee sheet with other members they might know is one of their favourite features.

Inconvénients :

There are some reporting questions I had about reporting in the Lightspeed POS system but CSR at Chronogolf was quick to point me in the right direction.

The Customer service is unparalleled in the industry, with up-to-the-minute response times

Commentaires : We are in our third season using Chronogolf and Lightspeed POS. The cloud based software is easy accessible and user friendly. And the company, in itself, is innovative, constantly adding new features and improvements that make running a golf course Pro Shop more efficient and effective. We look forward to seeing new features and innovations in the future, with the goal of creating the best possible experience for our customers, with the support of Chronogolf!

Avantages :

- Chronogolf / Lightspeed Retail / Lightspeed Restaurant - user friendly and there are constant improvements / innovations - Packages and Subscription module - easy to use, track and manage - House Accounts - automatic payments are very valuable to our operation - Lightspeed Restaurant - a good way to manage a restaurant / bar in an efficient and effective manner - Promo Codes - are a great way to track and manage promotions and discounts for customers

Inconvénients :

- The Sync between the tee sheet and Lightspeed Restaurant is not always automatic, which impacts the management of our Loyalty Program. - We would like to see certain improvements in the Dynamic Pricing module, but since this has been newly introduced, I would like to wait and see the additional features they add - The app is not yet up to speed in terms of performance compared to the current app we are using

Great cloud based system with clean UI

Avantages :

Cloud based! Can be accessed from any device from anywhere. Tee sheet and booking procedure is easy and looks great. Pleasing to the eye and very intuitive in nature. Creating tee times and rates are a bit of a process but once you get the flow it becomes second nature. Creating tournaments and events are simple and can be accessed online. Reporting and statistical information is wonderful and easy to access. Has wonderful features for promotions that work great especially if you have punch cards or multiple round deals. Customer service response is timely and helpful.

Inconvénients :

UI on a phone is buggy. Needs it's own dedicated app. Limited features compared to other golf software. Lightspeed POS has limitations and isn't tailored towards a golf operations unique set of requirements. Online booking procedure for guests differs from other software but still does the job.

The online reservation for tee times save valuable time and energy

Commentaires : I am happy to have introduced Chronogolf into our golf course’s operations.

Avantages :

One of the things I enjoy about the Chronogolf software is the occupancy report per player type, which gives us details of our most busy periods during the season. We can also navigate easily through the calendar to quickly see the events and tournaments for the year. The online reservation platform also allows members to see who they are playing with for any tee time reservations in the future. Even for visitors and guests, we collect emails, phone numbers or any relevant information, which allows us to send unique deals. I find it useful to choose colors for the different player types, which also catches the eye on the tee sheet to help the staff identify members. This small thing improves the member's experience at our golf course.

Inconvénients :

Nothing specific I dislike, the features are great.

Great Product

Avantages :

I love the back end reporting from Lightspeed and the way it feeds into Quickbooks. It saves me time!

Inconvénients :

Sometimes the filters for reporting can be hard to access but that could be user error. :)

Chronogolf has helped enhance my business!

Avantages :

Chronogolf is a great system which makes the check-in process efficient in the golf shop. Our members love the fact that you can manage your own profile and see up to the minute account information. The features you can utilize between notes on the tee sheets, package options, email and text to your customers, etc, are great features that make Chronogolf unique. One of the best parts of Chronogolf is the ability to real-time chat with customer service. A lot of companies sell you a package and make it difficult to service that product. However, Chronogolf is accessible and quick to service and stand behind their product. That is one of the best selling features of this system!

Inconvénients :

I would like to see some changes in the Food & Beverage POS but other than that everything is working in harmony.

Chronogolf is easy to use and completes our day-to-day operations!

Commentaires : Since the arrival of Chonogolf at our golf course, our employees benefit from a tool of the highest performance! We are happy with the decision we made.e

Avantages :

Chronogolf is an excellent online booking software for managing reservations at the proshop. The fact that members have access to their profile online, the ability to take notes on reservations and send emails to customers directly from the tee sheet are just some of the many benefits of having this robust software at our golf course. Moreover, the ability to chat live with Chronogolf agents is without a doubt the main advantage.

Inconvénients :

We want to add the POS integration to Chronogolf to facilitate payments and inventory management.

Great integrated software!

Avantages :

We love the Chronogolf and Lightspeed softwares for its cloud-based solution and aesthetic. It is also easy for non-technical users to learn the platform. Inventory management is also a big plus as it is easy to use and it responds well and fast. The online booking allows us to have more time on our hands to do other things at the proshop because we have less phone calls. For us, it's a perfect solution for a small business that needs a tee sheet management software and a great POS.

Inconvénients :

No specific cons, they update the software regularly and the support chat is there 7 days a week if we have an issue.

The Live Chat Support feature on the tee sheet is great!

Commentaires : Chronogolf also has a "Customer Success" team that will reach out every few months and review our set up and offer feedback on how we can utilize certain features better, which is a great value-add! Overall, I'm very happy to be using Chronogolf!

Avantages :

The bank for the buck is awesome! The biggest advantage of Chronogolf is not having to trade tee times for services. Having an off season to keep our website really helps us-particularly since we are a seasonal course. I like the fact that everything is cloud-based. It's a bonus that everything is integrated with Lightspeed Retail and Lightspeed Restaurant. It makes our Reporting very easy.

Inconvénients :

Sometimes features and upgrades take longer than hoped for. They do keep us up to date when they do introduce new features though, so that's great!

Would highly recommend this to any and all Golf Facilities.

Avantages :

Abercrombie Country Club switched to Chronogolf a few years back and the system has surpassed any and all expectations we had. The software is all-inclusive, providing all your club needs together in one place. Very user-friendly software for staff and Chronogolf provides exceptional customer service for any needs you may not be able to accomplish on your own.

Inconvénients :

The only thing I can say is I know I do not use the system to its full potential but the Chronogolf team is always helping us and letting us know what is new in terms of features and options within the system.

I highly recommend Chronogolf to all golf course managers

Commentaires : I like that a confirmation email is sent to the customer when a reservation is taken, which avoids errors when the player check in.

Avantages :

The Chronogolf booking software is very easy to use for both employees and customers. We can view the tee sheet from any computer or tablet and even make last-minute changes. There is a feature that allows you to send an e-mail to all those who have a reservation to let them know in case of maintenance or bad weather. The functionalities are really great and much appreciated by the players.

Inconvénients :

I don't have anything specific to mention.

Members appreciate how easy it is to book online!

Commentaires : Our golf facility has been happy to use the Chronogolf booking software since 2014. It has been a very good experience so far.

Avantages :

For managing reservations, nothing is easier than the Chronogolf software. Also, from setting up tournaments to processing payments, everything runs smoothly. The platform is constantly evolving and allows golf club managers like myself to monitor the day-to-day operations using the detailed report tool.

Inconvénients :

We had a few issues with the internet that made the situation a bit challenging, but other than that, everything is working great!

Chronogolf is very intuitive

Avantages :

I love the Chronogolf solution for its user friendly features and how easy it is to train employees. For example, being able to move a reservation with a simple drag and drop to the desired new tee time makes things easier to handle at the proshop. Also, the free support by chat that is offered is always fast and efficient.

Inconvénients :

Only con would be the fear of our internet being down and if that is the case not being able to run the proshop in the meantime. That is a risk to take for a great cloud based software.

Easy to use and figure out

Avantages :

Well considering the golf season hasn't started yet, I've only been doing Purchase Orders and adding items, Inventory stuff - so far so good Great online support Flexible contra for clubs that can't afford the monthly payments

Inconvénients :

unfortunately, you must use a specific label printer - you should be able to print from a standard printer. When going back and forth from my receipt printer to my report printer, Brother, the margins must be continually changed or the receipt printer cuts off half of the information

I highly recommend making the switch to Chronogolf, you won’t regret it!

Commentaires : My overall experience has close to none. Chronogolf has exceeded my expectations.

Avantages :

After switching to Chronogolf we couldn’t be happier. We had a few other golf management systems over the years that had their pros and cons but none compare to the modern, easy to use platform that Chronogolf has developed. Our staff love the system and we appreciate their ongoing effort to expand and improve their services. Chronogolf also has one of the best support systems I have ever used, with very quick response times to any questions we may have. I highly recommend making the switch to Chronogolf, you won’t regret it!

Inconvénients :

None! I love everything Chronogolf has to offer.

Amazing... The team is dynamic top to bottom. They have developed a tee sheet solution top to bottom

Avantages :

Seemless integration with Lightspeed and our new loyalty software Kangaroo. Work through from each spot gets better each year.

Inconvénients :

Previous to this season we were using Thirdshelf for loyalty and needed the Chrono Team to help us make a quick and effective move to better. It has proven to have huge success for us.