Avis clients sur Web.com

Highly capable with a learning curve

Commentaires : Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Avantages :

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Inconvénients :

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Best inventory software

Commentaires : Great experience

Avantages :

Syncs all our websites super easily. Great customer support.

Inconvénients :

They don’t always implement the things that people request.

new changes make it very cumbersome

Commentaires : In the past, their customer service has been top notch - one of the main benefits was being able to schedule a service call with an actual rep at any time. We had a major inventory glitch about 6 months ago where all our purchase orders were being double or sometimes quadruple counting in our inventory numbers. It took them nearly 3 months to correct the issue and in the meantime we had to go without accurate inventory and COGS numbers. Now with this change to the user interface, I cannot recommend this software to anyone.

Avantages :

We've used this software for 3+ years for our E-Commerce platform which syncs (one of the main reasons we went with Ecom. The best thing is that is manages inventory and does shipping both.

Inconvénients :

Honestly, this program has served us well for a while, but recent changes to their user interface (shipping workflow) have made it very cumbersome and nearly impossible for us to continue to use. We ship with multiple carriers and many different box configurations to maximize our shipping budget. The new workflow forces the user to 'batch' shipments into like shipments or with the same carrier instead of being able to create multiple shipping orders and then edit them individually in real time like before. This new workflow is horrible for us and we are looking to make a switch very soon. If you're shipping a lot of identical packages all with the same carrier, I guess it could still work for you.

eComdash - Bang for you Buck!

Commentaires : Really enjoy using eComdash, it's been a great part of what we do and makes our lives easier. Trying to manage multiple storefronts can be very time consuming and this cuts that down tremendously.

Avantages :

I really enjoy how much comes out of the box as well as being able to sync everything pretty effortlessly. Most eCommerce businesses have multiple storefronts, so being able to connect is vital.

Inconvénients :

For a bigger business with more custom needs, this may not work as well as you want. I am not sure if support can help with things like this but if it's a more basic structure, you will enjoy.

Alternatives envisagées : ChannelAdvisor

Pourquoi passer à Web.com : The price point made sense for our business as well as the current identifiable needs.

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Commentaires : For anyone who sells on multiple sales channels this product is invaluable.

Avantages :

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Inconvénients :

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Almost Good

Commentaires : Considering that even though they state that they support woocommerce they really do not it is more of a try it and if it works okay and if it doesn't oh well it is your fault. lol what a crap way to run a business.

Avantages :

What I like most was being able to post items to different marketplaces.

Inconvénients :

This software failed repeatedly to post to woocommerce, and there support which is timely and round the clock but this is one problem they did not really try to solve. They said it was on my end, however Sellbrite & Sellerchamp have no problems posting to my woocommerce store. I really hated how their tech support is almost there for you but then not really.

Alternatives envisagées : Sellbrite

Pourquoi choisir Web.com : inkfrog is okay for just ebay but I really need something more multi channel friendly.

Pourquoi passer à Web.com : Sellbrite has really good tech support, and they work well with woocommerce, unfortunately their listing manager does not support html, and that is a feature we can't do with out. So far Sellerchamp is the platform we are currently using and happily paying for.

TOO MANY CHANGES!

Commentaires : We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Avantages :

The fact that it integrates much of what a small multichannel business needs.

Inconvénients :

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Ecomdash decent program for the money

Avantages :

This system did a good job with inventory counts and has a nice pick list and order system.

Inconvénients :

They don't fix issues with their system quickly and in some cases not at all. I used the system for a few years and was happy with it, for the price.. BUT..It had a few things about it which were very inefficient and which were never corrected and over time they seemed less and less responsive to correcting critical system issues. I tried to be patient but in November of last year they developed a problem on one of my eBay ids with eBay business policies which they claimed was actually ebay's issue. There was alot of back and forth on it but by February 2022, I basically could not list any new product on that id at all becasue of it and they were still claiming it was ebay. I tried a free trial with another 3rd party and within 15 minutes I determined that it was not ebay and had no problem fixing the issue, so I switched systems.

for the price you can't beat it, but it lacks speed and ease of use

Avantages :

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Inconvénients :

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration. We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Great templates and content, more than I expected

Commentaires : This AI based website builder is ideal for small business owners and startups who don’t have enough capital to invest on website development and management.

Avantages :

This website’s AI builder generated the website content beyond my expectations. Text, template, photos everything was great!

Inconvénients :

As compared to Zyro, it’s a little expensive.

False Claims On Features Provided

Commentaires : Frustrating, after 6 months of being told change different setting and being passed around customer service representatives we were told the features we signed up for could not actually be provided.

Avantages :

None, I regret that we have put in the time that we have to try to get this software to perform as advertised.

Inconvénients :

The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most.

Alternatives envisagées : Extensiv Order Manager

Pourquoi passer à Web.com : Due to claims made in regard to the features provided

Don't Do it

Commentaires : Absolutely not an option. They advertise attractive rates, but then they attempted to charge my account for varying amounts of hundreds of dollars. Their customer service is unhelpful and it concerns me that they may actually be purposely charging accounts several times, not refunding money they say they will, attempting to charge various amounts of money in the hope banks, and busy company owners won't catch it in time or be able to recover the money.

Avantages :

Setting up the site was easy but everything else is not worth the headache.

Inconvénients :

The software is fine. It's the fraudulent activity of the company and the inability of the customer service staff to use the English language that is the problem.

Clunky At Best

Commentaires : If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the future until they sort the backend issues out then it would probably be worth while, but if your going to have to pay to have people set it up because it does not work the way it is meant to then I would choose another platform there are so many out there.
For me I have had to change so much in my store to make it compatible with Ecom so going to wait to get crimbo out the road with then switch. On a scale of one to 10 the support definitely score 10, as for the system for a ecommerce business which uses multi channels the price they charge with what they offer it is a serious -4, if the price was around £30pm then yea maybe a 4.

Avantages :

The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform.

Inconvénients :

First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years... There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does. If service providers like this were regulated like a finance company they would likely be fined a substantial amount. I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there. As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10. Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round.

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Avantages :

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Inconvénients :

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

ecomdash Review

Commentaires : We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.

Avantages :

The syncing with the marketplace is awesome. The search of our product is easily done

Inconvénients :

The filters need reset each time the screen is refreshed within the creating of the Purchase Order system. IE: Monthly sales filters.

Still learning, lots of checkboxes, attributes, buttons and switches.

Commentaires : As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.

Avantages :

In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Inconvénients :

Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

Great Company To Work With! Excellent Software and always improving!

Commentaires : From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!

Avantages :

Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!

Inconvénients :

Really Nothing. I can't say there is anything bad about it.

Great Product for the Price

Avantages :

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Inconvénients :

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Did both our physical AND online store!

Commentaires : Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Avantages :

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Inconvénients :

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Great product to sync your sites inventory across each other

Avantages :

Very easy to use to sync inventory They do a very good job of showing what is selling, so easier to keep items in stock From our experience through the years, their customer support has always been very helpful.

Inconvénients :

Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Runs smooth, any minor problems or concerns are addressed promptly.

Commentaires : Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Avantages :

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

A Must Have

Commentaires : I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.
The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.
You will WANT THIS!

One stop place to list your product on mutliple sites with ease

Avantages :

The software takes care of everything you need to do to list your product. You can think of doing something and that feature is already there in the software.

Inconvénients :

Though all the features are there but explanation for each option is not mentioned any where. For new user it is difficult to know where to find what he is looking for. For eg. I was trying to upload an inventory so I created a manual import format and imported the products. Along with the product headers got added in the inventory. After contacting customer support I came to know that while creating manual import you have to tick the option "File has headers". So what I mean is this information was not mentioned while creating the manual import file, if it was there i would have had not made the mistake. Like wise there are many places information is not provided.

Formatting is a nightmare

Commentaires : Ease of adding content and pictures. But that is about all it has to offer.

Avantages :

I do like adding content. It is easy and efficient. You can drag pictures/documents anywhere and it gives you a grid to make sure it is all aligned.

Inconvénients :

The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted). For a web builder that should be easy to fix. Also the format of the site looks different on different computers.

Web.com Overall Review

Commentaires : Was not unusual to say the least, I mostly SEO optimization and would outsource other SEO tools however was nice having the SEO feature included so far it was alright.

Avantages :

--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective

Inconvénients :

-Limited customization options-Upselling-Limited control on the backend-Lack of scalability