Avis clients sur LionDesk

Liondesk: Almost a one stop Sales/Real Estate CRM Solution

Commentaires : I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.

Avantages :

Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Inconvénients :

Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

LionDesk Has Been A Great Buy For Me!

Commentaires : Better lead management with my database. When leads come in from FB they go straight into a custom text/email campaign and don't fall through the cracks. The platform is clean and easy to navigate and I like the format a lot. I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software. Looking forward to seeing them.

Avantages :

I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out.

Inconvénients :

I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing.

If I could make it do what it supposed to do...

Commentaires : I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.

Avantages :

I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.

Inconvénients :

Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.

Beware of overzealous sales trickery

Commentaires : Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE...

Avantages :

It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.

Inconvénients :

It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.

The CRM Your Real Estate Business Needs

Commentaires : I prefer the existing version of Liondesk and am dreadfully anxious it goes away and the new beta version will fully be running. Right now we have the option to run either version. They say the best CRM in real estate is the one you use.

Avantages :

The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields.

Inconvénients :

The new beta version has a 180° different interface and has changed the usability of the site which is the reason why I selected Liondesk.

Overpromise -Underdeliver

Avantages :

Liondesks features sound like great user friendly features, in theory. The thought of using them is great... Then you get into the system and they dont work or they dont communicate seamlessly.

Inconvénients :

Features often didn't work, accounts dont connect, there's a cap on how many emails and texts you can send, you end up double tracking more than actually accomplishing what you want to do. I HATE the no cancellation clause. I pre-paid a year after a sales pitch and regretted it instantly. I tried to cancel within two weeks. They would not refund any of the over $700 I paid. If you're going to try LionDesk DO YOURSELF A FAVOR AND ONLY GO MONTH TO MONTH! See if it works for your needs. Our RealGeeks site ended updoing 95% of what I needed LionDesk to do and for what I needed LionDesk to do, it was bad at it.

Review

Commentaires : Overall good experiences! I have a few things that I would like to have changed, but for the price very good.

Avantages :

Has the most bang for the buck that I have seen

Inconvénients :

Little clunky, and not the most seem less that I have used. Not a big fan of the look of the beta version.

Great Features and Affordability

Commentaires : Great service and Team . Really enjoy using LionDesk.

Avantages :

Integrating with my business was easy and the different features as well

Inconvénients :

There is nothing I would say I least liked about LionDesk, but I would intergrade videos . That would be a nice feature to have inn our industry.

Feature rich CRM for realtors at an affordable price

Commentaires : I highly recommend LionDesk to any Realtor looking for an affordable CRM with essential features.

Avantages :

LionDesk can do most things a good CRM can do. Drip campaigns are very easy to set up. It helps me to respond back to potential leads quickly. It offers lower fees than most of the competitors in the market.

Inconvénients :

The software can be glitchy at times and the customer support needs improvement. I had a poor experience syncing contacts and leads into the system but the issue was resolved after reaching out to the support.

Good funtionality for the price!

Commentaires : Excellent for the price. Am able to use and customize email drip campaigns. Able to track all info related to last communication and set future task or todos.

Avantages :

All the functionality needed to communicate and track leads and clients.

Inconvénients :

Doesn't allow for you to choose using same email for 2 separate clients, such as when a client is also acting as a PR or Executor to another client (hence the contact info is the same, but want to keep track of separate names and addresses).

This is the very best CRM for the money!

Commentaires : My overall experience is like I described above. I feel the drip campaigns prewritten on this program are more intuitive then others programs I’ve tried. This is the best CRM for the money, you definitely can’t go wrong and when I see that others I’ve referred to this program now also refer it, I know it’s great!!

Avantages :

You can’t get a full CRM - database, text, and full drip Campaign - for this price!! There are even campaigns input by others if you can’t think of what to say! I love that I can have automatic feed of my new leads and get immediate contact with them from minute one! Customer service is great....either by Chat, email or phone calls. I have referred this program to others who also now refer it!

Inconvénients :

The one thing I liked the least was that they don’t offer enough free texts.

Easy to use

Commentaires : overall its been an easy transition from Market leader to Lion Desk the difference in the functionality is like night and day.

Avantages :

Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools

Inconvénients :

support is not great, hard to reach, turn around time is long for questions. Thats all I have to say

Problem after Problem

Commentaires : Liondesk support is the worst. All they want to do is clear tickets and do not truly address problems that this client is satisfied. First problem was the drip program. I set 50 prospects on drip then let it be. 2 weeks later I checked on the progress and not one email had gone out. They fixed it and said sorry. Then I asked that they restart the drips, It was not easy to get them to assist. Next My FIRST MMS a hello to my contact list. I made a mistake as I was under the impression that I had 1000 it was only 100 mms. I went into overage and ignored the warning as I thought I had 1000. They bulled my CC $5 31 times, I did not even have that many contacts only 800 and many of them did not have phone numbers. Some of my people told me they had relieved the messages but many had not. I asked Liondesk and they said they did not have reporting on what was sent only the last 50. Again I looked to who actually got the messages with no luck. Now 4 weeks later I canceled the account. That is when [SENSITIVE CONTENT HIDDEN] contacted me by phone not in writing, He finally confirmed that many of messages were not sent I was offered credit... where is it? Ill stop here!

Avantages :

what they say you can do The perceived value!

Inconvénients :

faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent.

I tried several crms and was never really happy with the one provided by my broker.

Avantages :

Very robust and flexible that it can be scaled up or down . It has many tools that I was paying separately that I consolidated budget dollars. The support is very receptive to new ideas and service.

Inconvénients :

They have many news add-ons coming on and looking to use can seem like a long time but it's really not. The SMS bulk messager can be a little buggy sometimes but that is normal in any SMS service.

Glitchy Software and Unempathetic customer service

Commentaires : Leads aren't being imported on a regular basis, as it only sometimes works. Customer service doesn't care and wont make it right. All they do is say "they strive to be the best and want to see if there is anything else they can do for you". But they don't fix anything. It's been the worst experienced with a CRM I've ever experienced. Buyer beware!

Avantages :

Version 1 was a great interface. But it's not offered anymore.

Inconvénients :

My imported leads sometimes are imported. Unacceptable. Customer service will not let me cancel my agreement and refund the remaining months. They also haven't even offered to import the hundreds of leads that were never imported due to their glitchy software. I've lost a ton of money due to leads slipping through the cracks.

Easy to use with great functionality

Commentaires : Because I like using it I sign in daily. I love that I can create my own tags and sources. It works great as a solo agent and now that I am on a team it still works great for me and our team.

Avantages :

I absolutely love that I can text from it using my laptop instead of my phone. It makes it so much faster.

Inconvénients :

Nothing yet. I have not come across any issues.

Gets the job done.

Avantages :

Works, Functional, Fast, Easy what else can I say I use it everyday to get my business done. Not to expensive either.

Inconvénients :

A few the price. Other than that its been great. Worth it in my opinion and will get me where I want to be successful.

Not easily navigable. Made for Americans, not Canadians. Has plenty of features and a great support team!

Commentaires : This software didn't benefit my Real Estate Team. I'm sure it has helped others, but it's not what I was looking for. We signed up for a year contract and will be finishing the contract and moving onto another CRM!

Avantages :

Support team is always a call away. Very friendly and helpful. Feature rich, however, not very easily navigable.

Inconvénients :

This software is designed for Americans. As a Canadian, some of the auto drip campaigns and other features (like escrow) did not pertain to us and we did not use those.

My first CRM

Commentaires : I can't imagine trying to manage my customers without it anymore.

Avantages :

Affordable. Easily expandable. Ease of use.

Inconvénients :

I am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons.

Nice tool to Start a management files

Commentaires : Easy to use, easy access to the system, does not require much training time to use the app.

Avantages :

Initially we use it to share information among rental agents about potential new clients for home purchases. Being able to easily organize customer information was very useful

Inconvénients :

The app has some limitations in terms of sharing information and the cost is not the most competitive

Great Software

Commentaires : Great Experiance lots of videos that can help you get up and running.

Avantages :

Great software to follow up on leads.

Inconvénients :

A little complicated to set up follow up campaigns

Everything that you need to automate your business

Avantages :

I love the fact that I can automate everything

Inconvénients :

Not a fan of the new release which is in beta. But it has all of the same features

Liondesk Marketing Reivew

Avantages :

great customer service, easy to use and lots of features

Inconvénients :

features can be hard to find, but customer service is always great

Lion Desk Sept 2019 Review

Commentaires : Helps me organize and keeps my business very visual so I know whats really happening on a day to day.

Avantages :

Helps to keep me on top of things so I can continue to provide a great service to my clients.

Inconvénients :

The new version lack of calendar is something that I will miss.