Avis clients sur Connect Childcare

En savoir plus sur Connect Childcare

Connect Childcare peut vous aider à gérer avec succès votre garderie, à stimuler votre efficacité et à mieux communiquer avec les parents.

En savoir plus sur Connect Childcare

Avantages :

Excellent for parent partnership with Parentzone and for staff to record observations and assessments in Iconnect.

Inconvénients :

The icon of what you are selecting covers the actual icon you want can get annoying and difficult to see all icons clearly.

Connect Childcare - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

9,4/10

Connect Childcare a reçu une note globale de 4,7 étoiles sur 5 d'après 17 avis d'utilisateurs publiés sur Capterra.

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Craig
Director (R.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Connect Software Childcare

5,0 il y a 3 ans

Commentaires : Their support and product knowledge is exceptionally.

Avantages :

It’s flexibility and functionality. The integration of auto posting payments through the app directly to the customers accounts.

Inconvénients :

Some aspects of the software do require some learning. Some of the functionality is quite complex. But this gives you great flexibility.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for your brilliant review Craig, we really appreciate you taking the time out to post this. We're really happy to work with Portico and it's great hear that your nurseries continue to benefit from Connect's functionality.

Ewan
Director (R.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything you need in one package

4,0 il y a 3 ans

Avantages :

Connect software does all the management tasks that we need to run our business all in one programme. Parents love the ParentZone and we like the ability to easily run various reports to help that our management team operate efficiently.

Inconvénients :

As we were one of he first companies to use the software we have been a few teething problems as the software has evolved however they do get resolved

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks Ewan, we always appreciate your feedback. I'm glad that your teething problems were sorted out and am really happy to hear that Connect makes managing your nurseries much easier.

Susan
Nursery practitioner (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Our opinion

3,0 il y a 3 ans

Commentaires : Improving as time goes on.

Avantages :

We like the fact that parents have access to the app whenever suits them especially if a child is upset we can directly forward some reassuring pictures to help ease anxiety. You can return to obs throughout period by saving info.

Inconvénients :

You cannot go back on register to check as to whether a child was in. From a parents perspective we cannot see how they see the app and upload images too Also sometimes it gets stuck and takes time to redo. And information is easily lost if it doesn’t save so you have to start again.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thank you for taking the time to leave us a review Susan. I'm really pleased to hear your parents love the app and it's helping to put their minds at ease. You're not able to look at historic registers on iConnect, but you can see these from the main Connect Childcare software. If you would like us to show you where to find these our support team will be glad to help. You can call them on 01282 507 945. This web page should help you with any queries you get from parents as it lists the answers to our most frequently asked questions: www.connectchildcare.com/information-for-parentzone-users/ Thank you again for your review. We've always working on improvements and updates and really appreciate you sharing your perspective.

Bill
Director (Ukraine)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We could not manage without it!

5,0 il y a 3 ans

Commentaires : The service we receive is second to none - they follow up on every cal to ensure that any issues have been dealt with we have reduced our staffing costs due to their staff ratio module and are able to move staff to other settings to fill any gaps. The utilisation of staff accross 3 setting has greatly reduced the wage bill.

Avantages :

The fact that I can work from anywhere and manage all three nursery's from any where in the country. It is once you have had the training easy to use, does all our staff ratios, grant allocation and invoicing. The parentzone zone and I connect is easy for the practitioner to use, with parent partnership and two way communication playing a major part in our day to day activities. The management reports and widgits provide clear concise information. We have looked at other systems and nothing comes close.

Inconvénients :

The price! - it is not the cheapest, but you get what you pay for. The software team are there to answer and question you might have and can log in and sort it for you if your struggling. There is always going to be cheaper options but its like buying a cheap car and a Rolls oyce the money you save in time far out ways the cost

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thank you for taking the time to leave such a great review Bill. We love having you and Julie as customers and hope we can continue to impress you with our software and support service.

Angela
Director (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What I like about Connect

5,0 il y a 3 ans

Commentaires : Using Connect has helped us to reduce our debt as it gives you much more control and the information is straight at hand. It has improved communication with parents/customers and as the system is easy to use for observations and assessments, it means that my staff have more time to spend with the children rather than doing paperwork.
The support is fantastic as any issues are addressed immediately. Also customers pay via an app so makes it easier for customers to pay.
All staff training, contracts and information is in one place.

Avantages :

That I could manage staff, parents, billing, etc all from one computer

Inconvénients :

Inputting all the information initially was time consuming . Also advice when setting up the system would have been appreciated as some things are difficult to change once the system has been set up.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for your amazing review Angela. We'll take your comments about set up on board as we're always working to improve our services. I am so happy to hear that your staff and parents still love the system.

Lou
Operations Manager (R.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

5 Stars ⭐️⭐️⭐️⭐️⭐️

5,0 il y a 3 ans

Commentaires : We have had a really good experience with connect. Any issues are resolved quickly. Business productivity is so much better.

Avantages :

The system made life at nursery a lot easier for us. The fee side of things is brilliant and we have so much more time on our hands.

Inconvénients :

We didnt like the fact that we couldn’t log children’s absence reasons on the tablet but after putting this forward to the team this came as part of the last update so happy days.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks Lou for such a lovely review. I'm glad we were able to update the system to better suit your needs at Kinder Haven, we'd love to hear about anymore improvements that you and your team would benefit from.

Michelle
Nursery Manager (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

When it works it works

5,0 il y a 3 ans

Commentaires : Good, many times we have had support, made changes to the software to make it fit our business

Avantages :

Parent links, shared learning. Instant messaging. Data all in one place.

Inconvénients :

Back ground workings to connect some simple actions are complicated to solve and have many steps. Invoicing and payments don’t always get deducted from bill amount.

Leanne
Nursery Manager (R.-U.)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Connect childcare

5,0 il y a 3 ans

Commentaires : Invoicing and debt management. Working in partnership with head office for enquiries.

Avantages :

Easy to use for invoicing and billing. Grants are easy to use and helpful to break down how funding has been applied to each childs account.

Inconvénients :

The icon of what you are selecting covers the actual icon you want can get annoying and difficult to see all icons clearly. Would like for the population figures to be quicker to calculate, would be great to move between rooms /age groups for a date range rather than reloading each age group to forecast a booking for a childs duration of care.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Hi Leanne Thanks for your review. I've sent your comments over to our product team so they can review them and see if we're able to make changes based on your suggestions. Its really great to hear that you're benefiting from the grants, invoicing and debt management.

alison
operations manager (R.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Superb investment

5,0 il y a 3 ans

Commentaires : It has made our system easier to manage, less chance of mistakes being made and better used by staff to reduce time spent on tablets and increase interaction time with children

Avantages :

It was easy to use, variety of reports and options. The service provided allowed adaptability and consultants endeavour to make the system work for your needs.

Inconvénients :

It does contradict the above but some elements cannot be moulded to suit or needs so we have had to adapt our methods to match the system (but nothing that was a major issue for us) This was minimal in comparison to the impact it had.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thank you for your review Alison! I'm really glad to hear that our software has had such an impact on your nurseries. I hope we can continue to support you and Kaleidoscope in the future

Tom
Financial Director (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Nursery Managemetn Software

5,0 il y a 3 ans

Commentaires : A fantastic bit of software which I wouldn't hesitate to recommend.

Avantages :

The invoicing feature saves time allowing 200+ people to be invoiced in minutes before we used to issue paper invoices which would have to be printed, given out etc.

Inconvénients :

All the data entry which has to be done at the start, however, with everything on a paper-based system before I appreciate Connect Childcare isn't responsible for this!

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for your review Tom. It's great to hear our systems making such a difference to your processes. We completely understand that the data entry process can take some time, but hopefully you've gained that time back (and more) once everything is in the system. Thank you again for your recommendation.

Liz
Director (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly Recommend

5,0 il y a 3 ans

Commentaires : Great customer service, if you have a problem, great support team always have the answers and very helpful.

Avantages :

Connect Childcare is a great system, does just about everything we need it to do for full childcare management, invoicing, registers, staff rotas, etc. Excellent for parent partnership with Parentzone and for staff to record observations and assessments in Iconnect

Inconvénients :

Nothing springs to mind, great software, love it :)

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thank you for leaving us such a glowing review! Its a pleasure to work with you and I hope we can continue to impress you with our Customer Service and future product updates.

Nicole
Senior area manager (R.-U.)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User friendly

5,0 il y a 3 ans

Commentaires : Helps me to manage debt from a distance, view occupancy. Forecast and compare on last years figures

Avantages :

User friendly, good support functions Feeds into parent facilities Can recommend changes

Inconvénients :

took a while to get used to the software and navigate my way around but I think that is because I was used to another software

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for taking the time to leave us a review Nicole. I am delighted that our reports make managing your nurseries easier. If you need help in the future as we add more features make sure you take a look at our Help Desk as it's always updated with the latest how-to guides and training videos.

Chloe
Nursery Manager (R.-U.)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic

5,0 il y a 3 ans

Commentaires : We are able to provide speedy service to parents as we inform them of their child's day, keeping them happy whilst they are at work as they can check up on their child whenever they can.

Avantages :

The convenience of the service and how fast staff can upload observations, meals etc. to ease the minds of parents.

Inconvénients :

When the internet isn't working - not software's fault however!

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thank you for such a great review Chloe. We love working with Pitter Patter Childcare and are so glad that our software has made such a difference to your staff and your parents. Thanks for taking the time to let us know!

Clare
Senior nursery manager (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly recommend Connect Childcare software

5,0 il y a 3 ans

Avantages :

This early years management system is the best one I've ever used. It is straight forward, uncomplicated and does exactly what you need. Customer service is excellent and responsive, highly recommend

Inconvénients :

Nothing, everything has been smooth with customer services there when needed.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks Claire! I've actually shared this one with the team - your comments are so great it's given us all a lift on a Thursday afternoon!

Lucy
Room Leader / Office Admin (R.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excelent Service

4,0 il y a 3 ans

Commentaires : Store children info, email to parents...

Avantages :

The storage of all info, easy to access

Inconvénients :

sometimes having difficulties to switch from one page to other

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for your feedback Lucy We're so glad to hear you're pleased with the service you get at High Elms Manor. Please make sure you call, take a look at the Help Desk or use our Live Chat if you're ever struggling to use the system. We've got a great team here that can help you and your colleagues through anything you might struggle with.

Carlo
Systems Technician (R.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy for a Systems Administrator

4,0 il y a 3 ans

Avantages :

Very easy to deploy across our school network

Inconvénients :

As it is cloud based may go down, but we haven't seen any critical downtime yet.

Réponse de l'équipe de Connect Childcare

il y a 3 ans

Thanks for taking the time to leave us a review Carlo. We have a full Infrastructure team here making sure downtime is minimal. We've had no downtime at all for Connect Childcare and are at 99.97% for iConnect over the past year. We'll keep working to make sure it stays this way and I hope we can continue to make life easier for your Schools.

stephen
R.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Excellent Functionality

5,0 il y a 6 ans

Commentaires : I think that the page needs to be changed, as Connect now does most of the points that you are basing the review on, such as parent portal, staff management and also observations, all integrated into one database.