Avis clients sur Crisp

Amazing Customer Service and a Great Chat App

Commentaires : Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Avantages :

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Inconvénients :

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Good solid website chat app

Commentaires : We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Avantages :

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Inconvénients :

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Fraud for the user

Commentaires : We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Avantages :

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Inconvénients :

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Great tool for CSM and HelpDesk

Avantages :

- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter

Inconvénients :

- New great integrations (like Stripe) are expensive (50% of our monthly subscription)

Really great product

Commentaires : I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Avantages :

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Inconvénients :

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Non-expensive solution for support teams

Avantages :

Quite inexpensive pricing options comparing to competition. Reactive support.

Inconvénients :

Limited integration options and customisation.

Great live chat system, even better help docs

Commentaires : Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Avantages :

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Inconvénients :

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Love this product! More features than other LiveChat products

Commentaires : I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!

Avantages :

- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live.

Inconvénients :

It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

As good as any other livechat product + it lets you see what your users see!

Commentaires : I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.

Avantages :

- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions

Inconvénients :

I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.

Using crisp is reaaly easy and helpful for live support

Avantages :

Desktop, app and email notifications are really good. User friendly app and website.

Inconvénients :

I have no bad comments about crisp app or website

Don't bother with Email Inbox

Avantages :

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Inconvénients :

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Xen Orchestra is using Crisp and we love it!

Commentaires : I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week. PROS: Easy-to-use. CONS: I really need an easier way to trigger the chatbox for some specific user behaviors.
RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders.

Your service is great but as I told you, triggers are missing.

Commentaires : I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Avantages :

Great product and very easy to implement.

Inconvénients :

Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.

Most bang for your buck - Replaced 3 other tools for us

Avantages :

Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Inconvénients :

Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

A good chat service for web and app owners

Avantages :

The appearance of crisp is very simple and sleek, looks modern and professional.

Inconvénients :

Visitors location is not in the free plan whereas other competitors are providing this in the free plan.

Essential Customer Service Tool for Startups

Avantages :

This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Inconvénients :

It is relatively newer but is constantly improving with more integration and features.

One of the best chat bots out there

Avantages :

1) The free version has so many features and is almost complete in itself. 2) Wild cards feature allows you to remove the chatbot from any page . 3) The pricing plans are well structured and the features included are total value for money .

helpdesk wouldn't approve my domain - thinks its a fake website

Inconvénients :

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

Nice product, but a frustrating Customer Support

Avantages :

Easy to manage tickets and immediately answer your clients.

Inconvénients :

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Great experience and value for money

Commentaires : A great product and a great value for money

Avantages :

Clean and good experience, features you would expect, iteration on the product

Inconvénients :

Some settings aren't easy to find or understand, this part could simplified

Great Free Customer Chat

Avantages :

It is free and has a lot of features compared to other customer chat tools.

Inconvénients :

If you are going to pay money for customer chat there are a lot of better ones out there.

Crisp is fantastic.

Commentaires : used several solutions before sticking to Crisp. First, the chat widget looks nice but more importantly their dashboard (to talk with customers) is one of the easiest to use. I have 2 guys behind it at AutoUp. They never had trouble to manage the requests that my customers had. Keep pushing guys.

Avantages :

As I said before, it is easy-to-use.

Inconvénients :

I think they should make plugins more visible. Took me three weeks to discover that they were here. Love the one for Slack BTW.

It's free! But iOS app notifications don't work so well

Commentaires : A good product except for the push notifications. I might be switching for this reason.

Avantages :

It's free for small use. Good features.

Inconvénients :

Notifications don't work that well. I don't get them on my phone smoothly. I get repeat notifications for messages I've already received.

One of the first ever live chat tools I used

Avantages :

I love the interface for this app and the fact that they offer a free plan

Inconvénients :

there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.

Crisp is great

Avantages :

So easy to use and way more affordable than other chat support solutions.

Inconvénients :

Nothing. Crisp is great and has helped us grow our business.