Avis clients sur Crisp

LE MEILLEUR ET GRATUIT

Commentaires : J'adore Crisp, je peux consulter en temps reel ce que fais mon client, le contacter si je vois qu'il est sur une page depuis un moment, lui envoyer un petit message commercial. Je peux également voir de quelle ville il vient, voir s'il se connecte à son compte.

Avantages :

Crisp est gratuit, facile d'installation, et les fonctions sans abonnement sont largement suffisantes.

Inconvénients :

Il est lourd sur le site ecommerce. Il fait ramer les pages au chargement.

Le petit plus pour un site internet

Commentaires : Je l'utilise depuis fin décembre. Donc j'en suis satisfait. L'application mobile et top les fonctions de personnalisation son parfaite de plus gratuite ! Donc rien a redire !

Avantages :

Crisp et le petit plus pour mes client sur mon site internet. Il suffit qui clique sur l'icône et hop les voilà en direct avec moi . Cela reste relativement simple a configurer. La mise en place ainsi que la personnalisation gratuite reste parfaite et accessible

Inconvénients :

Le fait qu'il ne rassemble pas la même personne via le chat . Je peux avoir visitor 76 puis 32 alors que c'est la même personne. On peut ce mélanger facilement

Questionnaire

Avantages :

Il serait intéressant de développer plus de fonctionalités

Inconvénients :

Manque de fonctionnalités et pas assez de statistiques

Meilleur logiciel social

Avantages :

C'est une logiciel qui permet automatique des relations à tout les entreprises bien efficace.

Inconvénients :

C'est le meilleur logiciel qui permet à utiliser dans le monde entier, très très efficace.

Logiciel de Support agent

Avantages :

Un sympa logiciel très flexible et rapide à utiliser pour gérer les mails des entreprises pour trouver de solution aux clients. Avec une fonctionnalités moderne .

Inconvénients :

Un très bon produit et j'apprécie. Je n'ai pas d'inconvénients sur ce produit

Logiciel de support client en ligne

Avantages :

Très efficace et rapide avec des meilleures fonctionnalités et très simple à utiliser. Permet de discuter et trouver de solution aux clients enligne

Inconvénients :

Un très bon logiciel mais un peu coûteux et très simple à utiliser

Logiciel de chat en direct

Avantages :

Ce logiciel me permet de faire des discussion instantané en direct avec mes clients afin s'obtenir des bons résultats rapide et fiable.

Inconvénients :

Avec ce logiciel je n'ai connu d'inconvénients au contraire cela me soulage mon entreprise et quelques seconde j'ai de bon résultats. Alors pas d'inconvénients.

Logiciel de chat

Avantages :

Ce logiciel permet de communiquer avec ses proches .

Inconvénients :

Je trouve pas d'inconvénients à ce logiciel

Logiciel de gestion

Avantages :

Ça nous permet de garder les supporters de nos clients, et les marketing clientèles avec les partenaires de plus la gestion d'informaque des élèves.

Inconvénients :

Ça n'a aucun inconvénients puisque ça nous aide de bien service les clients et je remercie la communauté pour sont n'aide.

Logiciel de travail à distance

Avantages :

Crisp est un bon logiciel car elle permet de travailler à distance sans doute. Elle rend plus réaliste les travail à distance.

Inconvénients :

Crisp est un logiciel qui n'est pas très coûteuse et qui est facile d'accès.

Logiciel de live chat

Avantages :

C'est l'un des meilleurs logiciels qui permet aux entreprises d'accroître la collaboration interne et d'améliorer l'expérience conversationnelle sur plusieurs canaux

Inconvénients :

Je recommande vivement aux entreprises d'utiliser ce logiciel pour un meilleur collaboration avec les clients

Logiciel de gestion

Avantages :

Logiciel permettant de mettre une stratégie de conversation entre les clients en ligne. C'est un logiciel qui essaie de satisfaire les clients

Inconvénients :

Pas d'inconvénient c'est un logiciel qui ne déçoit pas le client

Logiciel d'inventaire

Avantages :

Le logiciel crisp aide facilement les entreprises a mieux faire les inventaires.

Inconvénients :

Sur tout ceux-ci, je donne une qualifications a ce logiciel

The Perfect Live Chat Tool for Websites.

Avantages :

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Inconvénients :

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Good solid website chat app

Commentaires : We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Avantages :

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Inconvénients :

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Very good tool but it has many things to imprive

Commentaires : If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc

Avantages :

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Inconvénients :

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Really great product

Commentaires : I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Avantages :

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Inconvénients :

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Amazing Customer Service and a Great Chat App

Commentaires : Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Avantages :

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Inconvénients :

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Non-expensive solution for support teams

Avantages :

Quite inexpensive pricing options comparing to competition. Reactive support.

Inconvénients :

Limited integration options and customisation.

Crisp is THE best software to boost customer satisfaction

Commentaires : Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Avantages :

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Inconvénients :

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Crisp - Great Product

Avantages :

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Inconvénients :

Nothing really. If there was a better integrated ticketing system that would be amazing.

One of the best live chat tool for websites.

Commentaires : Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use.

Avantages :

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Inconvénients :

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Amazing tool and even better support team

Avantages :

I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.

Inconvénients :

Nothing major just it can be with a bit better UI and design, more minimalist and clean.

helpdesk wouldn't approve my domain - thinks its a fake website

Inconvénients :

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

Fraud for the user

Commentaires : We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Avantages :

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Inconvénients :

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.