Avis clients sur Bookster

2 years in and still happy

Commentaires : It does what it says on the tin well and is not full of bloat. Simple, cost effective and good support.

Avantages :

Easy of use, reactive human support when you need it.

Inconvénients :

Its missing a multi room system as you would need for hotels. So with channels like booking.com if a property is busy but you have another nearby (or on the same site) it wont show up as an alternative. Also a simple CRM (customer db) would be useful. Using our own domain name for system emails (but without buying the website package) would be nice also.

A Treasure Find!

Commentaires : Our experience has been a welcome breath of fresh air in comparison with other software suppliers. And we've enlisted the work of quite a few. The team has an honest, open approach and is particularly adept at understanding and addressing operator needs. Of particular valuable now, in an industry struggling to cope with the destruction caused by the Covid pandemic. Customer communication and support has been available every step of the journey. The service and software performance top rated.

Avantages :

In a nutshell, it does everything it claims on the tin! Simply executed in a way that can be easily understood and managed without having a technical degree. It handles the booking basics well and has developed 'add ons', totally in tune with the need of operators in the holiday rental sector. The focus is on functionality that can be easily implemented, rather than developing ' nice to have gadgets" that are too complex and peripheral to the core task. The software has grown functionality in tune with sector evolvement and customer needs. A keen focus on value for money. I particularly appreciate the limited use of complex jargon that some use to enshrine their software as a "dark art" to justify costs. It's not. The team's open problem-solving capability and approach is very 'can do'.

Inconvénients :

At the start, I had to use 2 different applications of the software to add rates for some of our rental properties. This was due to the challenging seasonal rates system set by one large villa owner. Now, however, all functionality is aligned on one platform that has many relevant additions for the many demands of different operators in various hospitality sectors. The training offered was limited to begin but this has been addressed. Bookster has an excellent chat system that is on hand and of real assistance right at the time you need it. This has helped us understand how we can overcome various challenges relevant to us and use the software to our optimum advantage.

Bookster brings holiday break booking into the 21st century

Commentaires : Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.

Avantages :

Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.

Inconvénients :

The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.

Excellent software booking system

Commentaires : I am very fortunate to have found Bookster as my chosen booking system software. They consistently deliver an excellent service . I would highly recommend Bookster to any potential business looking to use their software. They also designed my website to a very high standard. The team involved in Bookster are exceptionally helpful, friendly and always there to assist your needs in anyway they can.

Avantages :

Easy to use and navigate around. Great features included for my business needs. Excellent user friendly booking system.

Inconvénients :

If ever I feel any features are missing or need to be added Bookster immediately responds to my requests and feedback.

More than a Holiday Rental Software

Commentaires : Bookster is helping our small business stand out in an increasingly competitive market.
The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy!

Avantages :

+ Great customer support, very responsive and friendly + Extensive booking analytics (Including Google Analytics) + Integrates with review websites + Constant improvements to the software + Integrates with other booking agents + Great tool for bulk addition of promo codes, discounts, extras and more. + Suitable for different kind of accommodation + Email marketing (for newsletters, automation etc.) + You can create Blogs and Landing Pages + Bespoke services (website creator, branding, SEO and more)

Inconvénients :

- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area) - Needs some improvements to the Customer Relationship Management software

The best Rental booking software I have ever used

Commentaires : Bookster have a very professional team, they make you feel part of a family. We joined over 2 years ago and it has never broken down or not done what it is supposed to.
The start up process was made very easy - also the estimate to set it up and create our website was very accurate. They are very proactive and give excellent support and online seminars to keep everybody up to date the the vacation rental business. The day to day use has really changed my life - we are quite a small company but have managed to grow as the time we save using Bookster means we can take on more properties.

Avantages :

Ease of use - offering a professional platform for both guests and users. For example the ability do almost all tasks on a mobile while out and about - therefore it enables you to maximise the bookings of offer.

Inconvénients :

I'm struggling to answer this question - I love it all,

Bookster user

Commentaires : Very friendly and responsive team who take a pro active approach to local issues too.

Avantages :

It has an easy interface and is easy to use on a daily basis. It is also a local company we were happy to support.

Inconvénients :

It took time to figure out the different pieces. I couldn't easily see the pricing rules which resulted in mistakes.

Fantastic company

Commentaires : We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly

Avantages :

Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system

Inconvénients :

The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.

Mostly satisfactory

Avantages :

I like that it combines a booking calendar with Stripe payments, and that the calendar import of availability from other channels is frequent, polling every few minutes, which reduces the risk of double booking. The user interface is mostly good, although some options are hard to find.

Inconvénients :

The calendar export for availability is flawed - Bookster exports all bookings, including those imported from other channels. So when Bookster calendar ICS is re-imported to Homeaway, Airbnb, Tripadvisor those export-and -re-imports show up as conflicts. I can ignore those warnings, but I would rather not have them at all. Those others providers similarly offer calendar import and export, but export only their own bookings. For Bookster, this does not appear to be a difficult thing to fix - I say that because all the others do it. I did raise this issue with customer support; the response was that I need to set Bookster up as the master booking system, transfer bookings manually and not have the import-export loop. Frankly, that's a bit arrogant - in this game, Bookster is not the Daddy.

Good option for self caterers

Commentaires : Nice company to deal with and easy to work with

Avantages :

Bookster offered a good easy to use product with sifferent levels of functionality depending on size. Our bookster site was a real strength.

Inconvénients :

We felt the booking calendar and pricing set up could have done with improvements.

Perfect Solution for 1 Property, Great Support

Commentaires : The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do.
My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN.
It does everything I need it to do,
- availability calender and capability to book directly from my site
- Manage bookings and accept payments through my Stripe account (totally painless)
- Manage damage deposits completely automatically with full customization
- I can produce a professional image to my clients with their email service
- I can also take phone/organic orders and set them up myself in Bookster Things it needs:
- Ability to connect multiple iCal calendars. One is not enough
- Ability to edit the theme of the calendar plugin so we can make it match our website better
- Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome)
- The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout. Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.

Avantages :

Their personable helpful support, capability of the software, and the channel integration with Booking.com

Inconvénients :

The dashboard layout and the inability to edit the calendar plugin for my website

caravan vacation rentals

Commentaires : Fairly happy, they generally resolve issues quickly.

Avantages :

Easy to use as the owner administrator, I can update it as often as I want. I am able to use offers discouts which are great for my regular guests.

Inconvénients :

On the entry page, It does not allow for a simple say 2 line description of the business, thus I put that in the communication tab but not sure guests read that.Calandar view dows not show notes so I still use my Airbnb channel calandar to put quick view notes for each booking eg how many people, beds needed, early or late arrival etc.

Good team

Commentaires : I am enjoying using the Bookster system to upload blogs on our website, which is much easier than other tools

Avantages :

A good support team who work hard to work the product to suit our company's needs. Very easy to use for both our agency and our customers.

Inconvénients :

Due to the complexity of our businesses, which combines 3 brands, there can sometimes be teething issues

Solid bit of kit

Commentaires : Bookster has been a great platform and the team has always been quick to respond to queries and issues.

Avantages :

The ease of setting up pricing options through the year

Inconvénients :

Dealing with virtual cards on booking.com, it says the customer has paid but the card has not yet been charged

Great quality - easy to use booking software - would definitely recommend

Commentaires : I've been using Bookster for 3 years. The software has slotted easily in to my existing website and has proven to be 100% reliable. Its now easy to take direct bookings and the system looks after everything including guest confirmation and automated payment processing.

Avantages :

Just as good for small businesses as well as larger ones. Affordable complete booking system. Lots of good tools. I can operate easily from Smart phone. Issues professional looking communication emails to guests. Links in to other marketing channels perfectly. Great team support.

Inconvénients :

Its all pretty good

Simple and Effective - Great!

Commentaires : I have been using Bookster since I joined Reserve Apartments and they continue to improve the customer booking experience and remove so many of the tedious admin parts of running Reserve. They built and look after our website, provide our booking system and allow us to share our properties out to multiple other websites. They are easy to get a hold of and very responsive any time we need help.

Avantages :

It strikes the right balance of having extensive features without being overcomplicated.

Inconvénients :

Honestly nothing!

make it easy to run your self catering business

Commentaires : I have been with this software provider from the very start and it has been a pleasure watch them to develop and enhance this booking software.

Avantages :

Very easy to use, I can access it anywhere and has made operating my self catering business much more efficient.

Inconvénients :

I am impatient for some more tools to be developed to assist with multiple property management.

Too much info required

Commentaires : Excellent

Avantages :

It s interface is very user friendly and that decreases the stress of operating my business

Inconvénients :

Nothing -In the past i have suggested devs and they have been done

A complete package for holiday lets with excellent help and training

Commentaires : All the people at Bookster are so helpful and they are available immediately for queries you have

Avantages :

It is easy to use and the automation saves me so much time

Inconvénients :

nothing, I like everything about it as it have saved me time.

Bookster is Great!

Commentaires : Easy to use, great product for accommodation booking. One of the most user friendly systems out there.

Avantages :

Great customer service

Bookster for Self-Catering House

Commentaires : We were primarily looking for a Property Management System to integrate with Visit Scotland - after some research we chose Bookster based the price and professional look. In setting up the website, I have been so impressed with the level of customer service. Every question I ask, no matter how small is answered, and though some of the features are not able to be changed (it is a set website template, not a self-designed one after all), I feel like the Bookster team does take my feedback into account. It does take some getting used to - mostly figuring out what heading in the back end corresponds with each part of the website that customers see, but we are excited to be taking online bookings and show availability on our website and on Visit Scotland!

Avantages :

The customer service is exceptional, and the value for money is top notch. Beyond that, it does everything advertised, which is why we chose it after all!

Inconvénients :

Some of the small features are fixed in the website template. That being said, it is expected unless you are paying to completely design your own website. When I mention specific features I want to modify to the customer service team, I am often tell that my feedback is being passed onto the developers, so I fully expect this software to only improve.

Smooth running user friendly service

Avantages :

Easy to use for owner and guests Excellent customer service Even the basic website design service produces something with a quality look.

Inconvénients :

At the moment, nothing comes to mind. Been using it a year and so far so good.

My experience is very good.

Avantages :

Good links to own website, so I can show my availability easily. The live chat is excellent, so far I have managed to sort out all my issues using it, no hanging about on the phone. It's also very good value for money.

Inconvénients :

Some areas of the site can be a bit restrictive - for example the information given to customers cannot include hyperlinks and standard emails cannot be amended.

Very good!

Commentaires : been with them for years even if I get just the one booking per month it pays for it's service! cool!

Avantages :

Easy to use!

Inconvénients :

It does take quite a while to update all the dates ....but that's because Cardiff many big events on!

It took a week or two to learn to negotiate Bookster and now I have it makes life much easier

Avantages :

I like that fact it sends out emails for balance monies so I don't have to remember to do this. I can just trust it. It is so much easier that customers can book through our site.

Inconvénients :

There were some minor issues where to find things and setting up emails and when they were sent out but now its fine. Sometimes I would like to add customers that have chosen to pay through the bank so all customers are in one place, it isn't easy to do.