Avis clients sur iLobby

User friendly sign in system with all the bells and whistles.

Avantages :

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Inconvénients :

Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

iLobby is a great solution for digital attendace

Commentaires : Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Avantages :

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Inconvénients :

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

iLobby Review

Commentaires : This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Avantages :

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Inconvénients :

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Great Product/Service

Commentaires : Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Avantages :

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Inconvénients :

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

iLobby supporter

Commentaires : I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Avantages :

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Inconvénients :

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Purolator

Avantages :

1. I Lobby is a great system. It is simple and very easy to use. 2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative. 3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company”

Inconvénients :

1. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period. 2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times.

iLobby

Commentaires : We currently have the system set up to prescreen our visitors. We have a safety video that will auto play along with additional safety information. This option has proven to be very successful and allows for quick introductions and ensures that all visitors are receiving the same information.

Avantages :

As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful.

Inconvénients :

The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems.

Futuristic and Easy

Avantages :

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Inconvénients :

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

iLobby Makes Visitor Sign In Easy

Commentaires : iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Avantages :

Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in

Inconvénients :

All positive thus far. No negatives have come to light.

Amazing experience and top notch service

Avantages :

Having the ability to monitor all my visitors from the online portal is by far the best feature for me. It allows me to keep track of everyone and maintain a safe environment

Inconvénients :

I would like to see some intergration involving parcel deliveries. To be notified when a package arrives would assit i. The company running smoother

iLobby is Useful!

Commentaires : Overall I enjoy this product. Some suggestions which would help me particularly, a group sign in option would be awesome (sometimes I have 5-9 people show up and if I don't preregister it takes time to get them sign in). One sign in page with multiple lines would be cool and then it could easily just print the badges.

Avantages :

I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is

Inconvénients :

It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors.

Easy and helpful

Avantages :

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Inconvénients :

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company.

Great Training

Commentaires : It's great, we use it daily.

Avantages :

It looks good to our stakeholders, it is easy to use, it gives our employees notice when they have a visitor.

Inconvénients :

We had an employee leave and during that time, we lost the screwdriver that unlocks the case. It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver.

iLobby

Commentaires : Simple to set-up and manage, great pre/post-sales support. Interface is clean and tidy.

Avantages :

Simple and efficient. Addressed all the company concerns related to GDPR.

Inconvénients :

I would love a version for Android. I feel that the iOS platform is a limitation.

iLobby review

Avantages :

The summary dashboard which provides a clear picture of who is on site and who has been having the most visitors.

Inconvénients :

In order to analyze our visitors, we need to export the data which is typically very slow.

Great help

Commentaires : Great way to show off our smart factory to all our visitors

Avantages :

Easy to use! Looks appealing and fits the theme of our smart factory. Multiply features are available

Inconvénients :

For the most part they are no cons for the use.

iLobby- Review

Commentaires : Easy to implements, support is responsive

Avantages :

The cost of the solution is an exceptional value

Inconvénients :

The extra cost to develop any additional functionalities. ADFS incompatibility

Good product but with printing issue

Commentaires : I am overall happy with this iLobby except the printing issue

Avantages :

No receptionist , Guest check in is easy and fast

Inconvénients :

Printer is not working sometimes while using wifi, switched to Bluetooth

iLobby Review

Commentaires : Experience has been very positive. We are able to now keep track of our visitors and easily notify the host via multiple methods when they arrive at our facility. It just works with no baby sitting!

Avantages :

Ease of use and the simplicity of the system.

Inconvénients :

Quality of badge picture. Awkward way of taking the picture. Have seen other products that produce a better quality badge. Probably just need to get a better printer.

Great virtual reception software

Avantages :

Automatic notifications of email and phone.

Inconvénients :

The printer is not that smart. It only supports Bluetooth and password-only wifi.

iLobby review

Commentaires : We had an issue with guest coming to the main entrance and not being able to contact their host. This lead to frustration and guess being missed and having to make another visit. Additionally, the paper log book we were using was bulky and not very useful in the event of an evacuation. Much easier and functional to review the guest list on a phone app.

Avantages :

Product is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor

Inconvénients :

the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

Manage your meeting room

Avantages :

- Best tool to show your meeting room availability based on real time. - Option to book meeting room from device.

Inconvénients :

- Should have option to manage 2-3 meeting room (if rooms are adjacent to each other). - User authorization before booking meeting room.

ilobby system has been a great system of us

Avantages :

I enjoy walking into the lobby and being able to greet our guest by their name. The ilobby system has been a great system for us at WestRock.

Inconvénients :

ilobby has been a great system to have.

Great program to use with various locations

Avantages :

Ease of use for visitors Able to see all visitors in all our locations

Inconvénients :

Haven't found a con yet! Still working through all of the configurations on how to use it.

iLobby

Avantages :

easy of use, and how straight forward it is.

Inconvénients :

some days have a hard time reprinting the badges, seems like it does not want to connect to the printer.