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En savoir plus sur Lucky Orange

Renseignez les hypothèses de test A/B avec des informations tirées des heat maps dynamiques et des enregistrements de session. Enquêtes intégrées dans les pages incluses sans frais supplémentaires.

En savoir plus sur Lucky Orange

Avantages :

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Inconvénients :

Its a little bit difficult to learn but as all applications you can learn it.

Lucky Orange - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,9/10

Lucky Orange a reçu une note globale de 4,7 étoiles sur 5 d'après 220 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (220)

frantz
gerant (Martinique)
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Progressif

4,0 il y a 2 ans

Avantages :

exactitude dans les données transmise par le site

Inconvénients :

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to support@luckyorange.com to get that conversation started. Again, thank you for your review! Cheers - Bradley from Lucky Orange

George
George
founder (Australie)
Utilisateur LinkedIn vérifié
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Look no further

5,0 il y a 2 ans

Commentaires : Overall the experience has been great

Avantages :

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Inconvénients :

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternatives envisagées précédemment : Hotjar

Logiciel antérieur : Crazy Egg

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange

Ripon
IT Executive (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It helps me to optimize our website smoothly.

5,0 l’année dernière

Commentaires : Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Avantages :

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Inconvénients :

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternatives envisagées précédemment : Hotjar

Pourquoi choisir Lucky Orange : smooth visitor recordings facilities.

Logiciel antérieur : FigPii

Pourquoi passer à Lucky Orange : Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Réponse de l'équipe de Lucky Orange

l’année dernière

Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange

Stephen
Owner (É.-U.)
Musique, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Lucky Orange is a Critical Tool at a Great Price

3,0 il y a 2 ans

Commentaires : I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Avantages :

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Inconvénients :

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Sarah
Product Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Straight forward onboarding and easy to learn

4,0 il y a 4 mois

Commentaires : Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.

Avantages :

I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.

Inconvénients :

I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.

Réponse de l'équipe de Lucky Orange

il y a 3 mois

We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange

Quynh
Senior Marketing Specialist (Australie)
E-learning, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The heatmapping and website analysis tool you need for your business

5,0 il y a 9 mois

Commentaires : It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

Avantages :

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

Inconvénients :

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

Réponse de l'équipe de Lucky Orange

il y a 8 mois

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

An easy tool to understand your website performance

5,0 il y a 6 mois

Commentaires : Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Avantages :

I like the simplicity of setting it up and the clear visualization of the data.

Inconvénients :

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tool

5,0 l’année dernière

Avantages :

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

Inconvénients :

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Alternatives envisagées précédemment : Google Analytics 360

Pourquoi passer à Lucky Orange : I was recommended Lucky Orange by an E-commerce specifalist

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange

Shayne
Shayne
Director of Sales (Inde)
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A range of useful optimization tools to help understand your customers better!

4,0 il y a 5 ans

Commentaires : After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

Avantages :

1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

Inconvénients :

1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab.

Asad
Director (Australie)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Brilliant!

5,0 il y a 2 mois Nouveau

Avantages :

Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.

Inconvénients :

nothing

Réponse de l'équipe de Lucky Orange

le mois dernier

Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange

Christophe
Founder (France)
Produits laitiers, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product

4,0 il y a 3 semaines Nouveau

Avantages :

Great Support, competitive prices, useful

Inconvénients :

Some bugs;, not very easy to use and straigthforward

Réponse de l'équipe de Lucky Orange

il y a 2 semaines

We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange

Sayam
CMO (É.-U.)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great value for marketeers with limited time and budget

5,0 il y a 5 ans

Commentaires : I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Avantages :

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Inconvénients :

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Alternatives envisagées précédemment : VWO Insights

Réponse de l'équipe de Lucky Orange

il y a 4 ans

Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange

Aaron
CMO (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Effortless Setup and Valuable Features

4,0 il y a 9 mois

Commentaires : My overall experience with Lucky Orange has been largely favorable. Its ease of use combined with powerful features like screen recording and GA4 integration make it a valuable tool in my analytics arsenal. The occasional non-displaying screen recordings and the absence of bot identification are areas for improvement, but they don't overshadow the positive impact Lucky Orange has had on my ability to monitor and enhance user engagement on my website.

Avantages :

The setup process for Lucky Orange is remarkably straightforward, eliminating any technical hassle right from the start. Navigating through its features is intuitive, making it accessible even for those who are not as tech-savvy. The screen recording functionality stands out as a particularly useful feature, allowing for an in-depth understanding of user interactions, and I find myself utilizing it frequently. Integration with Google Analytics 4 is seamless, providing a robust way to feed detailed analytics directly for comprehensive data analysis.

Inconvénients :

A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user experience analysis. Additionally, the lack of a feature to identify and filter out bot traffic on the site is felt, as it would enhance the accuracy of the data collected.

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at support@luckyorange.com referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange

Raffaele
Director (R.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great App

5,0 il y a 11 mois

Avantages :

I love being able to see recording in real time. It really help businesses focusing on understanding customer journey and view an issue that need attention. I strongly suggest any e-com business to use this app!

Inconvénients :

So far no negative comes. I still want to take advantage of the segmenting features but I need to scale my business first.

Réponse de l'équipe de Lucky Orange

il y a 11 mois

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking! Cheers - Bradley from Lucky Orange

Amit
Product Manager (Inde)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing Product! Heat-mapping made easy : )

5,0 il y a 2 ans

Commentaires : The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

Avantages :

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Inconvénients :

Back-tracking of data for heat mapping is only possible for 60 days!

Alternatives envisagées précédemment : Hotjar et LogRocket

Pourquoi passer à Lucky Orange : Pricing majorly & associated capabilities.

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help! Cheers - Bradley from Lucky Orange

Jesh
Product Marketing Specialist (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Beautifully designed and simple to use

5,0 il y a 5 mois

Avantages :

The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience. We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.

Inconvénients :

The only negative is the time it takes to load heat maps and recordings, otherwise its all good.

Réponse de l'équipe de Lucky Orange

il y a 5 mois

These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Lucky Orange Is A Solid Choice

4,0 il y a 9 mois

Avantages :

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Inconvénients :

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Réponse de l'équipe de Lucky Orange

il y a 9 mois

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to support@luckyorange.com at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at support@luckyorange.com mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Zachary
Director (Singapour)
Vente en gros, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great beginner visitor snapshots software

5,0 il y a 2 ans

Commentaires : I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Avantages :

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Inconvénients :

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Alternatives envisagées précédemment : Hotjar

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange

James
Founder/Owner (R.-U.)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good overall view of activity

5,0 il y a 11 mois

Commentaires : Good

Avantages :

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Inconvénients :

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Réponse de l'équipe de Lucky Orange

il y a 11 mois

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team (support@luckyorange.com)? We would be more than happy to take a look and investigate potential issues further. Cheers - Bradley from Lucky Orange

Erik
Owner (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best analytics tool for digital marketers

5,0 il y a 9 mois

Commentaires : love it. The customer service responds fast and its priced well.

Avantages :

I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.

Inconvénients :

Had to think about this, as its pretty much my fav tool.....I have no complaints really.

Kosara
"Easy to use app" (Serbie)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

"Easy to use app"

4,0 il y a 3 ans

Commentaires : Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Avantages :

Seeing what the client is reffering to and having the option to help them in that particular time.

Inconvénients :

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Réponse de l'équipe de Lucky Orange

il y a 3 ans

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange

Alan
Founder and CEO (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

DemandRevenue.com review of Lucky Orange

5,0 l’année dernière

Commentaires : Excellent, really love the capabilities and I know more I could be doing!

Avantages :

The ability to monitor user movement through my website

Inconvénients :

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Réponse de l'équipe de Lucky Orange

l’année dernière

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions! Cheers - Bradley from Lucky Orange

Josh
COO (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great insight for user behaviours

4,0 il y a 5 mois

Commentaires : Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Avantages :

I like being able see the decision making process users were using when navigating the site.

Inconvénients :

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Réponse de l'équipe de Lucky Orange

il y a 4 mois

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange

Aqeel
Aqeel
Marketing Manager (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Web Analytics Tool

5,0 il y a 2 ans

Avantages :

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Inconvénients :

They recently launched a new version which I didn't like and I am still using the old one.

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange

Gerald
CTO (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Reference Me, LLC LO Review

5,0 il y a 5 mois

Commentaires : I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.

Avantages :

Ease of use, great ui, captures relevant information

Inconvénients :

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Réponse de l'équipe de Lucky Orange

il y a 4 mois

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website. Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to support@luckyorange.com referencing this review to get the conversation started. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange