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Salesmachine surveille le statut de vos clients et leur activité afin que vous puissiez vous concentrer sur le bon client au bon moment.

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Avantages :

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Inconvénients :

A lot of the time they just forget about your ticket.

Salesmachine - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
3,7
Rapport qualité-prix
4,4

Probabilité de recommander le produit

7,8/10

Salesmachine a reçu une note globale de 4,5 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (11)

Utilisateur vérifié
Customer Success Lead (Belgique)
Utilisateur LinkedIn vérifié
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good CSM tool to get started

4,0 il y a 3 ans

Commentaires : Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Avantages :

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Inconvénients :

Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

Jennifer
Marketing Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp
5,0 il y a 4 ans
Christian
Christian
Head of Growth (Australie)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

They exaggerate features and offer terrible support

1,0 il y a 3 ans

Commentaires : I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Avantages :

The platform integrates with Intercom, which is what we needed. We needed the sales + CS layer with tasks, automation, etc. over top.

Inconvénients :

They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really. A lot of it is there but doesn't really work. Then it's like pulling teeth to get through to support. A lot of the time they just forget about your ticket. I don't think it's their fault because the product has problems and there aren't enough devs to fix things. I'm very frustrated that we can't do a lot of the basic things that they told us were possible.

Jan
Founder ()
Traduction et localisation, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Customer Success Platform that shines...

4,0 il y a 6 ans

Commentaires : Besides the easy to use and astonish beautiful UI, salesmachine.io helped us to get better support to our customers and trial users. Having this insight helps us a lot in reaching out to our customers with the right information. A lot of value for the price - even for startups on a tight budget.

Avantages :

- beautiful UI - all features needed to start you own business grow

Inconvénients :

- not for me

Thomas
Thomas
Marketing Communications Manager ()
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Great potential

5,0 il y a 7 ans

Commentaires : Salesmachine provide a reliable solution and a good UI for customer success manager.
Using their workflows allowed us to do simple automation based on our incoming data, and it work well!
Customer profiles on Salesmachine are particularly interesting and provide all the information a CS would need at a glance.

Avantages :

Easy to setup Easy to use All information at a glance

Inconvénients :

Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

Niklas
Allemagne
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Salesmachine tracks customer behavior

5,0 il y a 6 ans

Commentaires : Salesmachine gives our team the tools to monitor all of our customers behavior  this is needed to reach out just in the right moment. Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

Valentin
Valentin
Customer Success Director ()
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp
5,0 il y a 7 ans
Donovan
Partner (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent For Startups

5,0 il y a 6 ans

Commentaires : The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great. Looking forward to working with it more in the future and finding new ways it can help me and my business grow.

Avantages :

Ease of use

Inconvénients :

Which there were more integrations with other SaaS offerings.

Lionel
Lionel
Co-Founder & CTO ()
Utilisateur LinkedIn vérifié
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Real insights on your users

5,0 il y a 7 ans

Commentaires : Salesmachine is a great tool to detect which users you should contact right away. By doing the complex stuff for you it keeps your customer support team focused on the real value added work and eventually lowers your churn rate.

Avantages :

Neat, and good support team

Inconvénients :

Complex events (associated metrics) not handled yet

Niklas
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Salesmachine does the job perfectly

5,0 il y a 7 ans

Commentaires : Salesmachine is so nice and helped us a lot. Integration with Segment was super simple and I liked that the Segment alias function worked out of the box with Salesmachine! We use it so we can have landing page leads (identifier is the email) that can later turn into customers (identifier from our database). Keep it up! :D

Esther
Esther
Operations director ()
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Great customer management platform

5,0 il y a 7 ans

Commentaires : I have been using Salesmachine as a our main onboarding tool with great results. Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts .

Avantages :

- Flexibility - Ease of use - Customer support