Avis clients sur ProPet

Fully featured with constant improvements

Commentaires : ProPet has made it so easy for us to run our business, while the lack of Xero support has created a couple of hurdles for us, we're very happy with the overall result we've been able to achieve using it.

Avantages :

Above all other training, daycare, boarding or grooming software - this stands tallest. ProPet is the cleanest, fully featured solution out there. While it can be very detailed and time consuming to set up, this customisability is what makes it great when you're looking for it later. The support is super helpful and always willing to hear out suggestions and feedback.

Inconvénients :

The training module was heavily based on the boarding/daycare module. This is understandable as it required a starting point, but has still borrowed far too much from these modules instead of rethinking how it should work for training and building the module from a different perspective.

Years later and still love it!

Avantages :

Did my first review back in 2017 after using the product for a year. It's now 8 years we've been on it and we still love it. Our customer service needs are minimal but when I do need help they they've been very responsive.

Inconvénients :

no complaints - think we've only gone down a couple times in 8 years and they responded well and quickly resolved.

Great but needs work

Commentaires : It's great but a lot of the issues we have they just say
They are working on it Things we have asked for 4+ years ago

Avantages :

It's really easy to use and to train people to use. Very straightforward and user friendly. Customers use it easily too

Inconvénients :

So much needs to be done - main complaint is customers book even if you are full We have to manually tell them we're full Causes confusing and overbooking

Not the best

Commentaires : When you have an idea or need something fixed within the software, the customer service reps are programmed to tell you that your idea is wonderful and that it will be placed on their list of great ideas, but nothing ever gets done. There is no tracking of open support tickets or follow up to help requests. There is no searchable help screen from within the software. You can search and external, ProPet knowledge base but it is very out-of-date and clunky. To me, the annual price I paid is no longer worth the value of the product/service I receive. However, once you have used ProPet for a period of time, it's hard to make the switch to another program.

Avantages :

It does help me manage my kennel space well. With ProPet I can avoid double bookings. Clients seem to find it easy enough to use.

Inconvénients :

While there is some room to customize the major and standard functions for my business, not all functions are that useable. We don't use the words "colour" and "cheque" in the US, it would be nice to have an American version of the software. What should be standard functions, you must create your own "rule" for to enable them to work properly. For example, there is no way to block clients from submitting reservations when you are going to be closed for a period of time. You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates. You can't easily indicate when you kennel is completely full to clients and can no longer take reservation requests. You simply have to "cancel" every request as it comes in for the period you are full. If you like reports, ProPets has tons of reports, I think I use 2 -3 of them.

Great Product, Terrible Service

Commentaires : We would still be using this software if they had any kind of customer service after the sales team is done with you.
The software is great until it's not, and if you need help, you're on your own.

Avantages :

The product is excellent for multi channel pet businesses

Inconvénients :

The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me.

Floppy Dog Daycare- us and our customers love it!

Commentaires : The ability to schedule online has been such a life changer. Before our customers would have to get on our website, send us an email via "Contact us" form, then it would go to the business owner who would then forward it to our general email. From there we would have to either email or call the pet owner to let them know they have confirmed. Now, its 4 buttons and its done! We have gotten amazing feedback on the portal, and we adore Propet & its ease of use. When we first got our demo we asked a few of our best customers if they minded trying it for us and giving feedback. They loved it on their end, and we loved it on ours! So incredibly happy we made the switch!

Avantages :

We ADORE the ability for clients to schedule appointments online. It has cut down on our phone calls and encourages people to make appointments instead of just walking in. The automatic emails are fantastic, as our regulars don't really need to look at every email! Going from Kennel Connection to Propet has been one of the best decisions we have made! Propet is incredibly easy to learn, use, and grow. It keeps us incredibly organized and easy for anyone look at and understand what is going on.

Inconvénients :

The phone app could use some work. I would love to see availability for the day (kennel view) on the app. Having an app for customers would also be awesome! I've had a few people ask about it. If there was a way you could turn off customers being able to make their own accounts that would help as well. We are afraid to put the link for the portal on our website, as someone did make their own account and sign their dog up for boarding without speaking to anyone. It made for a very confusing time when they showed up and we didnt know the dog. Would also love if there was a way to make a dog Bold, or red, or underlined on the dashboard for specific things. Right now we are using the High Priority note (adds a red star next to the dog name) but it is easy to overlook. Something obvious would be nice for dogs that can't go into the daycare yards or are dog aggressive. But overall, we absolutely love the software, and you guys are doing fabulous things!

Propet from a Person who is not techie

Commentaires : Knowing your pet's activity and health levels: ProPet’s sensors and tracking technology provide pet owners with an understanding of their pet’s activity, health, and behavior. Connecting with your pet: ProPet’s app allows pet owners to interact and communicate with their pet, as well as receive notifications when their pet’s activity levels change. identifying potential health issues: ProPet’s sensors and tracking technology can alert pet owners to changes in their pet’s health that may require further medical attention.BenefitsImproved pet health: ProPet’s sensors and tracking technology can help pet owners better understand their pet’s activity and health levels, allowing for more informed decisions about their pet’s health. Increased pet safety: The device and app can alert pet owners to changes in their pet’s activity levels, preventing dangerous situations or accidents. Improved pet tracking: ProPet allows pet owners to track their pet’s location, ensuring their pet stays safe and secure. Reduced pet anxiety: ProPet’s tracking technology also allows pet owners to monitor their pet’s activity levels, helping to reduce pet anxiety. Enhanced pet care: The device and app provide pet owners with detailed insights into their pet’s health, allowing for more personalized and tailored care.

Avantages :

ProPet offers a comprehensive set of pet care services, including dog walking, pet sitting, overnight care, and more.They have an easy-to-use booking system and offer flexible scheduling options.ProPet provides an insurance policy that covers any damage or injury that may occur during pet care services.ProPet offers competitive pricing when compared to other similar services.

Inconvénients :

ProPet does not offer grooming services.They do not offer any discounts for multiple pet households.ProPet does not have a mobile app for customers to book services.

From the beginning Propet has been great to work with and has fixed things immediately for me.

Commentaires : Really helps me to know what my staffing requirements are as we can see immediately what our reservations are for the day or week. I use the report functions daily. Very user friendly!

Avantages :

Almost able to run my complete business and they try really hard to make it all work but it doesn't for the home pet services side.

Inconvénients :

I have a home pet sitting services and I can't quite get that integrated. I did have an issue with the QuickBooks integration but they fixed quickky

Definitely Worth Your Money!

Commentaires : I run a dog training business and I've found that having all of the appointments, pricing, and notes in one place is great. Since I don't use the main 'kennel' aspect of ProPet, there are some aspects that work a little strangely from time to time, but I've only been using ProPet for a couple of months now and every single month, they've added new and extremely useful features. I'm very happy with my purchase and look forward to continuing to use it into the future.

Avantages :

Easy-to-use & Continuously adding new (wanted and useful!) features

Inconvénients :

How the modules are separated and expensive to add unless you're going to be using them all the time. There is also a bit of a learning curve to figure out how to use it and customer support is really only accessible through email.

We are a new boarding kennel and training facility. We love using this software.

Commentaires : This software is easy to use, well thought out and it has lots of features. It helps us keep track of appointments, training, grooming, etc. Love it.

Avantages :

Easy to use, customer service has been outstanding. In addition, they are working on upgrades and have used some of our requests to customize the experience.

Inconvénients :

There are still a few things in Beta, but they come out quickly and are well thought out and tested.

It has been an easy transition moving from our old program to ProPet

Commentaires : Easy to use
Variety of options for client information
Can access from anywhere

Avantages :

I like the fact that the transition was very easy from our old program to this one, this program is easy to use and offers a lot of flexibility. Customer service has been great in assisting me with any questions and providing information on certain functions of the program. I also like the fact that you are constantly improving based on the customer feedback and requests. I also love the fact that I can log in from anywhere to make changes or create a booking.,.

Inconvénients :

I wish there was a way to have payments allocated in to the particular service when dealing with a dog that is already checked in under one service. For example.....when I have a dig that is checked into daycare but is also getting a groom and paying for a class, rather then it all go under the daycare (having them be entered as an add on service), have the other services go under their particular service area all while keeping it on one invoice. I am looking very forward to having the commission report completed as well as I have 2 groomers on staff right now and their payroll take a while to go through.

ProPet is amazing! I love how easy it is to use and how we can make it personalized to our business.

Commentaires : We have already saved so much paper & time with this software program. We are heading into one of our busiest weeks of the year (4th of July) and it has been so easy getting everything together for each individual customer. :)

Avantages :

I can't choose just one thing that I like most about ProPet. I love how easy the program makes our daily tasks. We no longer have to make Confirmation Calls to remind customers about their dog's stay with us - instead they now get email reminders. I also love how everything is in one place & customers can also access their account to see if they have bills to pay, book reservations, etc. We love ProPet!

Inconvénients :

What I like least about ProPet is just the fact that not all of our customers aren't really thrilled about the new system. We've received a few complaints that we are going this route but you know what's awesome? It doesn't matter if they are on board or not! We can still use the software and customers don't even have to ever access their account if they do not want to.

Overall good experience.

Avantages :

Online booking system is a very nice feature and our clients also enjoy it. The clients can upload photos of their pet/s and monitor their passes at all times from any where. A lot of features to choose to use.

Inconvénients :

Can be difficult to navigate and use some of the features. Finding that some of the reports are not always 100% accurate. Some of the features we do not use.

Great Software

Commentaires : We looked at a lot of Kennel software before choosing Propet. Overall it is the best for our situation. They have been great at adapting to specific needs. A few issues remain unresolved, for instance you are not able to provide a statement for a customer, but I am sure as time goes on they will have this resolved.

Avantages :

It is flexible and adaptable to a variety of dog boarding situations.

Inconvénients :

The reports available need some improvement. A daily sales figure(versus money collected) is key. The ability to provide a customer with a monthly statement would also be helpful.

The software is very helpful for our business.

Commentaires : The increase in customer base due to ability to organize.

Avantages :

The way it helps organize our company and customers. Our customers have said they like receiving the automatic reminders of appointments. We like the use of kennel cards with pictures and all of the details available on the cards.

Inconvénients :

When we added kennels to our building we weren't able to add them visually in the the "kennel view" screen where we would have liked.

Fantastic comprehensive easy to use program

Commentaires : More streamlined booking system that multiple staff can use at once. Customers can send requests making bookings quicker and easier.

Avantages :

This program is very easy to use. It is very customisable which is great and it has every feature We needed, which is very rare to find. We had used and trialled 6 programs previously, but had looked at dozens. Proper is the only one that did everything we needed.

Inconvénients :

It is on the pricier side of programs available. The ap is limited with its functions. It does pretty much everything other then make bookings which is what I want to use it for while out and about.

Excellent response and continued improvement

Avantages :

It is very flexible for many types of services. Response from them is quick and effective. They are always improving the product.

Inconvénients :

Daycare dogs are required to be assigned a run. It’s really a little thing that doesn’t effect our business but if I have to pick one thing that would be it.

Great, with great customer service.

Avantages :

Easy to use. Great customer service. Online app is useful. User friendly. Way better then pet123. Online payments great option.

Inconvénients :

Somewhat expensive, in American dollars yet based in Canada. Issues are addressed but might take months to change or implement.

Propet works very well!

Commentaires : I love it. they are adding a retail function at JUST the right time for us.

Avantages :

I like the customer service, ease of use and functionality. When we call and have a problem, they fix it quickly and efficiently.

Inconvénients :

It is still developing in certain features.

Overall a great solution

Avantages :

It is very user friendly and the customers have a lot of control in their own accounts. It is fairly customizable. It can be accessed from phone, computer and tablet. It had almost every feature we needed.

Inconvénients :

It is a Canadian company so the date function works weird. You have to enter the year first and cannot manually type a date in.

Great Software

Commentaires : We love this software. We tried out many others before ProPet and I can say that this has been the easiest to use and it has a wonderful user interface. Customer service is awesome and they listen to each of your concerns as far as adding features and functions. We have no complaints so far.

This program is brillant so easy to use diffinetly recommend this to any one.

Commentaires : Just so easy to use. Has everything i need.

Avantages :

The ease of the program. Very comfortable to use on a daily bascis. As ive said below i did not have a lot of computer use so for me this has been a God send.

Happy with the full program

Avantages :

I don't have typical boarding and daycare but use those features for our training programs. It's great that the software adapts to our unique setup.

Inconvénients :

I really haven't run into any so far. It would be nice to assign a spot for daycare dogs over a stretch of days at once like for boarding vs dragging it Down per day. But this is something that is probably usueful to my business more than a standard daycare.

Customer service alone makes it worth every penny

Avantages :

It's easy to find where I need to go. I'm not going through a million different steps to get to a client from the home screen. I can access it from many different places with just one click.

Inconvénients :

I do retail sales (and I know there is an update coming soon), so it's one extra step to make sure I get the sales tax included. Not difficult by any means, but I just have to REMEMBER which can be difficult! And there are a couple other little quarks, although I can't remember them for the life of me right now, so must not be too important.

This has been awesome for my business

Commentaires : time saver, organization, easy to use, customers comment that they love it, customers can personalize their info and shot records themselves

Avantages :

Easy to use for my customers as well as myself. I love the kennel view. I can look ahead at my week. It saves me time from taking phone calls.

Inconvénients :

I would like this product to alert me on my phone when requests come in. The company told me they are looking into this addition.