Avis clients sur Drift

chatbot master

Commentaires : Je suis absolument ravi d'avoir découvert Drift, un outil de chatbot qui a vraiment révolutionné ma façon de gérer les interactions avec mes clients. Depuis que j'ai intégré Drift à mon site web, j'ai constaté une augmentation significative de l'engagement et des conversions.

Avantages :

Flexibilité de l'expérience, la rapidité dans les repenses

Inconvénients :

le design peut etre mieux, et la personnalisation et compliqué sur le dashboard

Logiciel de Messagerie

Avantages :

J'utilise Drift comme plateforme de messagerie électronique très performant et simple à utiliser grâce à ses fonctionnalités. Ça me permet d'intégrer d'autres logiciels également.

Inconvénients :

C'est une plateforme de messagerie électronique très efficace et très de créer des tickets. Je souhaite la mise à jour et l'intégration des autres logiciels

Logiciel de Support agent

Avantages :

C'est très flexible et rapide pour le support client. Très moderne et avec une bonne qualité et de fonctionnalités tellement innovante. Ça permet de gérer les messages électroniques . J'ai aimé Drift

Inconvénients :

C'est un super logiciel très simple et très bon pour la gestion des messageries électronique . Je vous le recommande

Expensive but awesome

Commentaires : With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Avantages :

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Inconvénients :

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Drift-The new way of conversational marketing!

Commentaires : Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.

Avantages :

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

Inconvénients :

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.

Drift could be Intercom, but it isn't...

Commentaires : We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Avantages :

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Inconvénients :

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Drift is one of the best programs for chatting with visitors to your website.

Avantages :

Very intuitive and easy to use, you don't need to be an expert to implement your communication strategy with this tool.

Inconvénients :

However, the free version is rather limited in terms of features.

Best Conversion-Maximizing Method For Any Website

Commentaires : Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process.

Avantages :

Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale.

Inconvénients :

Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed.

The best chat AI.

Commentaires : Using this for sales as well as support automation, and it's paid off well and works with our sites.

Avantages :

The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.

Inconvénients :

I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.

kickstart conversation marketing

Commentaires : It has been great but i believe much more integrated approach is needed.

Avantages :

started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us. Some aspects I love about drift is the lead tracking and bot performance. Also leveraging drift for email and phone converation as a CRM is a big plus. Also scheduling and calendar invites make is better than calendly

Inconvénients :

Would love if drift can be an email server as well so that we can skip email server costs. It does most of the things already just needs a sync from gmail. It is very expensive especially since you have to pay upfront for the startup plan

Good Conversational Marketing Tool

Commentaires : Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.

Avantages :

Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.

Inconvénients :

Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.

I use the free version for my consultancy

Commentaires : I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution.

Avantages :

Really simple setup, haven't had to touch a thing since implementing it.

Inconvénients :

Having to switch between the app and the browser for different functionality - either have it all in app or dont.

A Quality Product

Commentaires : I think it's a quality and powerful product.

Avantages :

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful. Other chat companies are not as in tune with B2B needs which is what sets Drift apart. They have the right features and tools for the B2B marketer.

Inconvénients :

One setback is not being able to pull in custom cookie tracking data through the Drift form/bot. That tracking info is critical to business success.

Drift - Robust Chatbot That May Not Be Worth the Hassle

Commentaires : We have very complex products that require a great deal of one-on-one dealing with our salespeople. In other words - they're not simple products like a t-shirt, but are highly-engineered with extremely specific specs. With this in mind, we use our chatbot as a way to funnel people to get in touch with us based on what they need: service, parts, repair, equipment quotes. It works super well and has cut down on the frustration of not knowing where to go on the website. It provides them an immediate way to reach out.

Avantages :

Drift is a robust, clean platform that is relatively simple to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together). They've just introduced a new version that is easier to work with, but still complex. When implemented on the website, it looks clean. You can also modify your icon, which is a fun and creative aspect. The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot. But you can go much, much further.

Inconvénients :

The main thing I dislike about Drift isn't actually the platform - it's the onboarding process. The onboarding process at Drift is a bit aggressive. The onboarding teams have a very set mindset in what will make Drift work for you - no matter what your business is, or how many times you let them know your business' unique needs. They are almost 100% focused on getting live chat involved, which at the start isn't always the best option. I'd recommend that they start listening more closely to their clients, rather than bopping them over the head with their "this will be best for you" mindset.

Lead qualifications and book meetings - on autopilot!

Commentaires : Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

Avantages :

I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads.

Inconvénients :

Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages.

I had high hopes but was disappointed by

Avantages :

Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those.

Inconvénients :

I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described. Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose. Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms. Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try!

Reliable, yet Lacking

Commentaires : Overall Drift has been a good option for the money, but we are not 100% thrilled.

Avantages :

Software is reliable in that the system does not crash at all. They are consistently making updates, and branching in to more areas of communication outside of just chat. The support team is very nice and willing to help.

Inconvénients :

Reporting functionality is very lacking. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. Have contacted support on this multiple times without resolution.

Great alternative to forms

Avantages :

I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process.

Inconvénients :

It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving.

A great product that wasn't afit for us

Commentaires : Great product that wasn't a fit for our buyers

Avantages :

Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done.

Inconvénients :

It didn't capture leads for us. I think our buyers hated the bot.

Great communication interaction with prospects

Commentaires : Extremely pleased. I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Avantages :

The simplicity of scheduling phone calls. Drift also makes the chat's very personalized and fun to interact with. That feelings gives our prospects and sense of comfort when they visit our site.

Inconvénients :

There are a few bugs such as syncing issues with our crm, or syncing issues with BDR calendars. The majority of the time, the internal team is able to fix these issues. But there have been some cases not as urgent that I've had to put aside for now.

Awesome chatbot for engaging with potential customers

Commentaires : Overall, drift allows a simple and personable way to interact with potential customers that visit our website.

Avantages :

Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

Inconvénients :

It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Drift Review

Commentaires : I can see a huge impact on our team using Drift, with inbound and conversations.

Avantages :

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Inconvénients :

The drift app does not have the same features it does on the desktop and the format can be unusual. Much prefer to use on a laptop.

You can fell in love with a SaaS product.

Avantages :

Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them.

Inconvénients :

Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast!

Makes customer interaction easy!!

Commentaires : I am enjoying drift as it helps my customers to directly drop in a chat whenever they have any queries, this has reduced the number of support calls I used to get before drift.

Avantages :

It's ability to post internal notes that only your team members can see. It really helps during troubleshooting.

Inconvénients :

The mobile app is a little confusing at times and it takes time in refreshing, it doesn't auto refresh and doesn't display the recent chats on it's own.

Over promise, under deliver

Commentaires : For a Robot feature on your website,​ they are not good at following up on their own tickets. This includes robot chat questions that they say they will get back to you. This forces you to email and they will get back to you, but then when there are more questions its radio silence. Then I pushed to get a call and there were takeaways and my contact was supposed to return my call post TWO conference calls and I had to push to get them to follow thru. The system causes duplicates, all the people coming to the site are listed as site visitor with no history.

Avantages :

The ideas of what they wanted to software to do.

Inconvénients :

They made promises that they can't live up to