Avis clients sur Drift

Best Conversion-Maximizing Method For Any Website

Commentaires : Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process.

Avantages :

Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale.

Inconvénients :

Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed.

Expensive but awesome

Commentaires : With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Avantages :

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Inconvénients :

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Drift could be Intercom, but it isn't...

Commentaires : We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Avantages :

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Inconvénients :

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Chatbots and Livechat capabilities that will transform the way to use your website

Commentaires : Phenomenal value from day 1, very user friendly and great for adoption.

Avantages :

Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.

Inconvénients :

Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.

kickstart conversation marketing

Commentaires : It has been great but i believe much more integrated approach is needed.

Avantages :

started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us. Some aspects I love about drift is the lead tracking and bot performance. Also leveraging drift for email and phone converation as a CRM is a big plus. Also scheduling and calendar invites make is better than calendly

Inconvénients :

Would love if drift can be an email server as well so that we can skip email server costs. It does most of the things already just needs a sync from gmail. It is very expensive especially since you have to pay upfront for the startup plan

Good Conversational Marketing Tool

Commentaires : Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.

Avantages :

Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.

Inconvénients :

Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.

I use the free version for my consultancy

Commentaires : I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution.

Avantages :

Really simple setup, haven't had to touch a thing since implementing it.

Inconvénients :

Having to switch between the app and the browser for different functionality - either have it all in app or dont.

My favourite auto marketing platform

Commentaires : Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so.

Avantages :

Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives.

Inconvénients :

The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.

Immense ROI!

Commentaires : The overall experience has been really good. ROI is > 50X & it's very easy to operate on the tool.

Avantages :

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Inconvénients :

Nothing specific; everything seems top-notch!

LiveChat tool

Avantages :

I liked that it integrated with top CRM systems in the Market. Their support is great.

Inconvénients :

It was costly. Playbooks were a bit buggy at times.

Drift - Robust Chatbot That May Not Be Worth the Hassle

Commentaires : We have very complex products that require a great deal of one-on-one dealing with our salespeople. In other words - they're not simple products like a t-shirt, but are highly-engineered with extremely specific specs. With this in mind, we use our chatbot as a way to funnel people to get in touch with us based on what they need: service, parts, repair, equipment quotes. It works super well and has cut down on the frustration of not knowing where to go on the website. It provides them an immediate way to reach out.

Avantages :

Drift is a robust, clean platform that is relatively simple to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together). They've just introduced a new version that is easier to work with, but still complex. When implemented on the website, it looks clean. You can also modify your icon, which is a fun and creative aspect. The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot. But you can go much, much further.

Inconvénients :

The main thing I dislike about Drift isn't actually the platform - it's the onboarding process. The onboarding process at Drift is a bit aggressive. The onboarding teams have a very set mindset in what will make Drift work for you - no matter what your business is, or how many times you let them know your business' unique needs. They are almost 100% focused on getting live chat involved, which at the start isn't always the best option. I'd recommend that they start listening more closely to their clients, rather than bopping them over the head with their "this will be best for you" mindset.

Lead qualifications and book meetings - on autopilot!

Commentaires : Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

Avantages :

I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads.

Inconvénients :

Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages.

Best Live Chat Software On the Market

Commentaires : Drift is a great product that generates a lot of website leads for our business which more than pays for itself.

Avantages :

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors. It tracks a lot of information about any given person on your site so you can understand who they are before you even have a conversation with them. It also makes it easy to schedule meetings which automatically flow to your calendar.

Inconvénients :

Sometimes Drift can be too automated and frustrate people on your website who are trying to obtain quick answers to questions and wish to speak to a human.

Drift- Chatbot automation made simple

Commentaires : We have received decent number of leads in past years using drift. It is good to use on a holistic way.

Avantages :

Past 1 year usage of drift was made simple by making the navigation between creating playbooks & viewing analytics/reports easy. We have integrated it with freshsales CRM for storing leads captured in chat. Creating playbooks for chatbot on our website is structural. Just by selecting dates, it is easy to view the data captured through chatbot for that duration.

Inconvénients :

Similarly playbooks creation could be made more user friendly by bringing in different format for editing them as it is currently bit difficult to navigate between one node to another in the tree like representation of the playbook.

A great product that wasn't afit for us

Commentaires : Great product that wasn't a fit for our buyers

Avantages :

Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done.

Inconvénients :

It didn't capture leads for us. I think our buyers hated the bot.

Easy to use, but keep your chats organized/clean

Commentaires : My support team likes it! So far so good. We've been using Drift for 2 years now.

Avantages :

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support. The support team is very responsive. Couple things I like : - Send chat by email when the visitor closed the window/website - Notification settings - Chat window is simple but yet effective - Support team is friendly and responsive - Pricing (we started with the free version for a year) - Auto-responder

Inconvénients :

When you have high traffic websites like we do, it's absolutely crucial to keep your chat logs organized. Would have liked to have more flexibility on this end (different folders, important chats, etc.).

Awesome chatbot for engaging with potential customers

Commentaires : Overall, drift allows a simple and personable way to interact with potential customers that visit our website.

Avantages :

Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

Inconvénients :

It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Great way to engage with prospect on your site!

Commentaires : Drift has allowed us to interact with folks browsing our website and capture valuable lead data that we didn't have access to before Drift.

Avantages :

Drift is really great for qualifying and chatting with clients that are browsing your website. The ability to create bots that capture data and qualify a prospect our SDR team a lot of time and allows them to only spend time on folks that are really ready to have a conversation. Their meeting scheduler tool is also really great.

Inconvénients :

The backend admin panel can be a bit confusing at times. I'd also like them to work on their SalesForce integration more so custom fields can be captured in Drift and sent to SFDC.

Easy chat set up right to your website

Commentaires : Great product. Free version is pretty limited, but gets the job done.

Avantages :

I found that drift has a very nice flow and design. It was very easy to set up, and I've seen a great increase in customer interaction from our website when i am able to engage them.

Inconvénients :

Paid tiers are expensive. It looks like you get some great features through their paid services, but compared to other companies, they seem very expensive

So Much More Than a Simple Chatbot

Commentaires : We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales. The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors

Avantages :

Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients' sites (under my management) with great success. Case in point. A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that!

Inconvénients :

The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive.

Makes customer interaction easy!!

Commentaires : I am enjoying drift as it helps my customers to directly drop in a chat whenever they have any queries, this has reduced the number of support calls I used to get before drift.

Avantages :

It's ability to post internal notes that only your team members can see. It really helps during troubleshooting.

Inconvénients :

The mobile app is a little confusing at times and it takes time in refreshing, it doesn't auto refresh and doesn't display the recent chats on it's own.

Capitalize each visitor of your website

Commentaires : It has helped us connect better with prospects and customers visiting our website.

Avantages :

Drift is an intelligent way to get the most out of every visitor on your website. This leads to more sales and insights passed to our Sales and Customer Success team.

Inconvénients :

Sometimes it thinks you are someone you are not. Most of the time everything works seamlessly though.

Smart live chat

Avantages :

Drift was easy to set up and is a nice and simple way to monitor live chat conversations.

Inconvénients :

There have been some issues with push notifications, chats occasionally being missed.

Great bot with plenty of options

Commentaires : If you consider a bot or other automated actions, Drift is certainly a great candidate that is worthwhile to explore.

Avantages :

Drift seems to have endless options and possibilities to enhance this bot and the underlying (marketing) actions. Their pro-active approach is helpful and really appreciated.

Inconvénients :

Because of the many options and features, please make sure you to schedule enough time and focus for your dedicated Drift colleagues who implement, maintain and follow up on the additional tasks.

Drift has provided a new outlet for customers and prospects

Avantages :

Sales means being first to the plate- so being able to quickly engage and interact with prospects as they browse our website is huge. Also quick hit tech support questions are a big win when learning a new software.

Inconvénients :

The Salesforce Integration isn't great- however the UI of the product is.