Avis clients sur ServiceTitan

Best in the biz

Commentaires : It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Avantages :

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Inconvénients :

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

The BEST Service software out there for companies!

Commentaires : Very good is the best way I can sum it up. We would not want to be with another company.

Avantages :

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Inconvénients :

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

The Over-sold software

Commentaires : Service Titan was sold to us under the guise that it would boost profitability, streamline operations, enable invoicing and payments in field, and all the other things you want to hear.I should have taken the lack of being able to test drive the software as a indication that this was not going to turn out as expected.Service Titan is geared toward HVAC companies that utilize service items (instead of hourly rates or other pricing methods). There is absolutely no flexibility nor alternative methodology other than the intended workflow built by Service Titan. That is why there is a 5-week training and preparation before "launch" (yikes). Aside from being staunchly rigid in how it's used, making adjustments to trivial things like time sheets is made frustratingly over complicated by non-sensical workflows (for which there is no defined structure in support). Furthermore, the audit-trail concept is poorly executed, with snippets like "<user> updated payroll with changes" and absolutely no indication of what the changes were.I did not have a good experience with Service Titan. I tried really hard to make it work, and I'm tech savvy and pretty tolerant of mediocre software, but Service Titan is extremely over-priced for the product they actually offer.

Avantages :

There are very few features of Service Titan that I can get excited about or reflect on as being something I liked. The feature I liked the most, however, would be having a customers history appear as they called the office; and yes, this ultimately is of little consequence in the end.

Inconvénients :

Of all the features I wasn't particularly fond of, I would say the best way to sum it up would be that this software is, as one of my technicians put it, "clunky" (and he came over after using it at another company). Perhaps I'm spoiled or too accustom to modern software, but I do not think this is too much to expect when being charged over $1,000 per month for small business software, that there is some consideration of the user experience.

The only field service software you'll ever need!

Commentaires : Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.

Avantages :

ServiceTitan has more features and capability of anything else out there for the home services industry.

Inconvénients :

Their customer support could be improved. It is often difficult to get support in a timely manner.

Service TItan - Windows to Mac for the HVAC world!

Commentaires : EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Avantages :

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Inconvénients :

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

Its Because of ServiceTitan

Avantages :

Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

Inconvénients :

You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

Excellent Field Management for an affordable price

Commentaires : No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Avantages :

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Inconvénients :

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Great Software and Great Service

Commentaires : Overall its been great.

Avantages :

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Inconvénients :

Like all web based programs it comes with some challenges.

Ease of Use Wins

Avantages :

The thing I like most about this software is how easy it is to use in the field and office. This helps to make easy transitions on adding new features, as well as training new employees. If the software you use is too complicated, it will end up hurting your revenue. This is the opposite with ServiceTitan!

Inconvénients :

The thing I like least is because there are so many updates that are being made periodically, this causes malfunctions in the software, which makes it frustrating for our employees and technicians. While having updates are great, the downtime that these glitches cause, can make things very complicated.

Game Changer...

Commentaires : Great experience - always helpful. The uptime is very reliable.
ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost.
Easy, easy easy.

Avantages :

Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.

Inconvénients :

There is some holes the reporting, especially projects. Inventory & inventory controls is a struggle right now but hopefully this being fixed soon. The bridge with quick books is a little clunky but we still get good overall financials.

Well worth the money!

Commentaires : I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Avantages :

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Inconvénients :

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Service Titan Rocks!

Commentaires : Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.

Avantages :

Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

Inconvénients :

This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.

Easiest software to use on the market!

Commentaires : Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Avantages :

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Inconvénients :

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business

Commentaires : Even though my experience with ServiecTitan was brief, I have nothing but great regards for the platform.

Avantages :

I love the mere fact that ServiceTitan is truly the alpha / omega for software that serves as the backbone for the technologically under served home services industry!

Inconvénients :

Complexity and commercial model. The software is extremely complex and ServiceTitan does a phenomenal job of flying their onboarding staff onsite or inviting new clients to the local HQ (either Glendale, CA or Atlanta) for implementation. I firmly believe in this 4th Industrial Revolution that there will be a job title ServiceTitan Administrator that will be held in high reverence. The software is unbelievably expensive to a majority of the market. Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months".

ServiceTitan review

Commentaires : Overall it has been a positive experience. I am glad we made the switch!

Avantages :

Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

Inconvénients :

Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.

No Ability to Track Contacts..only customers

Avantages :

Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.

Inconvénients :

Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.

A Titan in your business

Commentaires : Very good company with a strong commitment to the contractors.

Avantages :

This software was straight forward to install and implement. We had an implementation team that helped us stay on track while bringing the Service Titan features on stream. Many helpful reports and tracking features. Regular intuitive updates. Good support. They are Titans ready to help your business.

Inconvénients :

There is still so much potential to develop this program even further. I am impatient for their upgrades.

Excellent product and service

Commentaires : mixed, some services are awesome and others it depends what support team you get

Avantages :

All the information in one place without having multiple software

Inconvénients :

Sometimes its very confusing and support isnt always the best

Doc Zortman

Commentaires : It is a challenge to learn it's many uses.
I currently use Sales Fource in another company I own and I realize they certainly have different uses but S F was easier to navigate and learn.

Avantages :

we are fortunate to have [SENSITIVE CONTENT HIDDEN] as our direct Contact. [SENSITIVE CONTENT HIDDEN] knows the software forwards and backwards and is patient with us as we ramp up it's many uses...

Inconvénients :

I think it could be more intuitive. It takes a number of correct steps that the user absolutely has to make the choices and HAS TO know all the choices.

Best service software

Commentaires : I use this software daily and absolutely love it. Can’t believe I use to do it without this software

Avantages :

This is hands down the best service software for any service related construction business. Super easy to use and contains all the info you need for each job.

Inconvénients :

Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times

Service Titan is great!

Avantages :

This software is user-friendly, it can adapt to whatever situation you may need. It has many customizations.

Inconvénients :

The reports can be difficult to sift through when looking for specific information, tech support can be hit or miss. Each job has appointments, and for some of our larger construction projects, there are multiple appointments, when you need to remove a job form hold, you have to scroll to the appointment and it does not load very quickly and puts the appointment at the bottom.

Makes customer service a breeze!

Commentaires : Everyone in my office and in the field thinks ServiceTitan blows our previous software that we were on for 10 years out of the water! It's easy to use and easy to learn. I love how the software is easy to follow from incoming phone call to invoicing the job.

Avantages :

Service Titan has given us the ability to track ALL our interactions with a customer. Our old software made it very difficult to track phone calls that didn't result in a booked job. Now, anyone who answers the phone knows exactly what the customer has spoken about with us in the past. Even our techs in the field have all the info our office has!

Inconvénients :

I wish the accounting integration with Quickbooks was a little more seamless.

Game Changer

Commentaires : After three years of stagnation, our company has grown dramatically since we started using Service Titan. It isn't the magic bullet that has propelled us to success, but it is an integral part of our overall strategy and our success formula.

Avantages :

Ease of use. New users can get up to speed in a few days instead of weeks like our previous software. Reporting. All the standard reports are vital to running our company, and now that they've created custom reporting we have deep insight into the important aspects of our business.

Inconvénients :

Setting up custom reports is the least intuitive part of the software. We usually have to have customer support help us do it... but that's not really a problem since they are super responsive and always willing to help.

Hands down an amazing product with an amazing support staff!

Avantages :

As a plumbing service company, this product covers everything you need to implement a high quality, fully functioning, well rounded service company. The tracking and reporting of every detail is impecable, and they are always making things better. When tracking is so easy, figuring out what works and what doesn't work becomes easier too and profits can begin to soar! The ease of use and functionality of this product and its support staff is second to none!

Inconvénients :

Just as with any cloud based system, the thought of down time is always a bit scary, but even this, they have sheltered pretty dang well! In the 2 years we have used ST, it has only "gone down" maybe 2-3 times, but never for more than about 30 minutes. They recently launched an app s well, that allows field techs to work offline, so they definitely have their bases covered, even under the scary uncertainty of all cloud based systems.

Overall Review

Commentaires : I enjoy using this software program. It is easy to navigate and easy to train our technicians on how to use the software. We also have the app on our work phones for this software and it works efficiently and has given us the opportunity to track and measure our technicians schedules. This is very crucial to our business because we need to stay on top of dispatch, arrival, and completion of our jobs. I have always had great success in communicating with the support team when I have questions or concerns. They are easy to reach and always very helpful when I need answers to questions.

Avantages :

Easy to navigate

Inconvénients :

Color scheme for specific technicians would be helpful if I could assign a color to each technician for scheduling purposes.