Avis clients sur Omnify

Makes Selling services Online Easy

Commentaires : Customer service is fantastic. I had a few issues when I first started due to not knowing how to use the platform but they were very patient and provided all the support I needed. The UI is easy to understand and support is great.

Avantages :

You can get up and running selling services or booking appointments online in about an hour. Very easy to setup and use. They have template options for many types of businesses and services so it should be easy finding one that fits your needs. Perfect for adding on to an existing website without having to make major changes to your existing site, simple sub-domain setup and you are ready to go.

Inconvénients :

While the templates are nice and easy to customize, if you want detailed customizations you will need to know how to code or have a developer on hand.

Value for money, could be improve on memberships features

Avantages :

Integration with zoom , ease of booking, value for money and strips as payment software for autopay management.

Inconvénients :

Membership autopay feature needs more work

Just ok for our application

Commentaires : It has been ok. We have made it work but it is temporary solution to our online class registration.

Avantages :

Their customer service is top notch. They were always available to help and answer questions.

Inconvénients :

It just isn't ready. It seems there are a lot of glitches and issues that they are working through. It needs to be polished by way of gathering user feedback. Omnify needs to decide who their target market is. They say it can be used for cooking class registration but it falls short in many areas.

Excellent site, easy to use, amazing customer service

Commentaires : Excellent so far, amazing customer service.

Avantages :

All of my members have their own accounts and can sign-up for classes and see the whole schedule as I allow it. Everything is done from one link all the time, I do not have to send a daily link for sign ups like with other programs. Customizable, I love being able to change the color and add my company logo to the site.

Inconvénients :

Minor con - I like being able to see the classes i have created in my calendar to "make sure I made them for the right dates" but the classes do not show up until my members are allowed to sign up for the class. Makes sense but I wish I could see them all to be sure!

Most Flexible Software for the Money

Commentaires : We love Omnify because it allowed us to create a website that allows our users to sign up for slots at the company gym and on the peloton to ensure social distancing. After using it successfully for a couple months we also realized we could use it to allow our users to sing up for other things - like massages and haircuts as well!

Avantages :

We love how easy to use this software is and how it was completely customizable to our needs. It seamlessly allows our users to sign up for an account and sign up for classes without us having to walk them through it. Representatives are always there to answer my questions when I have them!

Inconvénients :

I have come across a few small glitches in the software but tech support has always helped me figured out a way around them and run them up the ladder to IT. I do wish they would go back to a month-to-month payment model though!

Exactly What I Needed

Commentaires : I had a wonderful experience from start to finish. Aravind was awesome at guiding me through all the features and answering all my questions.

Avantages :

I searched high and low for something that would work to organize my class registrations. Omnify is so easy to use, has absolutely amazing customer service, and gives me literally every feature I needed. It's also less costly than so many others, with the ability to scale as I grow.

Inconvénients :

I really haven't found any cons yet. Every question I had about making the software work like I need it to was quickly answered.

Good Booking System and the Support has been brilliant

Commentaires : The biggest benefit has been ease of client booking and course bookings now compared to when I did it manually - saved my time and has resulted in improved booking success rate.

Avantages :

I love that I can use it for both booking clients and for my course bookings all in one system. Client Bookings are now so easy as used to spend precious time emailing trying to find a suitable time slot and now clients can check out all options and book and it takes payment at time of book - other systems I researched wanted extra money to do this. It has been easy to use and the support when I have had problems has been quick and responsive.

Inconvénients :

Omnify is a growing product so there has been a few glitches as it develops but the support team have been very responsive to correct and the development plans they have will take this from been a very good product to and really great one. My life coaching clients are international and at present the appointment booking does not allow them to change to their own time zone to view appointments which has caused a few difficulties when they have time zone converted incorrectly but understand this is in development.

Group bookings

Commentaires : Omnify customer service were very helpful. It took me a while to get to grips with everything but always got word back from team quickly. Still a lot more i need to figure out on it though to get full use.

Avantages :

-Ease for clients to book in. - adding my own images - option for private appointment bookings - my own app

Inconvénients :

If added an extra class lets say on thursday, i couldn't arrange the classes and slot it into where the rest of Thursday classes were. The phone did not always should up everything that should have been on the screen depending on phones. This was also the case when someone needed to change card details. Change card was on the bottom of screen so does not appear on everyone's app.

This is a fantastic platform to grow your studio or client based business.

Commentaires : It allowed us to take our Circus School and grow our client base, sell tickets for shows and streamline some of our facility management.

Avantages :

The Interface is nice and clean, the learning curve on how to use it is short, the billing side and front desk check in is great as well!

Inconvénients :

Wish the reports were a bit better and there was a way to see how much you have to pay out to what teacher.

A decent alternative to MindBody

Commentaires : Overall, I'm satisfied with the app. I need to revisit it to see what are the latest features and see how its improved lately.

Avantages :

I got a lifetime deal on this so the value for me was there. The features are pretty decent to run a studio, service, fitness type of business. It's helpful in automating many of the processes when running the above type of service business.

Inconvénients :

It's not perfect, but it has been constantly evolving. Trying to set/configure recurring events on different dates was a bit confusing and didn't quite achieve what I wanted. I wish the mobile app feature was included in the plan I bought.

Great experience working with the team at Omnify!

Commentaires : It allows links our members, admin team and our coaches through an easy to use interface. The support team is excellent and really listen while continuing to improve their product.

Avantages :

It is solving problems for sports / activity operators that have mobile teams by linking them with a centralised booking system on a mobile platform.

Inconvénients :

In the early stages there were the normal hiccups here and there for any new service (we have tried many). Any problems have continuously been improved upon by the team listening to our (the customers) feedback.

Sweetwater Country Club

Commentaires : Customer service was outstanding. Always prompt with their replies and very helpful. Made the backend work fairly simple.

Avantages :

It is easier to make reservations rather than using paper

Inconvénients :

When using an appointment, I would like to tie it in with a class to reserve a certain area of the club.

Seamless experience and a time saver!

Commentaires : Great experience overall, no complaints as such.

Avantages :

The packages and appointments help in scheduling and taking bookings.

Inconvénients :

Appointments and class packs can be interlinked maybe?

Omnify Review

Commentaires : The overall experience could’ve been less frustrating if there were more specific details for how to initially start on the site. However It was very helpful to have [SENSITIVE CONTENT HIDDEN] respond very quickly to my inquiries.

Avantages :

[SENSITIVE CONTENT HIDDEN] was very helpful. I like do you ability to customize to fit the needs of the association and I manage.

Inconvénients :

There are some back and difficulties I had when starting up. It would be helpful to have Visual examples for how the end-user well view and use the options that are inputted.

Great platform, easy to use, user friendly. Amazing customer support.

Commentaires : Booking platform for my business. Check-in app for classes.

Avantages :

The ease of use is amazing. The check-in app is what got me here. Coming from an old booking platform using pen and paper to check people in was a hassle. Omnify makes it so much easier. Also, the class pass features. Customer support is amazing, they've been such a help with my transition into their software.

Inconvénients :

I'd like to see the ability to offer two tickets for the price of one option. For the check in app, the class disappears into the "last month" tab the day of the event. I'd like to see it stay in "upcoming" until the event is actually over. Also, offer settings option for app. For Calendar, if there was an option to see an overall view, with events, classes and all other options. (these cons are hindrances but just improvements I'd like to see)

So customizable to make work for our company and amazing support

Commentaires : The customer support definitely took this experience to the next level. They were fast to respond and always offered solutions to help.

Avantages :

Can manage a variety of different booking set-ups / class schedules / membership programs and one to one appointments in one.

Inconvénients :

Nothing :)

Good overall experience but it could be better

Avantages :

Beautiful UX design I really like the getting started wizard which was great to get to know the menus options to set up our account. nice website widget and or store front website included in most plans they are constantly pushing updates to fix bugs :) I like the 2 way google calendar sync, if you use google apps it plays well with it we have the Studio plan which does not come with custom domain so for this reason we use the embedding option to use it on our website convenient integrations with stripe and paypal

Inconvénients :

Has an extra 0.5% fee on top of the regular 2.9% stripe/paypal fee The app still has many bugs which is why I do not use all features Customer support is pretty active but can be hard to reach at times

A strong app for any business looking to automate their classes online

Commentaires : Overall it was a positive experience with Omnify primarily due to their customer support team who worked with me every step of the way to make sure that even a custom product could still happen through their application.

Avantages :

Once setup, the admin side of Omnify allows you to manage your individual class schedules/times, all with a maximum per class and waiting list feature. Also their Front Desk booking feature allows for a solid report of transactions and the ability to do live new / adjusted bookings on the spot, if needed.

Inconvénients :

There are a few areas in the cart checkout areas where the user experience can get a little confusing for customers if booking classes / classpacks has any specific details. Being able to include additional custom messaging on those checkout pages for clarity would help.

Great Tool For Small Businesses

Avantages :

Product was easy to use for both end customer and administrator. They also have a strong client support team that is available with a phone call.

Inconvénients :

Some minor technical errors happened when customers are transacting.. but the client support team took this up quickly.

Omnify cost me 10 times more than I paid for it

Commentaires : It promised so much, but failed to deliver to the point that it harmed my business. Avoid at all costs. I've been using Calendly since I stopped using Omnify and it has been seamless.

Avantages :

Nothing. It looked good at first but the problems far outweighed the apparent benefits.

Inconvénients :

Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients. It harmed my reputation because I let people down due to missed appointments. As others have said the Support team simply stopped responding to support requests. And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.

Promising, but buggy and needs further refinement

Avantages :

Affordable, signed up for the lifetime plan from another site. I like the responsive customer service and development plan.

Inconvénients :

Software seems buggy and I've been asking for appointment packs, but they seem to never come. Mobile calender sync does not seem to be working.

Great customer service

Avantages :

The customer service has been great, ash gave me a great demo of the product and showed me how to use it efficiently

Inconvénients :

There are a lot of features on the website so it will take me a while to get to grips with the whole software

Great customer service

Commentaires : Geat product and great customer service.

Avantages :

It's very user friendly for my customers.

Inconvénients :

Nothing yet. It's still new but I'm confident I made the right choice.

Saved our HOA pool season!

Avantages :

The platform was very easy for our residents to use. A couple screenshots via Facebook and they were off and running for our 2020 pool season. Great data on usage allowed us to adjust block times throughout the season.

Inconvénients :

The only real issue we had was cancelling a class/block. The platform does not allow cancelling after the class starts which puts the waitlisted parties at a loss. If that feature was added, we would have zero complaints.

Great bang for the buck

Commentaires : Our neighborhood pool needed to fairly and equitably manage a reduced legal capacity in our pool.

Avantages :

The product was easy to set up and use and was an exceptionally well priced option for our neighborhood needs during the 2020 Summer of Covid.

Inconvénients :

A few minor quirks with cancellations, but the team was constantly adding to and improving the product.