Avis clients sur BigChange

Working with Big Change

Commentaires : See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Avantages :

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Inconvénients :

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

J.Hull Plant Engineers

Commentaires : Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.

Avantages :

The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.

Inconvénients :

The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.

Alternatives envisagées : Joblogic

Pourquoi passer à BigChange : Big Change offered Stock and Inventory function.

Excellent customer service and support, but some technical limitations around integration

Commentaires : The people side is great, everyone is helpful and knowledgeable, there are some annoyances on a technical level around integration and reporting - escalated tickets take too long to resolve.

Avantages :

The onboarding and customer service is great. First line support are excellent and it's refreshing to find a company that you call and easily get through to a real person that can resolve problems. The availability of the APIs is generally better than the alternatives.

Inconvénients :

The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of report exports for integration.

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

Commentaires : We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Avantages :

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Inconvénients :

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Alternatives envisagées : Salesforce Platform

Pourquoi choisir BigChange : 2019

Pourquoi passer à BigChange : As it was simple to set up you did not need expensive software developers

BigChange has transformed our business

Commentaires : Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come.

Avantages :

The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps.

Inconvénients :

Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas.

I would not hesitate to recommend Big Change to any service

Commentaires : Very positive experience- it has transformed the efficiency of our business.

Avantages :

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Inconvénients :

Took a while to set up but worth it in the end.

Alternatives envisagées : Dynamics 365

Pourquoi passer à BigChange : Less expensive and less complicated! More user friendly

Big Change

Avantages :

This software has really helped us grow as a company. Not only does it keep all aspects of the business in one place from initial inquiry, quotation, booking and then through to attendance and invoicing it does so relatively easily and when there are issues thee team are on hand to help.

Inconvénients :

There are a few areas that could be improved. One particular issue is not being able to add a comment/note to a photo taken within the app. Having the ability to use this like other "snap list" apps would be great but without creating endless worksheets we have had to opt for a better solution away from Job Watch.

Air Control Southern Ltd feedback

Commentaires : Overall easy, fast and clear. Helps grow our business, and also make our business stand out form the crowd.

Avantages :

everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change.

Inconvénients :

I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to [sensitive content hidden] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again.

A very useful business tool

Avantages :

The CRM means we have all the info we need in one place. We can even add custom fields to suit. All of our jobs can be scheduled and monitored in real-time and the schedule synchs with the operators apps and van trackers. Should I need to run an analysis or see some data, I can use the filters to find the data I need and then download it straight onto an excel worksheet.

Inconvénients :

Not sure if it's already a thing but it would be nice for me to have my own test area where I can Test/get things working away from the normal schedule and before I send it live for the operators.

A big turn around in 6 months

Commentaires : Upto 6 months ago I would not recommend Bug change, a new account manager ([sensitive content hidden] ) contacted me and all change in a very short time. I feel supported, a genuine interest on how the software works in my business and an honest approach to tgings that don't work and how we can work together in the future.

Avantages :

traffic management updates, a live update to daily tasks and how my team are getting on, the office team can see exactly what issues develop on site as they drivers are visiting clients.

Inconvénients :

The time it takes from request to implementation of a critical part of any transport related business.

Testing Bigchange

Commentaires : Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Avantages :

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Inconvénients :

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

Alternatives envisagées : Joblogic, Protean et CRM Analytics

Pourquoi passer à BigChange : There sales literature and online presence is very good at marketing , it looks perfect until you use it .

Drive Bigchange to Drive your company forward

Commentaires : Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Avantages :

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Inconvénients :

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Whole business can now function as one

Commentaires : Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful

Avantages :

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team. The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Inconvénients :

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Alternatives envisagées : Point of Rental Software et inspHire

Pourquoi choisir BigChange : Cloud based Full team access Reliability Ease of use

Logiciel antérieur : Protean

Pourquoi passer à BigChange : Better fit for business needs

Packed with functions

Commentaires : Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

Avantages :

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Inconvénients :

Very data heavy, lots of initial input and adding information

Alternatives envisagées : GeoPal et inspHire

Pourquoi choisir BigChange : The business needed smoother processing of jobs, worksheets, delivery notes and transfer of information between operations and field engineers

Pourquoi passer à BigChange : Job watch was the best product "out of the box" without needing to add additional software packages and linking multiple platforms it was a "one stop shop". For all the functions we wanted in a package, Jobwatch had 5 more that we didn't realise we needed until we saw them. Totally blew my socks off.

Good functionality

Commentaires : sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out.
wish we had gone with tradify!

Avantages :

Great for setting up customers and scheduling works

Inconvénients :

shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time

Alternatives envisagées : Tradify

Pourquoi passer à BigChange : because we thought it did more and would be better for our company. in hindsight we should have picked them!

Review

Commentaires : Good, efficiency has improved and we are better able to monitor our engineers. The invoicing is easier as well as the tablets being beneficial for reports.

Avantages :

The tracking on vehicles and that we get the reports live as opposed to on paper.

Inconvénients :

It can be slow and is not always specific for our industry, (plumbing). It is not effective for our accounts and they are concerned about using it for Sage. Some basic features are missing such as: credits against jobs.

Big Change - Good System once you get the hang of it but hard to learn and quite time consuming.

Commentaires : I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Avantages :

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.

Inconvénients :

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

Job Watch

Commentaires : Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

Avantages :

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

Inconvénients :

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

Market leading product with a huge amount of flexibility and excellent customer support

Commentaires : Excellent, superb team. Approachable, helpful and constantly improving.

Avantages :

The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.

Inconvénients :

It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.

BigChange Powers Stirling Electrical’s Job Management Processes

Commentaires : As BigChange is adaptable and modifiable the support of the account management and Roadcrew support teams, as well as the wider BigChange community, has been one of the biggest strengths of the system as we know there is always someone on hand to offer advice or assistance if we need it

Avantages :

The biggest thing about BigChange is the visibility that it gives us. All the information we need is instantly available so we can manage everything more dynamically and keep customers better informed.Integrated vehicle tracking and navigation combined with intelligent and responsive scheduling has further boosted daily productivity and simple things like engineers no longer having to ‘phone-in’ at the start of the day or end of a job are making a real difference to the work that can be completed each day.The ability to automatically capture on-site information including date stamped photographs and ‘no-touch’ signatures, introduced to support Covid restrictions, together with other processes, enabled by BigChange, are also helping Stirling Electrical secure additional contracts with public sector organisations such as Housing Associations.

Inconvénients :

Integration with Sage has been problematic and has improved slowly over the past two years but it needs more work.

JOB WATCH

Avantages :

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Inconvénients :

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

The Office you can take with you anytime, anywhere.

Commentaires : we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.

Avantages :

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

Inconvénients :

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

The next level of mobile working

Commentaires : Big Change are one of the easiest companies to deal with from onboarding, through setup to rollout and improvements.
The voting system gives customers a voice and help prioritise developments. Psst I'm waiting for the field labelling to rise to the top of the list!

Avantages :

This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete.

Inconvénients :

I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers

Complete CRM System

Commentaires : We started with BigChange and have seen it grow with useful new items added

Avantages :

The product is easy to use and to also train people to use, it has lots of help and the customer service is excellent

Inconvénients :

I would like to see jobs to be put in an order for nearest to furthest for morning and afternoon jobs as this would help with scheduling as our jobs are booked for 08:00 - 12:00 and 12:00 - 16:30

Big Change Apps

Commentaires : The customer care team are always on hand should you need help and, from personal experience, have always solved any issues we have had. They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers.

Avantages :

This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.

Inconvénients :

Sometimes the system can run a little slow.