Big Change is a Big Help at a surprisingly small cost

Publié le 14/05/2019
Thomas T.
Operations Manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: From the initial meeting with Roger from Big change to today, where we are over 2 years using the system, the process has been fantastic.
Representatives (who handled the implementation and training) really took the time to get to know our business and what we wanted to achieve with the system. Representatitve, having worked with many other companies gave us some very useful ideas on how small changes in the way we do things that would help us get the full benefit.
Whilst using Big Change hasn't changed our route from initial inquiry/sale to installation it has completely streamlined the way we complete this process. Before, a sale would require stacks of paperwork passing through 10+ hands before being installed risking lost or incomplete paperwork. Big Change has completely removed all possibilities of mislaid/incorrect paperwork and the workflow is now completed in 3 easy steps on the system and has a completely transparent work flow.
Operationally, being able to see jobs being completed in real time enables us to provide a much better level of customer service along with scheduling tools and route optimisation.
The engineering team now have access to more information regarding the customer; stocks, previous jobs etc. This enables them to offer a better level of service and first fix percentage.
Big Change Customer service is some of the best I have experienced.

Avantages: Costs
Ease of use/Simplicity
Integration with Sage Accounting Software
Cloud based so accessible anywhere at anytime
Real time job updating
Automatic reporting
Customer booking site
Ease of retrieving information in Excel/Word/PDF format
Vehicle Tracking
The EXCELLENT customer service from the Roadcrew team

Inconvénients: Being cloud based is an issue with inconsistent or unstable internet connections

Big Change Job Watch

Publié le 14/05/2019
Duncan T.
Operations Manager
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.

Avantages: Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

Inconvénients: The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

Bigchange Review

Publié le 21/08/2019
Andrew G.
Service Manager
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good, could be better in regards to API

Avantages: Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Inconvénients: Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

It's the BigChange your business needs

Publié le 16/05/2019
Lee W.
System Support Manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Using the software has enabled our business to go paperless, and keep customers updated with their jobs. Roadcrew (BigChange customer support) are excellent at resolving any issues you have.

Avantages: The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Inconvénients: The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

Great product

Publié le 13/05/2019
Jane C.
Office Manager
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have a much more joined up CRM system, making it much faster to access customer records than with our previous system. We are also able to send out invoices to customers without the need to raise invoices on SAGE. This is much faster and therefore we receive payments quicker.

Avantages: The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

Inconvénients: We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Fundamentally changed our business for the better

Publié le 22/05/2019
Michael C.
Company Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall we are delighted with to be powered by Big Change. We feel our voice is listened to and genuinely feel valued as a customers. We have never received positive customer service like the Team at BigChange deliver. Road Crew customer services are fantastic and are always at the other end of the phone to offer advice and help with system operation. They genuinely want to help. The values and culture BigChange have developed is inspirational.

Avantages: 1 - workflows , automation , processes , customer fields , flags , photographic job reporting , templates.

Inconvénients: 1 - we appreciate changes can take time when system glitches are found, if the time to resolve could be quicker that would be beneficial to our business. 2 - Diary Layout

Great Software

Publié le 21/08/2019
Chloe S.
Office Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the software has vastly improved our efficiency and we are very happy with this. We use the system daily and couldn't not imagine working without this software type in place.

Avantages: The amount of information you can store within this software is great you can access all your important info and it is all easily accessible in one place
Efficiency
Friendly Road Crew Customer Services
Job History
Map/Tracker

Inconvénients: Waiting times for resolving issues with customer services relayed 2 weeks
System error causing slow use or none use of the software occur too often
System seems unpredictable when booking in jobs at times it deletes information that we have typed in and refreshes the job as blank

A helping hand..

Publié le 07/08/2019
Bill D.
Operations manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have improved our exchange of information between engineers, office staff and the client, nothing gets missed or forgotten, it is an electronic helping hand.

Avantages: The integration of tracking and job management has allowed us to streamline our busy call out service.

Inconvénients: Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Réponse de l'éditeur

envoyé par BigChange le 08/08/2019

Thank you so much for taking the time to leave this review. It's great to hear about the difference BigChange is making to your operation, and we appreciate the feedback. Our product team take this feedback and use it as part of the continuous development and innovation programme that we run.

Vehicle Tracking

Publié le 15/08/2019
Kenneth T.
Operations Manager
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The only issue we have had is vehicles dropping out of range and loosing data, which is probably mainly due to the locality of our operation, however there have been some occasional web outages too, Overall the support and quality of the product is good

Avantages: Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Inconvénients: As far as the software is concerned, we have no issues

Big change

Publié le 15/08/2019
Kirstin H.
Managing Director
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Avantages: It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Inconvénients: Would like to see customer assets separate from stock

Buyer beware

Publié le 20/06/2019
Paul A.
General Manager
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
2 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.

Avantages: We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Inconvénients: It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Réponse de l'éditeur

envoyé par BigChange le 21/06/2019

Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.

Job Watch

Publié le 01/07/2019
Matthew M.
Managing Director
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall very positive. Some great members of staff that are really helpful. We have experienced some negative interactions and sometimes it takes several calls to get someone to listen and resolve an issue.

Avantages: The ability to manage quickly plan and manage our mobile workforce

Inconvénients: Some of the areas we would like to use are over complicated and inflexible.

JSM Building Solutions vehicle tracker

Publié le 14/08/2019
Jeff S.
Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: we`ve been able to see if any of the vehicles are been used when they shouldn`t and able to give clients immediate ETA`s on engineer arrival times.

Avantages: easy to access on mobile devices, able to set alerts and run reports including driving behaviour

Inconvénients: None really, compared with others systems we`ve used.

Review on Big Change

Publié le 14/08/2019
Jayne M.
Administrator
Produits chimiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We can send out worksheets to clients easily saving office man hours from hand writing the sheets.

Avantages: Its easy to see what the engineers have done and look back on any specific dates, produce reports etc.

Inconvénients: Sometimes you cant see a clients signature on the sheet even when it is there.

Big Change Review

Publié le 21/08/2019
Jackie K.
Company Secretary/Director
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Much faster with processing invoices and assigning jobs to engineers.

Inconvénients: Long process if you want to increase prices of parts overall, took over 2 months last time with lots of chasing.

Ocean King Ltd

Publié le 13/08/2019
Norman T.
Operations Director
Vente en gros, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Customer Support is excellent

Avantages: Intuative to use, however hard to master. Excellent Customer Service Support.

Inconvénients: Hard to Master. Replacement Fobs are not covered and are expensive.

So easy to use and the support staff are amazing

Publié le 15/05/2019
John C.
Operations Manager
Équipements publics, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: What a fantastic business, from the top to the road crew staff i have nothing but praise

Avantages: the road crew are fantastic for information and guided help

Inconvénients: i have no issues with it. any problems i have had have been resolved so quickly

The best on the market hands down

Publié le 15/05/2019
Uriel A.
IT & Systems Manager
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The BigChange software has really taken over the way we do things and is now constantly pushing our business forward to be more efficient in all the areas it encompasses.

Avantages: We like the ease of use and the fact that it was really easy for all the staff here to adjust to and start using.

Inconvénients: The integration features aren't as fully featured as we initially thought which means we can not use it in our business

Review

Publié le 15/05/2019
Utilisateur vérifié
Customer Experience Manager
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are now becoming paperless and streamlining all our processes

Avantages: Easy to use for all aspects of work, and combines Office and Engineers really well.

Inconvénients: Any suggestions take a while to action, if not a all.

Job Watch

Publié le 15/08/2019
Tanya F.
planner
Machines, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good

Avantages: Nice visual on screen so can see which jobs are coming up

Inconvénients: would like to be able to hover over the job and get more information without having to open it in view.
Do not like the way JW calculates travel time to and from jobs
would like a better timesheet function

Work Management System

Publié le 15/08/2019
Alan N.
External Liaison Manager
Équipements publics, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The overall experience has been fairly good, however, we have had to develop various work arounds to tailor for our needs.

Avantages: It is easy to view engineers/jobs on the main screen. Search function is also useful for specific searches i.e. individual engineers.

Inconvénients: Unscheduled jobs are not easy to separate and view quickly and in turn can't bulk schedule at one time i.e. 40/50 jobs. We can't blank out the availability of engineers i.e. holidays, training etc...

Réponse de l'éditeur

envoyé par BigChange le 22/08/2019

Hi Alan, thank you for your comments.
Within the BigChange platform it is possible to create 'absence types' which can be used for Annual Leave, Training, Sickness etc. These can be added to resources either from the web interface, or requested by resources via the tablet. When an absence is approved, this blocks out their availability on the schedule. Should you require any additional information on how to set this up, please contact RoadCrew

Big Change

Publié le 01/07/2019
Daisy M.
Service Advisor
Construction, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software is easy to use and can be personalised to suit your business.
I am able to work more efficiently than on our old system and send out job reports in 5 minutes.

Inconvénients: The software can sometimes run a bit slow and freeze.
The job card takes a while to load and sometimes the images only half load.

Job opportunities in one location!

Publié le 23/06/2018
Utilisateur vérifié
WMU Graduate Ambassador
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The popularity of this software makes it an easy choice for job searches as so many companies utilize its platform. The ability to upload your resume and "quick" apply for jobs definitely is a time saver!

Inconvénients: The process for job applications is not always clear and I am not sure how often employers check their employer accounts.

FANTASTIC MOBILE WORKFORCE MANAGEMENT SYSTEM

Publié le 15/04/2016
Jonathan B.
Managing Director
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: We've used BigChange for 3 years now and I can honestly say they've taken away the mounds of paperwork whilst streaming our service and operations. We're now much more efficient and get to invoice much quicker enabling our cash-flow to be much better! We owe everything to this company!