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MSP Manager est logiciel de service d'assistance et de facturation basé sur le web qui vous aide à gérer votre activité de services informatiques avec une efficacité maximale.

En savoir plus sur MSP Manager

Avantages :

The layout of this product is very easy to use. Helps you to easily see information that is needed.

Inconvénients :

I have used this on a limited scale, so I do not have much to offer for dislikes.

MSP Manager - Notes

Note moyenne

Facilité d'utilisation
3,7
Service client
3,8
Fonctionnalités
4,0
Rapport qualité-prix
4,0

Probabilité de recommander le produit

7,1/10

MSP Manager a reçu une note globale de 4,2 étoiles sur 5 d'après 12 avis d'utilisateurs publiés sur Capterra.

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Jaco
Jaco
Systems Engineer (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Bring me your issues!

5,0 il y a 3 ans

Commentaires : Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Avantages :

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Inconvénients :

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Hugh
Infrastructure Technician (R.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

MSP Manager Revuew

4,0 il y a 2 ans

Commentaires : MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

Avantages :

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

Inconvénients :

Occasionally there are bugs with completing tickets that have been unresolved for a long time.

Chris
Chris
IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good if you can't get better

1,0 il y a 5 ans

Commentaires : So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Avantages :

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Inconvénients :

Difficult to use. Slow response. Bad UI. Every step requires a save.

Chris
Chris
Security Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great help desk solution for small business.

4,0 il y a 6 ans

Commentaires : A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Avantages :

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Inconvénients :

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Jaden
IT Specialist (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Limited use, but no issues with it

5,0 il y a 2 ans

Avantages :

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Inconvénients :

I have used this on a limited scale, so I do not have much to offer for dislikes.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple and clean interface, easy to use.

4,0 il y a 6 ans

Avantages :

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Inconvénients :

Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Angel
Delivery Manager (Argentine)
, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent solution for MSP

4,0 il y a 6 ans

Avantages :

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Inconvénients :

The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It work !

5,0 l’année dernière

Avantages :

Can manage a lot of devices and permit automation

Inconvénients :

Sometime loading can be long but its working at the end

Robert
Support Technician (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Work in progress

4,0 il y a 6 ans

Commentaires : Still in Beta, but so far so good.

Avantages :

We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Inconvénients :

Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Vania
Vania
Technical Project Manager/ Senior IT Systems Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

On par with other SolarWinds products

4,0 il y a 5 ans

Avantages :

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Inconvénients :

Hard to setup; I wish there was an easier way to setup clients in the system.

Skye
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
5,0 il y a 5 ans
Steven
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
5,0 il y a 6 ans