Avis clients sur VirtualPBX

A simple way to get a professional phone system for your business

Avantages :

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

Inconvénients :

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

THE SUPPORT STAFFS WERE RELENTLESS

Commentaires : AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.

Avantages :

sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

Inconvénients :

there was absolutely nothing i did not like.

Support was not up to todays norms.

Commentaires : Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.

Avantages :

Nothing, could not get help with problems I was having from any department, all were just passing the buck.

Inconvénients :

Support from their onboarding department.

Love our phone system

Commentaires : It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product.

Avantages :

The ease of use and your staff, they are always there to help when I have questions or need to make changes.

Inconvénients :

There is no least about this service, it has always performed well

Sole Practitioner

Commentaires : I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Avantages :

No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Inconvénients :

I do not have any complaints about the service.

Years of outstanding service

Commentaires : 9 years using them and only good things to report.

Avantages :

The products and services are great but the level of service is exemplary.

Inconvénients :

Some international numbers (few) are not available through them but are available elsewhere.

Technology no small business should be without!

Commentaires : 24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.

Avantages :

It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.

Inconvénients :

Very infrequently, the calls we need to be recorded don't not work

VirtualPBX has made my job easier!

Commentaires : I have a very positive experience using VirtualPBS

Avantages :

Being able to access my voice messages from my email.

Inconvénients :

Recording the greetings was a bit confusing for me

Great Service!

Commentaires : I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

Avantages :

Customer Service is top notch. Feature rich platform

Inconvénients :

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

I really like VirtualPBX and Virtual Text

Avantages :

How it goes everywhere with us and is accessible on all our devices

Inconvénients :

We didn't like working out all the bugs to start with

Forced 300% Increase for 17 year customer - Only 30 day notice.

Commentaires : Their management won't directly work with you to resolve and issue that they have themselves brought on.

Avantages :

It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.

Inconvénients :

What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves.

Started using a VoiP system a few years ago and we've been very happy with it.

Avantages :

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

Inconvénients :

As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

Needed help with phone

Avantages :

I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

Inconvénients :

Some of the settings aren't user friendly unless your very computer savvy.

Great way to handle phones

Commentaires : I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!!

Avantages :

The ease of use and how cheap it is so you did not lose your phone numbers from business accounts

Inconvénients :

There was nothing I could like least about software it has done everything we need it to and more !

VirtualPBX makes my job easier

Commentaires : I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

Avantages :

Set up is quick and easy; Call quality is excellent

Inconvénients :

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

Total Freedom

Commentaires : Very pleased. Don't have to think about the phone system and can concentrate on my business .

Avantages :

Don't need to hassle with configuration changes once the system is setup.

Inconvénients :

Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

800 VIRTUAL PHONE SERVICE

Commentaires : EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!

Avantages :

THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

Inconvénients :

NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

Great Customer Service and Tech Support

Commentaires : Every experience with VirtualPBX has always been incredible.

Avantages :

Any issues are resolved immediately. I have always had professional service and follow-up.

Inconvénients :

It is always dependent on our internet service providers quality.

Great Product & Great Customer Service

Commentaires : So far, our experience has been great. The transition to VOIP from landline phones happened seamlessly and we had great service getting setup.

Avantages :

The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support.

Inconvénients :

I miss the ability (that was in a previous generation of VirtualPBX) for the auto attendant to listen for faxes on every line. That is a great tool that is no longer offered, but needs to be re-implemented.

VirtualPBX review

Avantages :

Software is great and could bring great success to call centers that are just developing love it

Inconvénients :

Nothing bad about this software it is excellent and has a lot to offer

Stellar Customer Service

Commentaires : Port in Toll free number to existing account.

Avantages :

Ease of use, working with customer service.

Inconvénients :

A tad confusing but, VPBX offers excellent support/explanations

So Far....So Good

Commentaires : I used their service for a more economical option for a business line and service. I had an issue getting the webphone to work. The customer service/technical support team were awesome. It had to get fixed by the engineering team but the next day they had a fix, and then followed up with me to make sure it was working.

Avantages :

- fairly easy to set up - lots of features, even with the most basic plan - tech support has been very responsive!!! - received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly

Inconvénients :

- in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors

Best customer service

Avantages :

Overall it’s the only one I can use as wish before I find them I did try many others.

Inconvénients :

The customer service is impeccable and knowledgeable

Manage your phone system with ease!

Avantages :

I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.

Inconvénients :

NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!

Terrific SMB Solution

Commentaires : We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.

Avantages :

The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

Inconvénients :

I'm finding it difficult to identify something I don't like about the software...