Avis clients sur vFairs

PDN - Professional Diversity Network - vFairs Review 2018

Commentaires : vFairs just ‘gets’ our business.
The customer service they provide simultaneously to our own sales reps while communicating to multiple teams under each valued customer, is beyond commendable. We have worked with vFairs as our exclusive Virtual vendor since 2013 primarily due to his teams high level of professionalism, integrity, outstanding customer support and responsiveness. Their accuracy, speed and meticulous attention to detail is incomparable. I have not seen better.
Every Virtual vFairs has produced for us has been smoothly run and when difficulties arise, as they do, vFairs Customer Support suggested conference meetings to get entire Teams trained, individual leadership calls, recommended specific, positive changes and in general, a swift ironing out of problems with every question answered and understood to the teams’ satisfaction and managements delight.
Their Customer Support team does the heavy lifting answering complex technical questions and has identified problems early heading off deeper issues. They are a truly amazing team and have supported our customers 24 x7 by phone and email! vFairs offers a gentle approach when working with all levels of our clients’ hierarchy. Very appreciated.
PDN provides 67% of the USA Fortune 500 companies diversity recruiting efforts via online and onsite products and vFairs has been an integral and successful component to our product suite.
vFairs receives my greatest respect.

Avantages :

vFairs creative and sophisticated graphic appeal for customers and our candidates alike. Ease of use and the fact that vFairs conducted the entire set up, training, questions answered accurately and deployment in a timely and extremely professional manner. The product works great and customers received full technical support and reporting post event.

Inconvénients :

We experienced no problems with this software. All was wonderfully handled by vFairs leadership and Customer Support.

Baystate Pool Supplies Opportunity Dealer Show

Commentaires : The programs and support have made us much better at event management and has saved us time during the planning process and live shows. Our exhibitors and attendees have been very pleased and comfortable with how smooth things have gone.

Avantages :

Our attendees, exhibitors and we all found the software to have been quite serviceable. Each group was supported with the necessary information during the event to make the event successful. The reports provided data for us.

Inconvénients :

pass on this. other people on our team may respond

vFairs platform completely failed to deliver for our event

Commentaires : We approached vFairs with a view to delivering 3 events for us over a 3 month duration. The initial impression of the platform was very good, and whilst aesthetically it looked a little dated, it was technically capable of replicating the key aspects of our events in a virtual environment. However, the reality is that vFairs completely failed to deliver the service and functionality promised. On the day, the platform wasn’t finished; several of the key features didn’t work, and the UX and client experience was completely unacceptable. On a call, a member of staff intimated that in trying to exploit the rush to virtual events (as a result of the Covid pandemic) vFairs have severely over-stretched their capacity. This was certainly reflected in our experience, and it is clear that the resources vFairs allocated to the project has not been adequate. 4 weeks prior to delivery we highlighted severe reservations about our project management, and the UK team (who negotiated the sale) had escalated our concerns to senior management and the [SENSITIVE CONTENT HIDDEN], but despite assurances that additional resources would be committed, they still failed to deliver a functioning platform on the day of the conference.

Avantages :

Theoretically, vFairs as a platform is able to replicate the key value of our conferences in a virtual environment. It can: 1. host content, presentations, Q&A and panels, 2. facilitate business engagement between buyers and sellers, 3. Provide delegate interaction. The problem is that these functions simply didn’t work properly.

Inconvénients :

On the day of the event, the platform wasn’t finished and critical features were missing or dysfunctional: the exhibitor booths were incomplete, the chat function didn’t work properly and the competitions didn’t run as instructed. The content delivery was also unacceptable: vFairs streamed the video content in such low resolution that the text and graphics on many of the slides was illegible, while some speakers were barely recognisable. There was not enough vFairs staff to run the event properly, and those that were in charge of hosting the content weren’t properly briefed and equipped to do their job. The vFairs staff didn’t understand the times and format of the sessions; the presentation videos weren’t ready at the required time, and in multiple cases vFairs staff didn’t even seem to know they were hosting the session. In one instance a vFairs representative announced to one of our clients that not only had they failed to get the video ready, but their bandwidth was so low that they weren’t confident they could download it in time for the session starting. Events are all about the user experience, and unfortunately the functionality and service standards were so poor that the UX was severely compromised.

Philippine Digital Convention 2022

Commentaires : vfairs has been a collaborative partner throughout the various projects we mounted for PLDT. I really appreciate and feel lucky that the assigned PM to us was [SENSITIVE CONTENT]. Every request has been considered and she went above and beyond the deliverables. Her patience and understanding with the client demands in such short periods of time are greatly appreciated. I really made it a point to request for her to be my partner in the implementation process as I was sure she would be of great help not only to me but to the overall assurance that the project/s will run smoothly.

Avantages :

vFairs as an event platform is all-in-one, one-stop shop in terms of virtual platform requirements. It is also our first time as an events agency to use a virtual platform to monitor registrants for the physical component, and the vFairs platform has been effective for that as well.

Inconvénients :

Overall, the virtual platform served its purpose for the functionalities it promised to deliver.

A Perfect Fit

Commentaires : We hopped on in a hurry because of the pandemic and had a good experience. We then went through the tutorials with other platforms and came to realize how much we loved vfairs. We've done quite a few live and hybrid events with them and I have no reason to look elsewhere.

Avantages :

By far the best customer service out there which then makes the whole experience better. They are responsive and helpful. On the day of the live event, it truly feels like they are as invested in the outcome as we are. Beyond that, the ease by which my team (social workers, not IT professionals) can work with the platform is really important. And our attendees love the look and feel of the space.

Inconvénients :

Really can't think of anything, which says a lot!

Avoid vFairs

Commentaires : After spending weeks preparing for a live 8 AM launch, the platform was not ready on the day of the event. Presenters couldn't get into booths, attendees couldn't get into sessions, the majority of our attendees left. As things were breaking at 8 AM, our dedicated support person left us, leaving us to re-explain our situation mutiple times. Nobody ever explained what went wrong with the event, leaving our event team with no answers for the attendees. 3 weeks later, still no explanation. We signed up and paid for multiple functionalities that never got set up, including chat rooms accessible from the booths, a leaderboard. There's no process to ensure that you get what you paid for. The lesson I learned from this experience: Expect to be abandoned on the day of the event. We would have been better off with a platform that worked. vFairs is still overwhelmed and struggles to deliver on what it promises.

Avantages :

The sales and service promises made before the event sounded very convincing. The team acted as if they knew how to support a live event. The parts of the platform that we could access ourselves worked, but only a small portion of the platform was available to us.

Inconvénients :

It took 6 weeks to sign a contract with vFairs. Every part of the platform out of our direct control broke on the day of the event. Sessions did not start on time, wrong versions of session videos were played, users were unable to access chat rooms, exhibitor booths weren't working. We had complaints about the day-of-event help desk support from attendees in email, on social media, and within the event chat itself. Project management was poor: multiple contracted features were only set up after the end of the live event or not at all. Training is poor; the vendor used other events currently in production to show us functionality and did not have materials that we could share with exhibitors and attendees. Response time is poor: we've spent almost two weeks waiting for a response to our current issues with no answers to missing features and functions.

Senior Meeting Planner

Commentaires : Always a delight to be able to work with experts in the field!

Avantages :

Wonderful from the techs to the landing page to the updated Leaderboard for our gamification--everything was wonderful! Haleema is (as always) an amazing Project Manager! Always patient and flexible! We had wonderful customer service from the techs during the actual event who were great with our presenters.

Inconvénients :

None--it's very easy product to understand and use.

Wonderful and Responsive Team!

Commentaires : The Vfairs team we work with is always amazing. [sensitive content hidden] is exceptional, responsive and always making things better. I feel less stressed on the day of knowing [sensitive content hidden] is there to help.

Avantages :

It is intuitive and professional. All the features are easy to put together and the virtual event is high-end. Our attendees always enjoy it.

Inconvénients :

It would be amazing if we could integrate our own registration form / platform into vfairs.

Great virtual event experience with vFairs

Avantages :

vFairs helped us to host a great virtual event with a well working platform

Inconvénients :

We were happy with the platform and didn't have any big problems to complain about

Awesome platform for our event

Avantages :

The software was easy to use and I liked working with it. If something was not working or not that easy to change, the support which was provided was very fast and helpful.

Inconvénients :

Sometimes the interface where you could choose your designs for the front end were a little laboriously structured.

Stop searching for a virtual meeting platform - this is it!

Commentaires : Our first meeting was three short months after the Pandemic began and we had to evaluate available tools. vFairs quickly jumped to the top of the list. They helped us manage our project while learning the tools and implementing them at the same time. We doubled our attendance and engaged a worldwide audience with the tremendous support of the project management team. When it came time to plan our larger meeting, we didn’t hesitate to re-up our contract and hosted 3,000 attendees with over 1,500 presentations and 100 exhibitors for 8 days. Our project manager [SENSITIVE CONTENT HIDDEN] was outstanding at working with our team and our customers across multiple time zones in record response time. He helped us customize much of our site to add our proprietary tools Into vFairs secure platform. This seamless integration was a top priority to our community who values open source connectivity. We will continue to use vFairs platform as we move towards hybrid solutions.

Avantages :

Out of the box the software is able to do almost everything a meeting planner needs to convert a face to face meeting to a virtual event. It includes a visual appealing environment, easy administrative tools, excellent user interface and loads of online resources to help you promote it and educate your audience.

Inconvénients :

We easily found a workaround, but it was confusing that some of our members had dual roles as attendees abs exhibitors and were required to have two logins.

Great product and company

Commentaires : We had a great experience with vFairs and would absolutely consider using them again in the future if our event is entirely virtual next year. They really helped us to recreate the in-person event experience using all of the different features and visuals - it was about as close as it could come to an in-person in this world right now and that for us was very important. We would definitely recommend over their competitors.

Avantages :

There was such a wide variety of features and options available to make it really your own event. The support staff was incredible, our vFairs rep helped us every step of the way and provided us with so many options to really help to create the event we were visualizing. We also really liked the ease of use of the backend for admins. For users we got feedback that it was a very intuitive platform and easy to use/get around 'inside' the event, and that for us was key as the virtual event world is new to so many of us.

Inconvénients :

The webinar connection to Zoom felt a bit clunky and I didn't feel as prepared for issues that came up as far as people not fully understanding how to operate the webinar using their host capabilities. I think that could have been explained better during the pre-webinar technical checks. I also wish the chat feature were more engaging. That's a difficult one during these times and I don't know how to accomplish it, but maybe more features to get people talking or involved in conversations? Including the gamification aspect in there as well maybe? It felt like the only part of the event that didn't capture the 'in-person' recreation as much as the rest of the platform did. Some of the additional features also felt overpriced, for example the Scavenger Hunt.

Great Platform - Just Needed Better Program Management

Commentaires : Overall we were very happy! Great platform, great price, and mostly a good experience working with their management BUT it could have been better. There were some hiccups and fires that needed to be put out ahead of time that caused A LOT of stress for myself who was making sure everything was ready day-of. Again, overall, we would use this software again if they would provide a more helpful/responsive management team on their end.

Avantages :

Ease of use was most important to us as our attendees are mostly older and we were looking to streamline the conference login and participation for our attendees. This platform nailed it! Login was simple, accessing all virtual areas was easy, and watching the sessions was simple for everyone. It was also great to have some help on the vFairs end, as they provided a team to assist with creating and launching the event. And the integration with Stripe proved to be a great bonus.

Inconvénients :

The "clunky" parts were the chat room, the area was separate from the rest of the platform and in a separate tab, also the integration with Stripe didn't quite integrate with the registration form as well as I would have hoped but it still worked out well. Additionally, the vFairs "team" we were working with was slow and we seemed to have some language barriers when explaining what needed to be updated or fixed prior to launching everything live. Without that part of the experience, everything would have been excellent.

Event Organiser Review

Commentaires : The vfairs platform was a great solution to our exhibition going virtual during the COVID-19 pandemic, it worked well for our partners and our attendees. All feedback was mostly positive from the user experience and we was able to share and use the platform how we need to. I'm not sure how the platform would integrate with a live event to make the whole event as a hybrid experience due to the live broadcasting and not connecting to an app. The team we worked with from vfairs were really helpful and understanding of our needs and managed to get everything we wanted (even with things they had never done before). We have hosted 2 events with vfairs and would use the platform again and would considering using it as a hybrid option if we could integrate the live and virtual elements together

Avantages :

I found the product easy to use from an organisers experience from the backend access to the frontend user experience. Like all software it takes some getting used to over time which is why this software works for an event user experience if they have never used anything like it. It's simple and easy to navigate it if you make it so for your customers use. In terms of the backend - I found this software easy to use, however that might be because I’m used to using CMS systems. If you aren’t so hands on the vfairs team are there to help along the way.

Inconvénients :

I think there are a few vital area's missing from the software when it comes to user interaction on the main page, if the chatroom tab worked within the main software rather than on another tab i think it would be more consistent on for the user experience. Also some features that where added last minute which we didn’t advertise made this difficult to manage expectations of our partners on the live days. I think any updates should be discussed with the organiser prior to implementing them on their platform. Finally the integration with live broadcasting was something that we needed to make our link between pre-recorded and live Q&A work seamless - in the end it worked but when the video pulled through to the platform even though being put at 1080p only pulled through at 720p which made our content look love quality.

Good First Experience

Commentaires : Overall, we had a positive experience with VFairs and their format. They were very responsive to us. We were able to deliver a much larger online job fair event than we could have at an in-person event especially during the Covid-19 pandemic.
We are hopeful that VFairs will implement some of the suggestions we made as well as continue to improve their product so we can continue to provide this in the future. Good product that just needs to continue to fine tune some aspects. Definitely would recommend it.

Avantages :

We were very pleased to be able to deliver a virtual job fair to over 50 education employers. VFairs worked with us over a two month period to help us put on our event. The platform was able to accommodate over 50 employers and their staffs along with over 800 registered job seekers. We liked the ability to connect job seekers to employers in this virtual environment instead of an in-person location that could only handle a limited number of employers and job seekers. Graphics were great and the booth set up for employers was also relatively easy.

Inconvénients :

We did experience some technical issues that prevented us from using the video interview feature for our event. Several of our employers set up Zoom calls outside the platform and that worked but we'd prefer they not have to do that in the future. We also like to see a potential waiting room where once a job seeker is selected to be interviewed by employer, those interviewing and find them easily in that waiting room. Need to be able to email booth admin and attendees directly from the platform instead of downloading to a spreadsheet and then uploading to a 3rd party mail client Registration with Stripe - Candidates could “register” without payment but weren’t able to log back in and be redirected to finish payment if they came back later. Had to be deleted from the system entirely in order to get back in. Our company was seeing different amounts of job seekers in the chatrooms. Ex. 40 in one but another person sees 150. Chat Feature with Appointments didn’t seem to work well or an improved notification system for employers/job seekers when the appointment time arrives would be helpful. Chat room - Always scrolling which made it hard for some employers to find the person they were talking to. Downloadable spreadsheet of vacancies that employers post to share with job seekers

VFairs and me

Commentaires : From sales to pre event build to post event support it was a smooth and seamless process. Event though we were in different time zones we used this fact to our mutual advantage being able to service our global participants was actually easier. Most importantly our assigned project manger [SENSITIVE CONTENT] was stellar and [SENSITIVE CONTENT] was also on top of his game when it came to the virtual program schedule and execution of our event.

Avantages :

The end result was exactly what the client was expecting. There were very few requirements that the team was not able to find a solution for and they delivered at the highest level. Team was creative and had an excellent knowledge of how their solutions worked, if challenged on a new concept they found a way to make it happen.

Inconvénients :

There were a few items we brought up in our post event review. I think one of the primary issues was being able to provide a better integration with Interprefy and making that more seamless.

Virtual Conferences Made Easy

Commentaires : We set out to create a virtual conference which included live speakers, deeply customized interactions and critical content for our business. vFairs consistently delivered for us. They were responsive, especially at critical moments of the project, flexing their schedules to meet our timelines. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] (our key POCs on the project) were clearly experts at putting on events like these. Their consultation on how to achieve a successful event, especially at the start of the process when we were unsure how the site worked, was critical to our success. I personally work with a lot of vendors on projects, my interactions with vFairs have been some of the best I’ve had with a vendor. We have plans to work with them on multiple upcoming projects. I can’t recommend them enough!

Avantages :

-Powerful reporting from a vendor team willing to go the extra mile to customize for your business needs. -Extremely responsive service. We had a critical error on the day before the conference and they stayed up all night to make it right for us. -Adaptive/customizable interfaces. We worked with vFairs to full customize the site to align to our brand, look and feel without any pushback.

Inconvénients :

-I really have to say nothing. This event was one of the most seamless interactions with a vendor I have expeeienced. We asked for a LOT of customization and new functionality. They were always willing to go the extra mile, even if they hadn’t done a specific integration or ask before.

Istrico Productions May Event -- Feedback

Commentaires : Overall, we so appreciate [SENSITIVE CONTENT] work and find her to be incredibly responsive and helpful. However, we had a number of issues day-of related to session management.

Avantages :

The best part of our VFairs experience is working with [SENSITIVE CONTENT]. She has been incredibly responsive and detail-oriented throughout the process, and we appreciate her willingness to execute our last-minute tasks!

Inconvénients :

We were very disappointed in some of the elements day-of. Our biggest issue was during our breakout sessions, when we started "going live" prematurely and thus our hundreds of attendees saw and heard communication that was supposed to be had behind the scenes. Additionally, the VFairs team members assigned to each breakout session seemed to have no familiarity with our show flow and repeatedly asked speakers "if they had slides" which threw everyone off guard. Being that we had sent a show flow to the VFairs team weeks before the event, we expected everyone to have a better understanding of the expectations for each session. Additionally, the VFairs team members in our sessions day-of did not appear to make any judgement calls with regard to changing up Zoom views. Speakers who had finished talking would be left up on screen for minutes after another person started talking, which resulted in folks on the Istrico team needing to take over and switch to gallery view. Because of this, the overall viewing experience looked very clunky and unprofessional, and what our attendees wound up seeing was: 1. Speakers and VFairs staff talking to one another while live 2. Major delays in switching from one person talking to the next

vFairs Rocks!

Commentaires : We love vFairs! Again, they are a great partner to have. What we've learned by using vFairs and because we started using them prior to the 2020 Covid lockdown, it was an immediate and easy instinct to just use vFairs to continue our events without a blip in our business. It was an instantaneous decision to move from in-person to a fully virtual event in 2020, so while others were struggling, we were just fine and we owe that to vFairs. As a micro-business/social enterprise, they helped us maintain "business as usual" during a very difficult time for all.

Avantages :

They software is easy to use, and if you need any help vFairs will assist. But more importantly is their professionalism and easy of working with the staff. They are all very helpful, friendly, and will ensure your event will run smoothly. And if any hiccups do occur (it happens with technology), be assured that they will be right by your side as everything gets worked out.

Inconvénients :

Actually, I don't have any "cons." I was able to recreate an in-person experience for our attendees in a virtual environment... this is not easy to do and keep the audience engaged. All of the vFairs components were sensory, visual, and allowed the participant to navigate through the virtual environment with easy as vFairs helps us simulate human action and the steps any person would take when they are attending an in-person event. In the end, it was seamless for the attendee.

Annual Conference 2020

Commentaires : I am not sure if I would go back to using V-Fairs. I think you have a great platform but need to work on customer service and do more with the tech peice for the price you are charging. [SENSITIVE CONTENT HIDDEN] was very helpful but getting ahold of anyone at v-fairs was very difficult.
The looks and graphics were wonderful but using third party designers made it very difficult to make any changes quickly.

Avantages :

Our attenddes enjoyed the platform and how easy it was for them to use and easy to navigate. I like that you can make your exhibitors seen just like at an inperson training. The reporting after the conference is also very nice. Our rep tried her best to accomidate all of our needs.

Inconvénients :

We did alot of research on platforms for our conference. This was or first year going virtual. We wanted a platform that we could still have exhibitors and we wouldn't have to worry about the tech peice on our own. Sales told us that everything we wanted sounded perfect for V-Fairs and we signed with you. Then it was a good month or so before we heard back from V-Fairs. I was worried we were scammed out of our money. We had our rep and she was nice but her being in a different country made it hard to communicate. I knew we would never be able to get a response from her after 1:00pm our time. We mentioned everything we needed to the sales department and then later realized alot of that did not make it itno the contract. Alot of this I belive would have been clear if we had better communication. Also the training we had for speakers was to fast and confusing and left our speakers stressed so I had to do my own training to calm their minds.

vFairs - Have Your Next Tradeshow Event Online!

Commentaires : Once we had decided on using the vFairs product we were assigned a project manager who walked us through each step of the implementation process. The staff at vFairs did an excellent job of communicating with our project team. They were quick to follow-through on changes that needed to be made. Amazingly, working together, we were able to prepare the show for operation in just about 6 weeks! When the show opened they were able to quickly make some fine-tuning adjustment that helped our toughest customer to better use the interface.

Avantages :

People were amazed how much the software interface emulates the look and feel of a real trade show event. Customers and vendors liked the avatars in the booth and the lobby full of moving people. The software had many more features that we did not use. Our vFairs project manager quickly adapted the interface turning off the features we did not need. As we look forward to next year's show, I am certain we will add the chat feature and we will do more with media and documents.

Inconvénients :

There was some problems with people seeing the full width of the screens on certain devices. Some of our customers keep their screen resolutions set low for eye sight reasons. When this problem was discovered the staff at vFairs quickly responded. They adjusted the page layouts so that all of the data was visible.

Weekdays with Bernie 2022 virtual event

Commentaires : We had a great experience working with Hassaan. He was very patient and thorough. He was very quick to respond to all of our emails and answered any questions we had. We would love to work with Hassaan again.

Avantages :

vFairs has been very user-friendly. It was a great option for us during the pandemic and we had such a great experience, that we wanted to use it again this year to give our clients flexible options.

Inconvénients :

None to think of. We have had a great experience.

vFairs Review

Commentaires : They were all fantastic. By far the best rate for a virtual event. Every other company was expecting to charge us upwards for an event like this, yet vfairs had a much better price but the same amount of users and experience.
Knowing that vfairs is located around the world, with a main location in DUBAI our team was a bit hesitant and questions them a lot about GDPR complience. The vfairs team proved time and time again that they were GDPR complient and followed all the law for a world wide bussiness, which is extremely important to us.
From the first meeting I had, to my weekly calls everyone on the Vfairs team was great to work with. Seeing that this was our first virtual event we were really excited but also had 1 million questions for the team, as well as last minute changes. With all the questions, and last minute changes they were fantastic, and so helpful.

Avantages :

The entire Vfairs software and platform was extremely user friendly as well as asthelictly pleasing. Most of our customers that attened the event are not focused in the tech world, and for them if it was simple to navigate. Which speaks highly, if they do not understand VR and still loved the event.

Inconvénients :

The only part I did not like, was the fact that chat rooms opend up within a new tab within the event instead of keeping the chatrooms all within on main page.

EXTRAORDINARY PRODUCT AND SUPPORT!

Commentaires : We had a journalism career exhibit fair for almost 4000 (four thousand) people. We had NO experience with such an event. VFairs held our hand and armed us with the skills and support needed for a very successful convention. We are going to use them at least 4 times a year going forward. I can truly say they we are thrilled to have such a "partnership" with a company/product. We are still getting rave reviews about the experience!

Avantages :

It was fun, functional, easy to use and extremely versatile. This is an awesome product with EXCELLENT AND FRIENDLY support staff!

Inconvénients :

NONE! We liked everything. There is absolutely no negative about this product.

vFairs review Nov 2020

Commentaires : This was a first time virtual event for us and we learned a lot. If we were to hold another virtual event, we would definitely use vFairs again, and would be able to make the next event even more effective. We were pleased with vFairs ability to put this event together in just 12 weeks - especially recognizing the increased volume of events vFairs is seeing.

Avantages :

Project managers were really very good. They were able to take concepts and help us make them workable. Graphics were engaging - attendees liked the virtual lobbies/halls/convention center and animations. Robust reporting. Value for the cost. Trade show/virtual booth design options and scalability. Great support on live days. Setup for presentations was pretty easy once we learned how to do it.

Inconvénients :

Limitations on some of the customizations. There weren't any user manuals. Would have been nice to have demo sites available for us to use in planning our event. Participants couldn't create a customized agenda. Participants couldn't modify or cancel registration information after registering - changes had to be made through administrative back-end.