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En savoir plus sur Brand24
Accédez instantanément aux mentions sur le web pertinentes pour votre entreprise.
They often introduce updates, test various solutions to make the product as useful as possible for their users.
For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible.
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Super logiciel
Commentaires : Pas mal satisfaisant agréable comme logiciel
Avantages :
Logiciel de marketing gestion des réseaux sociaux logiciel de branding
Inconvénients :
Peu reconnu moins de gens l'utilise coût élevé d'internet
Excellent logiciel
Avantages :
Aide à faire le marketing pour les petites et grandes entreprises
Inconvénients :
Il est difficile de de faire le marketing pour les petites entreprises
Outils de surveillance réseau
Avantages :
Très facile à utiliserLa version d'essai gratuit permettant la maîtrise
Inconvénients :
La non disponibilité de la version gratuite
It is one of the easiest and most effective social media listening tools I have used.
Commentaires : Fast results that are easy to comprehend, and customised reports that anyone could easily understand.
Avantages :
Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.
Inconvénients :
Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.
Loving Brand24 for Listening
Commentaires : It's been great, I've reached out to customer support a few times over the years and they have been really quick to respond and helpful along the way.
Avantages :
I'm loving Brand24 and the best feature of this software is being notified when your brand is mentioned on social media. It's quicker than Google alerts and these are from social media that Google does NOT monitor. Not only that but they monitor podcasts and blogs.
Inconvénients :
The sentiment scores, not sure how to really use these to be more effective. I also wish they monitored more social networks.
Alternatives envisagées précédemment : Agorapulse
Pourquoi passer à Brand24 : I use Agorapulse to manage social media but find Brand24 easier to get mentions on social, podcasts and across the web including blogs.
Réponse de l'équipe de Brand24
il y a 2 ans
Thank you for your feedback! It means a lot to us. This article covers everything about Sentiment Analysis: https://brand24.com/blog/sentiment-analysis/#score. You may find it helpful :) By the way, what social networks are you missing? I'm eager to know! Feel free to reach out to me in case of any other questions or concerns. I'm happy to help!
Nice tool to have!
Commentaires : It was interesting to have, the integration with slack gave us agility to know what people are talking about our brands and it's easier to know about sentiment analysis.
Avantages :
What stands out most about Brand24 is its user-friendly interface combined with powerful features. I like to have sentiment analysis, real-time monitoring and customizable reports in one place.
Inconvénients :
Filtering and noise: although brand24 offers filtering options, sometimes it can still pull in a lot of irrelevant mentions or noise, especially for common keywords.
Brand24 is the backbone of my online reputation business
Commentaires : Brand24 provides us with the mentions and reports we analyze for our online reputation clients
Avantages :
The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.
Inconvénients :
A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive
Integration Brand24
Commentaires : very good for Cibersecurity and marketing
Avantages :
Very easy to use and the price is fair, it includes a very extensive set of social networks
Inconvénients :
Not easy to integrate with others solutions via API
Great system for media alerts
Avantages :
We wanted a simple system that we could use to monitor media inclusions for clients. This system is easy to use, allows for multiple users, and generates clean reports.
Inconvénients :
We have not had issues with this software.
Réponse de l'équipe de Brand24
il y a 2 ans
Thank you for your review!
Great Social Media Analysis Tool
Commentaires : Overall the experience was great. The product is easy to setup and easy to use. We never needed any support from Brand24 because everything was straightforward.
Avantages :
Brand24 provides a detailed dashboard for monitoring projects. The monitoring itself is huge in terms of taking workload off of internal resources but then add in the data being displayed in easily digestable charts and graphs.
Inconvénients :
We used the software for 1 project and it worked well. We'll definitely be back in the future. We didn't find any gaps in our time of use.
Alternatives envisagées précédemment : Meltwater
Pourquoi passer à Brand24 : Price and Ease of registration / setup. I needed a product really quick. Other companies wanted to have phone calls to talk through their services and pricing. Brand24 allowed me to sign up immediately and begin using the product.
Réponse de l'équipe de Brand24
il y a 2 ans
Thank you for your feedback! It means a lot.
Brand24 is the 1st Email I Look at daily
Commentaires : Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
Avantages :
Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!
Inconvénients :
There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
Exceptional customer service
Commentaires : Very happy, and as I say it felt like I was communicating with an internal team member. In the digital age, these guys understand CX.
Avantages :
The customer service is second to none. Naturally, I engaged all their competitors. While price did put me off the competitors, it was the way in which [sensitive content hidden] interacted with me that ultimately made my decision to work with Brand 24 on an important campaign.
Inconvénients :
Maybe the fact you pay once off and not monthly - those of us from regions with lower exchange rates feel the cost. But I understand it is the industry norm and a security for the business.
This tools really helps
Commentaires : Brand24 helps us optimize our time spent with social listening. We don't have to collect mentions manually anymore. It also helps with organization. It has some cool features for filtering and configuring the projects to collect mentions, this will be the most accurate possible. Amazing customer service (thanks Jacob) attention throughout my experience using this platform. Instructions are clear within the platform and its easy to set up and use.
Avantages :
Help to manage brand performance around competitor the advance analysis helps to coverage all the reports.
Inconvénients :
Nothing, please make a reminder for renewal process one week before this helps a lot to make another budgeting tools plan
Brand24 is a Brilliant Tool
Commentaires : Brand24 is one of the best decisions we have made to help in our monitoring of the emotionally charged social media world. It has given us a leg up on providing the next leap in timely responsiveness and support for our customers while using less resources to accomplish it.
Avantages :
With Brand24 it's easy-peasy to pop onto the laptop and peruse through the social media activity for our company, and as well as for peeking in on our competitors. With this wonderful tool we were able to catch a branding concern and stop the improper use of our company name on a product we certainly do not make or endorse.
Inconvénients :
I think the algorithms that determine the type of social media entry (positive, negative, or neutral) needs to be reviewed to ensure a higher level of accuracy.
Réponse de l'équipe de Brand24
il y a 2 ans
Thank you Michael for your feedback. That's a great use case!
Can't imagine better Client Customer Service
Avantages :
I have been working with Brand24 every single day for almost a year. My job is to promote the brand of accessories for mobile phones. I do PR and at the moment I can not imagine working without a social monitoring tool. Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it!
Inconvénients :
There is some work to do with mobile app. :) Surely the app could be a bit better, but as I know new features are coming.
The best tool to monitor your presence online
Avantages :
- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web; - It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24; - apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business; - UI and UX of their tool make using it pleasant and easy; - they often introduce updates, test various solutions to make the product as useful as possible for their users; - aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.
Inconvénients :
Literally, I didn't find anything I couldn't like
Find what clients tell about you
Commentaires : It does automatically something that is impossible to do by hand
Avantages :
I really appreciate how this tool tries to make my experience the best possible. Personally, what i like the most are the email summaries which allow me but to log in into the system, but integrates with my current schedule and appear in the place i was checking already
Inconvénients :
I found it a bit hard to calibrate the tool in the beginning. The tool was saying that the mention was positive or negative and wasn't right in this
Great Social Media Monitoring Service
Avantages :
With features such as mentions feed, discussion volume chart, marketing analytics, influence score, sentiment analysis,alerts, data exporting and filtering, Brand24 is a leading social media monitoring service that is tailored for businesses of all shapes and sizes. The many aspects of this service is what makes it so great. It doesn't just focus and excel on one feature, but has a variety of them at a high level.
Inconvénients :
The main con for me would be Brand24's ability to only archive a year's worth of data. The cost adds up pretty quickly as well, but luckily I don't have to worry about it personally in our company.
Professional, Prompt, Easily Navigable Platform
Commentaires : Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.
Avantages :
The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.
Inconvénients :
When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.
Brand24 is more useful than Google Alerts
Commentaires : I have enjoyed Brand24 and if I end up delving into influencer relations as well, I like that I can use it that way too.
Avantages :
I like that I can easily find media placements for my brand without having to Google 100 different ways. I always miss placements when I Google for them.
Inconvénients :
Once in a while, it will miss a placement.
Réponse de l'équipe de Brand24
il y a 2 ans
Thank you for your feedback!
Brand24 monitors important keywords and brand mentions of our business
Commentaires : Brand24 works great and monitors important keyword and brand mentions on multiple channels.
Avantages :
It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.
Inconvénients :
Some of the mentions (for Twitter especially) will get repeated and you have to manually turn them on. So far that' s the only con we found.
Grood alternative to some of the more expensive tools with a much better interface.
Avantages :
- User interface is one of the best that I've seen for a tool like this. - Easy to train others to use and simple to add new projects to. - Very useful for social listening research with quick results across all channels for new projects. - Good price point for what the tool offers.
Inconvénients :
- Customer service can lag significantly and needs improvement; a dedicated account manager would be ideal. - Does not currently have the ability to drill down by specific countries or DMA's - Needs a more sophisticated Boolean logic for specific searches. - Results can vary widely across different tools; I'd like to see results better align with what we see in other tools.
Good tool to improve your brand communication in social media
Commentaires : Helped us to find new customers and engage better with the existing customers in social media.
Avantages :
1. Generates news feed by collecting the data of people who mention or discuss about your brand. 2. Provides data regarding the volume of discussions and reach of brand related information among customers in real time. Can opt for email and mobile app notifications to monitor the changes in quality and quantity of discussions. 3. Boosts data driven decision making by plotting charts and generating info graphics automatically. Can do sentiment analysis easily. 4. Customer support team is excellent and helps us in understanding the software better.
Inconvénients :
1. Not intuitive to use. Need to follow tutorials, webinars and reference material to learn how to use this tool. 2. Can't customize the templates for generating reports. 3. Software is expensive to purchase. 4. Mobile app should be improved and allow us to access all features provided in the desktop version.
key tool for connecting with brand influencers
Commentaires : with brand24 we were able to connect with influencers that matter the most, improve customer support and grow app downloads through social media. Highly recommedned
Avantages :
- way more results than other social media monitoring tools tested - clear and user friendly web app - smart notifications - advanced stats and reporting ! great value for money
Inconvénients :
- takes a bit to get the whole company culture around proactively responding to social media mentions
Working with brand24 is easy, straightforward, but I wish there were some more specified analytics.
Avantages :
It's very user-friendly and the UI makes the platform a breeze to use, even when just starting out. There are a lot of options for customization, which means reporting becomes much easier.
Inconvénients :
The analytics options need to be expanded - there are a lot of numbers floating around within the platform that seem to be generated out of nowhere. Specifying how these were made, or further breaking them down into smaller segments would allow for reporting to be more precise.