Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur Brand24

Accès instantané aux évocations concernant votre marque sur le web.

En savoir plus sur Brand24

Filtrer les avis (140)

Note du produit

Note du produit

Utilisation

Classer par

Avez-vous déjà utilisé Brand24 ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (140)

Jakub N.
Jakub N.
Web Analyst (Pologne)
Utilisateur LinkedIn vérifié
Marketing et publicité, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

(not only) For monitoring global brand mentions

5 il y a 3 mois

Avantages :

Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you! It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.

Inconvénients :

Their pricing tiers, I guess. Not all features are available in all plans, and you are limited by keywords. It's not a problem in English, but in languages with many word variants (e.g. because of inflection for person), it's a real issue.

Alternatives envisagées : SentiOne

Pourquoi passer à Brand24 : SentiOne wasn't able to track mentions in all available languages. If you have a local brand, that's not a problem, but I was working for a global brand.

Ksenia B.
Ksenia B.
HR manager (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Brand24 is the 1st Email I Look at daily

4 il y a 4 ans

Commentaires : Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

Avantages :

Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

Inconvénients :

There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

Utilisateur vérifié
Consultant (Philippines)
Utilisateur LinkedIn vérifié
Études de marché, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brand24 is the backbone of my online reputation business

3 il y a 3 ans

Commentaires : Brand24 provides us with the mentions and reports we analyze for our online reputation clients

Avantages :

The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

Inconvénients :

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

Anna O.
Anna O.
Head of Growth (Pologne)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The best tool to monitor your presence online

5 l’année dernière

Avantages :

- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web; - It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24; - apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business; - UI and UX of their tool make using it pleasant and easy; - they often introduce updates, test various solutions to make the product as useful as possible for their users; - aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

Inconvénients :

Literally, I didn't find anything I couldn't like

Sia P.
Sia P.
Miner (Grèce)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It is one of the easiest and most effective social media listening tools I have used.

5 il y a 4 ans

Commentaires : Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

Avantages :

Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

Inconvénients :

Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

Umang S.
Umang S.
Chief Operating Officer (Népal)
Utilisateur LinkedIn vérifié
11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best online monitoring and tracking tool

5 il y a 4 ans

Commentaires : Before we used lot of tools but with brand24 we just have to use one tool ie brand24.

Avantages :

When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best. This Brand24 is the best as it provide all features which a tracking and monitoring tool should have.

Inconvénients :

Only drawback is lack of tracking Devanagari script. Maybe soon they will consider to have this feature too.

Lisa S.
Lisa S.
Content Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Loving this service! It's so easy to use and can use with their mobile app now too.

5 il y a 4 ans

Commentaires : Knowing when I am mentioned online so I can engage with others and thank them for the mentions.

Avantages :

I love being notified when either my brand or my name is mentioned online. It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news.

Inconvénients :

#1 price tag. I wish their offered lower price options. I think an option would be easier for bloggers and other small businesses to participate in their software even if it had a few less options for this level. #2 I like the mobile app but it is not as good as the desktop version. It's a little harder to use than desktop. If there was a way to be notified via phone with it - it would make it even better - probably perfect!

Łukasz O.
Łukasz O.
Pologne
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Can't imagine better Client Customer Service

5 il y a 4 ans

Avantages :

I have been working with Brand24 every single day for almost a year. My job is to promote the brand of accessories for mobile phones. I do PR and at the moment I can not imagine working without a social monitoring tool. Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it!

Inconvénients :

There is some work to do with mobile app. :) Surely the app could be a bit better, but as I know new features are coming.

Bimal C.
Bimal C.
Digital marketing (Népal)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Brand24 review

5 il y a 8 mois

Commentaires : My experiences with brand24 are great because I can see what people are talking about my brand on all social media with one platform. Which saved me lots of money and time.

Avantages :

I like brabd24 very much because I can easily monitor my brand across the internet like on Facebook, Twitter, forms, podcast, website etc. I can see what my customers are saying to my brand on social media and if they are facing any kinds of problem I can solve it fast. As a result, I am getting good leads and sale.

Inconvénients :

I don't find any disadvantage in brand24.

Thomas P.
Thomas P.
Marketing ()
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Best Tool For Social Listening & Brand Monitoring

5 il y a 5 ans

Commentaires : We at Usersnap are big fans of Brand24! It allows us to monitor and track social mentions of our brand, as well competitors activities. Since using Brand24 we gained some deep insights on how and where our brand has been used. It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job!

Avantages :

Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

Inconvénients :

none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

Harish J.
Business Development Manager (Inde)
Utilisateur LinkedIn vérifié
Biens de consommation, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Monitoring all the online mentions in just one platform!

4 il y a 3 ans

Avantages :

Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.

Inconvénients :

The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.

Kinga O.
Community Manager (Pologne)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Social monitoring & listening at its finest.

5 il y a 4 ans

Avantages :

Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.

Inconvénients :

It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.

Ravi G.
Project Manager (Inde)
Utilisateur LinkedIn vérifié
Biotechnologie, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Social monitoring is no more an issue; Thanks to Brand24.

4 il y a 3 ans

Avantages :

This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

Inconvénients :

It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

Dominik K.
Blogger (Pologne)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best software for personal monitoring

5 il y a 5 ans

Commentaires : I use Brand24 from about a year. It's perfect for search who talk about me or my brand online. It gaves me real time alerts (at website, in mobile app and at Slack channel) when someone mentions me or my blog (including even links). I could also track interesting topics and start discussion as my brand. Privately, I use Brand24 to search rare Lego sets on auctions.

Avantages :

Fully customizable Slack integration! Real time alerts Customizable filters Email alerts and reports

Inconvénients :

Mobile app isn't prefect, but Slack integrafion equals that - you don't need app any more :)

Ivan B.
Social Media Manager (Espagne)
Entreposage, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fantastic, customer support is fast and reliable via chat, and it offers

5 il y a 4 ans

Commentaires : Get informed of our brand awareness daily. Detecting most mentions via web and social media permits us to take action when needed.

Avantages :

Easy to use, catches most mentions via social media but also via web. Price is correct. But the best is the customer support: fast, professional and reliable. This software has a great value for money

Inconvénients :

Reports could be more detailed. Also would be great that LinkedIn mentions could be integrated as some companies have their goals on that platform.

Utilisateur vérifié
DIGITAL MARKETING STRATEGIST (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best Platform to Health Cheack-Up of an Issue.

5 il y a 3 ans

Commentaires : A great experience while we using for it.

Avantages :

This will show the sentiment and no people react on it of events happened, We used it to take it in a different way to get the best insights. The result is much helpful.

Inconvénients :

The price in Indian perspective is not much effective it's high price.

Clement F.
Clement F.
Brand Embassador (Liban)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Brand24 a must for any political party.

4 il y a 4 ans

Avantages :

Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

Inconvénients :

We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

Tevin P.
Software Engineer (Inde)
Utilisateur LinkedIn vérifié
Édition, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

A simple to use, reliable and powerful social media monitoring application.

4 il y a 4 ans

Avantages :

The graphical user interface is easy to use and helps in facilitating communications with clients. In addition to helping you to keep on track about the queries and respond to the concerns related to your current products, the application helps you generate leads and acquire new customers. The customer service is highly responsive. The reporting feature is robust in that it helps you reach interesting conclusions. A glance at the dashboard would help you know which products require more promotion. You get instant notifications when your respective brand is mentioned on the social media, making it easy to catch up with the conversations. You would find tutorials that demonstrate the usage.

Inconvénients :

The application is priced high. The mobile application is not as easy to use as the desktop application.

Ramesh babu K.
Head - Operations (Inde)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Out of almost a year usage, I found Brand24 very easy to get started and use. =

4 il y a 4 ans

Commentaires : Data on social media popularity of certain persons in Malaysia was sourced through this service and it formed an important part of our overall project.

Avantages :

1. Can get started very fast 2. Easy to use 3. Easy to do changes 4. Extensive reports 5. UI and navigation were clear and easy to understand

Inconvénients :

1. Cannot create custom reports (by users) 2. Limited relevance on Malaysia specific data 3. No Malay language support 4. Drill down reports not available (& in general interactive reports)

Utilisateur vérifié
Social Media Coordinator (Canada)
Utilisateur LinkedIn vérifié
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Social Media Monitoring Service

5 il y a 3 ans

Avantages :

With features such as mentions feed, discussion volume chart, marketing analytics, influence score, sentiment analysis,alerts, data exporting and filtering, Brand24 is a leading social media monitoring service that is tailored for businesses of all shapes and sizes. The many aspects of this service is what makes it so great. It doesn't just focus and excel on one feature, but has a variety of them at a high level.

Inconvénients :

The main con for me would be Brand24's ability to only archive a year's worth of data. The cost adds up pretty quickly as well, but luckily I don't have to worry about it personally in our company.

Bingyi W.
Graduate Research And Teaching Assistant (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Unique data collection for social media analytics

5 il y a 3 ans

Avantages :

I used it for making a social media influence competition report. I liked it because it offered me more detailed data and allowed me easily export data. The price is reasonable.

Inconvénients :

If have to say a con of it, I would say if it has more sophisticated keyword search logic, it would be better. Sometimes, it gave me irrelevant social posts. Also, if it could integrated with more social media platforms, it would be appreciated.

Utilisateur vérifié
Account Manager (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We have had a great experience with Brand 24. They help our clients with brand awareness

5 il y a 4 ans

Commentaires : Our clients gain satisfaction and are able to stay on top of their brand and respond directly to specific comments.

Avantages :

The reporting is clean and client facing friendly! The reporting is clean and client facing friendly!

Inconvénients :

There is no way to track or identify job posting sights. Maybe sometime in the future.

Jacqueline R.
Jacqueline R.
Integrated Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Professional, Prompt, Easily Navigable Platform

4 il y a 4 ans

Commentaires : Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.

Avantages :

The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

Inconvénients :

When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

Utilisateur vérifié
Content Director (É.-U.)
Utilisateur LinkedIn vérifié
11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Catches mentions that other tools miss

4 il y a 4 ans

Avantages :

Brand24 is great at catching brand mentions in technical articles, on obscure forums and other websites. It is easy to group and filter results. We manage web monitoring for multiple clients, and Brand24 lets us add more "projects" or companies compared to other tools for the same pricing tier.

Inconvénients :

Monitoring social media comments and a few other features are not available on the lower pricing tier.

Patricia C.
Patricia C.
Account Manager ()
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Best Solution for Social Media Monitoring and Analytics

5 il y a 7 ans

Commentaires : I have been working with Brand24 since their Beta version and I continue to recommend their platform to clients today without hesitation. For me, Brand24 has brought social media monitoring to a whole new level. Its sophisticated yet easy-to-use platform allows you to discover what people are saying about your brand anywhere online, in real time. Engaging in conversations about your brand or product/service category is made easy. Its sentiment analysis of online comments allows you to hop on crucial conversations, be it to respond to a dissatisfied customer or to thank another for their business. Brand24 is also a great tool for discovering new leads by identifying where a business should be promoting their products. Brand24 is hands down the best social media monitoring solution on the market.