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En savoir plus sur Brand24

Accès instantané aux évocations concernant votre marque sur le web.

En savoir plus sur Brand24

140 avis affichés

Jakub N.
Jakub N.
Web analyst
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/02/2021

"Professional web monitoring even for newbies"

Commentaires: I introduced Brand24 in my previous jobs twice and had used it for a few years. I was amazed by their team and the product itself. If I were responsible for the web monitoring in the current company, I would recommend Brand24 again.

Avantages: I like how it's organized. You don't have to think too long about where to look for the information you need. It's effective and precise. Its development is dynamic and based on the users' feedback. And they offer top-notch customer support. They can even set everything up for you!

Inconvénients: If your language is more complicated in word creation than English, and it has multiple versions of one noun (declension), it's likely you will need more keywords than five from the lowest tier. Unfortunately, Brand24 does not accept wildcards, so you have to name every single version of the word.
After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.

Alternatives envisagées : SentiOne et Mention

Pourquoi passer à Brand24: SentiOne didn't cover the global web at that time, and Mention was too expensive.

  • Source de l'avis 
  • Publié le 14/02/2021
Ksenia B.
Ksenia B.
HR manager
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 11/03/2018

"Brand24 is the 1st Email I Look at daily"

Commentaires: Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

Avantages: Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

Inconvénients: There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

  • Source de l'avis 
  • Publié le 11/03/2018
Utilisateur vérifié
Consultant
Études de marché, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 10/09/2018

"Brand24 is the backbone of my online reputation business"

Commentaires: Brand24 provides us with the mentions and reports we analyze for our online reputation clients

Avantages: The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

Inconvénients: A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

  • Source de l'avis 
  • Publié le 10/09/2018
Anna O.
Anna O.
Head of Growth
Internet, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/07/2020

"The best tool to monitor your presence online"

Avantages: - with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
- It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
- apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
- UI and UX of their tool make using it pleasant and easy;
- they often introduce updates, test various solutions to make the product as useful as possible for their users;
- aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

Inconvénients: Literally, I didn't find anything I couldn't like

  • Source de l'avis 
  • Publié le 23/07/2020
Sia P.
Sia P.
Miner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/06/2018

"It is one of the easiest and most effective social media listening tools I have used."

Commentaires: Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

Avantages: Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

Inconvénients: Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

  • Source de l'avis 
  • Publié le 18/06/2018
Umang S.
Umang S.
Chief Operating Officer
11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/06/2018

"Best online monitoring and tracking tool"

Commentaires: Before we used lot of tools but with brand24 we just have to use one tool ie brand24.

Avantages: When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best. This Brand24 is the best as it provide all features which a tracking and monitoring tool should have.

Inconvénients: Only drawback is lack of tracking Devanagari script. Maybe soon they will consider to have this feature too.

  • Source de l'avis 
  • Publié le 14/06/2018
Lisa S.
Lisa S.
Content Manager
Hôpitaux et soins de santé
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/10/2017

"Loving this service! It's so easy to use and can use with their mobile app now too."

Commentaires: Knowing when I am mentioned online so I can engage with others and thank them for the mentions.

Avantages: I love being notified when either my brand or my name is mentioned online. It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news.

Inconvénients: #1 price tag. I wish their offered lower price options. I think an option would be easier for bloggers and other small businesses to participate in their software even if it had a few less options for this level.
#2 I like the mobile app but it is not as good as the desktop version. It's a little harder to use than desktop. If there was a way to be notified via phone with it - it would make it even better - probably perfect!

  • Source de l'avis 
  • Publié le 18/10/2017
Łukasz O.
Łukasz O.
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 17/10/2017

"Can't imagine better Client Customer Service"

Avantages: I have been working with Brand24 every single day for almost a year. My job is to promote the brand of accessories for mobile phones. I do PR and at the moment I can not imagine working without a social monitoring tool. Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it!

Inconvénients: There is some work to do with mobile app. :) Surely the app could be a bit better, but as I know new features are coming.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 17/10/2017
Bimal C.
Bimal C.
Digital marketing
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/05/2021

"Brand24 review"

Commentaires: My experiences with brand24 are great because I can see what people are talking about my brand on all social media with one platform. Which saved me lots of money and time.

Avantages: I like brabd24 very much because I can easily monitor my brand across the internet like on Facebook, Twitter, forms, podcast, website etc. I can see what my customers are saying to my brand on social media and if they are facing any kinds of problem I can solve it fast. As a result, I am getting good leads and sale.

Inconvénients: I don't find any disadvantage in brand24.

  • Source de l'avis 
  • Publié le 26/05/2021
Thomas P.
Thomas P.
Marketing
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 17/08/2016

"Best Tool For Social Listening & Brand Monitoring"

Commentaires: We at Usersnap are big fans of Brand24! It allows us to monitor and track social mentions of our brand, as well competitors activities. Since using Brand24 we gained some deep insights on how and where our brand has been used. It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job!

Avantages: Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

Inconvénients: none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 17/08/2016
Harish J.
Business Development Manager
Biens de consommation, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/09/2018

"Monitoring all the online mentions in just one platform!"

Avantages: Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.

Inconvénients: The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/09/2018
Kinga O.
Community Manager
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 23/05/2018

"Social monitoring & listening at its finest."

Avantages: Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.

Inconvénients: It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 23/05/2018
Ravi G.
Project Manager
Biotechnologie, 5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/08/2018

"Social monitoring is no more an issue; Thanks to Brand24."

Avantages: This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

Inconvénients: It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/08/2018
Dominik K.
Blogger
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/08/2016

"Best software for personal monitoring"

Commentaires: I use Brand24 from about a year. It's perfect for search who talk about me or my brand online. It gaves me real time alerts (at website, in mobile app and at Slack channel) when someone mentions me or my blog (including even links). I could also track interesting topics and start discussion as my brand. Privately, I use Brand24 to search rare Lego sets on auctions.

Avantages: Fully customizable Slack integration!
Real time alerts
Customizable filters
Email alerts and reports

Inconvénients: Mobile app isn't prefect, but Slack integrafion equals that - you don't need app any more :)

  • Source de l'avis 
  • Publié le 21/08/2016
Ivan B.
Social Media Manager
Entreposage, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 22/06/2018

"Fantastic, customer support is fast and reliable via chat, and it offers"

Commentaires: Get informed of our brand awareness daily. Detecting most mentions via web and social media permits us to take action when needed.

Avantages: Easy to use, catches most mentions via social media but also via web. Price is correct. But the best is the customer support: fast, professional and reliable. This software has a great value for money

Inconvénients: Reports could be more detailed. Also would be great that LinkedIn mentions could be integrated as some companies have their goals on that platform.

  • Source de l'avis 
  • Publié le 22/06/2018
Utilisateur vérifié
DIGITAL MARKETING STRATEGIST
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/11/2018

"The best Platform to Health Cheack-Up of an Issue."

Commentaires: A great experience while we using for it.

Avantages: This will show the sentiment and no people react on it of events happened, We used it to take it in a different way to get the best insights. The result is much helpful.

Inconvénients: The price in Indian perspective is not much effective it's high price.

  • Source de l'avis 
  • Publié le 08/11/2018
Clement F.
Clement F.
Brand Embassador
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 12/07/2018

"Brand24 a must for any political party."

Avantages: Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

Inconvénients: We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

  • Source de l'avis 
  • Publié le 12/07/2018
Tevin P.
Software Engineer
Édition, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 06/07/2018

"A simple to use, reliable and powerful social media monitoring application."

Avantages: The graphical user interface is easy to use and helps in facilitating communications with clients. In addition to helping you to keep on track about the queries and respond to the concerns related to your current products, the application helps you generate leads and acquire new customers. The customer service is highly responsive. The reporting feature is robust in that it helps you reach interesting conclusions. A glance at the dashboard would help you know which products require more promotion. You get instant notifications when your respective brand is mentioned on the social media, making it easy to catch up with the conversations. You would find tutorials that demonstrate the usage.

Inconvénients: The application is priced high. The mobile application is not as easy to use as the desktop application.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 06/07/2018
Ramesh babu K.
Head - Operations
Logiciels, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 20/06/2018

"Out of almost a year usage, I found Brand24 very easy to get started and use. ="

Commentaires: Data on social media popularity of certain persons in Malaysia was sourced through this service and it formed an important part of our overall project.

Avantages: 1. Can get started very fast
2. Easy to use
3. Easy to do changes
4. Extensive reports
5. UI and navigation were clear and easy to understand

Inconvénients: 1. Cannot create custom reports (by users)
2. Limited relevance on Malaysia specific data
3. No Malay language support
4. Drill down reports not available (& in general interactive reports)

  • Source de l'avis 
  • Publié le 20/06/2018
Utilisateur vérifié
Social Media Coordinator
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 02/08/2018

"Great Social Media Monitoring Service"

Avantages: With features such as mentions feed, discussion volume chart, marketing analytics, influence score, sentiment analysis,alerts, data exporting and filtering, Brand24 is a leading social media monitoring service that is tailored for businesses of all shapes and sizes.
The many aspects of this service is what makes it so great. It doesn't just focus and excel on one feature, but has a variety of them at a high level.

Inconvénients: The main con for me would be Brand24's ability to only archive a year's worth of data. The cost adds up pretty quickly as well, but luckily I don't have to worry about it personally in our company.

  • Source de l'avis 
  • Publié le 02/08/2018
Bingyi W.
Graduate Research And Teaching Assistant
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 21/11/2018

"Unique data collection for social media analytics"

Avantages: I used it for making a social media influence competition report. I liked it because it offered me more detailed data and allowed me easily export data. The price is reasonable.

Inconvénients: If have to say a con of it, I would say if it has more sophisticated keyword search logic, it would be better. Sometimes, it gave me irrelevant social posts. Also, if it could integrated with more social media platforms, it would be appreciated.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 21/11/2018
Utilisateur vérifié
Account Manager
Internet, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/10/2017

"We have had a great experience with Brand 24. They help our clients with brand awareness"

Commentaires: Our clients gain satisfaction and are able to stay on top of their brand and respond directly to specific comments.

Avantages: The reporting is clean and client facing friendly! The reporting is clean and client facing friendly!

Inconvénients: There is no way to track or identify job posting sights. Maybe sometime in the future.

  • Source de l'avis 
  • Publié le 17/10/2017
Jacqueline R.
Jacqueline R.
Integrated Marketing Manager
Produits alimentaires, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/10/2017

"Professional, Prompt, Easily Navigable Platform"

Commentaires: Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.

Avantages: The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

Inconvénients: When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

  • Source de l'avis 
  • Publié le 17/10/2017
Utilisateur vérifié
Content Director
11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 23/10/2017

"Catches mentions that other tools miss"

Avantages: Brand24 is great at catching brand mentions in technical articles, on obscure forums and other websites. It is easy to group and filter results. We manage web monitoring for multiple clients, and Brand24 lets us add more "projects" or companies compared to other tools for the same pricing tier.

Inconvénients: Monitoring social media comments and a few other features are not available on the lower pricing tier.

  • Source de l'avis 
  • Publié le 23/10/2017
Patricia C.
Patricia C.
Account Manager
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
    Sans note
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : GetApp
  • Publié le 23/06/2015

"Best Solution for Social Media Monitoring and Analytics"

Commentaires: I have been working with Brand24 since their Beta version and I continue to recommend their platform to clients today without hesitation. For me, Brand24 has brought social media monitoring to a whole new level. Its sophisticated yet easy-to-use platform allows you to discover what people are saying about your brand anywhere online, in real time. Engaging in conversations about your brand or product/service category is made easy. Its sentiment analysis of online comments allows you to hop on crucial conversations, be it to respond to a dissatisfied customer or to thank another for their business. Brand24 is also a great tool for discovering new leads by identifying where a business should be promoting their products. Brand24 is hands down the best social media monitoring solution on the market.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 23/06/2015