Avis clients sur Whip Around

All in one Fleet management System

Avantages :

Right from the start i found this software easy to use, easy to integrate and easy to maintain. It takes alot of the hassle out of Fleet management for the managers as well as the drivers. With the recent addition of the Maintenance section, we've been able to keep better track of upcoming services and certifications resulting in less down time for the fleet.

Inconvénients :

Customization of the reports would be a benefit as well as being able to assign annual inspection dates, for CVIP or other certifications, to vehicles instead of relying on the reminders section. having it auto populate in the maintenance section when due.

Happy customer

Avantages :

Ease of use, mobile use, cost, reporting.

Inconvénients :

Inventory tracking and the ability to perform a detailed equipment check that is connected to a piece of equipment that is assigned to a specific vehicle and have that check stay with the piece of equipment when it moves to other vehicles.

Horrible, Horrible Horrible Customer Service

Commentaires : We cancelled because it provided not increased productivity for our company.

Avantages :

It was easy to use but did not provide a benefit to our company.

Inconvénients :

After arguing with us about our contract that clearly stated 1 year they were admiate that we had signed a 2 year contract. Even forwarded us the contract where it stated 12 months MULTIPLE times. Then once we finally were able to cancel "someone" went in and added 10 assets to our account. Not a single one of our admins did. We received an email that they would look into it and refund us right away. This was a month ago. They have now gone silent on us and will not respond. But had no problem charging our card $4378.50. I would not use them if you want good customer service and no shady business practices.

Too Expensive. We gone.

Commentaires : Price was way over the top.

Avantages :

It was easy on the layout. Drivers found the prestarts great.

Inconvénients :

Price. We run combinations, so it turned out too expensive to use and enter all the equipment. We have over 150+ assets. We found another company here in Australia (MEX) that was so much cheaper for us. We had a phone call from Whip Around and I explained the situation to her, and she asked higher above for better price for us. But the horse already bolted and we were signed up with MEX.

Whiparound works great for our company

Commentaires : Fantastic from the software to customer service it always been up to par.

Avantages :

I enjoy the simplistic format and extremely user friendly qualities of the app. The drivers at our company love it compared to the old paper inspections that we were using before whiparound.

Inconvénients :

I have no issues with whiparound's software

latx

Commentaires : very satisfied

Avantages :

the most useful feature for us is the ease of work orders from inspection to completed

Inconvénients :

in my opinion there are no cons to the whip around system

Excellent software

Avantages :

Easy to use, and it meets our needs. Friendly and timely customer service.

Inconvénients :

Nothing, it works well and meets our needs.

Great Product for managing preventative maintenance program!

Commentaires : Very pleased with overall package.

Avantages :

Easy to keep track of various scheduled maintenance services and inspections.

Inconvénients :

Waiting on integration with Omnitracs so truck mileages will be updated automatically.

Help track damages

Commentaires : It has been pretty user friendly and helpful for our companies needs.

Avantages :

I love the whip around lets you customize the forms for your needs

Inconvénients :

Some of the FAQS lead me in the wrong place however the customer service helped direct me to the right place immediately

Good Product

Avantages :

Easy to adjust items that are needed. Can easily setup new forms or adjust previous ones.

Inconvénients :

Location of items seems to be out of place for what I would expect them to be.

Where have you been all our life WhipAround?

Commentaires : I think much of this is answered above but I'll try to comment simply here with some bullet points.
-improved time management for our mechanics to the tune of 20%
-our fleet has stayed moving more regularly due to a streamlined means of communications and necessary repairs. We've gone from being primarily reactive to primarily proactive. In 1 half of our company we've seen an 80% reduction in rental costs and I attribute some of this to the introduction of WhipAround to our fleet of heavy equipment.
-We have improved accountability from our driver's. We can now see who is and who isn't following our policies and procedures on a daily basis and take corrective action
-In the past we operated off of homegrown spreadsheets and files to hold information about our fleet. Now we are able to have 1 spot to store vehicle/equipment info, photos, reports, faults, repairs, etc. So simple!
-Overall, I have and will continue to suggest WhipAround to anyone I associate with as I firmly believe in their product and the support from their team. We at Belknap Landscape Co. honestly couldn't be happier with our relationship

Avantages :

#1 - customer service and implementation of the software into our organization was amazing. #2 - [SENSITIVE CONTENT HIDDEN] is number 1 in customer service and attention to our needs and product development thoughts. #3 - [SENSITIVE CONTENT HIDDEN] took time to fly out to our team to help onboard our drivers into the software and provide a personal approach to the training #4 - the software is SOOO simple to use yet incredibly powerful and valuable in terms of results #5 - our drivers and mechanics now communicate totally differently than they use to in the past. Everything is streamlined and documented #6 - speaking of documentation...gone are the days of carbon copy books and tracking down hand written forms. Our organization has 4 facilities and to transfer information in a time-effective manner was everything but successful. With WhipAround the right people in our company get the information they need instantaneously allowing us to keep the right documents in the right place for legal purposes, allowing our mechanics to respond instantly to the needs of our fleet to keep them going and to effectively schedule the necessary repairs we need to run a profitable business. Everyone in the process of our fleet is accountable to their specific role when using WhipAround. Finally, the folks at WhipAround are all about product development and always open to suggestion/improvement of what they provide for a service which is a huge value add proposition in my book.

Inconvénients :

It costs .25 cents more per month per vehicle than the carbon copy book that we used in the past. Just kidding...that's all I've got. We thoroughly enjoy the business relationship we have with the WhipAround team!

Whip Around

Commentaires : Whip Around is great because it replaces the head ache of paper pretrips. It can be updated with the click of a few buttons and is very customizable to any need your business has in regards to checklist and inspections. The reporting is clean. Its very simple to add vehicles, users, or employees.

Avantages :

I like that Whip Around is completely digital. It has a unique API that can be integrated into our reporting platform, Looker. I like that the software is user friendly. It is very dynamic in that changes can be made in a few minutes vs traditional hard copy inspections which would need to be reprinted or versions become obsolete. The email reporting and the web platform reporting makes it very easy to see if employees are completing their inspections. If there are faults, we can easily identity them to send on to the mechanic. We have been able to integrate it company wide very easily because of how dynamic the software is with adding new users, vehicles, locations, forms, etc.

Inconvénients :

I would like a existing fault form that can be filled out for vehicles as they are added to the fleet or whip around is integrated. I would also like the ability to customize forms a little more with something such as a multiple photo option. I would also like a Manager version within the application. I would also like to see Whip Around continue to partner with telematics companies.

Great solution with agility to customize

Commentaires : Improved record keeping of DVIR (electronic), improved depth inspection (photos), improved speed of communication (real-time updates), improved confidence by frontline users (Drivers) that company is adopting technologies that improve their jobs (a building of confident after training)

Avantages :

Template based forms which can be customized to my my needs/specifics.

Inconvénients :

Each card or inspection area has limit of (5) reminders/items/descriptions... sometimes needing to created additional cards vs. a longer list. (Yet, I know this limiter leads to more intentional/more thorough/higher engaged inspection) Also, some UX feedback on not being able to go to other fields when keyboard is active other than done. (variable size of tablet screens/pop-up keyboard size may be customer end constraint)

Pleasantly surprised

Commentaires : we started using the app immediately and as a result breakdowns and roadcalls are down 40% from the previous 6 month period. repairs are scheduledmore efficiently reducing down time and I don't have massive bundles of DVIR slips to sift through or store

Avantages :

I can set reminders to go off on the drivers phones until they have completed their daily inspections, I can go back through the inspections to see who is doing them and who isn't, the app gives me a leader board so I can recognize the drivers that are following new protocols as requested

Inconvénients :

in order to add new drivers or equipment I need to have it done vs being able to just do it myself and there are no generic reports for rental units

Pre and Post Trip Reports

Commentaires : We just recently had a training conference call and webinar last week with members of our management team and Whip Around. They were very knowledgeable and informative. CSR was fantastic in answering all of our questions.

Avantages :

We use Whip Around every day for our Pre and Post Trip Inspections for our entire fleet which is about 30 trucks and drivers. It's very simplistic for the administrator as far as customization. And it's very easy for the end users (our drivers) to use. It also helps our Fleet Maintenance Department track faults and needed repairs.

Inconvénients :

Our company has been using this software for the last few years. However, being new to the company, I personally have only been using it for the past 5 months. But so far, I can honestly say, there's not too much this software is lacking.

Best Inspection APP out there

Commentaires : whip around is always moving forward and there to tell me about new updates and stuff. cant understand how the could have such great pricing.

Avantages :

with a large construction company there are a lot of moving parts and vehicle maintenance needs to be maintained. I have 24 Utility trucks and 2 peterbuilts and this app based program really helps. what first attracted me to it is how simple it looked for my field techs, my thoughts where not only the money to start a program but all the training that would have to take place but this app is so easy there was hardly any training at all. the back office features are great too, I can control almost anything and if I need help support is just a chat away. I highly recommend for any size fleet.

Inconvénients :

I would like to see whip around spread to other sectors of fleet management like ELD systems and GPS programs so I can have it all under one program.

Happy Review

Commentaires : So happy I learn of whip around it has saved me so much desk space by not having everyday paperwork sitting to be signed off or waiting for work to be done.
I up load the issue and what equipment needs worked on and send email to our mechanic he then signs off with his statement when done that SIMPLE.

Avantages :

How easy it is to review all faults or non faults,I can follow every piece of equipment in now time,or if an employee isn't signing in,great tracking .

Inconvénients :

well I'm a slow learner, it took me a couple of trial's and with the help of support i got a lot figured out!!! do i have it all figured out no but as i move forward i feel confident or i call support.

Great Software to Keep Track of Maintenance Schedule

Commentaires : Our team has been very pleased with Whip Around. It has developed into a vital role in our company and we hope to continue to take advantage all the software has to offer!

Avantages :

With Whip Around we have been able to manage our trucks maintenance in an efficient way. This software allows us to easily see when our trucks are due for a oil change/PM and to keep track of our scheduling. Our technicians are able to complete daily pre-trip and post-trip inspections on the software and then it quickly relays the information to our management team. This keeps us organized and ensures our day will run smoothly.

Inconvénients :

On Whip Around there are a lot of features that may overwhelm some customers. It can be tough to dive in to all the capabilities the software truly has.

Overall Very good

Commentaires : Using this type of software reduces the chance of missing potential issues with equipment and has reduced the downtime as faults are reported sooner. Auditors in my experience have been overall impressed with the system and prefer this over searching through filing cabinets.

Avantages :

Ease of use, modern web interface with good tablet support etc. Ideal for streamlining and keeping on top of daily checks with customisation of templates as you go. Reporting of faults is made efficient with ability to upload images etc Ability to set reminders with email alerts and good customer support when needed. Improvements get made on the fly showing ongoing development of the software is still active.

Inconvénients :

Would like to see the option to add templates that are user restricted to allow service templates to be created for maintenance staff. At the moment I cant see how to do this, perhaps its something they are working to implement with a future update ?

Whip-Around has created a Daily Paperless Soution to DVIR Management and Repair Tracking

Commentaires : The experience has been good. We continue to look for ways to use the system. We have helped Whip-around get accepted use across the CRH Americas companies, with more coming aboard everyday.

Avantages :

Easy to implement and use. Helped us track daily compliance with DOT vehicle inspection and vehicle fault and repair tracking. Immediate notification to the maintenance shop of inspection failure. We have now committed all equipment used in our business to daily or at least weekly inspections. Complete Electronic recordation of vehicle inspections

Inconvénients :

The reporting systems need to be improved. We are making headway in creating exception reporting and notification of non-inspection, including last inspection date by email to managers.

Suds and Duds

Commentaires : keeps me in touch with all my drivers

Avantages :

it keeps a running record of requested repairs.

Inconvénients :

when reviewing faults if you open a fault to look at it. when you close out of that fault you have to go all the way back to the beginning. if you used any filters you have to click on them again. if you were on page #2 you have to go all the way to the bottom of the page and click on page 2 then find where you were to go on to the next fault.

Whip Around Review

Commentaires : We are a trucking company that does not have an onsite mechanic. This enables our drivers to communicate daily if there are any issues with their trucks or if they need supplies for their trucks. We are able to keep track of current mileages on trucks this way also so that we are able to track when a service needs performed, which frees up a lot of my time having to make a visual on each truck to record mileage. With the feature of drivers being able to upload pictures, I can send that on to the mechanic so they are able to put an eye on what the driver is reporting. The ease of use has given our drivers a tool that they can use and it is a time saver for management.

Avantages :

Truck drivers are easily able to use it without much instruction. It is easy to change truck numbers in the system. It is very comprehensive. Drivers are able to upload pictures and comments easily.

Inconvénients :

Sometimes when there are updates to the software, drivers have to uninstall and reinstall the software.

Whip around is a plus

Avantages :

It is easy to set up, use and explain. I can easily explain how to use.

Inconvénients :

Haven’t found any. Everything seems to work well.

Great mobility tool

Commentaires : The product is backed by a friendly and helpful team makes for winning combination.

Avantages :

So very easy to setup and use. Having the ability to monitor and oversee the entire fleet at once is a great benefit to the company. Drivers find the process really easy and not laborious at all. The maintenance crew are able to respond to faults as they are reported. Creating, editing and changing forms is a breeze.

Inconvénients :

The fact that it is not currently linked directly to any of the existing fleet management and servicing software.

Simplified our lives!

Commentaires : We use Whip Around for our fleet of Non-Emergency Medical Transportation vehicles. We need to be in compliance with state and federal regulations on par with ambulances. Whip Around keeps our vehicles properly inspected by drivers, and stocked with all the required equipment at all times.

Avantages :

The ability to track the needs of our drivers without trying to track a flood of emails was a huge draw. The new dashboard tells us everything that needs to be addressed at a glance, every day.

Inconvénients :

We learned through trial and error that organizing our vehicles by their fleet number made tracking easiest. There is a slight, but manageable learning curve. I suggest creating a "Test Car" profile first and looking over what the vehicle profiles ask for. The more information you put in, the more effective the software becomes.