Avis clients sur TXTImpact

par TXTImpact

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Note moyenne

  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Service client
    4.9/5

En savoir plus sur TXTImpact

Text marketing cloud based software for collecting mobile number and send text messages to customers.

En savoir plus sur TXTImpact

7 avis affichés

Loisgrace G.
Board Director
Divertissement, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 25/11/2019

"Best customer support ever ! "

Commentaires: Outstanding!

Avantages: The software is easy to use and allows for multiple campaigns.
But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.

Inconvénients: I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 25/11/2019
Benjamin T.
Marketing Head
Divertissement, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 14/08/2019

"Great text software"

Commentaires: The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.

Avantages: Easy to use. Easy to add contacts and segment them into different groups. However, the number listed in the contact group doesn't always factor in opt-outs

Inconvénients: Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 14/08/2019
Lester B.
Software Developer
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 04/04/2016

"SMS API"

Commentaires: Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.

  • Provenance de l'utilisateur 
  • Publié le 04/04/2016
Delterese G.
Minister
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 14/03/2016

"Great Job Wire2Air!"

Commentaires: The software is great. I had a few challenges in the beginning, but your customer service division (Richard) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.

  • Provenance de l'utilisateur 
  • Publié le 14/03/2016
John B.
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 18/02/2016

"Very easy to use appointment reminder system"

Commentaires: I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.

  • Provenance de l'utilisateur 
  • Publié le 18/02/2016
Wallace N.
CEO
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 07/03/2016

"Richard at customer care was very prompt and helpful in answering my questions on time. "

Commentaires: Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us

  • Provenance de l'utilisateur 
  • Publié le 07/03/2016
Raena R.
Accounting Manager
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 10/10/2019

"Great!"

Commentaires: We like it, we will most likely continue using for our annual events.

Avantages: Easy to use and implement, exports were user friendly as well

Inconvénients: Texts lagged a bit when people were using it

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 10/10/2019