Best customer support ever !

Publié le 25/11/2019
Loisgrace G.
Board Director
Divertissement, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Outstanding!

Avantages: The software is easy to use and allows for multiple campaigns.
But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.

Inconvénients: I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .

Great text software

Publié le 14/08/2019
Benjamin T.
Marketing Head
Divertissement, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.

Avantages: Easy to use. Easy to add contacts and segment them into different groups. However, the number listed in the contact group doesn't always factor in opt-outs

Inconvénients: Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.

SMS API

Publié le 04/04/2016
Lester B.
Software Developer
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
4/5
Support client
Rapport qualité-prix

Commentaires: Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.

Great!

Publié le 10/10/2019
Raena R.
Accounting Manager
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We like it, we will most likely continue using for our annual events.

Avantages: Easy to use and implement, exports were user friendly as well

Inconvénients: Texts lagged a bit when people were using it

Great Job Wire2Air!

Publié le 14/03/2016
Delterese G.
Minister
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
Rapport qualité-prix

Commentaires: The software is great. I had a few challenges in the beginning, but your customer service division (Richard) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.

Very easy to use appointment reminder system

Publié le 18/02/2016
John B.
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
Rapport qualité-prix

Commentaires: I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.

Richard at customer care was very prompt and helpful in answering my questions on time.

Publié le 07/03/2016
Wallace N.
CEO
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
Rapport qualité-prix

Commentaires: Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us