First class system together with an outstanding back up service

Publié le 13/09/2017
Jim S.
Facilities Manager
Services financiers, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: An easy and accurate way to store and record our company assets

Avantages: I found the software very straightforward to use. You also have the added benefit of easily being able to make changes. There was some initial setting up of the system / software, however, this was carried out by RAM's in-house team who provide a first class service to overcome any issues we may have had. We have been using the software for some time now and have never experience any problems. We were recently transferred across to the UK server at RAM, which went remarkable smooth and without a hitch.
I would highly recommend this software to anyone looking for a simple and accurate system to store and record company assets.

Inconvénients: We did initially find the setting up of the assets onto the system to be somewhat long-winded. However, as per my Pros for the system, we found the services provided by RAM's in-house team to overcome any issues we had.
Some people may find to begin with that navigating your way around the system to be somewhat confusing, however, it only took me about a day of using the software to overcome these problems, and I'm not brilliant at everything to do with IT.
These are only minor cons with the software and are far outweighed by the Pros this system delivers.

Maintenance 5000 Software - User Review

Publié le 08/01/2019
Utilisateur vérifié
Maintenance Manager
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Being able to track asset reliability and also have a history of the asset problems and maintenance is extremely useful.

Avantages: The ease of use of the software is excellent and we do like the integrated functionality of the software. The stock function could be better with more photos of the parts as 1 photo is not really enough.
The search function for the work orders is very good

Inconvénients: More photos of the stock items would be useful as well as adding web links for the stock items as well. Also, uploading of datasheets etc. for the inventory items would be extremely useful. There has been problems with the help search functionality but this is due to be fixed in 2019

A great product

Publié le 13/05/2019
Nathan M.
Senior Clinical Technologist
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall experience is excellent. We have used M5000's ability to be configured to streamline our systems which has enabled us to fulfil our requirements for medical device management.

Avantages: One of the systems key advantages is its ability to be configured.
The technical support and advice provided by our dedicated software engineer is invaluable to our organisation.

Inconvénients: I understand that new customers will be on a lease system, this will prove to be too expensive in comparison the competition and I worry that MRI will lose confidence in the product.

Very good software, easy to use and good functionality

Publié le 14/09/2017
Robert M.
Maintenance Manager
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Compiled an equipment structure and maintenance schedule for equipment very easily.

Avantages: Good functionality to maintain plant and equipment in our manufacturing facility
Easy to set up job and then assign to equipment
Simple feedback for completed work orders

Inconvénients: Bar coding for inventory items not possible, not possible to book out items on the software
Would be nice to utilize QR codes and equipment history. QR code on machine so that by scanning the codes you can quickly look at the equipment history.

Continuous Improvement

Publié le 06/12/2016
Michael K.
Maintenance Planner
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This system has allowed us to increase our accountability with inventory and PM's. It is very easy to input inventory, standard jobs, and PM's, but, it is not easy to delete any of them. It is excellent for adding materials, tracking time, and people that are on a work order.

Avantages: Easy to navigate through

Inconvénients: Cannot delete inventory and PM's

Réponse de l'éditeur

envoyé par Real Asset Management le 08/12/2016

Hi Michael - Maintenance5000 was designed so that all inactive records can be hidden from view but not deleted. This preserves the full audit history.

Best,

The Real Asset Management Team

PAR Fleet Shops move into 21st Century using Maintenance 5000

Publié le 03/08/2015
Terry M.
Project Manager
Équipements publics
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5 / 5
Facilité d'utilisation
4.5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The high degree of options and configurability lets us create the exact look and functionality we want.
The Customer Support has been exceptional.

Inconvénients: Specialized programming for connecting to other systems seems to take awhile.

Great asset management product; mobile platform is lacking

Publié le 03/10/2014
Adrian G.
Pétrole et énergies
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3.5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: They have great customer service. It's easy to access assistance when you need it.

Inconvénients: The mobile platform isn't as easy to use as was advertised. We're having a very hard time fitting it into our processes, although that could be from a lack of process management on our part.