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Avis clients sur MasterControl Quality Excellence

En savoir plus sur MasterControl Quality Excellence

Ce logiciel propose une fonctionnalité d'enregistrement de la production conforme et entièrement informatisée, réduisant ainsi les délais de création, de révision et d'approbation des documents.

En savoir plus sur MasterControl Quality Excellence

Avantages :

Master Control provides great costumer services.

Inconvénients :

Requires very skilled and trained employees to execute the daily business processes. Lack of design / GUI customization.

MasterControl Quality Excellence - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
4,2
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,2/10

MasterControl Quality Excellence a reçu une note globale de 4,5 étoiles sur 5 d'après 420 avis d'utilisateurs publiés sur Capterra.

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Deanna
Q&R Manager
Utilisateur LinkedIn vérifié
Appareils médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Implementation of Doc and Training

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Zahoui
Chef de projet (Côte d’Ivoire)
Arts de la scène, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Mon avis entant qu'utilisateur

5,0 l’année dernière

Commentaires : Je dirai qu'il faudrait que les concepteurs du logiciel y ajoutent d'autres fonctionnalités en mode essaie qui rendront le logiciel encore plus fluide et plus performant et pertinent que actuellement. Merci!

Avantages :

J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci !

Inconvénients :

Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci !

Justin
Justin
Sr. Quality Assurance Associate (É.-U.)
Utilisateur LinkedIn vérifié
Biotechnologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feature Rich and Compliant eQMS

5,0 l’année dernière

Commentaires : Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS.

Avantages :

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

Inconvénients :

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Betzaida
Betzaida
IT QmS manager (Irlande)
Utilisateur LinkedIn vérifié
Biotechnologie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Veranova -QE

5,0 la semaine dernière Nouveau

Commentaires : I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work.

Avantages :

Easy to use and users are able to find what they’re looking for In real time

Inconvénients :

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

Hannah
Quality Systems Specialist (Irlande)
Biotechnologie, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Better than bespoke but not excellent yet

3,0 il y a 6 jours Nouveau

Commentaires : The user interface is not user friendly but the product works as intended

Avantages :

It is easier to maintain than a bespoke QMS

Inconvénients :

The lack of configurability pre AQEM which we haven’t implemented yet

Mark
Quality Engineer (É.-U.)
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

MasterControl Quality Excellence: A Quality Product

5,0 il y a 3 mois

Commentaires : Overall, MasterControl has been an excellent system to implement, decreasing the processing time of documents and allowing changes that need to be made quickly happen.

Avantages :

Quality Excellence is an extremely robust and customizable system that allows the users to create custom workflows for their document control processes. These workflows can be generalized for maximum usage across documents or specialized for an almost hands-off experience in the system.

Inconvénients :

The nuance of using the system can have a fairly steep learning curve. Currently, we are still finding little quirks in the system that can't be called generally good or bad. Just the fact that we are still learning different facets of the system tells how much there is to learn when using the system.

Lina
Senior Quality Specialist (Irlande)
Biotechnologie, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MC Qx review

5,0 il y a 6 jours Nouveau

Commentaires : It always has been a pleasure to work with the system and all Master Control team. Have been using it for years and it was realy good experience.

Avantages :

Master Control provides great costumer services. Everything from the kick off to going live is smooth. Very helpful with the new aproaches to the old processes. All questions are answered quickly and in quality. It is very user friendly platform, easy to use and manage.

Inconvénients :

As a global service sometimes it is harder to get a new needed for specific company feature added. But not impossible.

Erik
Transfer and Product Support Engineer (Irlande)
Biotechnologie, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great QMS and MES combination

5,0 il y a 6 jours Nouveau

Avantages :

Validation on board, easy API Integration, QMS, and MES combined

Inconvénients :

EMEA backend support would be great, US support can sometimes take a while due to time difference

Sophie
Senior Quality Assurance Associate (R.-U.)
Produits pharmaceutiques, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Using MX Production in a GMP Pharmaceutical Manufacturing setting.

5,0 il y a 3 semaines Nouveau

Commentaires : My experience is using MX to create electronic batch manufacturing records (eBMRs) to suit our process prior to manufacturing, throughout manufacture and then reviewing the executed eBMR after use. This has been a hugely positive one and i'm excited to see the further improvements we can make with MX.

Avantages :

The system is very easy to access and use. It allows for an easy audit trail of users and during the construction of templates edits can easily be made and approved by several users before release. During manufacture the ability to force steps to be filled in by an operator before moving on is huge. Reviews are so much quicker than before and we have beat many targets due to this.

Inconvénients :

In my role there aren't currently any aspects of MX that cause an issue.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Master Control Leads Competitors for price and ease of use

4,0 il y a 6 jours Nouveau

Commentaires : Overall, we are happy and want to grow with MC capability.

Avantages :

MC is willing to continue to update and upgrade their tool.

Inconvénients :

Attrition of Tech Support causes some inconsistencies in support.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

No more paper on Quality processes

4,0 la semaine dernière Nouveau

Avantages :

That all the Quality processes and docs of your company are fully accessible everywhere. Internet connection is the only thing you need.

Inconvénients :

There are few constraints and defects using the out of the box processes workflows. Some customizations are required.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Does what it needs

4,0 il y a 6 jours Nouveau

Avantages :

It’s an all-in-one out of the box solution

Inconvénients :

It can be inflexible and it’s not the most user friendly

Deanna
Q&R Manager (É.-U.)
Appareils médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Implementation of Doc and Training

5,0 il y a 3 ans

Commentaires : We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable
We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

Avantages :

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

Inconvénients :

didn't set up data card structure as best that we could.

Anita
QA Process Manager (É.-U.)
Produits pharmaceutiques, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Keep Your Business in Control with MasterControl

5,0 il y a 9 mois

Commentaires : We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely.

Avantages :

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Inconvénients :

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Richard
Associate Quality Engineer/Doc Controller (É.-U.)
Appareils médicaux, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

One of the best value for your money

5,0 l’année dernière

Commentaires : Master Control has revolutionized the amount a single document controller can process. Prior to implementation there was a massive backlog of ECNs, now it rare to see an ECN take more than a day or two. I'm no longer going from desk to desk searching for documents.

Avantages :

Master Control automates a lot of our processes that were manual and paper based. Routing ECN/DCN have been a breeze within the software compared to how we manually did it in the past. The automation has allowed our company to process more changes at a faster rate which has made our customers very happy.

Inconvénients :

The only set back is not being able to fully customize everything to my liking. It's rather small and has not caused any significant issues, it's more of a personal preference.

Joy
Sr. Quality Assurance Advisor (É.-U.)
Produits pharmaceutiques, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Paperless quest

5,0 il y a 5 ans

Avantages :

This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.

Inconvénients :

There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.

Mark
SVP Scientific Affairs (Canada)
Biotechnologie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Qx is beginning to revolutionize our QMS

5,0 il y a 8 mois

Avantages :

Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.

Inconvénients :

Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.

Katelind
QA Project Coordinator (É.-U.)
Biotechnologie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good System

4,0 il y a 3 ans

Avantages :

- Easy to configure and modify when necessary - Very responsive customer service

Inconvénients :

- Process module is not very customizable (When customized, lose MC support if "breaks" during update) - Jump start package created a mess for our documents module

Kassandra
Quality Systems Manager (É.-U.)
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Water Solution Quality

5,0 il y a 7 mois

Commentaires : Wonderful! My success team is the best!

Avantages :

I like the ease of use and functionality across all departments in the organization.

Inconvénients :

It is a bit complex it set up. There is a lot of flexibility and some of the naming conventions confuse my team.

Brenda
IT Analyst (É.-U.)
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IT JUST KEEPS GETTING BETTER!

5,0 il y a 3 ans

Commentaires : I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond. I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.

Avantages :

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

Inconvénients :

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

Brittany
Quality Systems Administrator (É.-U.)
Produits pharmaceutiques, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Initial Site to Multiple Sites

5,0 il y a 5 ans

Commentaires : I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Avantages :

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Inconvénients :

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Kornkaew
Quality system and Quality assurance (Thaïlande)
Production alimentaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good software for Quality system

4,0 l’année dernière

Commentaires : Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.

Avantages :

Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.

Inconvénients :

For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.

Jeffrey
Quality Systems Analyst (É.-U.)
Biotechnologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid QMS for a small biotech

4,0 il y a 4 mois

Avantages :

Great customer support. They listen to their users and implement solutions suggested from them.

Inconvénients :

The lack of cohesion between the different modules, e.g. Tracking, Documents, and Training

Sarah
Quality Engineer (É.-U.)
Produits pharmaceutiques, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quirky, But Gets the Job Done

4,0 il y a 4 mois

Commentaires : Overall it's fine. Always room for improvement! But it works.

Avantages :

I like how customers are able to configure many things on their own, as opposed to submitting a ticket each time something needs to be configured a different way.

Inconvénients :

There are some round-about ways of doing things. Guest user set-up, for example, is not done like regular users. If you go to the list of Guests, there's no "+" to add a new Guest user. Instead, you have to find a collaboration step in your tasks somewhere, then modify step, then click "Add Guest" (which also doesn't make sense because you're not adding them to this step), then fill out the guest user's information to create the Guest's credentials.

Gen
Training Specialist (É.-U.)
Produits pharmaceutiques, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl Multisystem User

5,0 il y a 4 ans

Avantages :

The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.

Inconvénients :

When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.

Peter
QA Administrator (É.-U.)
Biotechnologie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl eQMS

4,0 l’année dernière

Commentaires : By implementing MasterControl we have saved a ton of time with automated document revision control. MasterControl has made preparing for client audits much easier as our training data and documents are easily retrievable. It has certainly helped us be more efficient and compliant.

Avantages :

MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities. We love that the OOS/OOT process meets the FDA guidance exactly.

Inconvénients :

I would like to see a little more configuration options for the deviation and OOS/OOT process forms.