Avis clients sur MasterControl Quality Excellence

En savoir plus sur MasterControl Quality Excellence

Ce logiciel propose une fonctionnalité d'enregistrement de la production conforme et entièrement informatisée, réduisant ainsi les délais de création, de révision et d'approbation des documents.

En savoir plus sur MasterControl Quality Excellence

Avantages :

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price.

Inconvénients :

Admins are not able to make changes to metadata. This is difficult for a large company with many records and it is time consuming.

MasterControl Quality Excellence - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
4,2
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,3/10

MasterControl Quality Excellence a reçu une note globale de 4,5 étoiles sur 5 d'après 191 avis d'utilisateurs publiés sur Capterra.

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Deanna
Q&R Manager
Utilisateur LinkedIn vérifié
Appareils médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Implementation of Doc and Training

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Joanne
Joanne
Clinical Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl Quality Management system

5,0 il y a 3 ans

Commentaires : MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Avantages :

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Inconvénients :

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Deanna
Q&R Manager (É.-U.)
Appareils médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Implementation of Doc and Training

5,0 il y a 2 ans

Commentaires : We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable
We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

Avantages :

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

Inconvénients :

didn't set up data card structure as best that we could.

Claudia
Operations Manager (Autriche)
Sports, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It offers you more than your moneys worth.

5,0 il y a 2 semaines Nouveau

Commentaires : My overall experience with MasterControl Quality Excellence has been excellent. The software is easy to use and provides a comprehensive suite of tools to help manage and track quality processes. The support staff is knowledgeable and helpful and the customer service is outstanding. The software is constantly being updated to provide the latest features and functionality. We have been able to use the software to streamline our quality processes and improve efficiency while also reducing costs.

Avantages :

MasterControl Quality Excellence is a comprehensive software solution designed to streamline quality processes and ensure regulatory compliance in a wide range of industries. It provides an easy to use, secure platform for managing document control, training, audits, corrective and preventive actions, and supplier management. It also offers an integrated suite of tools for data analysis, reporting, and data sharing across the enterprise. The software is designed to help organizations reduce the risk of non compliance and improve overall quality. It helps organizations to improve their quality management systems, meet regulatory requirements, and increase efficiency.

Inconvénients :

There is nothing I don't like, the product worked above my expectation.

Babs
Analyst (É.-U.)
Produits pharmaceutiques, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Middle-of-the-road quality system

3,0 il y a 12 mois

Avantages :

- Often includes impressive enhancements to the system between version updates - Useful knowledge base that can be leveraged for troubleshooting defects or common issues - Excellent document control - Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system

Inconvénients :

- Navigation can be challenging for end-users with both limited or expansive access and rights to the system - Lack of GUI customization - Occasional defects have caused quality issues - jReports isn't completely user friendly therefore incorrect usage can slow down the system - On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes

Ed
Sr Manager Quality Systems (É.-U.)
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

MasterControl Works

5,0 il y a 3 mois

Commentaires : Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.

Avantages :

I like how easy the software is to use for end users. It is also set up to be easy for admins as well.

Inconvénients :

The only con is that some of the features aren’t configurable for admins, so there are a lot of workarounds needed.

Jared
Quality Director (É.-U.)
Biotechnologie, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl is a very good QMS solution

5,0 il y a 2 mois

Commentaires : Overall, I'm very satisfied with MasterControl

Avantages :

MasterControl is easy to use and has great functionality

Inconvénients :

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

Samantha
Director of quality (É.-U.)
Biotechnologie, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Allows for ISO 13485 and FDA Compliance and Efficiencies Gained for Users

5,0 il y a 3 mois

Commentaires : I have loved how user friendly the platform is and how it allows us to more quickly close gaps as we strive towards ISO 13485 and FDA compliance next year. It allows for tons of efficiencies like 300% increase in records pushed through and allowing users to real time report quality issues.

Avantages :

The tracking/trending capabilities across the global business so we can escalate issues as needed and continuously optimize our products and processes. The ease of integration between modules allows for real time reporting and efficiencies for users. We released 300% more documents with this platform than our paper based system.

Inconvénients :

Some user features that are missing like doc number in my tasks and that CAPA due dates set based on risk scores.

Rachael
Rachael
Quality Engineer (Allemagne)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl - Where Quality Changes Everything

4,0 il y a 3 ans

Avantages :

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

Inconvénients :

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

Donna
Document Control Specialist (É.-U.)
Biotechnologie, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

You get what you put into it

3,0 il y a 3 mois

Commentaires : System is good but can require a lot of workarounds. Not as intuitive or user friendly ad it could be.

Avantages :

Great system for training compliance. Allows us to effectively track training compliance

Inconvénients :

Some difficulty with assigning classroom training. Cannot select more than one trainer at a time

Marcus
QA Manager (É.-U.)
Appareils médicaux, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Overall Review

5,0 il y a 2 mois Nouveau

Commentaires : Always helpful and tons of resources.

Avantages :

Easy to use from previous versions of Master Control.

Inconvénients :

N/A still learning the new interface and getting use to the system.

Jeremy
Sr. Manager Software Quality Assurance (É.-U.)
Appareils médicaux, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful, but steep learning curve for users

4,0 il y a 3 ans

Commentaires : Overall, it does what it is supposed to do. Once you get rolling, it's good. I wish documentation was better. I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated). For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

Avantages :

The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Inconvénients :

Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

Brittany
Quality Systems Administrator (É.-U.)
Produits pharmaceutiques, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Initial Site to Multiple Sites

5,0 il y a 4 ans

Commentaires : I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Avantages :

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Inconvénients :

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Kristin
Document Control and Training Specialist (É.-U.)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great company with an even better product.

5,0 il y a 4 ans

Avantages :

There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

Inconvénients :

This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

Michael
Solutions Architect (É.-U.)
Tabac, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mission Critical Quality Excellence

4,0 il y a 2 ans

Commentaires : It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.

Avantages :

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Inconvénients :

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

Eli
Solutions Architect (É.-U.)
Appareils médicaux, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Qms

4,0 il y a 3 mois

Commentaires : Very good customer service for any issues.

Avantages :

One eco system, training and now the ability to do insights.

Inconvénients :

It's starting to look dated. Searches and results are limited.

Kathy
Sr Manager Document Control (É.-U.)
Produits pharmaceutiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Don't know how we got along without it!

5,0 il y a 2 ans

Commentaires : At AcelRx we went from a paper based system to MasterControl and there is no comparison! Definitely made things so much better to keep control of documents.

Avantages :

Being able to have all our documents in one place is great. Launching DCO packets is so easy. Being able to log into MasterControl from anywhere makes collaboration easy for anyone to do especially since we have been working from home. Also having control of your documents and signature manifests from DCOs help to streamline audits. I also have to say that MasterControl has been the easiest system to help keep all users training up to date and on time.

Inconvénients :

with all the updates and upgrades the cons I had have been improved

John
QA Specialist I (É.-U.)
Produits pharmaceutiques, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Daily User and Admin

5,0 il y a 3 mois

Avantages :

Ability to move documents along and track status in a simplistic manner

Inconvénients :

Limitations, can be clunky having to add things multiple places multiple times

Mari
Director, EDMS (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl is the Best!!

5,0 il y a 3 mois

Avantages :

I have been a MasterControl SysAdmin for 7 years. I have seen so many enhancements to the software over the years and always excited for where the future of MastetControl. is going.

Inconvénients :

Every company utilizes MasterControl to best fit business needs. As a customer there may be some features that I would like to see added but it may not benefit other companies. Through MasterControl’s Hackathon event, MasterControl customers can collaboratively make suggestions for systems enhancements that can be executed by the developers in 48 hours. It is amazing to see this done.

Alecia
Business Systems Manager (É.-U.)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

MasterControl Fan

5,0 il y a 4 ans

Commentaires : Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.

Avantages :

MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

Inconvénients :

As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

Kirsten
Quality Systems Specialist I (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very Useful Tip

5,0 il y a 2 ans

Commentaires : Absolutely love using MasterControl. We did have a different filing document system but this works so much better.

Avantages :

I love how organized the software is and how easy it is to find documents.

Inconvénients :

We have documents numbered as such LLL-LLL-L-NNNN and won't pull up if typed in the top navigational bar.

Andrea
Compliance Manager (Canada)
Biotechnologie, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Comprehensive QMS

4,0 il y a 2 mois

Avantages :

MasterControl provides many modules to enable an all encompassing QMS to be put in place in one single system. This helps with streamlining from the potential use of multiple electronic systems as well as provide efficiencies with bringing all these processes in an electronic format compared to manual.

Inconvénients :

MasterControl's JReports system is not the most intuitive in order to pull data for reporting.

Luz
QA Manager (É.-U.)
Appareils médicaux, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

QMS central

5,0 il y a 3 mois

Commentaires : It has been overall positive. Anytime I have been stuck I was able to reach out and get support from the friendly MC staff.

Avantages :

I like that the QMS is centrally located and the system meets all my compliance needs.

Inconvénients :

I with the data retrieval we’re more integrated. Extracting data can be compartmentalized depending on what I am extracting and consolidating to something useful can be time consuming.

Anil
CQA and CSV Supervisor (É.-U.)
Produits pharmaceutiques, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best Software for Document Management

4,0 il y a 2 ans

Commentaires : The document and Training management is excellent and easy to configure, deploy and implement.

Avantages :

The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

Inconvénients :

The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

Colby
Business Systems Manager (É.-U.)
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MasterControl

5,0 il y a 10 mois

Avantages :

The software has a slight learning curve, but once you get used to the environment the ease of use for daily activities is great.

Inconvénients :

I dislike the cloud based solution, which is reliant on AWS servers. The price is a little steep for what is offered, but this is offset with incredible customer support

Patricia
QA Associate (É.-U.)
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality at the source

5,0 il y a 3 mois

Avantages :

The ability to process documents with revision history in an existing info card is amazing. Moving from a completely paper based system with a digital tracking tool for all documents is innovative.

Inconvénients :

I do not like being able to add users onto a collaboration after they complete abd quit