I'm founder of Raklet and I want you to know more about what happened here.
We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market.
Our product is modern and easy to use.
We offer free email/chat support and respond in less than 24 hours (usually within minutes).
We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted).
They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled.
We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...