Avis clients sur Raklet

En savoir plus sur Raklet

Raklet est un logiciel d'adhésion tout-en-un qui vous permet d'interagir avec votre communauté de manière significative et numérique.

En savoir plus sur Raklet

Avantages :

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Inconvénients :

If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Raklet - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,7/10

Raklet a reçu une note globale de 4,7 étoiles sur 5 d'après 54 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Raklet ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (54)

Fatih
Fatih
Genel Sekreter (Turquie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

As we were about to spend thousands to develop membership software, we discovered Raklet and saved.

5,0 il y a 5 ans

Avantages :

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Inconvénients :

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Fatih, It's of top priority for us that our platform is as affordable as it is functional and easy-to-use, so we are very happy to hear that you agree with us on this. We also hope that the whole customization process worked out well for you and you are content with the new features! Best, Raklet Team

Gunes
Alumni Relations Manager (Turquie)
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Raklet-Review

5,0 il y a 4 semaines Nouveau

Avantages :

It's a one-stop shop for our alumni, easy to use, and brings our community together. As the admin side, we use it on a daily basis and it makes our job way easier.

Inconvénients :

From time to time, we may experience problems on the admin side and need improvement.

Christopher
Researcher/Historian (É.-U.)
Rédaction et correction, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good but Could Use More

3,0 le mois dernier Nouveau

Commentaires : Good for the work that my organization performs; I just wish there were more features to further enhance our experience.

Avantages :

What I like most is all of the features in one system. There's the ability to invoice clients, send newsletters, and post message boards.

Inconvénients :

I'm responsible for sending newsletters in our organization. I would like to have the ability to add illustrations to the newsletters and send them to my contacts email addresses. I also wish that the mobile app was a bit more intuitive for technology challenged persons. There's also no way (that I have found) to send notifications to our members; our members would have to remember to log into the app to see updates.

Natalie
n/a (R.-U.)
Musique, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

So excited to find this software!

5,0 le mois dernier Nouveau

Commentaires : So far so good, customer service is pretty good

Avantages :

I think that this software will allow me to create the membership site I want to

Inconvénients :

Whilst most of the site seems quite intuitive and straight forward to use, some of the technical bits require you to be knowledgeable about software design / have website knowledge to use such as adjusting the layout. For me this is beyond my skill level however for someone in IT it's probably really simple.

Αrianna
Theatre Operator (Italie)
Art, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good for nonprofit CRM

5,0 le mois dernier Nouveau

Avantages :

It allows us to handle a huge amount of members profiles (more than 15000) for an inexpensive monthly fee.

Inconvénients :

I wish there was a way to apply a tag to more than a profile at a time

Ozlenen
Executive assistant (Turquie)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Propeller Club review

5,0 le mois dernier Nouveau

Commentaires : Good for the time being.

Avantages :

Even though there is a distance and hour differences your staff is pro and helping a lot.

Inconvénients :

Some of your procedures are not user friendly. And you are expensive for turkish market

Larry
Retired - President of Azure HOA (É.-U.)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

HOA use of Raklet

5,0 le mois dernier Nouveau

Commentaires : Overall experience was very good.

Avantages :

Easy to install and use of features. The layout of documents is easy to understand by the user.

Inconvénients :

Could be easier to open up documents. The sign on and approval process by the administrator could be streamlined.

Vera
Communications manager (République dominicaine)
Art, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great solution

5,0 le mois dernier Nouveau

Commentaires : It's been a great experience and they have good customer service

Avantages :

It's highly customizable and the interface is easy to use and understand

Inconvénients :

Sometimes it has bug fixes/ contact tags are not properly saved

Katie
Secretary (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

First time member management user

5,0 le mois dernier Nouveau

Avantages :

It is pretty easy to use and support has been helpful with issues we have.

Inconvénients :

Some things take a little more technical skills and you almost have to code to make it work. But support has been helpful

Xiang Rong
Junior Medical Officer (Australie)
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Website is easy to use, mobile not so much

4,0 le mois dernier Nouveau

Avantages :

My members are able to easily access proof of membership, and log ins are easy, easy customization on computer

Inconvénients :

The mobile App itself is pretty glitchy .

Amando Boncales
Amando Boncales
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Membership & Continuing Technical Education Software

5,0 il y a 5 mois

Avantages :

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Inconvénients :

Feature limitations on artifact submission

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Amando, Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service. Best, Raklet Team

Elisabetta
Professor (Italie)
, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Evviva Raklet!

5,0 il y a 6 ans

Commentaires : I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Avantages :

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Inconvénients :

At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees!

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Elisabetta, Thank you so much for taking the time to leave such a thorough feedback, we really appreciate it! It's of utmost importance for us that our customers find us easy to reach and pleasant to communicate with. We do our best to be open for any suggestions being sent our way too. We now have an export feature where you can get a detailed list of all of your members with any information stated in their profiles. You can also find the guide on this in our help center. It's a delight to be of service. Best, Raklet Team

Christian
Secretary (Allemagne)
Services environnementaux, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good option for starting your own organization

5,0 il y a 3 ans

Commentaires : We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Avantages :

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Inconvénients :

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Réponse de l'équipe de Raklet

il y a 3 ans

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

Hakan
Board member (Turquie)
Services d'information, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality

5,0 l’année dernière

Commentaires : We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.

Avantages :

Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.

Inconvénients :

Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.

Réponse de l'équipe de Raklet

il y a 6 mois

Hi Hakan, Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed working with us. Your satisfaction is our priority, and as acclaimed by your review, we pride ourselves on our exceptional customer support. We love working with non-profits, and helping them grow, and for this reason, we offer a %50 discount on our Professional and Premium plans. Also, thank you for leaving your feedback on the platform's accessibility. We try to follow the standard rules on this and we make it a priority for us to make sure our platform is easy to use by users who are deaf or visually impaired. We know that we can always get our system to function better on this so if you have any suggestions, please don't hesitate to hit us at support@raklet.com.

Elisabetta
Prof. Dr. (Italie)
Arts de la scène, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I am satisfied

5,0 il y a 3 ans

Commentaires : We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

Avantages :

- The possibility of managing the administration, organisation and communication of a big Association of thousands members - the possibility of solving problems quickly through chat or Skype call - the possibility of organising crowdfunding - the kindness of the staff

Inconvénients :

- some graphic limitation - as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Elisabetta, Thank you so very much for your feedback. Hearing these beautiful words means so much to us, especially from one of our first customers! That is true, you can't send a Newsletter to people who aren't your members. But you can always add those people as contacts (they don't necessarily need to be subscribed to any membership plan) and send them Newsletters that way. Best, Raklet Team

Zeynep
Membership Management (Turquie)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing tool for association management

5,0 il y a 5 ans

Commentaires : It makes our life really easy.
We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Avantages :

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters. Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Zeynep, We are very happy to hear all these kind words from you, thank you so much! Your contentment is a priority for our support team, and we constantly work on improving our platform with our customers' feedback and suggestions. It's a pleasure to be working with you. Best, Raklet Team

Garrett
Director (Turquie)
Gestion d'organisme à but non lucratif, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great platform, highly recommended!

5,0 il y a 3 ans

Commentaires : Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Avantages :

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Inconvénients :

Nothing in particular. It works like a charm.

Réponse de l'équipe de Raklet

il y a 4 mois

Hello Garret, We are very happy to hear that you found our service to your liking. Our customer support team works quite hard to give you, our precious customers the best experience possible. It's a pleasure to work with you! Best, Raklet Team

Gilles
Webmaster (France)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good membership software

5,0 il y a 3 ans

Commentaires : I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

Avantages :

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Inconvénients :

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Réponse de l'équipe de Raklet

il y a 3 ans

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

Terry
membership chair (É.-U.)
Organisme social ou civique, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bad experience with this company

1,0 il y a 2 ans

Commentaires : This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues.
Things would randomly go wrong - and no recourse was offered, much less apologies offered.

Avantages :

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Inconvénients :

Not consistent. The updates seem to "break" processes that had been working fine.

Réponse de l'équipe de Raklet

il y a 2 ans

I'm founder of Raklet and I want you to know more about what happened here. We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market. Our product is modern and easy to use. We offer free email/chat support and respond in less than 24 hours (usually within minutes). We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted). They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled. We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...

Callum
Executive Director (Portugal)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Membership Solutions for a Small NGO

5,0 il y a 3 ans

Avantages :

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

Inconvénients :

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Callum, Thank you for your kind review, hearing that we were able to meet the needs of a customer of ours always makes us very happy! We are also a growing platform, so any suggestion or feedback from you lets us build something better! Best, Raklet Team

Ozan
President (Turquie)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great tool for associati ns, foundations and any other social network

5,0 il y a 6 ans

Commentaires : As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Réponse de l'équipe de Raklet

il y a 6 ans

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

Fahri Cetin
President, Board Member (Turquie)
Organisme politique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing platform for Associations

5,0 il y a 4 ans

Commentaires : Totally amazed!

Avantages :

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Inconvénients :

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Réponse de l'équipe de Raklet

il y a 4 ans

Thanks!

Jimena
Musician (Espagne)
Musique, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Useful software for any kind of Society or Company

5,0 il y a 3 ans

Commentaires : Completely recommendable!

Avantages :

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

Inconvénients :

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members

Réponse de l'équipe de Raklet

il y a 4 mois

Hi Jimena, Thank you for your kind comments. Our priority is to make sure that our customers find our system easy to navigate and don't get lost among details. We'll make sure to add your suggestion to our roadmap and will let you know once it is live. Best, Raklet Team

Can
Board Member (Turquie)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

user-friendly, easy to use

5,0 il y a 6 ans

Commentaires : very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Avantages :

one of the best thing about raklet is that they keep updating their application continuously.

Réponse de l'équipe de Raklet

il y a 6 ans

Thanks so much Can! We love working with you as well!

Kaan
Software Developer (Turquie)
Gestion d'organisme à but non lucratif, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I really like the application

5,0 il y a 3 ans

Avantages :

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems. I recommend it!

Inconvénients :

Filtering could be a bit better. It is easy to use though.

Réponse de l'équipe de Raklet

il y a 3 ans

Thanks for your feedback! We'll make sure to improve our filtering options.