Avis clients sur Astra Camp Ground

par Mission Management Systems

Filtrer par :

Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur Astra Camp Ground

Le logiciel Astra by Campground Manager est la nouvelle génération de systèmes complets de gestion de camping et d'aires de caravaning.

En savoir plus sur Astra Camp Ground

8 avis affichés

Matt M.
owner
Loisirs, voyage et tourisme, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/02/2017

"Great Choice!!"

Commentaires: I switched to Astra for real time online reservations, and was very pleased with ease of set up and the support I received from the Campground Manager team.

Avantages: Ease of use, Online real time reservations are a fast growing need in our industry

Inconvénients: Great customer service

  • Source de l'avis 
  • Publié le 24/02/2017
Sarah Y.
General Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 03/01/2020

"ASTRA customization"

Avantages: ASTRA is very versatile in customizing it to fit your needs. Their customer support is always available to answer questions.

Inconvénients: It's very difficult to make changes on your own. They give you a manual for step by step changes, but each change of one price or category is a total of 10-15 steps. Its easiest to ask them so you make sure you do each step correct and you do not have to start over.

  • Source de l'avis 
  • Publié le 03/01/2020
Chris M.
Owner
Hôtellerie, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 21/08/2018

"Astra Has a long way to go"

Commentaires: We worked with Mission Management for over 20 years using Campground Manager. This was not a perfect system but it was stable and predictable. We were very excited to find out that there was a new software coming out (Astra) because we thought this would be as stable as Campground manager but more user friendly........wrong. Unfortunately they threw the baby out with the bathwater and Astra was not even capable of doing the very basics like producing a checkout list. My first year was met with double bookings, lost reservations, reservations showing up under the wrong customers (because you have to click "add" if it was a new customer and not if it was a returning customer) and a host of other issues some serious some just annoying. I will admit it was getting better for a while but they seem to have stall on fixing issues and started focusing on creating new options with their own set of issues.

Avantages: I like the grid function, it is well done and fairly easy to use and customize. Online reservations are pretty seamless until some one changes a setting or upgrades the version in use and throws thing off.

Inconvénients: Inconstancy in command functions, on some screens i have a print button and on other screens i am forced to right click. If i am taking cash i hit apply but if i am taking a CC I hit tab. IF i right click and select "add POS item" it does something different than clicking the Icon marked "add POS item". Consistency would go a very very long way in helping ease of use but that is lost on Mission Management. The system has recently begun attaching unit info to customer info which at first glance seems like a good idea unfortunately it cause conflict in ways you cannot even imagine if the unit on the reservation is different.

  • Source de l'avis 
  • Publié le 21/08/2018
Candace F.
Assistant Manager Guest Services
Loisirs, voyage et tourisme, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 17/11/2019

"Needs a Make Over"

Commentaires: I like it better than Campground Manager.

Avantages: You are allowed to take one payment for multiple reservations. You can move people to another site from the grid by right clicking. Just to name a few.

Inconvénients: I do not like the way you can't edit after you cancel or no show. The site is glitchy and shifts from a reservation to the POS menu, during a reservation. You can not take different forms of payment on the POS menu for one transaction.

  • Source de l'avis 
  • Publié le 17/11/2019
Elizabeth H.
Reservations Clerk
Loisirs, voyage et tourisme, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 11/11/2019

"Needs a Make Over"

Commentaires: I like that this is such an easy product to use, but the kinks need to be worked out.

Avantages: I like that it is very easy to use and understand.

Inconvénients: There are often glitches, where it will over charge customers, or not post payments. There are other times when the system will just shut down completely when you hit the enter button

  • Source de l'avis 
  • Publié le 11/11/2019
Valeeta B.
Office staff
Divertissement, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 18/11/2019

"Software Review"

Commentaires: Good

Avantages: Everything although making me say more to complete the survey does not make me happy.

Inconvénients: Sometimes froze again. Not happy that I have to write more to complete this survey.

  • Source de l'avis 
  • Publié le 18/11/2019
Rachel G.
Independent contractor
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 05/11/2019

"Great product"

Commentaires: Overall the experience has been quite pleasant.

Avantages: this software really does accommodate a number of Campground needs and has great customer support.

Inconvénients: there was definitely a steep learning curve when it came to learning Astra as well as training our staff members

  • Source de l'avis 
  • Publié le 05/11/2019
Vicki H.
Data analyst
Assurance, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 18/11/2019

"Camp ground booking"

Avantages: I have used this in the past and is perfect for online bookings. It's also great for adding additional items needed to enhance the camper experience.

Inconvénients: Bit of a learning curve when booking but otherwise perfect.

  • Source de l'avis 
  • Publié le 18/11/2019