Avis clients sur Kisi

Kisi: Simplifying Security at Business Park

Commentaires : Kisi has significantly improved access control and security management. Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind.

Avantages :

Kisi's intuitive platform empowers us to manage access like a pro, ensuring our security posture remains strong.

Inconvénients :

While Kisi excels in core features, advanced investigation tools could be more robust.

Enjoying the system!

Commentaires : It had been great, support tries to help the best they can although sometimes a phone call over email would be best. But they make sure to answer all questions and get you back up and running.

Avantages :

I love that I have Remote Access to be able to let people in my Gym from home when needed. The setup process for members is super easy as well and being able to navigate the system is user friendly.

Inconvénients :

It was a little difficult to setup at first and i already had a system it was replacing. I had to hire my security company to come change it for me. It decided to have a bug last week (less than 6 months old) where it needed a power reset. I had to get my security company back again to help me because I was not familiar with what wires to disconnect. Support is great though

Terrible Customer Support but a Great Product

Avantages :

It's a convenient way to manage doors and users.

Inconvénients :

Their support team is awful. I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day. I called every hour for an entire day, left emails, etc. Finally, someone from their sales team called me back, but as you might imagine, their sales rep couldn't give me technical support.

We Love Using Kisi!

Commentaires : We initially believed that Kisi was too expensive, so we went with another company. That was a HUGE mistake. Not only did the other company go out of business, they purposely avoided telling their clients so they could continue to get paid! The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches.

Avantages :

Kisi has a great reputation and they've been in the business for quite a while. Their app is also very easy to use.

Inconvénients :

The digital locks for individual office doors are more expensive than I would like. The last time I checked, they were also available only through a third party vendor. Because of that, we have different locks on our offices.

A Seamless Experience for Elegant Security

Avantages :

The Kisi Keyless Door Access system has been a success in our office space. I had heard about Kisi's reputation for quality products and outstanding customer care - after our initial consultation and conversation, I was sold. From purchase to install to everyday use, we've been extremely satisfied with Kisi. To remain HIPAA compliant, it is paramount that we have a locked office door at all times. Other locks or ID systems are bulky and archaic. Kisi has created a sleek, pseudo-sexy model that is beautifully enigmatic in our entryway. We especially love the RFID capabilities and that our phones can be our access keys! No more losing expensive key cards or fumbling with outrageous FOBS. Our pockets are weighed down enough! We had one glitchy day in the system, and Kisi was super-responsive in handling the blackout. I was impressed with how they communicated with me and their efforts in getting us back online within a few moments. Overall, I highly recommend using this product and working with Kisi. They have been and continue to be a pleasure to work with!

Inconvénients :

The only downside to the Kisi hardware is that the actual hardware options are fairly limited. We have a new space that requires an in-door mounted security system - something Kisi doesn't offer (yet!).

Kisi Review

Avantages :

This field is not applicable to my situation

Inconvénients :

The controller is always going offline, and my clients arent getting 24/7 access. As a solution, Kisi says i need to buy an extra device for over $700. They also said it was my internet connection, but i had a tech come and they said my internet connection was fine and that it was the kisi device.

A really effective system run by individuals lacking honour (to gym business owners, at least)

Commentaires : I recently purchased a new set of doorlocks to get things ready for my third outlet, spending over US$2000 to get the items. Within 2 weeks of receiving the items and having paid for the subscription, I receive an email from the [SENSITIVE CONTENT] - stating that we will be automatically “migrated to a per user billing starting 1st Dec” (14 days notice).I have a very clearly defined customer contract that has been pre-paid for 1 year up until 1st November 2023. This includes number of integrations, number of users to support, etc. This is also very clearly described on the website. For my package, I have purchased 3 integrations (locations) and support of a database of up to 10,000 users.A day before my forced backend cleanse, I had ~1,700 users on my database - not even 20% of my allocated amount with only 70 users actually automatically syncing with our Glofox integrations.With the forced change in pricing, without doing anything my bill would increase to nearly $2000 per MONTH - this represents nearly a 50x cost increase per MONTH.The [SENSITIVE CONTENT] has stated that gyms with over 500 members will be subject to this changed rate - 5% of the existing agreement I have in place. This is bad business and is showcasing a lack of transparency in their capabilities.The only ‘recommendation’ by the [SENSITIVE CONTENT] is to limit my user count to 500 people... So, he is basically suggesting that a consumer business should not sell to new consumers and remain stagnant? Poor show.

Avantages :

We have been using KISI as our preferred access control manager due to their integration with Glofox - our gym management software provider - all the way from their first iteration of reader to their present day upgraded devices. We utilise their hardware across multiple locations, and the backend is effective at real-time tracking new users.The integration took us a long time to setup effectively, but once its up and running, the uploading and removal of new user data is seamless.

Inconvénients :

Their backend processes seem quite manual. In order to assign the relevant hardware to the relevant locations, it requires additional steps of contacting support to do so. The real issue is in their company's "Hardware" - refer to my overall experience to serve as a warning to all gym owners, and likely to all.They have implemented a force change in pricing to a per user per month charge without honouring existing locked-in contracts.There is no updated contract shared with me, nor do the terms and conditions on their agreements state that they can change our existing contract pricing. Just be warned!

The KISI software provides both easy access and dependable security!

Commentaires : Security and transparency!

Avantages :

The KISI software is incredibly easy to use and my team loves that we use an app to enter our suite. I also really like having the ability to grant temporary access to visitors.

Inconvénients :

The system is connected to Wifi and when it goes down (not KISI's fault) the KISI system is affected. Not a huge issue because this hardly ever happens and my regular key still works!

Simple Access Control You Can Rely On

Commentaires : We're very happy with the Kisi platform. It is an access control solution that truly just works with enough options that it is applicable to most situations. We use Kisi for after-hours access control to one of our largest offices. We have over 100 end users setup to use the app and we've had zero complaints or trouble with operation from a user perspective.

Avantages :

As and admin, the service makes it super simple to configure all aspects to your entire access control solution. Configuring users, permissions and settings like scheduled unlocks takes seconds to configure. For users every aspect of the system has been rock solid. The app is straightforward and just works and is lightyears ahead of having to keep track of access cards/keys.

Inconvénients :

I wish gSuite Directory sync was more developed. It is a useful tool for being able to import your users, but you can not sync more than one-level deep into your organizational structure and that is very limiting. Also wish it was a two way sync or SSO. As it is, when a user leaves our company, we have to remove them from gSuite then login and remove them from Kisi.

Great tool providing security to our office

Commentaires : Kisi is an easy tool that gives access for all of our employees to our building, while providing security and peace of mind in the workplace.

Avantages :

Kisi is a smart, easy tool that helps keep our office secure without the hassle of passing out office keys.

Inconvénients :

The Kisi app has to be open in order for doors to unlock. In addition, their new app design takes extra taps to get the the specific door I want to open. There's some usability features they could update that would be nice so we could essentially walk up to the door and it would automatically open.

Employees love the mobile office access Kisi provides

Commentaires : Reliable app, barely any loading time and is user-friendly

Avantages :

Ability to unlock office doors from your phone and see the status of door locks

Inconvénients :

You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office.

Kisi is the best!

Commentaires : I absolutely love Kisi and recommend it to all of my customers. It's the best access control product I have integrated.

Avantages :

I love everything about this product! It's super intuitive and extremely easy to teach customer's how to use. Programming takes less than 5 minutes for most applications. The system always seems to work flawlessly and the readers and hardware are aesthetically pleasing. The Kisi tech support team is extremely responsive and helpful, and the sales people and management of Kisi are also fantastic!

Inconvénients :

They currently do not have a long range reader available. This has limited sales in some instances, but they are making a new panel with a Wiegand port which will fix this in the future, it will allow for 3rd party long range readers to be integrated into their product.

Seamless. Easy to Setup and reliable!

Commentaires : We've been recommending Kisi to our clients for years. It wasn't until we moved into our own office that we decided to utilize it internally. We were previously in a co-working space. Kisi has always been easy to use and manage. As an Admin in our Kisi instance, I'm able to easily add users, create groups and set custom policies depending on the employee.

Avantages :

I consider myself the least technical person on our team. When we moved into our new office, we already knew we wanted to leverage Kisi. I was tasked with setting up the hardware in our office. It was pretty easy and the Kisi app and their excellent documentation walks you through the entire process. Once it's setup, the mobile app makes it really easy to get access into your space. You can even set up physical 'badges' to access the space. This is great for contractors or external staff who need access to your space but don't necessarily want or need to use the Kisi app.

Inconvénients :

Rarely, the door reader won't always pick up my device to unlock the door. If you have an iPhone, putting your device to Kisi's reader will automatically trigger ApplePay. Given, this is a device 'feature' as opposed to an issue with Kisi but it's something to keep in mind. Luckily, you can always open the app and manually press the button to open the door if need be.

Once impressive, not disappointing.

Commentaires : When we rolled it out around 4y ago they've been only "good" provider will fully cloud features so we've signed up for 5y regardless of them shipping everything from USA.
Since then market vastly changed and I can no longer recommend them.

Avantages :

Allows for cloud management of access and using arbitrary NFC tokens.

Inconvénients :

Support is basically non existent, SSO costs extra, automated user enrolment via Google is poorly implemented, new login interface isn't user friendly especially on mobile. Mobile apps only recently stopped being web wrappers, admin interface still is.

Kisi Office Security

Avantages :

It was much cheaper than competitors when we were looking for options for our new office. The admin portal and features that Kisi offer are also much more modern and easier to use. They keep adding features and improve on the existing ones. We never had any issues with the system and it gave our users flexibility of using their phone as a keycard.

Inconvénients :

I wish they included some features for covid screening. As of now they only offer capacity management and tracing but it would be great to have a way to pre-screen anyone who wants to use our office using the same app they already have for accessing it.

Robust system

Commentaires : We used Kisi in one room that needed to be protect, but at the same time we had another system in the rest of the office. Kisi was better than our other system, but still didn't meet all of or requirements. Our main goal was to have one system to all of our offices world wide and Kisi had that limititation.

Avantages :

Easy to assign cards, but the UI for the dashboard needed some improvements Admin can remotely open an lock the doors Ability to create self-expiring access passes as well as other time restrictions access.

Inconvénients :

Technical support - We found difficult to troubleshoot problems remotely No Okta integration

Kisi is the way of the future

Avantages :

We couldn't run our coworking/event space without Kisi. As a business with 100+ members, multiple staff members and contractors, and a space that hosts frequent events this really is the only way to ensure the right people have access to your building at the times you choose. I also love that you can set permissions to when exactly they can access the space. For example, you can set permission to enter the space on 1 specific day (perfect for event hosts or contractors) or indefinitely (and can even set different permissions within that- i.e. whether or not they can access the space after hours or on the weekends, for example). Being able to unlock the doors remotely via the app has also been revolutionary for my (and the rest of our staff's) work/life balance (we don't need to drive to our location to open the doors with a key anymore it can all be done at home via the app)!

Inconvénients :

The only con (which is also a pro) is that it functions off of your wifi network, so if your wifi is down it could be a security issue.

Centralized access control???? Oh and I would give customer support 6 starts out of 5 if it'd let me

Commentaires : Our company was looking for a way to control global access. Previously we had security companies do individual install and had to have someone at each location control access and issue cards for entry. We needed a way we could show that when someone left the org or was terminated we immediately disabled access, without hoping the person at the location was paying attention to delete access.

Avantages :

Kisi is the best way in the business to control access for multiple locations from one easy administrative portal. The app is easy to use and the hardware complements it perfectly. Our users love how easy it is to get in and out security teams love how easily it is to enable and disable access.

Inconvénients :

The features that I WISH Kisi had is actually already on their roadmap! I want SAML 2.0. They have it on the way. I want enhanced administrative levels of control, they already have that on the way!

Simple and Safe

Commentaires : It was great. Salespeople were knowledgeable and engineers were helpful.

Avantages :

I liked how simple it was to deploy and implement.

Inconvénients :

It was a little complicated to explain to our electrician who helped install it.

The goto solution for digital access.

Commentaires : Been using KiSi since 2018 and having them in mind for future locations as well.

Avantages :

Setup time, user interface and the API - adding their service into our own app.

Inconvénients :

There aren´t any brandable app or white label solution - which we now have solved through their API and added it to our own app.

Easy entry to our office (and various rooms within) all through one app

Commentaires : Easy access to our building, configurable access for temporary employees and workers.

Avantages :

It's incredible how an entire building can have wifi locks installed so quickly with Kisi. Our office uses it for front/rear entrance, office side, and various closet spaces on the public side. We don't have a security system but still feel safe having Kisi

Inconvénients :

Sometimes the app is slow, thus delaying your entry into the building. Also, I didn't update my app for about 1 year and subsequently lost access to our building because the app kept crashing. My bad, but still it was inconvenient.

Works as advertised

Commentaires : Kisi has eliminated the need to hand out physical keys at our cowork space. It is a great, reliable solution.

Avantages :

The admin panel is easy to use and simple to manage users and schedule door unlocks.

Inconvénients :

No real cons to speak of. If power or Internet goes out, the system does not work, but this would be the case for any Internet enabled keyless door access system.

Are you still using a key to open a door?

Avantages :

Very easy to use the app, just tab to the door on the app and the door is open. Sharing access can't be easier and the best part is we always get a notification when someone opens any of the doors. Also, Kisi provides a record of the entire usage of the app. I know who opened the door 4 years ago at 2 pm. Awesome, right? Thank you, Kisi for making our life easier and safer.

Inconvénients :

The users get used to having an easy access to the office. Tap to the phone and the door is open right away. They don't want to wait for even 5 seconds any more at the door :)

Great security product!

Avantages :

We really love Kisi! We used it for office security (a necessity for our type of business) and it worked really well with Eden, our office management software. We had a scan function outside of our office door, and it worked great with no issues everytime.

Inconvénients :

I don't have any cons to discuss around Kisi. :) It's worked great for all our needs.

Perfect solution for remote door control

Avantages :

Our company is unique in a way where our receptionists are all remote workers. They use video conferencing to meet and greet our visitors. Kisi allows them to control the office doors from the comfort of their home offices.

Inconvénients :

When we first purchased the service, we were one of the first companies to implement the solution. The initial setup at the beginning was cumbersome, but I'm sure it has improved since then.