Avis clients sur Deputy

Avis sur le logiciel Deputy

Commentaires : Avec Deputy il est possible de gérer les dossiers, les rendre disponibles à tout moment, et de recevoir les demandes d'intervention des clients dans notre service.Il nous permet également de gérer et de surveiller leurs équipes des assistants et secrétaires. Et pous ce que nous y avons gagné il nous a permis de réduire les coûts en améliorant la coordination et la communication entre les différents membres de notre équipe de d'assistant

Avantages :

Dans le logiciel Deputy, j'ai apprécié la simplicité du logiciel, lui même et la facilité avec laquelle on peut y accéder.

Inconvénients :

Il manque des fonctionnalités pour faciliter la gestion des emplois et la coordination des tâches. Je trouve également qu'ils devraient penser à ajouter la fonctionnalité de traduction en français

Best Scheduling App Ever

Avantages :

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Inconvénients :

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Staff adore Deputy's reduced office time!

Commentaires : Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Avantages :

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Inconvénients :

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

No joke, Deputy will only sort employees by first name for several high-use functions.

Commentaires : Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs like the ability to sort staff by last name.

Avantages :

Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good.

Inconvénients :

When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries.

Deputy solves scheduling and timesheet issues

Commentaires : As a company in a dynamic business, we use Deputy to track employee hours, breaks, meals, and vacation requests. It's convenient to set up a time. We make good use of the ability to choose from several locations as well as the News Feed. They like how simple it is to use.

Avantages :

User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand.

Inconvénients :

The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image.

Deputy is seriously like the sheriff that came in and cleaned up our employee scheduling nightmare!

Commentaires : We had employees staying clocked on after shifts milking the clock. We didn't notice it until it was time to run payroll. Now this tells me whenever someone stays on more than 5 minutes past their shift. Or clocks in more than 5 minutes early. 6 stores, 3 shifts a day, it really adds up quickly!

Avantages :

Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step.

Inconvénients :

I wish it synced with my Google calendar. Only thing missing.

Deputy Helped us to go Paperless

Commentaires : Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper.

Avantages :

Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation.

Inconvénients :

I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect.

Deputy Review!

Avantages :

What we like most about this software is the ease of clocking in and out and tracking our employees locations.

Inconvénients :

We like almost everything about Deputy besides how it and ADP integrate. We are still trying to figure out how to connect the two.

Easy Time clock solution

Commentaires : Easy to use.

Avantages :

The mobile app and web client make it easy for employees too clock in and out. You can also establish boundaries so that mobile app users are not clocking in away from the work location. Management can easily be notifies who is on time, late, or did not clock in at all.

Inconvénients :

It's not free but it definitely is worth it's value if you are paying for other time clock software.

Am amazing software for scheduling

Commentaires : Overall, I must say this is one of the best software I have used for scheduling and I recommend.it to All users

Avantages :

I love the ASPCA of Time reminder in this software. It helps users stay on schedule and are aware of their working plans ahead

Inconvénients :

I haven't encountered any drawbacks using this software

deputy review

Commentaires : overall experience was not good and market has many good tools to offer.

Avantages :

it is very user friendly and it can integrate with many 3rd party tools.also has a mobile app .

Inconvénients :

price is bit higher and has some bugs and glitch .

Business Critical - Couldn't be without it!

Avantages :

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management. Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it). As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done. Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time. We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about. Deputy has become an integral part of our daily routine.

Inconvénients :

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications. Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones. However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

No bad until you try to leave

Commentaires : I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Avantages :

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Inconvénients :

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Accessible and Easy Use

Commentaires : I can be on the go and document what I am doing and show that I am on location if needed. It helps me keep track of what clients I met when, and is especially helpful when writing reports and dates are needed.

Avantages :

I liked that my coworker who was blind could easily navigate the app using her iphone and text-to-speech. I also like that I can look back at dates and see I did that day, as well as my hours total count for the week. The hours total count is a change that I requested to the app and the updated showed in a reasonable amount of time. The design is easy to use with the iphone app, and I like that the categories can be designed to fit your business tasks for streamlined documentation of how much time is spent doing a certain task. Also, you can put notes to detail what you were doing during that time period which is crucial for staff that are changing tasks all day.

Inconvénients :

Sometimes the app will glitch when putting in an end time and after changing the end time from the current time it will default several times back to the current time instead of the end time you want.

Staff management made super easy

Commentaires : I use deputy every single day to keep tabs on my employees who work in two different locations. Scheduling and managing my employees couldn't be easier. Deputy is a very easy to use software used to track data, time sheets, schedules and communicate with each other.

Avantages :

I love the reports that deputy keeps track of. Every report is meticulously categorized and organized, which is a complete life saver. Instead of spending hours sorting through time sheets and data, deputy has all that for me in a single click! Payroll is super simple. I also love the way that I can communicate with 40+ employees through the news feed. I use the news feed for important company announcements and changes which is helpful because everyone has to be on the deputy software, so everyone will see the messages. My employees also interact through deputy among regarding work such as schedules, work processes etc.

Inconvénients :

More functionality with the iOS app. I work a lot through my phone and I would be great if I didn't need to hop on my laptop to access everything I need on deputy.

Seamless and cloud based, versatile. App driven for employees mobile devices, schedule at hand.

Avantages :

Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management. App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze.

Inconvénients :

At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary.

Scheduling Software

Commentaires : Can be slow at times and glitchy. Overall good and easy to use when working properly.

Avantages :

Easy to search for shift by employee, Easy to make templates and load templates.

Inconvénients :

Cannot filter locations, can be slow to load, Supervisor notifications go to the wrong person.

I have loved the fact that I can have as many employees that I want

Commentaires : easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift.

Avantages :

My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted.

Inconvénients :

It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in.

Deputy makes scheduling masses easier. A few features need to be added still though

Avantages :

I love that I can copy-paste a schedule from last week, make minor adjustments for employees who have other rotating schedules to work around, or vacation days... it also makes finding available replacements drastically easier

Inconvénients :

I dont like the printable version and I still prefer posting my schedule instead of only having it digital. I want my employees to see my notes for each shift publicly and so I have to screenshot them print which has resolution issues. Therefore I have to size increase the window (ctr+), take two different screenshots, and then stitch together with photoshop in order to share these notes. Also, we are a restaurant that does shifts to phase send people home in order of first clock in time depending on how busy/slow we are or when dinner rush slows down. There is no way to indicate this. I have to use shift end times as estimates and let employees know. Also our POS system Sapphire is not supported and we can't use the clock-in feature

Deputy Staff Schedule Module

Avantages :

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Inconvénients :

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Deputy Is Perfect for Our Small Business

Avantages :

I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Inconvénients :

While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Everything you could ask for in a scheduling app

Commentaires : Our company tried a few and Deputy ended up being our pick. It does everything you could ever want it to do and then some. Gave 4/5 stars in features and functionality simply because the messaging feature is too limited. However, they could delete this feature altogether and it would still be a 5-star application. Overall, Deputy is a sleek, bug-free system that will make the person in charge of scheduling a happy camper. And the price is right too.

Avantages :

Ease of use. Dependability. Beautiful Interface

Inconvénients :

Messaging System

Completely Inflexible Platform with Poor Logic

Commentaires : Completely Inflexible Platform with Poor Logic The platform is not very intuitive and completely lacks administrative control. As the COO of a small company, I set and approve the time schedule for every employee. Once a schedule is "published" it is locked and cannot be changed. While this may make sense if a Manager level individual controls time review, it completely misses the mark of common sense to make it so the Administrator and person who sets the schedule does not have the ability to make changes. You are also not able to delete one employee's schedule once published, the only option is "Delete ALL". Once again this makes no sense. If you ever have to make changes to an employees schedule, I suggest you find another platform to use.

Avantages :

Ability to make individual time adjustments on the timesheet

Inconvénients :

Does not allow Admin level control, and upcoming schedules cannot be changed once they are published. If you select to have auto-clocking, it automatically does both clock-in and clock-out, they are not independent of each other. The customer service appears to be some sort of computer run AI platform. In my interactions with them they continually reverted to canned responses that had been previously provided in the conversation, even though the questions and engagement of the conversation was changing.

We use Deputy as a core part of our operations for 34 employees and 2 locations. Works wonderfully!

Avantages :

This software Keeps us organized. We love the virtual interaction and giving our employees complete visibility and ownership of the schedule. Messaging on newsfeed and gets us out of text and email. We like the scheduling features and ease of learning for new employees. We are able to be twice and productive with Deputy.

Inconvénients :

Would like a more comprehensive workflow approval for managers to approve time off from the app. Something like an Inbox type feature on the app is needed. In order to approve time off now managers have to login on the computer and sometimes we are not at a stopping place to get the laptop out. The mobile features are so convenient!

Deputy, An Easy Scheduling Solution

Commentaires : I've been using Deputy for 6 months and it's taken a bit of getting used to but has been worth it. Deputy allows me to view which employees are signed in, track hours, change hours, and see where each employee is working on the job site. It also allows me to assign employees to their respective work areas and lets their managers see which hours have been worked. We don't assign pay rates, but use it more for the hour tracking, which it does very well. If you're a small business who is looking for a manageable solution to tracking your employees' hours, look no further than Deputy. The team is also very willing and able to help with any questions you may have and are always looking for suggestions to improve their system.

Avantages :

Deputy allows me to track all the employees and easily view which hours were worked on which day and by whom.

Inconvénients :

Deputy took a bit of learning to get used to. Scheduling employees and rounding times could use a bit of refining.