Avis clients sur Updox

A great solution to outdated fax machines

Commentaires : Overall, Updox is a great tool for any office. It allows you to kick old fax machines to the curb and simplify the faxing process overall. It's simple and efficient and has many features that allow you to customize faxes to your specific needs.

Avantages :

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally friendly. I love that Updox lets me convert documents straight from my computer to a fax and makes it a breeze to send these to other businesses or even clients. It's a great solution to so many simple office problems.

Inconvénients :

There is a learning curve in using Updox that requires time to know how to use it properly. Once this is overcome though, it's simple to continue use and makes faxing efficient.

Great Product. Can be better.

Commentaires : It is pleasing, but can be better.

Avantages :

Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.

Inconvénients :

The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.

Not worth the money

Commentaires : Not a good experience and don't recommend to anyone

Avantages :

I like the Forms features of this product but you can get similar value other places for much cheaper price

Inconvénients :

Customer service is not so good. I tried to cancel the subscription and they wouldn't cancel it unless notified more than 60 days

Updox Video

Commentaires : Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Avantages :

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Inconvénients :

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Great software option for telemed, secure and easy to use!

Commentaires : Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Avantages :

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Inconvénients :

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Great Product, easy to use

Commentaires : Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Avantages :

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

Inconvénients :

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

Excellent product... expensive though

Commentaires : They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Avantages :

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Inconvénients :

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.

Updox Video Chat is an excellent addition to my practice

Commentaires : We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Avantages :

Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Inconvénients :

It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

Updox review

Avantages :

Ease of use and able to fax out with HIPAA security

Inconvénients :

Not able to use enough texting characters

Horrible experience.

Commentaires : Experience was horrible. Poor customer service. Recommend Doximity instead.

Avantages :

Nothing, the customer service supervisor, was not interested in customer service.

Inconvénients :

Once I subscribed there were changes; Did not inform of changes. In puerto rico could sign in by email only.

Customer service problems

Commentaires : Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Avantages :

In its previous rendition UpDox was very good and easy to use.

Inconvénients :

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Chronic Issues

Commentaires : Many errors. Chronic issues. We often have to contact support. I believe that the system is slow and outdated. Has some great features, but is so slow, when doing anything. We purchased because this product is recommended by our EHR, but the compatibility isn’t impressive.

Avantages :

The ease of the software is easy, as long as it is functioning. We love the reminder dashboard, we however sometimes wait for hours to send or receive electronic faxes.

Inconvénients :

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR. It is supposed to work with our existing ehr, however we have major delays when importing urgent reports into patient charts

Effective and User Friendly

Commentaires : Like I mentioned, the medical office that I support that uses Updox is not very tech savvy -- and yet they have had fewer problems with Updox than with any other software that they use regularly. When I have needed to install Updox "printers" I was able to find clear instructions online for basic installation, as well as information for the specific issue I was dealing with at the time. When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

Avantages :

I have supported a medical office with 4 providers for over a decade, providing computer and technical support. The medical office has been using Updox for about 6 years. I have been impressed with how user-friendly the product is. Most of the people in this office struggle to update Java every three months (which is a required part of the electronic medical record software.) However, they have been able to install Updox with minimal support from me. The office does occasionally contact Updox's technical support, and they are able to successfully help them the majority of the time. (If Updox's tech support can't solve the problem, then I will get called.)

Inconvénients :

Each user has his/her own username and password input into the emulated printer installation, and sometimes the staff ends up inadvertently using someone else's credentials. It doesn't see to affect the running of the software in any significant way (staff has reported no problems from this,) but it is something that I've noticed over the years.

Updox keeps you connected

Avantages :

The system is reliable and offers support that prompt and informative. It is HIPAA compliant so our patient's information can be shared securely.

Inconvénients :

Some areas are slightly confusing at first but the great support helps you navigate and then becomes easy to continue on your own.

Updox took my practice to the next leel

Commentaires : I am able to receive faxes directly to my computer. If they are concerning a patient they can be integrated right into their chart on Practice Fusion.
Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

Avantages :

Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my computer. It is easy to send reminder message to patients about appointments. It is easy to text patients when you can not reach them by phone The new features that were added work great especially since much of my practice in the last 3 months has been on line due to COVID 19.

Inconvénients :

If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes.

Fax Service

Commentaires : Very satisfied. It is very practical to be able to directly transfer reports to patients' charts, send faxes to specialists, secure messages to portals. It is a very efficient program.

Avantages :

We mainly used Updox for faxes an emails. It is integrated to our medical records system so it is very effective. It is a time saver product. We are very satisfied with it. Unfortunately, they have moved to the internet access. I loved the fact that we could just click on the icon on the desktop and launch Updox.

Inconvénients :

Nothing. I have no issues with Updox and if we have a connection problem, support is always readily available.

Great Product

Commentaires : We have been able to continue treating our patients during COVID-19 while keeping our staff safe and our patients safe.

Avantages :

The feature that has been most beneficial to our practice are that it integrates with our EHR system, which allows all the faxes, messages, photos, summaries to be easily imported into the patients' charts.

Inconvénients :

The only issues we have had with this software are not really issues with the actual software. We have recently started using the Video feature to comply with the CDC guidelines and still allow us to treat our patients. It is very easy to use, both on our end and the patient end, as there is nothing for them to download. The only time we have had issues have been when the patient does not have good signal. Again, not an issue with Updox itself, just the only issue we have had thus far.

Indispensable addition to the office

Commentaires : Saving time, paper, and effort for faxes and reminders.

Avantages :

Updox is my fax machine. It is so easy to use, and saves paper and time. I can import directly to my electronic medical record, I can get faxes from home and respond quickly to requests that come via fax. I t has saved a lot of time for my office staff, they don't have to call patients any more because they get reminders.

Inconvénients :

The reminder system needs to have more options

A good solution if you are an EHR user. Needs help as a stand alone product

Avantages :

I have not lost a fax or had an issue with faxes not sending. Almost no downtime in 7 years.

Inconvénients :

I do not want to add a number to my contacts when I send a fax. I would like to setup routing rules. I would like to make sending faxes easier for my team: If they had an email address where they could email an attachment with the outbound phone number in the subject.

no paper fax

Commentaires : Overall this system has been helpful during my workplace!

Avantages :

I really liked how the software is paper friendly because instead of receiving fax paper through a fax machine, you are able to receive in electronically. I think this saves a lot of paper and also helps import into patients electronic charts easier. I also like how the feature also connects to a lot of EHR systems so that it is easily transferred.

Inconvénients :

There are times where I wouldn't be able to receive fax from other medical practices and would receive many calls of if we had received their fax. I am not sure if it is due to connection or just the software itself but that was one con about this software for me.

Time saver

Commentaires : I can fax from anywhere and can communicate in a hipaa-compliant fashion with my patience

Avantages :

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience

Inconvénients :

It is not easy to search for something unless it happens to be in the title of the subject

Updox Review

Commentaires : Phone lines are not tied up with faxes. Our paper usage has dropped and employees are able to manage their work without the need of papers being handled by 5 other people.

Avantages :

We are using the fax solution of this product. For a paperless Medical Office, we were swimming in a vast amount of paper. Faxes to and from, reports, charts, external correspondence, it was overwhelming. Updox has provided a real paperless solution to the management of our workflows. The program enables employees to work from their workstations electronically, without waiting in line at the fax machine, printing reams of paper, only to be faxed back and placed in the overflowing shred box. Faxed items can be forwarded, signed and faxed back to the sender in a seamless workflow.

Inconvénients :

It needs to interface with NextGen Office - our EHR.

UPDOX -- from a users view

Commentaires : As stated above.

Avantages :

Our staff appreciates how user friendly the faxing and patient reminder features work.

Inconvénients :

The Video Chat feature is not user friendly and frequently disconnects in the middle of a visit or buffers multiple times during a patient visit. We have chosen to not use it.

Not a good flow

Commentaires : Average. Would swich to doxy.me
On Doxy I can send messages on chat window to patient to drop them a quick message.
Also the flow is much better, where patient is waiting in virtual waiting room (similar to real life) and I just take the call.

Avantages :

Connected to practice fusion so phone number does not need to be added

Inconvénients :

I am sorry to say but the flow is not good for a physician office. Whoever designed it did not have Physician office flow in mind. As a physician it’s not efficient if I send a message or email to a patient and then wait for several minutes for patient to join in. I am wasting that time. Or I have to call the patient to check their email

Honest Opinon

Commentaires : Only one system for sending and receiving faxes and also the ease of reminders being in the same system also

Avantages :

I love the Blast feature of the product and also the ease of dropping in files to be faxed.

Inconvénients :

Not enough characters for custom blast messages and limits on which patients you can include/exclude in the blast messages