Avis clients sur Bolt

par ECI Software Solutions

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58 avis affichés

Michael J.
Electrician Extroadinaire
Fabrication électrique/électronique, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/08/2019

"Love vs hate"

Commentaires: I am ALWAYS the first man in my company to set eyes on a new job. I also make a habit of being right on time, if not early with my particular kind of installation. Before Bolt, I would often show up to a job that is ready for me and yet I cannot do what I need because of a lack of provided information on site. I very rarely have this problem now.

Avantages: I did/do absolutely love having any and all information pertinent to my job right at my fingertips in a matter of seconds, provided that information is valid and has been successfully uploaded onto Bolt before I need it.

Inconvénients: I did/do dislike having to order my work materials through the Bolt App. I have often come across situations where I want to order new or different materials for a job that I have previously ordered materials on. In this case, I do not know how or if it is even possible to clear the previous ordered materials before submitting a new one.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 14/08/2019

Thanks, Michael! There is a good chance that your feedback regarding submitting material requests requires a simple setting change. We will reach out to your internal administrator to advise.

  • Source de l'avis 
  • Publié le 12/08/2019
Utilisateur vérifié
Engineer
Construction, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 09/01/2019

"Best scheduling software for the price!"

Commentaires: Overall I think the Bolt Subcontractor software can be a very useful tool for subcontractors of any size, however a more conscious effort to make the mobile app for efficient would really take this program to the next level.

Avantages: Bolt Subcontractor Software is an excellant scheduling software. Subcontractors big or small will find that this program allows for clean and accurate scheduling of crews, including the ability to add and track task to be completed. An added bonus is the ability to track contract document so that crews are able to view them whether they are on a job or working directly from an office.

Inconvénients: The mobile application could use a lot of work. Not every subcontractor or crew will have access to tablets. The mobile application is very glitchy and virtually useless unless you have a strong wifi connection.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Thank you for your feedback! Hopefully, the new app release that we did in early 2019 solved your problems. If not, please reach out to support@runbolt.com and we will make sure you get help.

  • Source de l'avis 
  • Publié le 09/01/2019
Logan C.
Trim carpenter
Construction, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 13/08/2019

"This app can be very useful..."

Commentaires: More frustrating than problem solving!

Avantages: Being able to pull up job site “blueprints” is very appealing

Inconvénients: Lack of updates, losing tasks.
Supervisor will task multiple things and it doesn’t get relayed to the field tech in time causing reoccurring visits to the job site... and on and on...

Réponse de l'éditeur

envoyé par Bolt Software Technology le 14/08/2019

Hi Logan! Thanks for your feedback! We just wanted you to know that what you experienced is a known issue and is scheduled to be resolved in about 2 weeks.

  • Source de l'avis 
  • Publié le 13/08/2019
Jana D.
admin
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/04/2017

"Great software to increase efficiency & keep history data"

Commentaires: Before implementing Bolt many of our scheduling tasks were completed by individual employees. Now we have a centralized way of researching data instead of having to go to individual employees. I love the forecast & report features. It is very helpful to see upcoming work volume via calendar view. I find it very helpful you can drag and drop documents & pictures attached to a particular job. Bolt is a helpful scheduling software tool both in the office and out in the field via its mobile capabilities.

Avantages: Forecast, Report, Mobile Capabilities, Calendar view, multiple user access and drag & drop documents & pictures

Inconvénients: inability to change color template

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Hey Jana! Thank you for the feedback. We did release a feature allowing you to change the color template. Hope that helps!

  • Source de l'avis 
  • Publié le 25/04/2017
Jason H.
Training and Development manager
Construction, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 22/08/2019

"Feedback"

Commentaires: Overall it has been a good experience. The software has evolved with updates and improvements to meet our current needs.

Avantages: The ability to have access to information in one location, history of projects and reports.

Inconvénients: Occasional lag times to view documents. Some reports are not able to be stacked on the work order types only status, making multiple steps to pull reports to reflect productivity. Inability for material orders to be placed by more than one crew member assigned a specific work order.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 12/02/2020

Thanks for the feedback Jason! We will take your input regarding reporting to our R&D Team!

  • Source de l'avis 
  • Publié le 22/08/2019
Leonard D.
Dallas Scheduling Manager
Construction, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 19/08/2019

"BOLT is a game changer!"

Commentaires: Overall, BOLT has made a large impact on our daily scheduling. It has helped hold our company accountable and to see where our weak links exist. The absolute best scheduling assistant money can buy.

Avantages: The scheduling abilities are amazing. We are still to this day learning all of the features available. Just using the software has created a much smoother and efficient way to schedule. BOLT not only helps with our day to day scheduling, but it also allows us to archive old jobs which allows us to provide accurate information/photos anytime a builder request.

Inconvénients: with all software programs, there are cons. There are days that BOLT lags and/or glitches, however, these are few to none.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 20/08/2019

Thanks for the feedback, Leo!

  • Source de l'avis 
  • Publié le 19/08/2019
Brenda C.
Accounting
Construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/08/2019

"Bolt"

Commentaires: Overall this has been a very helpful product. All of our employees are using the program and have the exact same access to all documents, work orders, etc. for each home.
We have increased our billing and payment times as well

Avantages: Everything we do for every job is in one place - there is the audit feature so everyone will know who did what.
The guys in the field can upload pictures and complete or change work orders
I love the ability to invoice directly into my Quickbooks program

Inconvénients: working out the kinks with invoicing has been kind of a pain

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Thank you Brenda! We appreciate your feedback.

  • Source de l'avis 
  • Publié le 12/08/2019
Patricia M.
Csr
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/04/2017

"Easy, efficient. Fast software with so many options."

Avantages: The easiness of maneuvering through the software. There are so many different ways that we can set up the software and all of them are easy to work through.

Inconvénients: The calendar needs to be simplified a little bit. The layout for scheduling is a little condensed and hard to read. The time frames run too closely together which makes it difficult to read.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Thanks, Patricia! Hopefully, the new calendar updates help make your job a bit easier!

  • Source de l'avis 
  • Publié le 28/04/2017
Manuel L.
area manager
Construction, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/08/2019

"excellent product"

Commentaires: overall Bolt is the best tool we've ever had out in the field, it help us managing our work better

Avantages: brings you all the tools needed to simplify work and be more productive and efficient, from quality control, scheduling and communicating with home builders and sub crews

Inconvénients: i can't think of anything negative about the software

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks Manuel!

  • Source de l'avis 
  • Publié le 26/08/2019
Kailee K.
Kailee K.
Sales Assistant/ Office assistant
Construction, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Great Software program for expanding businesses"

Commentaires: We are able to get more money from the contractors for things that we didn't have proof were done and were in situations for he said she said so now have proof in pictures and are able to collect more.

Avantages: There are a lot of benefits to using this as long everyone is on board with using and learning the steps. The real time tickets are great, the pictures are a big help for us and the owner and sales guys can access the work that has been done as well. Reports are an easy run to get different stats as well.

Inconvénients: Not much to complain about, and if we had had issues they have been on top of solutions and fixes

Réponse de l'éditeur

envoyé par Bolt Software Technology le 21/08/2019

Thanks for the review, Kailee!

  • Source de l'avis 
  • Publié le 20/08/2019
Teri S.
Customer Care Supervisor
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/08/2019

"Bolt Review"

Avantages: Importing customer contact info (name, phone, email) should be automatic when a work order is generated for an occupied home. Then, a rep can ask the customer if this is still good contact info. They may have the option to change when scheduling.

Inconvénients: Viewing and scheduling work orders on calendars could improve. Seeing multiple crews and their availability, locations would help us to determine if we have someone in area on a requested day/time.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Thanks for the feedback, Teri!

  • Source de l'avis 
  • Publié le 12/08/2019
Cindy C.
Field Coordinator
Fabrication électrique/électronique, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 12/08/2019

"A little laggy"

Avantages: Streamlined our scheduling greatly. Nice to have everything in one program

Inconvénients: A lot of lag and crashes more than I would like

Réponse de l'éditeur

envoyé par Bolt Software Technology le 13/08/2019

Hey Cindy, thanks for your feedback! If there are specific issues that we can help with, please reach out to support@runbolt.com. We would be happy to help address anything that can help make your day to day job faster, simpler, and more mobile.

  • Source de l'avis 
  • Publié le 12/08/2019
Robyn D.
Cleaner
Construction, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/08/2019

"Convenience"

Commentaires: I have to check in to bolt on a daily bases the book see what jobs I have and the mark my jobs complete and I don't have any complaints

Avantages: It is very easy to use It's always up and running no complaints everything's on the

Inconvénients: Nothing so far it's always been up and running for me I have to check on a daily from my jobs and they're always there

Réponse de l'éditeur

envoyé par Bolt Software Technology le 20/08/2019

Thanks for the feedback, Robyn!

  • Source de l'avis 
  • Publié le 19/08/2019
Scott H.
Area Manager
Construction, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/08/2019

"Very impressed - easy to use"

Commentaires: This has helped our company tremendously. No more paper files, boxes of plans(redlines). All information and service notes are available anywhere

Avantages: The ease at which all of my jobs and history is at my fingertips at any location

Inconvénients: Slow process when opening app the first time after closing

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks Scott!

  • Source de l'avis 
  • Publié le 27/08/2019
Billy H.
Manager
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 27/08/2019

"Bolt"

Avantages: Its very smooth to locate the schedule and change accordingly

Inconvénients: when selecting the edit feature from the scheduled task , if you edit any portion of the workorder , when you click update , it takes you out of the workorder and I always have to go back into workorder , but if you click on the woerkorder tab , its all good

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Hey Billy! Thanks for the feedback. We will take note of your experience and see what we can do to improve it!

  • Source de l'avis 
  • Publié le 27/08/2019
Candi C.
Owner
Construction, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/09/2019

"GREAT"

Avantages: This software keeps us very organized. We can easily reassign crews and/or jobs. The Superintendants all love receiving the confirmations. The employees use it to leave notes about jobs. All around this system is awesome and has certainly made our lives easier in the office.

Inconvénients: A little expensive! Sometimes in the afternoon it tends to slow down a bit.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thank you for the feedback, Candi!

  • Source de l'avis 
  • Publié le 03/09/2019
Ian N.
Manager in Training
Construction, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/09/2019

"Bolt Review"

Avantages: It is very user friendly and easy to understand unlike some of the more confusing softwares

Inconvénients: We had to wait for confirmations. This was not due to the software this was due to our own team

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks Ian!

  • Source de l'avis 
  • Publié le 03/09/2019
Brendon L.
Project Manager
11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/02/2019

"It has helped out business"

Commentaires: I would recommend this for sure.

Avantages: We had a lot of conflict with scheduling doing things the old fashioned way, but this has really helped us to be a more efficient company.

Inconvénients: It seems a little buggy still. It crashes on me at least once or twice a day, but I guess that could always be something on my end. But it is a minor setback.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/02/2019
Lisandro G.
Supervisor
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/08/2019

"Excellent App"

Commentaires: Im able to look and schedule everything with a touch of a button. Really easy to use

Avantages: To me , keeping everything organized and eliminating paper is the best. Being able to assign tasks to my crews is really practical and in detail.

Inconvénients: I have no negatives . Everything ive tried so far is positive

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks Lisandro!

  • Source de l'avis 
  • Publié le 26/08/2019
Joseph F.
sales
Fabrication électrique/électronique, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 19/08/2019

"Bolt Review"

Commentaires: very happy with the tracking of job activity, billing and job status

Avantages: All job related items in one place. Easy to find document, and see scheduling.

Inconvénients: Sometimes it runs slow and does not appears to be because of internet connection.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 20/08/2019

Thanks for the feedback, Joseph!

  • Source de l'avis 
  • Publié le 19/08/2019
Scott J.
Production Manager
51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 18/04/2017

"Strong potential but still growing."

Commentaires: This product has helped track and streamline a fair amount of our scheduling of jobs.
I was placed in charge of the programs setup and roll out and once I learned the software, the options and customizability are pretty incredible.
BOLT has helped us and the program to adapt to each other but the system is still fairly linear and definitely has room to improve.
At times it can be difficult to reach customer support (our account manager) but they do get back to you after a time.

Avantages: Automates some of our processes.

Inconvénients: VERY buggy. iPads crash frequently and any time we make admin changes in the system, the system has a fairly large mishap of some kind.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 18/04/2017

Thanks Scott!

  • Source de l'avis 
  • Publié le 18/04/2017
Jessie K.
Billing
Construction, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/09/2019

"Exceptional Product; Easy to use"

Avantages: Ease of use; user friendly; detailed information

Inconvénients: There isn't anything that I don't like about it.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks Jessie!

  • Source de l'avis 
  • Publié le 03/09/2019
Pamela S.
Project Coordinator
Matériaux de construction, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 19/08/2019

"Bolt review"

Avantages: Functionality and ease of use. It serves our company well, the software support is amazing.

Inconvénients: It locks up from time to time and is slow to open on occasions

Réponse de l'éditeur

envoyé par Bolt Software Technology le 20/08/2019

Hey Pamela! Thanks for the feedback! If we can help clarify, or help you from locking yourself out, just reach out to us at support@runbolt.com!

  • Source de l'avis 
  • Publié le 19/08/2019
William D.
Service Manager
Construction, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/08/2019

"Great product for end user"

Avantages: I like how easy it is to work my schedule for days even weeks out. User interface is super intuitive

Inconvénients: Sometimes there are glitches that cause issues like double work orders or work orders disappearing but they are usually fixed rapidly.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 06/09/2019

Thanks William!

  • Source de l'avis 
  • Publié le 19/08/2019
Victoria R.
Office Manager
Construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/08/2019

"Bolt Review from small business"

Commentaires: If I have a problem,[SENSITIVE CONTENT HIDDEN] is always available to help walk me through either in an email, through a video or on the phone.

Avantages: This software puts all my information in one place at the superintendents fingertips. I also allows me to bill easily from the system.

Inconvénients: At the beginning it was difficult to find the time to input all the data, but after that was completed it was easy.

Réponse de l'éditeur

envoyé par Bolt Software Technology le 16/08/2019

Thank you for the feedback, Vicki!

  • Source de l'avis 
  • Publié le 14/08/2019