15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Avis clients sur TourSolver

En savoir plus sur TourSolver

TourSolver est la solution pour l’optimisation logistique du dernier kilomètre : vos tournées de livraison, de distribution et de collecte gagnent en pertinence et en rentabilité.

En savoir plus sur TourSolver

Avantages :

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Inconvénients :

Not easy to add additional stops to existing map.

TourSolver - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
4,2
Fonctionnalités
4,0
Rapport qualité-prix
4,3

Probabilité de recommander le produit

7,5/10

TourSolver a reçu une note globale de 4,2 étoiles sur 5 d'après 29 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé TourSolver ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (29)

MARIE
resp negoce (France)
Agriculture, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pratique

4,0 il y a 7 mois

Avantages :

Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier

Inconvénients :

Nous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.

Réponse de l'équipe de Nomadia Group

il y a 6 mois

Bonjour Marie, Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.

Clovis
ch (France)
Services aux consommateurs, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

utilisation tour solver

5,0 il y a 6 mois

Commentaires : Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.

Avantages :

Nous avons apprécié la facilité d'utilisation du smartphone et la planification.

Inconvénients :

Nous avons eu des difficultés sur la gestion de la base de données clients

Réponse de l'équipe de Nomadia Group

il y a 6 mois

Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.

Sébastien
Directeur Transport (France)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Solver - Optimisation de tournées

4,0 il y a 7 mois

Commentaires : Optimisation des flux

Avantages :

L'ergonomie, les cartographies, intégration des contraintes métiers

Inconvénients :

Outils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.

Réponse de l'équipe de Nomadia Group

il y a 7 mois

Bonjour Sébastien, Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble. Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.

Kostia
Owner (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Ideal for small businesses

5,0 il y a 2 ans

Commentaires : Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.

Avantages :

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

Inconvénients :

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.

Daniel
Consultant (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Route planning & optimization

4,0 il y a 4 ans

Commentaires : I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!

Avantages :

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Inconvénients :

There is not much I dislike about the software.

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Thank you for taking the time. We are working hard on our features and fast implementation!

Paul
Senior Inspector-Toronto (Canada)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

2,0 il y a 2 ans

Commentaires : Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Avantages :

Lets customers know of ETA's via text and email once a route has been planned.

Inconvénients :

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!

Alfredo
Sales Manager (Mexique)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ITSmarts Comments

4,0 il y a 4 ans

Commentaires : Experience have been very good this sales and support

Avantages :

About Toursolver Cloud is a solutions very easy to use to implement with final users

Inconvénients :

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.

Troy
Electrical Inspector (Canada)
Construction, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Toursolver - Electrical inspection

4,0 il y a 2 ans

Commentaires : Inspections are clearly identified and can be easily managed.

Avantages :

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

Inconvénients :

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.

Luc
Luc
Free-lance consultant (Belgique)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

An easy way to save time and money...

4,0 il y a 4 ans

Avantages :

Easy of use (for final user), integration possibilities, strentghness

Inconvénients :

Implementation requires a deep knowhow...

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.

Venard
Head of Sales and Project Management (France)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Expert user

5,0 il y a 7 ans

Avantages :

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

Inconvénients :

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

Réponse de l'équipe de Nomadia Group

il y a 3 ans

I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.

Arturo
GIS Business Consultant (Mexique)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

North Alpha fully recommends Opti-Time for Agenda and Route Optimization

5,0 il y a 4 ans

Avantages :

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

Inconvénients :

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.

Federico
Business Developer (Italie)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use and ROI guaranteed

5,0 il y a 7 ans

Avantages :

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

Inconvénients :

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!

Tom
Electrical Inspector (Canada)
Eau/gaz/électricité, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good program for optimizing routes and communicating arrival time window with customers.

4,0 il y a 6 mois

Commentaires : Toursolver Is a viable route optimization and site arrival time communication tool.

Avantages :

Route optimization, time of arrival communication, import data.

Inconvénients :

Is a very detailed and customizable program and requires training and practice to use.

Réponse de l'équipe de Nomadia Group

il y a 6 mois

Dear Tom, Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.

Filippo
Ingegnere (Italie)
Logistique et chaîne d'approvisionnement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un'esperienza positiva

4,0 il y a 2 mois

Commentaires : Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni

Avantages :

Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto

Inconvénients :

Alcune traduzioni in italiano un poco approssimative

Réponse de l'équipe de Nomadia Group

il y a 2 mois

Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.

Luis Manuel
Luis Manuel
VP of Sales (Colombie)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Opti-Time Save money

5,0 il y a 4 ans

Commentaires : El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas

Avantages :

Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo

Inconvénients :

De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.

Paul
Inspector (Canada)
Fabrication électrique/électronique, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Toursolver

2,0 il y a 2 ans

Commentaires : Dissapointed w toursolver so far

Avantages :

It is fairly quick to load info to get map

Inconvénients :

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!

Paul
Electrical Safety (Canada)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not a great system

3,0 il y a 2 ans

Avantages :

After lots of time with it it becomes easy to use

Inconvénients :

Always needs to be connected to the internet

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!

Brian
Senior Inspector (Canada)
Fabrication électrique/électronique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Toursolver

3,0 il y a 2 ans

Commentaires : getting more comfortable using system

Avantages :

Able to map and Locates almost all sites

Inconvénients :

-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.

Anastasiia
Account Manager (Ukraine)
Marketing et publicité, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Happy to use it!

5,0 il y a 2 ans

Commentaires : I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.

Avantages :

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

Inconvénients :

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!

Emmanuel
ITSM Specialist (Canada)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Lackluster Customer Support

3,0 il y a 2 ans

Commentaires : Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)

Avantages :

Route Planning and being able to communicate to the customers

Inconvénients :

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.

andy
inspector (Canada)
Construction, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Toursolver

4,0 il y a 2 ans

Commentaires : So far it has been fine. Still getting used to it

Avantages :

I like the allows certain amounts of time for each job and plots on a gant chart

Inconvénients :

A bit difficult to rearrange the calls in the order I would like

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!

Andrii
TeamLead (Ukraine)
Externalisation/délocalisation, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

White Label Routing APIs

5,0 il y a 2 ans

Commentaires : For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.

Avantages :

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

Inconvénients :

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.

Raffaele
Wiring Inspector (Canada)
Sécurité publique, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

TourSolver Review

4,0 il y a 2 ans

Avantages :

availability of user options that can by customised

Inconvénients :

search bar for adding new addressed not working

Réponse de l'équipe de Nomadia Group

il y a 2 ans

Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.

Felipe
Manager (Espagne)
Télécommunications, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect Tool for saving money

5,0 il y a 4 ans

Avantages :

Easy of use and powerful tool. Customizable.

Inconvénients :

Desired Features like templates based on different bussines

Réponse de l'équipe de Nomadia Group

il y a 3 ans

Hello, thank you so much. We are introducing business templates with our next release; stay tuned!

Alice
Account Manager (Ukraine)
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very valuable software

5,0 il y a 2 ans

Commentaires : Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.

Avantages :

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

Inconvénients :

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.