Avis clients sur Ciphr

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CIPHR, l'un des plus grands fournisseurs SaaS RH au Royaume-Uni. Cette solution aide les professionnels des RH à attirer, motiver et fidéliser les travailleurs plus efficacement.

En savoir plus sur Ciphr

Avantages :

From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost.

Inconvénients :

Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.

Ciphr - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,0
Rapport qualité-prix
4,0

Probabilité de recommander le produit

8,5/10

Ciphr a reçu une note globale de 4,1 étoiles sur 5 d'après 18 avis d'utilisateurs publiés sur Capterra.

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Claire
Claire
Utilisateur LinkedIn vérifié
Études de marché
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Simply, Easy to Use System

5,0 il y a 7 ans

Commentaires : As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us.
We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records.
All in all a brilliant system and is valued by those that use it!

Avantages :

Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible. The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited. System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.

Inconvénients :

Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.

Réponse de l'équipe de CIPHR

il y a 7 ans

Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla! The CIPHR team

Anne
HR (R.-U.)
Hôtellerie, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything seems to be an Extra cost

4,0 il y a 4 ans

Commentaires : Definitely allows us to provide more detailed management information but has not taken away a lot of the time consuming admin burden due the cost issues around all the additional modules. We found the initial training and implementation rushed and not overly user friendly. If this is your first HR Management system ensure you do your research very thoroughly.

Avantages :

From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost. This has limited our use of the system. Help desk are generally good and supportive although a little slow on responding with a final solution.

Inconvénients :

The costs as everything seems to be an additional module with an extra cost. Not a great experience with 2 different account managers

Réponse de l'équipe de CIPHR

il y a 4 ans

Thank you for taking the time to leave a review. We're sorry to hear that you have concerns about the costings for additional products and, having spoken to your Account Manager, we understand that you are currently in dialogue regarding this. Due to internal promotions and role changes it is sometimes unavoidable that a new Account Manager is assigned to a customer. We're committed to providing the best possible service to our customers, therefore please feel free to get in touch should you wish to discuss further.

Nick
Director of IT Services (R.-U.)
Enseignement primaire et secondaire, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Nice end user interface, but VERY slow HR management interface

3,0 il y a 4 ans

Commentaires : Nice. But expensive and slow.

Avantages :

End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use.

Inconvénients :

Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :)

Nettie
HR Manager (R.-U.)
Assurance
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

User friendly HR system, strong customer service and support.

4,0 il y a 7 ans

Avantages :

User friendly system, adaptable and can grow/ develop with the business. Ideal for businesses that may not have the IT infrastructure in place and who would require Computers in Personnel to host the system.

Inconvénients :

I think it would always be the cost, even if it's competitively priced!

Mike
HR Manager (R.-U.)
Philanthropie
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

CiPHR - 'Does what it says on the tin'

4,5 il y a 7 ans

Avantages :

It provides a great system for our needs. It does not have every bell and whistle that some systems suggest / sell off but it does everything it says it will time and time again.

Inconvénients :

Can take a little time to understand how the system drives data, if you are not a database person, but once you master this the rest is all easy from there. Has streamlined our processes and led to us achieving self service in no time at all.

Vicky
Organisational Development Officer (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Software Advice

4,0 il y a 7 ans

Avantages :

Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team

Inconvénients :

The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful.

Guy
Guy
Utilisateur LinkedIn vérifié
Ressources humaines
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Great product and outstanding support

5,0 il y a 7 ans

Commentaires : I was employed by a client to review and better use out of their CipHR system (amongst many other things). Working with the CipHR team, we moved from using only the most basic aspects to almost full functionality within 10 months. There was a significant impact on the business with reduced HR costs, greater HR face time, reduced manager system usage time and reduced error rates. I could not have done it without the tireless team at CipHR supporting me all the way.

Avantages :

Great, intuitive product with outstanding support.

Inconvénients :

Although all feedback I gave CipHR was acted upon, there was at times a little too much reliance on personal relationships between the support team and client (my team).

Réponse de l'équipe de CIPHR

il y a 7 ans

Thank you for your review regarding CIPHR, we really appreciate your time and look forward to working with you again in the future! The CIPHR team

Nettie
HR Business Partner ()
Assurance, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Grows with your business needs

4,0 il y a 6 ans

Commentaires : I worked using this system for 7 years, it adapted through varies business changes, improvements and specific tailored needs. Customer service was always a call away and very helpful. I also worked on specific projects to adapt our requirements with the project team at CIP and various Consultants.

Avantages :

Customer service Ease of use Implementation support Training options for the system Ability to host Ciphr if necessary.

Inconvénients :

Costs, business are always looking for savings.

Andrea
HR & Payroll Administrator ()
Utilisateur LinkedIn vérifié
Enseignement primaire et secondaire, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Would recommend

4,0 il y a 7 ans

Commentaires : Implementation was methodical, comprehensive and well supported. Spend time ensuring your data for migration is accurate and comprehensive as this will save time later. Good data in = good data out!

Avantages :

The product is easy to use, with plenty of available training. Ongoing support is good and readily available via either phone, email, or support portal.

Inconvénients :

Whilst it can deal with multiple roles for an employee, it didn't quite meet up to our expectations. We would have benefited from clearer information from the outset regarding its capabilities/functioning in this respect.

Réponse de l'équipe de CIPHR

il y a 7 ans

Thanks for your review Andrea, we really appreciate your feedback. If there's anything we can do to assist with the multiple role query please do let us know. The CIPHR team

Utilisateur vérifié
Digital Marketing Executive ()
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

Worked with the system for 15+

4,0 il y a 8 ans

Commentaires : I have worked with the CIPHR system for 15+ years and I'm fully aware of the benefits it brings to businesses. Being delivered via SaaS makes the system accessible to admins and employees 24 hours a day.

Avantages :

Available any time Great support Fast implementation

Claire
HR Coordinator (R.-U.)
Logiciels
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Fantastic Support and Easy to use System!!

5,0 il y a 7 ans

Avantages :

System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use. Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs

Inconvénients :

Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.

Maria
HR Manager (R.-U.)
Enseignement primaire et secondaire
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Useful Product, Highly Customisable

4,5 il y a 7 ans

Avantages :

CIPHR are great & offer easy access support via an online helpdesk & a phone line. During the set up process we also had several sessions with our own consultant ensuring we had the system working the way we wanted it to. The product is great - we have been able to adapt fields to hold pertinent data & the reporting functions are great. Self service section is easy even for non computer users.

Inconvénients :

You need a different user name & password for every different CIPHR product unless you pay extra for another level of security that logs you into all at once. Be prepared to have a list!

Lisa
HR Director (R.-U.)
Logistique et chaîne d'approvisionnement
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Changed the view of HR to a strategic partner

4,5 il y a 7 ans

Avantages :

The ease of report generation and the vast array of reports that can be tailored to the business needs. It gives a great visibility of terms and conditions across all business units and varying sites. The support from our Account Manager is fantastic and she is extremely knowledgeable about the product. The mobile function is great for employees and managers who work remotely.

Inconvénients :

The internal forms can sometimes be restrictive in flexibility and in terms of who can add narrative but this can be worked around. All issues can be solved but there is nearly always a cost hence 'work around' are sort.

Kelly
R.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp
5,0 il y a 4 ans
Muhammad
Infrastructure Engineer (R.-U.)
Philanthropie
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Easy to use cloud system

4,0 il y a 7 ans

Avantages :

The system is intuitive and easy to use. We were able to have secure single sign on using certificates. Both IT and support staff are friendly to deal with.

Inconvénients :

IT and support seem to be different functions and server migration didn't come under support.

Donna
HR Manager (R.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Great Product and Excellent Customer Support

4,5 il y a 7 ans

Avantages :

Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis.

Inconvénients :

Currently unable to recognise complex shift patterns. This is not a problem but does impact absence statistics.

Jumoke
HR Director (R.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

very user friendly and eay to pick up

4,0 il y a 7 ans

Avantages :

Being able to download reports into excel. I use reports a lot in my role and find this function very useful.

Inconvénients :

I really don't dislike anything about this product

David
David
Technical Solutions Professional ()
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
1,0 il y a 5 ans