Avis clients sur Moosend

Compte suspendu sans raison, aucune aide service client

Avantages :

Aucun point fort, compte ferme sans justificatif

Inconvénients :

Pretend etre cannabis friendly et vous refuse aussi sec sans justificatif

Moosend is Amazing!

Commentaires : Moosend has revolutionized our internal comms. Previously we used to depend on standard form emails or wait for a design expert to assist us but now we design our own emails.

Avantages :

The best thing is their customer service, it is unparalleled. Another amazing thing is the lack of restrictions for free users.

Inconvénients :

The fact that they do not have a mobile app yet or that their website is not mobile friendly.

If you're looking for the best ESP, LOOK NO FURTHER.

Commentaires : I'm confident I will be using Moosend for the very long-term. Moosend offers everything I'm looking for and are eager to improve. Support is AMAZING, top notch, I've been blown away with the reporting features, the platform is super easy, intuitive and FUN to use,.. . I could keep going! I'm seriously happy with my experience. There are these businesseses/software providers that make running my business a pain, difficult, stressful. I try to stay away from these or switch to something else ASAP when I come across them. Then there are businesses/software providers like Moosend. That make my life easier, running my business more profitable, more fun and overall BETTER. I've been using Moosend for about a month and this is more than enough to know that I will be using them for a very, very long time and that they're the best ESP for my business. I could go on and on. If there are any negative reviews, ignore them. Just try them out for yourself, if you have an agency, switch one of your clients or something to test it out and you'll see for yourself.

Avantages :

- The free subaccount feature with basic whitelabel functionalities, all for free or included even in the most basic paid plan. - The top notch, first class, friendly support team. Seriously, this is worth gold. I would never ever use another software in my business that doesn't offer great live chat support. This is a must. Whenever I have a question, I don't waste any time. I just ask and usually I have a response within 5-30 minutes. Sometimes straight away. Especially when a conversation is rolling. - The report features. I was blown away when I realised how detailed the reporting is, even in the basic version. And then there's premium reporting available which I don't have yet... I can only imagine how fantastic that must be. - Their willingness to implement new features and how they listen to user feedback!! This is a really important thing. I've never come across a service provider that is as eager to implement new features as Moosend. They have already scheduled tons of new updates and features. They even have a Trello board where customers can come in and upvote feature requests as well as post their own. Absolutely amazing. - Their pricing. Super affordable, fair. From experience I can say that this type of pricing structure is superior to having to pay for sending x amount of emails per month. IF it's affordable at least. Not like some other, bigger providers. This is a really big and important plus. - There's probably even more I'm forgetting right now!

Inconvénients :

Nothing, really. Except that the whitelabel functionality currently has some holes that need to be filled. I was assured though that they have lots of changes lined up in this regard. So I'm just patiently waiting for those to be implemented. If they nail the pricing structure on those plans as well, Moosend will be the PERFECT solution for both agencies as well as individuals.

Awful, incompetent support

Commentaires : I had to contact support 3 times in 2 weeks. None of their advanced features actually work without contacting support. First, my landing page wouldn't work because there was an ' (apostrophe) in the title. That took several days for support to figure out and come back and find a solution. The last time I spoke to them, my landing page was not tracking Facebook conversions. They tried to tell me to contact Facebook. There is no problem with the Facebook Pixel since I have verified conversions on other websites. The problem is with Moosend, but they just want to pass me off somewhere else.

Avantages :

The platform is very cheap. It claims to have several advanced features.

Inconvénients :

You get what you pay for. None of the advanced features actually work. Support takes ages to get back to you.

Mixed feelings - good products but poor sales and support

Commentaires : An actually robust product, at a good price-point, let down by poor support and sales.

Avantages :

The basic product is excellent. Automations work well, campaigns are easy to create, schedule and send. We had some initial problems with deliverability (often an issue with providers using shared ip pools) but they had a helpful contact who helped us warm up the list and move IPs which seemed to resolve the issue.Baseline support was usually fairly quick (although see one of the caveats below).

Inconvénients :

We extensively pre-tested Moosend including booking a call with their sales team where we shared very detailed technical requirements, and then watched what seemed like them able to implement those requirements. We also reviewed their tech documentation to confirm that specific functionality existed (which existed with specific code examples on how to implement).We invested significantly, and then spend over $1000 on developers to try and implement that functionality, which proved impossible. We contacted front-line support who assured us that the functionality existed, and pointed us to the same documentation on their website which we had reviewed. We continued to persist with implementation. After eventually finding ourselves at a stand-still, we kept escalating until we eventually reached a level where we were told:1) The functionality did not exist2) That the documentation on their website was "out of date" (despite support pointing it to us)3) That their sales team "didn't know what they were talking about."We went back and forth and eventually got a refund (to their credit). However, we obviously weren't able to get compensation for our time, or expenditure on developers. It left a bad taste in our mouth as we had done all the right due diligence.

Moosend Customer Service is Excellent

Commentaires : Overall in terms of value, I highly recommend using it especially for people who have a larger list and don't send email frequently.

Avantages :

I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.

Inconvénients :

They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.

Versatile, Functional, and great Money value

Commentaires : Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced.

Avantages :

It was easy to use and very flexible in terms of design, segmentation, and customer support.

Inconvénients :

Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)

The Easiest Email Platform To Date

Avantages :

Moosend is a Godsend! It is the simplest platform I've worked with and does not compromise on any of the features. Creating beautful emails is drag and drop simple.

Inconvénients :

Actually, I cannot think of anything I dislike or find lacking, really!

An incredible alternative to other ESP providers

Commentaires : Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future.

Avantages :

The best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy.

Inconvénients :

The branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on.

The best email platform on the market

Commentaires : Moosend has made emailing my clients super easy and fast.

Avantages :

I absolutely love Moosend! I am a new user, having come from a huge platform, to a medium platform, and when I found Moosend, it was a no brainer to move my list over. Their Customer Support is, hands down, the best I have seen on the market! Super fast tech support, new integrations and connections come daily. I would recommend this over and over to all my clients.

Inconvénients :

Missing a few integrations, but that is an easy work around with Zaps.

We need to Moosend this review up

Commentaires : Customer support is top notch, fast and easy, and the product has been a great find in the email marketing world.

Avantages :

Easier to use and cheap compared to othera.

Inconvénients :

Currently there's nothing to comment about that

Moosend for the win

Avantages :

It just works. I am not a fan of programs that are constantly buggy and this isn't the case. Issues I've had are resolved quickly. I get a real person in minutes not days or hours.

Inconvénients :

Sometimes specialty functions are available but they take them under consideration for future implementation.

Useful tool for managing subscribers and sending out emails

Commentaires : Overall experience has been good. I use it often.

Avantages :

I can create campaign newsletters to send to my subscribers using my own template and schedule them to send at a convenient time.

Inconvénients :

It's not easy to generate reports. Sometimes, I have problems organising elements of my newsletter

Unlimited emails for up to 1000 contacts.

Commentaires : Overall it a feasible product and we are effectively using the Moosend service for our email marketing.

Avantages :

Unlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts.

Inconvénients :

The template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend.

Best Newsletter provider

Avantages :

MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there.

Inconvénients :

I can’t really think of anything. It’s super easy to use.

Moosend Is Worth Every Penny and Feature-rich

Commentaires : The overall experience using Moosend has been pleasant really because it's such a capable tool.

Avantages :

The first thing you will notice about Moosend when you sign up is the almost overwhelming number of features that are available, and you can make use of almost all of these features for free on the free tier pricing plan. I am convinced that Moosend is definitely one of the most generous Email Marketing SAAS providers out there. You can send an unlimited amount of email every month to your lists, but the only caveat is that you are limited to a maximum number of 1000 contacts per list if you are on the free plan. The interface of Moosend is quite polished and easy to use, although the WYSIWYG content editor can take a while to load at times, that is mostly due to network conditions. One feature that I really like about Moosend is the A/B split-testing before you send out a broadcast to your list, so as to optimize click-through and open rates because the best performing version of your broadcast gets sent to the higher percentage of your recipients or list. I hope that made sense!

Inconvénients :

If the network isn't stable, the content editor can take a while to load at times. Apart from that, there's nothing else that I'd complain about.

Smart Email Automation for Marketing

Commentaires : Helped us to be more productive in our email marketing campaigns

Avantages :

Saves me some operation costs with smart recipes (pre-set email automation). The campaign editor is also pretty intuitive and not over-whelming for custom automation creations. Another feature we like is the convenience of the landing page inclusion. Everything is handled by moosend automatically from page design to hosting. All we need to do is to send traffic.

Inconvénients :

Integrations with other popular Saas seem to be lacking but to be fair, they have webhooks and zapier.

Moosend

Commentaires : Moosend provides the best email marketing platform. Moosend pricing is also affordable for individuals.
It provides the best interface to use. Moosend also provides the best facility to send transactional emails.

Avantages :

Moosend provided the powerful analytics Moosend provides the facility to send transactional emails price is affordable It provides the easier interface

Inconvénients :

Customization is difficult Template management The signup page must be more personalized

The best Customer Service/Support we've ever received!

Commentaires : It's only been a week but loving it so far and the customer service is next level. Incredibly helpful and knowledgable team (especially Nicholas) which makes a world of difference.

Avantages :

Moosend is pretty straightforward and there are loads of templates to choose from.

Inconvénients :

A few minor things like customising certain fonts (colours) on landing pages/forms.

Easy, effective and cheap.

Commentaires : I switched to Moosend from other competitive products. What is changed is that my job is simplified and with some better functionalities.
I am also impressed with how much interactive the support is, and how fast the service improves.

Avantages :

Use interface is very intuitive and makes the job simple and effective. Even with a very big number of emails, the service is very fast. Great insights also in the blogs. Started using workflows and they proved very useful. Also found what I needed in the analytics and reporting.

Inconvénients :

At the moment I cannot think of anything that does not work well for me with Moosend.

A Wonderful Email Marketing Software

Avantages :

Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great!

Inconvénients :

I would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time.

One of the best Email Marketing Services for the Money

Avantages :

Lots of features and community-driven feature development, prices are affordable compared to the competition

Inconvénients :

The email designer and templates are a bit old school.

Yoga Retreats for everybody

Commentaires : The most important is my newsletter are reaching easily my target groups and I see good score ratio.

Avantages :

Very easy software and for me that I'm not so pro digital. Also very helpful and creative the templates

Inconvénients :

No, to my view that I 'm using it for more than 3 years doesn't have any issues. It's good that they train us in the new features.

Great Support!

Commentaires : I love moosend! Trying to grow a business is difficult to do, but moosend takes a big chunk of that worry away.

Avantages :

You can't beat the price, especially for what you get. The userface is pretty user friendly and for the issues that I couldn't figure out, support responds quickly and is helpful. Love Moosend!

Inconvénients :

The building feature could be a bit more user friendly. Love the drag and drop! But editing them wasn't super intuitive. I tried deleting a custom value but couldn't find the delete button. Again, what I couldn't figure out, support did.

Best helpdesk ever

Avantages :

Each time you need help, you will get it straight away!!! Helpdesk is great!

Inconvénients :

what puts me down is that I can't remove contacts on my own