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En savoir plus sur RLDatix

Solution logicielle web pour les organisations du secteur des soins de santé afin de gérer leurs politiques et procédures.

En savoir plus sur RLDatix

Avantages :

It is very easy to use, have dynamic workflow, and staff can easily access from anywhere at any time.

Inconvénients :

The back end set up is a little less intuitive and can sometimes be confusing especially is using SAML/Active Directory for user names/log in.

RLDatix - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,9/10

RLDatix a reçu une note globale de 4,5 étoiles sur 5 d'après 90 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (90)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly Reccommend Policy Stat

5,0 il y a 6 ans

Avantages :

I love the ease of policy review, electronic capturing of required signatures, how the system notifies you when a policy is due for review, and ease of pushing policies out to end users for review when new or changes are made.

Inconvénients :

Sometimes can be difficult to get the format how you want it when making adjustments.

Réponse de l'équipe de RLDatix

il y a 6 ans

Dear Customer, thank you for taking the time to write a product review. We appreciate your feedback and are glad to hear Policy Stat is helping to improve your policy management process.

Laura
Dept. Head, Quality and Accreditation (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

STPH Quality and Accreditation dept. review

5,0 il y a 6 ans

Commentaires : Very happy except the items described below. For group sign off situations such as our Shared Governance process where there are a group of leaders who complete a sign process after concensus, is there an easier way to have numerous signatures at one time.

Avantages :

For staff to find a policy is easy with key word search or by folder.

Inconvénients :

I would like to be able to add other category sections without more purchased services. (such as other items for staff to have full access to and be able to search. The main Cons we have 1)setting up projects each time is extremely time consuming. All of the previous items, titles, names should come back prefilled and simply make a date change. 2) When staff go to complete their task, it is frequently just "updated" and we have to call and walk through it each time; when you click on "My projects", the screen should either be blank when you access it or not have to click on author/approver under my tasks first. The two step process is confusing when they already see their policy on the right side of the screen and try to work on it from there.

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Laura, thank you for taking the time for writing a review. Your feedback is very important to us. We are happy to let you know that Digital Signatures, along with the Project feature is pending an overhaul in the upcoming revamp of our PolicyManager user interface. The reason we have My Project and My Task separated is that sometimes, the creators are also task owners, which means they need separated views to ensure that on one side they are making edits to the Project information while the other view is directed at the actual tasks within the Projects. If you have any further feedback for us or need any assistance, please drop us an email at support@policymedical.com.

Ann
Laboratory Operations Manager (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Evan System Admin User

3,0 il y a 6 ans

Commentaires : Policies are now not being duplicated so we have consistency and policies are being updated. Departments are now having to review policies and it is much easier to do this function.

Avantages :

I like the ease of using the program when it is working properly. It looks very professional and easy for general staff to use. Keeps track of the policies for review.

Inconvénients :

I feel that the training was okay but could have been geared more to our facility when training our Power Users. Testing should have been conducted or suggested while still in testing mode and then when live was turned on before all general users were made aware. The terminology is a bit different that we are used to but it works out in the end.

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Ann, thank you for taking the time to write this review. We appreciate your feedback and candor. Sorry to hear that the training did not meet your expectations. Our training team is reviewing your input and will take this into consideration moving forward to improve customer communication to set the right expectations. On a more positive note, it is great to hear that you have been able to consolidate and streamline your policies. Should you have any further feedback on our product or processes, please let us know. We love feedback!

Jake
General Counsel (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Like a swiss army knife

5,0 il y a 6 ans

Commentaires : Great program, but switching an entire organization to a new document management system is incredibly complex and difficult. I wish I could say the transition has been cleaner, but I don't think it has anything to do with the PolicyManager system.

Avantages :

Lots of functionality and great tutorials. If you are willing to spend a few minutes to get to know it, the system is very intuitive.

Inconvénients :

Not being able to lock down specific documents to specific people. For example, if I grant a user privileges to edit a document, they have the ability to edit any document without the document owner's approval. Would be better if edits to existing documents could only be initiated by the document owner.

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Jake, thanks for taking the time to write this review. Per your comment about locking down the document, you can place users within their respective departments and you can restrict a document so that only a specific set of departments can view and edit the documents. If you would like more details on this functionality, please reach out to us at support@policymedical.com.

Kathryn
Pharmacy Manager (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best thing since sliced bread!

5,0 il y a 6 ans

Commentaires : The addition of this product into our list of available solutions within our pharmacy department was a saviour as we were undergoing an accreditation with a new governing body that we had not dealt with previously. The search option was extremely helpful to find already existing policies that were related to our new needs. As we go forward the ability to follow crosswalks should be seamless as we were able to enter reference details on with each policy so we can easily update in the future. Another nice surprise was the fact that I was removing an individual from the system who owned policies - and the system recognized that fact and asked to have a new "owner" defined at that time. There is a good chance I would have missed that fact and caused myself grief in the future. The system helped to avoid future drama which is obviously a big plus.

Avantages :

The ease to create, maintain, and update documents that contain all of the elements needed for accrediting bodies is phenomenal.

Inconvénients :

I can't think of any negatives at this time.

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Kathryn, thank you for taking the time to write a review. Your feedback is very important to us. Love the "best thing since sliced bread" and very glad to hear that the addition of Policy Stat has added value to your policy management and accreditation processes.

Robert
MT Coordinator (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Complete Document Control

5,0 il y a 6 ans

Commentaires : There is less need for paper copies of active documents nor paper files to maintain for retired documents. The software allows access to review history and comments can be added during reviews. It is easy to see all changes when a document is revised instead of reading word for word to find any changes.

Avantages :

Templates can be set up for your various documents: policies, procedures, forms, etc. Documents can be set for various review periods by number of days, e.g. annually, biennially, quarterly, etc. The software can track staff acknowledgments of their reading of documents. Workgroups can be defined for ease in assigning acknowledgments.

Inconvénients :

A minor suggestion would be to make searching for acknowledgements a little easier (less keystrokes).

Réponse de l'équipe de RLDatix

il y a 6 ans

Robert, thank you for taking the time to provide us with feedback. We love hearing from our customers. We will make our engineering team aware of your suggestion about less keystrokes when searching for acknowledgments.

Cheryl
Manager of Staff Development (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Policy Manager review

4,0 il y a 6 ans

Commentaires : We are complaint for policies according to our accreditation agency. This system worked for us to solve the issues we had with policies. The end user has found it easy to navigate. Customer support is very good. We receive timely updates to the software.

Avantages :

We like the capability to generate reports for progression of policy development, due dates for review, policies past due, etc We love the stop light colors for policy due dates.

Inconvénients :

The process for involving others in the policy development. We found it to be a bit clunky for us.

Réponse de l'équipe de RLDatix

il y a 6 ans

Cheryl, thank you for taking the time to write this review - we appreciate your feedback. Sorry to hear that you find the policy development process a bit clunky. Our team will reach out to share some tips on how to streamline this better moving forward.

Tara
Quality Improvement Coordinator (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Policy Manger is easy to use and customer service is top notch

4,0 il y a 7 ans

Avantages :

The ability to hold staff accountable for policy review through attestations. Customer service response is quick. Ability to track progress on projects is helpful.

Inconvénients :

The editing feature within projects is a bit clunky. Would like to see an option for header feeders and the ability to free text dates rather than selecting from a calendar.

Réponse de l'équipe de RLDatix

il y a 7 ans

Tara, thanks for the feedback. There is good news on the horizon with regards to the editing feature issues mentioned. We recently completed migration from eDrawSoft to Office Online for online document creation and editing. This gives us access to other feature sets thru Office Online for inserting certain meta data fields into headers and footers of documents as opposed to how we currently do this. We will be looking into these capabilities further in 2018 and will keep you posted on enhancements. Also, as part of the new user interface revamp which is underway, the ability to free text in calendar fields is included.

Ashnia
Quality Analyst (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

4,0 il y a 6 ans

Avantages :

- Ease of upload - Running Reports fairly easy - User Friendly

Inconvénients :

- Creating projects and assigning people is very tedious, time - consuming and frustrating

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Ashnia, thank you for taking the time to write a review for PolicyManager. Sorry to hear that you find creating projects and assigning people is tedious and time consuming. Potentially creating Project Workflow templates could help increase productivity and save some time. Here is the link to our step by step guide https://policymedical.freshdesk.com/support/solutions/articles/1000108689-workflow-templates. The guide can be found on our support portal. If you would like to speak to our support team to get an in-depth overview of the workflow templates, please contact them at support@policymedical.com. They are happy to help.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Repository

5,0 il y a 6 ans

Avantages :

Policy Manager provides a great central repository for policies and other documents. The ability to have reminders sent out for review periods is one of the best features

Inconvénients :

One challenge that we have found is working on projects with multiple reviewers/editors. The project process seems to be very linear and does not have as much multitasking functionality as we would like.

Réponse de l'équipe de RLDatix

il y a 6 ans

Dear Customer, thank you for taking the time to write this review and provide us with your feedback. It is greatly appreciated. We did want to point out, that in PolicyManager you do have the ability to assign multiple people to a single task. Our support team would be happy to share best practices and hands on support to walk you through this functionality. They can be reached at support@policymedical.com. One of the reasons that the product takes a linear approach for projects is to act as a guide to ensure that all tasks are completed in an orderly fashion and no tasks are missed. However, maybe this does not work for everyone. We would love to hear more about your thoughts on how we could take a different approach and what would be acceptable for your user community.

Glenn
Director of Clinical Laboratories (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Resourse for Clinical Lab Policy/Procedure Document Control

5,0 il y a 6 ans

Commentaires : Very positive. Their team is very responsive and helpful, and the software offers an enormous gain for clinical laboratories.

Avantages :

The ability to keep all your policies up to date with reviews, and to search quickly and easily for your needed policy.

Inconvénients :

The formatting in the editing mode is not very flexible or user friendly.

Réponse de l'équipe de RLDatix

il y a 6 ans

Hi Glenn, thank you for your feedback. It means a lot to us. Customer insights help us further enhance the product and our services to ensure they are meeting our customers' expectations. Sorry to hear that you are experiencing some issues with the formatting in the editing mode. We have provided this input to our engineering team.

Maryclair
Lab manager (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Policy Manager- Game Changer

5,0 il y a 6 ans

Commentaires : ease to track compliance with regulatory standards. I just completed the interim CAP inspection, it was very easy to find the standard that I had referenced and review the appropriate policy for compliance with the standard,

Avantages :

The ease of use of the system allows the laboratory to easily track all policies for review dates and content updates. The electronic sign off by the staff helps the laboratory with regulatory compliance. It is so useful to add regulatory standards as a reference.

Inconvénients :

I have not found anything that I don't like!

Luke
Security Director (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I have been using PolicyManager for about a year and I love it

5,0 il y a 6 ans

Commentaires : better communication with your team
faster searching for documents

Avantages :

This software allows our organization to organize all of our important policies and plans under one roof. Before this, there was a paper trail that was easy to misplace and took long periods of time to implement changes in policies. Now, we can do it all with a touch of the button and the results are done and implemented electronically. This helps with time-sensitive issues and accountability.

Inconvénients :

I really don't have any dislikes about this software. Compared to what I knew before using this software, I don't know why we waited so long to get it.

Susan
chief compliance officer (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Training

4,0 il y a 6 ans

Commentaires : We are very excited to have this type of solution but wish that we were able to implement it much quicker and smoother. The training style, instructor, and resources are not in a well defined package. Training was not 1:1 but instead in a group setting with other clients decreasing the ability to direct training to our specific needs. To date we are still not fully functional with policy manager 9 months after the start of the software.

Avantages :

I believe the software has vast capabilities just need much time to get started

Inconvénients :

Not at all impressed by the training. Very difficult to follow and understand why certain things need to happen.

Réponse de l'équipe de RLDatix

il y a 6 ans

Susan, thank you for taking the time to write a review. We appreciate your candor. We also apology that you did not feel that the training provided the information and overview needed. Your feedback has been shared with our training team and we will do better moving forward at ensuring customers like you receive the information and materials needed during our training sessions. If our team can help you achieve full functionality within your organization, please let drop us a line at support@policymedical.com.

Peter
Chief Operationg Officer (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use tool for tracking policies and procedures

5,0 il y a 7 ans

Commentaires : Ability to manage policies and procedures

Avantages :

Ease of use and folder like structure to display policies. Easy search. Ability to view and/or print document in PDF but also download Word or Excel versions as well.

Inconvénients :

Inability to assign individual users rights to a document. Document reading rights are by department. Minor inconvenience

Réponse de l'équipe de RLDatix

il y a 7 ans

Peter, thank you for your feedback.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

POLICY STAT CHAMPION

5,0 il y a 6 ans

Commentaires : Producing policies for a regulatory survey is much easier in this "living and breathing" format!

Avantages :

I had used this software at a prior employer. I recommended it to my current facility and am the point of contact. It is very easy to write policies as well a retrieve them.

Inconvénients :

Our old timers still want to print policies on paper and make them available to their staff.

Réponse de l'équipe de RLDatix

il y a 6 ans

Thank you for taking the time to write a review and for advocating for PolicyStat. We are happy to hear that you are realizing the benefits of having all of your policies in one online easy to search location.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Our Policy Manager Software is Bringing Us Into the 21st Century!

5,0 il y a 6 ans

Commentaires : Duplicate policies and discrepancies across policies have been easily resolved with our PMS!

Avantages :

Ease of implementation as well as helpfulness of everyone on their staff!

Inconvénients :

Some things are still a bit confusing, such as bulk review, as well as it would be beneficial to add another level of permissions.

Réponse de l'équipe de RLDatix

il y a 6 ans

Dear Customer, thank you for taking the time to provide us with some feedback. It is greatly appreciated. We are glad to hear that you are enjoying the platform and that it has helped you eliminate the duplication of policies.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Policy manager

4,0 il y a 6 ans

Commentaires : able to stream line multiple sites and make access easy for all
saving trees

Avantages :

one place for all policies web based for easy access can be as complex or as simplistic as need policy reviews and updates to be

Inconvénients :

if press the wrong button when reviewing can't stop process not all functions accessible on older computers

Réponse de l'équipe de RLDatix

il y a 6 ans

Thank you for taking the time to write a review. Love the "saving trees" comment and glad to hear that you have been able to streamline policies across multiple sites.

April
Sr. Business Systems Analyst (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy install and excellent customer support. I appreciate that they keep the customers informed.

5,0 il y a 7 ans

Commentaires : all our company policies are organized and in one location.

Avantages :

The system is easy to use, user friendly our customers rely on having policy manager available 24/7.

Réponse de l'équipe de RLDatix

il y a 7 ans

April, thank you for your feedback. Glad to hear that PolicyManager is helping you keep your policies organized in one central online library and that your staff is able to access the policies quickly and easily 24/7. If you need anything, don't hesitate to let us know.

Latina
Policy and Contract Coordinator (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Administrator

5,0 il y a 9 ans

Commentaires : The software works very well for our organization. We are still training users but hope to be up to speed by January.
A coupld of items.
First the number of characters in the the note section is limited to 255. This is an issue when we have several users making comments. I tried to enter a summary of one persons comments and was limited.
Next are the committees. Is there any way to add a user to all committees automatically if they are more than a General User? This would be for CHOC only not CCMH. I just becomes tedeous to remember who works for CHOC and who works for CCMH.
I have received possitive feedback about the program from all who have accessed it. The search engine is great, that is what I get most feedback on is that they can find the policy they are looking for. And we are adjusting our approval process so that policies have to go thourgh the program to be approved.

Amanda
HR Gereralist (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My review

5,0 il y a 6 ans

Commentaires : Very good. Customer service, when needed, has been very helpful

Avantages :

Easy to use....Very user friendly.

Inconvénients :

Nothing I can think of at this moment.

Kathleen
Director Laboratory (É.-U.)
Import/Export, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Policy Manager Pro or Con?

2,0 il y a 6 ans

Avantages :

It is electronic, and it is easy to edit versions

Inconvénients :

The functionality of the software, as we have it set up, does not have an option for a "hard stop", so that all who need to sign procedures sign prior to publishing.

Lisa
Health and Safety Coordinator (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

The use of the software is confusing and lengthy to complete a task.

3,0 il y a 9 ans

Commentaires : My personal experience has been "hit and miss" with trying to complete tasks assigned to me. I complete the task and hope that what I did will push it through to the next step but aren't always successful and need to do it again. For those who just need to access the software to read the policies and procedures in the folders that seems to be going great. Is it possible to eliminate some of the steps in "project mode" to make the updating and creating of documents easier? I am tasked with assisting other staff when they have questions on how to do the project side of the software and I find trying to explain it to someone else very difficult and we just end up fumbling through it and hope the it's beign done correct.

cynthia
Manager (É.-U.)
Hôpitaux et soins de santé, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Policy Manager Software Review

5,0 il y a 6 ans

Commentaires : great

Avantages :

ease of use and ease of finding policies

Inconvénients :

some employees find new policy development to be difficult due to lack of editing tools

Lina
RN (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Product Review

4,0 il y a 6 ans

Avantages :

Policies are all in one place. No multiple edited versions of policies floating around.

Inconvénients :

Too many emails. Navigation is not intuitive. There are so many steps to set up a policy.

Réponse de l'équipe de RLDatix

il y a 6 ans

Lina, thank you for writing a review and for your feedback. Sorry to hear that you do not feel the navigation is intuitive. The good news is our engineering and UX team are working on a new UI which should improve the navigation. If you have further details relating to the navigation that you would like to share with our team, please send them to support@policymedical.com. We would love to hear from you.